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JPB CIMA E1 2019 SECTION A > Secion A > Flashcards

Secion A Flashcards

Review the Section A exam with more than a 100 cards related to E1 exam.

1
Q 
Which ONE of the following is NOT normally associated with the (rational) staged decision making purchasing process?
A Need recognition
B Loyalty to a brand
C Information searching
D Post-purchase evaluation
A

Answer: B

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2
Q

Transaction costs are expenses resulting from which ONE of the following?
A Outsourcing of services
B Off-shoring of organizational functions
C Penetration pricing
D Organizational downsizing

A

Answer: A

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3
Q 
Subsidies for home industries, quotas and embargoes are mechanisms associated with which ONE of the following?
A Fiscal policies
B Free trade
C Liberalisation
D Protectionism
A

Answer: D

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4
Q 
When segmenting a market based on demographic factors, which ONE of the following would NOT be considered?
A Age
B Gender
C Stage in the family life cycle
D Frequency of purchase
A

Answer: D

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5
Q 
Diagrams which present the flow of information and products across supply networks are known as which ONE of the following?
A Process maps
B Fishbone 'cause and effect' diagrams
C Job analysis outlines
D Statistical control maps
A

Answer: A

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6
Q 
Queuing theory analysis and flexible manufacturing systems represent methods of which ONE of the following?
A Process design
B Managing operational capacity
C Quality control
D Quality assurance
A

Answer: B

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7
Q

The outsourcing of an Information Technology service by an organization can lead to which ONE of the following?
A Increased reliance on the IT department
B Increased reliance on central departments generally
C Certain staff having responsibility for monitoring contracts
D Recruitment of additional programmers

A

Answer: C

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8
Q 
Social networking and blogging are normally associated with which ONE of the following?
A Web 2.0 tools
B Management information systems
C Distributed data processing systems
D An open database
A

Answer: A

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9
Q 
Which ONE of the following is NOT normally associated with Total Quality Management (TQM)?
A Six sigma
B 5-S
C Kaizen
D Insourcing
A

Answer: D

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10
Q 
The terms 'guerilla' and 'viral' are often applied to which ONE of the following?
A Different organisational forms
B Predatory take-over tactics
C Marketing communications
D Stakeholder groupings
A

Answer: C

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11
Q

Which ONE of the following is NOT associated with the internal governance of a
company?
A The use of non-executive directors (NEDs)
B Annual environmental reporting
C The operation of remuneration committees
D The operation of audit committees

A

Answer: B

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12
Q

Brand equity is
A something that only exists in the minds of customers.
B the value due to the premium customers are prepared to pay for branded goods.
C additional production costs arising from product differentiation of branded goods.
D a purely notional concept.

A

Answer: B

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13
Q

According to Herzberg, hygiene factors represent which ONE of the following?
A Compliance with health and safety regulations
B A particular job context that can influence levels of dissatisfaction
C Motivators to work harder
D Typical attitudes of theory Y workers

A

Answer: B

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14
Q 
A planned national economy moving towards becoming free is known as which ONE of
the following?
A A transition economy
B A transactional economy
C A 'stuck in the middle' economy
D An intermediary economy
(
A

Answer: A

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15
Q 
Mutual 'promises' and 'expectations' of an employer and the workforce is generally known
as
A the psychological contract.
B the employment contract.
C the person specification.
D the job description.
A

Answer: A

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16
Q 
Which ONE of the following activities is NOT associated with recruitment?
A Conducting panel interviews
B Performing a job analysis
C Preparing job advertisement copy
D Preparing a person specification
A

Answer: A

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17
Q 
An organization that continually uses promotional offers in order to entice customers is
known as which ONE of the following?
A Marketing orientated.
B Production orientated.
C Product orientated.
D Sales orientated.
A

Answer: D

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18
Q

A technique depicting driving and restraining forces, sometimes used when overcoming
problems when introducing an information system, is known as which ONE of the
following?
A A fishbone diagram
B A process map
C A directional matrix
D A force field analysis

A

Answer: D

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19
Q 
Information indicating the profitability of potential markets is an example of which ONE of
the following?
A 'Blue sky' information
B Operational information
C Tactical information
D Strategic information
A

Answer: D

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20
Q 
An organization that offers the same product to the market as a whole is said to engage in
which ONE of the following?
A Unitary marketing
B Concentrated marketing
C Differentiated marketing
D Undifferentiated marketing
A

Answer: D

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21
Q 
Which ONE of the following is NOT a category featured in Porter's Value Chain?
A Procurement
B Operations
C Marketing and sales
D Gross profit
A

Answer: D

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22
Q 
'Uncertainty avoidance' is a term used to describe which ONE of the following?
A A national cultural dimension
B A country risk
C A political risk
D A sustainability audit key finding
A

Answer: A

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23
Q 
Which ONE of the following is an independent member of a company's Board with particular concern for governance?
A Non-executive director
B Management consultant
C Political lobbyist
D External examiner
A

Answer: A

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24
Q 
An investment made by a company into a company or entity based in another country is known as which ONE of the following?
A Foreign direct investment (FDI)
B Portfolio flows
C Outsourcing
D Offshoring
A

Answer: A

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25
Q

Mendelow’s four cell matrix illustrates which ONE of the following?
A The dominance of various stakeholders in a decision
B The potential growth and market share of a product
C The support required by a technostructure
D The direction of organisational growth strategies

A

Answer: A

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26
Q

The acronym BRIC refers to which ONE of the following?
A A system of business reporting and inventory control
B A tool for macroeconomic analysis
C Certain important national economies
D A framework for determining business risk in a country

A

Answer: C

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27
Q 
The range of management issues associated with converting resources into required goods or services within an organisation is known as which ONE of the following?
A Sourcing strategies
B Product marketing
C Liberalisation
D Operations management
A

Answer: D

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28
Q

Electronic Executive Information Systems (EIS) and Expert Systems (ES) are examples of which ONE of the following?
A Customer relationship management software
B Database management
C Computer networking
D Decision based software

A

Answer: D

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29
Q

Which ONE of the following is the usual reason for dispersed and virtual team working in an organisation?
A Weak management
B Utilisation of developments in technology and information systems
C Poor hygiene factors in the workplace
D Localised human resource management

A

Answer: B

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30
Q

When evaluating a new information system, which ONE of the following would NOT represent a tangible cost?
A Additional training undertaken by IS staff
B Heating and lighting where the system is housed
C Staff uncertainty caused by the change
D Time taken on system design

A

Answer: C

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31
Q 
Loss of goodwill and the expense of product recalls are known as which ONE of the following?
A External failure costs
B Costs of lean
C Excess production costs
D Transaction costs
A

Answer: A

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32
Q 
The psychological contract is an important factor when considering which ONE of the following?
A Staff retention
B Supply networks
C Buyer behaviour
D Corporate political activity
A

Answer: A

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33
Q 
Assessment centres are associated with which ONE of the following activities?
A Staff selection
B Career counselling
C Focus group market research
D Societal marketing
A

Answer: A

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34
Q 
Most supply chains involve which ONE of the following?
A A number of different companies
B An organisation’s infrastructure
C After sales service
D A strategic apex
A

Answer: A

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35
Q 
Regular reporting on stockholding of products (inventory) is an example of which level of organisational information?
A Strategic
B Tactical
C Integrative
D Techno-structural
A

Answer: B

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36
Q 
A lack of physical presence and extensive use of IT are typical features of which sort of organization?
A Non-governmental organizations (NGO)
B Multinational enterprises (MNE)
C Shamrock organizations
D Virtual organizations
A

Answer: D

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37
Q 
Which ONE of the following features is NOT normally a result of gaining ISO9000?
A Improved marketing
B Improved quality
C Work rationalization
D Improved industrial relations
A

Answer: D

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38
Q 
The quality management thinker Philip Crosby is most closely associated with which ONE of the following ideas?
A Fitness for purpose
B The fishbone diagram
C Zero defects
D Business process re-engineering
A

Answer: C

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39
Q 
Herzberg's dual (two) factor theory involves which ONE of the following?
A Theory X and Theory Y workers
B Hygiene factors and motivators
C Low and high power-distance
D Carrots and sticks
A

Answer: B

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40
Q 
Personal characteristics, qualifications and necessary experience expected of a particular post holder are normally all found in which ONE of the following documents?
A Job description
B Person specification
C Reference letter
D Summary appraisal meeting record
A

Answer: B

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41
Q 
A lean approach is associated with which ONE of the following?
A Supply sourcing strategies
B Demographic profiling
C Employee selection criteria
D Removal of waste
A

Answer: D

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42
Q

Which ONE of the following is NOT normally a barrier to international trade?
A High levels of consumption tax
B Subsidies for domestic (home) producers
C Customs duties
D Embargoes

A

Answer: A

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43
Q 
Under a free market economy prices are determined by which ONE of the following?
A The stock market
B Government regulation
C Multinationals
D Supply and demand
A

Answer: D

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44
Q

Which ONE of the following is NOT a macroeconomic factor?
A The relationship between price and demand in a particular market
B Price inflation
C Levels of savings and investment
D Unemployment amongst young people

A

Answer: A

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45
Q 
Under an ABC inventory management system which ONE of the following items should be monitored most closely?
A 'A' classified items
B 'B' classified items
C 'C' classified items
D All items equally
A

Answer: A

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46
Q 
Which ONE of the following characteristics is NOT normally associated with a Non-Governmental Organisation (NGO)?
A Furthering humanitarian causes
B Championing social causes
C Making profits
D Exercising independence
A

Answer: C

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47
Q 
When government regulation and restriction is absent the effect is
A protectionism.
B economic nationalism.
C liberalisation.
D a mixed economy
A

Answer: C

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48
Q 
Mintzberg's design of an effective organisation does NOT include which ONE of the following categories?
A Technostructure
B Outsource partners
C Operating core
D Strategic apex
A

Answer: B

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49
Q 
Which ONE of the following is NOT a feature of a service?
A Intangibility
B Immediate consumption
C Inventory management
D Involvement of the consumer
A

Answer: C

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50
Q 
Reck and Long's strategic positioning tool measures the contribution of which ONE of the following organizational functions?
A Quality control and assurance
B Purchasing and supply
C The management of systems
D The management of human resources
A

Answer: B

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51
Q 
The phrase 'uncertainty avoidance' refers to which ONE of the following?
A A dimension of national culture
B Country risk
C Political risk
D Disaster recovery planning
A

Answer: A

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52
Q

Corrective systems maintenance refers to which ONE of the following?
A A process undertaken prior to systems implementation
B A remedy of defects after systems implementation
C A process of upgrading both hardware and software
D A means of ensuring that machines and equipment do not hold up production

A

Answer: B

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53
Q 
Transaction costs are associated with which ONE of the following?
A Materials procurement
B Flexible working arrangements
C Outsourcing
D Lobbying
A

Answer: C

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54
Q 
The aim of total productive maintenance is which ONE of the following?
A Inclusivity and empowerment
B Motivation and teamwork
C Engagement and commitment
D Prevention and continuity
A

Answer: D

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55
Q

The term BRIC refers to which ONE of the following?
A Certain national economies
B Bringing about real continuous improvement
C A ranking index used in aptitude testing
D A system for business resource and information capture

A

Answer: A

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56
Q 
Foreign earnings are included in which ONE of the following?
A Gross Domestic Product
B Gross National Product
C Government fiscal policy
D Consumption tax
A

Answer: B

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57
Q 
Lobbying by a business is an example of which ONE of the following?
A Focus group research
B Country and political risk analysis
C Corporate social responsibility
D Political activity
A

Answer: D

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58
Q 
Which ONE of the following does NOT represent a control in a computer network?
A A firewall
B Data encryption
C Passwords
D A cookie
A

Answer: D

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59
Q 
Which ONE of the following does NOT represent a spoke in Cousins' supply wheel?
A Cost benefit analysis
B Portfolio of relationships
C Performance measures
D A firm's infrastructure
A

Answer: D

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60
Q

SERVQUAL is a technique for the service sector to do which ONE of the following?
A Eliminate waste and unnecessary effort
B Map work and document flows
C Measure quality of life for employees
D Measure the scale of quality in service provision

A

Answer: D

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61
Q

Which ONE of the following is an example of secondary market research?
A Telephone surveys to identify purchasing intentions
B Focus group meetings to identify product preferences
C Online questionnaires to identify buying habits
D Use of search engines to identify market growth trends

A

Answer: D

62
Q 
Which ONE of the following is NOT normally associated with operations management?
A Supply chain management
B Enterprise Resource Planning systems
C Liberalisation
D Continuous inventory
A

Answer: C

63
Q 
An approach that encourages individuals to pass on a marketing message through existing social networks is known as
A guerrilla marketing.
B viral marketing.
C experiential marketing.
D cause marketing.
A

Answer: B

64
Q 
An organizational approach that involves targeting an entire market with a single marketing mix is known as which ONE of the following?
A Undifferentiated
B Differentiated
C Saturated
D Blanket
A

Answer: A

65
Q 
Forecasting production and inventory levels needed to meet estimated customer purchases leads to which ONE of the following?
A A push based system
B A pull based system
C Cohesive supply chain management
D Scientific management
A

Answer: A

66
Q

A software management system combining all of a globally diverse organization’s sales, marketing and customer support information is known as
A distributed data processing (DDP).
B customer relationship management (CRM).
C a database management system (DBMS).
D a wide area network (WAN).

A

Answer: B

67
Q 
Information that takes the form of a list of debtors and creditors is by nature said to be
A strategic.
B tactical.
C operational.
D executive.
A

Answer: C

68
Q 
The building of a prototype model is normally associated with which ONE of the following?
A Process design
B Reverse engineering
C Concept screening
D Positioning
A

Answer: A

69
Q 
The process of ensuring employees support an organization's marketing activities is known as
A performance management marketing.
B social marketing.
C autocratic management.
D internal marketing.
A

Answer: D

70
Q 
Which ONE of the following is NOT normally associated with an organization's pricing mix?
A Payment terms
B Credit policy
C Discounts for bulk purchase
D Commission for a sales team
A

Answer: D

71
Q 
Organisations that move part of their activities to another country are said to do which ONE of the following?
A Downsize
B Divest
C Offshore
D Outsource
A

Answer: C

72
Q 
The so called BRIC economies do NOT include which ONE of the following?
A Britain
B Russia
C India
D China
A

Answer: A

73
Q

The advantages of a database management system (DBMS) include
A end-user flexibility and power.
B open communication and social networking.
C data sources compiled by the user.
D data integrity and elimination of duplication.

A

Answer: D

74
Q 
Certified approval of documented work procedures including procedure manuals and work instructions are associated with which ONE of the following?
A Workforce skills audits
B Appraisal costs
C Total Quality Management (TQM)
D ISO 9000 accreditation
A

Answer: D

75
Q 
Which ONE of the following is NOT associated with quality improvement?
A Fishbone diagrams
B Pareto analysis
C Why/why analysis
D Political lobbying
A

Answer: D

76
Q 
Which ONE of the following is NOT an inventory management system?
A Periodic
B EOQ
C ABC
D 5S
A

Answer: D

77
Q 
Which ONE of the following should logically precede market segmentation?
A Market research
B Targeting
C Positioning
D Promotional activity
A

Answer: A

78
Q

In marketing the concept of ‘physical evidence’ refers to
A seeing the product before it is purchased.
B a physical meeting between vendor and buyer.
C some form of reassurance of service quality before purchase.
D proof that market research has actually been conducted.

A

Answer: C

79
Q 
Which ONE of the following is an example of a durable good?
A Hand made shoes
B Long life milk
C Long lasting deodorant
D A jar of instant coffee
A

Answer: A

80
Q 
Computer to computer transmission of structured data using standardized documentation is known as
A electronic data interchange (EDI).
B online networking.
C systems compatibility testing.
D a 'cookie'.
A

Answer: A

81
Q 
The most significant emerging global economies, in terms of growing power and influence, are normally referred to as which ONE of the following categories?
A Developed economies
B BRIC economies
C Northern hemisphere economies
D G14 economies
A

Answer: B

82
Q 
According to Herzberg, pay, status and working conditions are examples of which ONE of the following?
A The preference of Theory Y workers
B Self actualisation
C Motivators
D Hygiene factors
A

Answer: D

83
Q 
An assessment centre commonly refers to which ONE of the following?
A A building where testing occurs
B An approach to selection
C An approach to recruitment
D Online supplier vetting procedure
A

Answer: B

84
Q 
The system of policies by which an organisation is directed and controlled is known as which ONE of the following?
A Corporate governance
B Corporate social responsibility
C Corporate infrastructure
D Corporate strategic apex
A

Answer: A

85
Q 
In social marketing, goods that society discourages because of their negative social effects are known as which ONE of the following?
A Demerit goods
B Durable goods
C International embargoes
D Imports
A

Answer: A

86
Q 
Organizational costs associated with contracted out activities are known as which ONE of the following?
A Transaction costs
B Offshoring costs
C Transfer costs
D Social costs
A

Answer: A

87
Q 
For organizations failing to adopt the marketing philosophy, which ONE of the following is NOT recognized as an alternative?
A Sales orientation
B Product orientation
C Lean orientation
D Production orientation
A

Answer: C

88
Q

Corporate political activity often involves which ONE of the following?
A Clarifying corporate social responsibility
B Scanning the microenvironment
C Lobbying and political campaign contributions
D Internal marketing

A

Answer: C

89
Q

The basis of a psychological contract is
A an understanding of mutual obligations between a worker and the organization.
B a corporate responsibility to act in a way that does not harm the environment.
C an emotional affinity for a particular product brand.
D an organisation-wide commitment to listen to customer views.

A

Answer: A

90
Q

Which ONE of the following is the most complete measure of national economic growth?
A Inflation levels
B Unemployment levels
C The overall level of the FTSE 100 index
D Gross National Product

A

Answer: D

91
Q

A transition economy is one that is
A about to be controlled by a different political regime.
B still introducing the benefits of e-commerce.
C moving from a planned to a mixed or free market economy.
D retrenching due to adverse economic circumstances.

A

Answer: C

92
Q

Corporate governance is best described as
A a code for organisational direction, administration and control.
B stakeholder guidelines.
C a system of penalties for unethical behaviour.
D the relationship between an organisation and the government.

A

Answer: A

93
Q 
Which ONE of the following is a program that impairs data and software?
A A virus
B Corrective maintenance
C Electronic Data Interchange (EDI)
D Cyber bullying
A

Answer: A

94
Q 
Background and circumstances, special attributes and disposition are all factors often identified in which ONE of the following?
A Service level agreements
B Key performance indicators
C Person specifications
D Job descriptions
A

Answer: C

95
Q 
IS client-vendor relationship is a feature of which ONE of the following?
A An outsourced IS function
B Enterprise-wide systems
C Social networking
D Virtual team working
A

Answer: A

96
Q 
If an employee who is opposing the introduction of a new system is given a key role in its implementation, this is an example of which ONE of the following?
A Co-optation
B Career planning
C Succession planning
D Networking
A

Answer: A

97
Q 
Contrived, volume and realistic are examples of which ONE of the following?
A System testing methods
B Supply relationship categories
C Ways of classifying inventory
D Ways of estimating market potential
A

Answer: A

98
Q

A psychological contract refers to which ONE of the following?
A Intangible costs arising from outsourcing
B The mutual expectations of an employer and employee
C The responsibilities of citizens to their nation
D The use of contracted experts in psychometric staff testing

A

Answer: B

99
Q

According to Douglas McGregor, managers believe Theory X people
A naturally dislike work and avoid responsibility.
B naturally enjoy work and seek the challenge of responsibility.
C are a younger generation which is comfortable with new technology.
D are an older generation unlikely to engage in e-commerce.

A

Answer: A

100
Q 
Which ONE of the following is most likely to lead to an organization accessing a larger market for its goods or services?
A Electronic Data Interchange (EDI)
B Teleworking
C e-trading
D Penetration marketing
A

Answer: C

101
Q 
Which ONE of the following is NOT a feature normally associated with a Non-Governmental Organisation (NGO)?
A Government funded
B Independent
C Non-profit making
D Explicit social mission
A

Answer: A

102
Q

Gross National Product (GNP) represents
A another term for Gross Domestic Product (GDP).
B Gross Domestic Product (GDP) adjusted for foreign earnings.
C the total intellectual and social capital of a country.
D aggregated ‘bottom-line’ performance of a country’s top 100 companies.

A

Answer: B

103
Q 
Cattell's 16PF test is normally associated with which ONE of the following?
A IS feasibility studies
B The process of market segmentation
C Auditing existing supply arrangements
D Employee selection
A

Answer: D

104
Q

Supplier relationships in a supply network are categorized in which ONE of the following ways?
A Single, multiple, delegated and parallel
B Primary, secondary and post-purchase
C Phased, pilot and integrated
D One-to-one, several to one, 180 degrees and 360 degrees

A

Answer: A

105
Q

Results and enablers are features of which ONE of the following?
A Servqual
B Total Quality Management (TQM)
C The European Foundation for Quality Management (EFQM) excellence model
D Competitive benchmarking

A

Answer: C

106
Q 
The desirable features of a candidate for a job are best contained in which ONE of the following?
A A person specification
B A job description
C A job advertisement
D A verbal briefing at the interview
A

Answer: A

107
Q

Enlargement, enrichment and rotation are terms associated with which ONE of the following?
A Adjustments to an individual’s job content and role
B Improvements brought about by competitive benchmarking
C Market and product development strategies
D Customer approval ratings

A

Answer: A

108
Q 
Which ONE of the following is NOT associated with Maslow's Hierarchy of Needs?
A Self-actualization
B Affiliation
C Hygiene
D Safety
A

Answer: C

109
Q 
Which ONE of the following is NOT a cost of quality?
A Internal failure
B Appraisal
C Prevention
D Transaction
A

Answer: D

110
Q 
Which ONE of the following is associated with recruitment rather than selection?
A Assessment centres
B Interviews
C Advertising copy
D Psychometric testing
A

Answer: C

111
Q

Which one of the following is NOT a benefit of corporate governance?
A Improved access to capital markets.
B Stimulation of performance.
C Enhanced marketability of goods and services.
D Prevention of fraudulent claims by contractors.

A

Answer: D

112
Q

Corporate political activity is normally undertaken in order to
A secure policy preferences.
B make the world a better place.
C further an environmental agenda.
D understand the external drivers on an organisation

A

Answer: A

113
Q

Political risk analysis is conducted by a company considering international operations and normally focuses on the
A world economy generally.
B relations between the USA, Japan and Europe.
C political and cultural differences between the home and target country.
D industrialisation of the target country.

A

Answer: C

114
Q

Efficient regulation of companies is said to exist if
A the total benefit to the nation is greater than the total cost.
B there is greater integration of the world’s economies.
C greater innovation takes place by all businesses.
D the effect on businesses is neutral.

A

Answer: A

115
Q

The basis of the stakeholder view is that
A only shareholders are legitimate stakeholders.
B only creditors and shareholders are legitimate stakeholders.
C persons, groups and organizations with an interest in the organization are stakeholders.
D only members that an organization officially recognizes are stakeholders.

A

Answer: C

116
Q 
Which ONE of the following is not an approach to systems implementation?
A Parallel running.
B Phased changeover.
C Matrix operation.
D Pilot testing.
A

Answer: C

117
Q

Which ONE of the following is not normally associated with outsourced IS solutions?
A Ensuring contract compliance.
B Assembly and maintenance of a suitably skilled workforce.
C Preparing formal tendering documents.
D Invoicing, processing and payment.

A

Answer: B

118
Q 
A necessary product/service requirement to meet the Japanese interpretation of ‘quality’ is
A to comply with all safety standards.
B to cost no more than necessary.
C to meet a design brief.
D to meet customer expectations.
A

Answer: D

119
Q

Process design can best be improved by
A an organizational restructure to reflect functions not processes.
B improved checks on suppliers.
C adopting a strategy of continuous improvement.
D improved quality control.

A

Answer: C

120
Q

Collaborating with its suppliers may bring a company added value because it can
A strike a harder bargain with its suppliers.
B work with a supplier to improve quality and reduce costs.
C avoid transaction costs.
D introduce price competition amongst suppliers.

A

Answer: B

121
Q 
Small groups of employees that meet to identify work problems and their solution are known as
A quality circles.
B peer counsellors.
C cellular production teams.
D teleworkers.
A

Answer: A

122
Q 
The extended marketing mix does NOT include which ONE of the following:
A People
B Processes
C Physical evidence
D Positioning
A

Answer: D

123
Q 
According to Hertzberg's dual factor theory of motivation, one set of factors is known as
A demotivation factors.
B disposition factors.
C self actualization factors.
D hygiene factors.
A

Answer: D

124
Q

Porter’s value system shows the organisation in terms of
A the value chains of suppliers, channels and the customer.
B primary activities, support activities and margin.
C the technostructure, strategic apex and operating core.
D passive, independent, supportive and integrative approaches to supply.

A

Answer: A

125
Q 
Which ONE of the following is NOT associated with quality management?
A 5-S practice
B 180 degree feedback
C Six Sigma methodology
D Five-w
A

Answer: B

126
Q

Intrinsic satisfaction is said to be derived from which ONE of the following issues:
A Perks of the job
B Job content
C Job rewards
D Group cohesiveness and belongingnesshy process

A

Answer: B

127
Q

Which ONE of the following is an example of direct marketing?
A Writing an article for a trade journal
B Targeting individual customers with promotional material
C Posting ‘blogs’ to draw attention to the organization
D Public relations activities

A

Answer: B

128
Q 
Motivation theories and reward systems derived from F W Taylor's thinking are by nature best described as
A behavioural.
B human relations.
C content.
D scientific.
A

Answer: D

129
Q

Service Level Agreements are normally associated with
A job reductions negotiated with staff groups.
B deskilling.
C agreed appraisal outcomes.
D outsourcing.

A

Answer: D

130
Q 
Which ONE of the following is NOT associated with a government's fiscal policy?
A Levels of taxation
B Level of spending by the government
C Revenue raising
D Interest rates
A

Answer: D

131
Q

Balanced trade is
A a national economic alternative to free trade.
B an example of free trade.
C a form of supply chain agreement.
D a form of alliance with other companies.

A

Answer: A

132
Q

Hofstede’s cultural dimensions do NOT include which ONE of the following:
A Individualism versus collectivism
B Masculinity versus femininity
C Weak versus strong uncertainty avoidance
D Corrective versus perfective approaches

A

Answer: D

133
Q

EOQ represents a form of
A inventory system based on economic order quantities.
B European observance quality certification.
C equal opportunity quantification index used in HRM.
D Japanese inspired technique aimed at continuous improvement.

A

Answer: A

134
Q 
5S and 6 Sigma are examples of
A portfolio analysis frameworks.
B marketing communication.
C quality improvement practices.
D Human Resource Development models.
A

Answer: C

135
Q 
The use of assessment centres and psychometric tests is normally associated with processes of
A recruitment.
B selection.
C induction.
D appraisal.
A

Answer: B

136
Q

CIMA’s Code of Ethics for professional accountants is based upon
A a framework of fundamental principles.
B a framework of strict rules.
C a scale of penalties for non compliance.
D sustainability principles and best practice

A

Answer: A

137
Q 
According to Herzberg's motivation theory, which ONE of the following is the cause of dissatisfaction?
A Demotivators.
B Motivation detractors.
C Hygiene factors.
D Process theories.
A

Answer: C

138
Q

David Kolb identified a four stage model representing
A a quality evaluation framework.
B a cycle of learning from experience.
C a career planning and development framework.
D a way of assessing the value of training events.

A

Answer: B

139
Q 
The headings found in a person specification are likely to be based upon
A Rodger's 7 point plan.
B job enrichment principles.
C employment best practice guidelines.
D the main tasks within the job role.
A

Answer: A

140
Q 
A key feature of a lean philosophy within operations is
A removal of waste.
B incremental change.
C official accreditation.
D continuous improvement.
A

Answer: A

141
Q 
Transferring some part of an organisation's activities to a subsidiary in another country is an example of
A free trade.
B outsourcing.
C offshoring.
D delegation.
A

Answer: C

142
Q 
'Servqual' relies on feedback from
A customers.
B managers.
C careful business process re-engineering.
D a 360 degree appraisal.
A

Answer: A

143
Q 
Attempts by a country to help local producers by restricting international trade is known as
A factor conditions.
B enterprise management.
C governance.
D protectionism.
A

Answer: D

144
Q

Total productive maintenance involves
A maintaining worker satisfaction and high productivity.
B a cycle of PDCA.
C a prevention of quality failures through equipment faults.
D eliminating non-value adding activities from a process.

A

Answer: C

145
Q 
The ABC system is a method of
A managing inventory.
B selection criteria.
C production improvement.
D quality compliance.
A

Answer: A

146
Q 
A computerized payroll package is an example of a
A data processing system.
B management information system.
C decision support system.
D web dependent application.
A

Answer: A

147
Q

The acronym SDLC normally relates to
A skills, deliverables, limitations and capability.
B collaborative quality orientated activities.
C standard data listed code.
D a system (or software) development lifecycle.

A

Answer: D

148
Q

Electronic data interchange relies on
A structured data and standard business documents.
B networking and creativity.
C social networking and intelligence sharing.
D software development skills.

A

Answer: A

149
Q

Corrective, adaptive and perfective are forms of
A rewards and punishments used in people management.
B performance management variables.
C systems maintenance.
D stock control methods.

A

Answer: C

150
Q

Data integrity and elimination of duplication are key features of
A effective databases.
B end user flexibility and autonomy.
C autonomous (independent) working by different functions.
D all Web 2.0 tools.

A

Answer: A

151
Q 
Which ONE of the following is NOT a fundamental principle identified in CIMA’s code of
ethics?
A Professional competence
B Professional behaviour
C Integrity
D Independence
A

Answer: D

Independence is not one of the fundamental principles in CIMA’s code of ethics.

152
Q

Which ONE of the following would NOT be regarded as a responsibility of the IASB?
A Responsible for all IFRS technical matters
B Publish IFRSs
C Overall supervisory body of the IFRS organisations
D Final approval of interpretations by the IFRS Interpretations
Committee

A

Answer: C
The IASB is not responsible for overall supervisory body of the IFRS organisations, this is the
responsibility of the IFRS Foundation

JPB CIMA E1 2019 SECTION A (1 decks)

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