SEC

Question 1

In order to conduct effectively the Aviation Security. What should you do?
A. Risk assessment.
B. Do not establish flight routes to countries where there are many terrorism organizations.
C. Dealing with acts of unlawful interference in-flight needs to be kept secret to avoid panic.
D. Security activities always cause delays.

Answer 1

A

Question 2

Aviation activities must comply with security measures which are defined by:
A. Passengers.
B. Airport authorities. 
C. Airlines.
D. Aviation laws.

Answer 2

D

Question 3

One of the main objectives of Jetstar Pacific Airlines security policy is:
A. Some of Jetstar Pacific employees will undergo security awareness training.
B. Employees are strongly encouraged to pro-actively report any security incident, mistake or potential risk relevant to security operations without prejudice or discipline.
C. Security issues at Jetstar Pacific is responsibility of the highest management only.
D. Labor Law and Internal Labor Regulations are more important than security policy.

Answer 3

B

Question 4

Which Dept. is to receive an urgent security report for 24/7?
A. Security/ Safety Quality and Assurance(S/SQA).
B. Operations Control Centre (OCC).
C. Civil Aviation Authority of Viet Nam (CAAV). D. Airport Authority.

Answer 4

B

Question 5

Jetstar Pacific ID card must be worn whilst on duty at airport restricted areas. What should cabin crew do when losing an ID card?
A. Inform Airport Security staff. 
B. Inform Security Department. 
C. Inform immigration officer. 
D. No need to inform anyone.

Answer 5

B

Question 6

Who is responsible for aircrew baggage?
A. Individual air crew are responsible for their own baggage.
B. The PIC is responsible for everyone’s baggage.
C. Only Security Manager.
D. None of above.

Answer 6

A

Question 7

What should cabin crew do when losing ID card?
A. Informing the authorities.
B. Informing Immigration officers.
C. Informing the Security department. 
D. Any of the 3 choices.

Answer 7

C

Question 8

All cabin baggage must be screened and cleared to a level sufficient to…
A. Ensure passengers don’t leave baggage behind.
B. Ensure baggage weights are adhered to.
C. Determine whether passengers have enough clothes.
D. Detect a weapon and explosive prohibited items.

Answer 8

D

Question 9

The purpose of checking a passenger boarding pass at aircraft door is to….
A. Improve customer service standards.
B. Advertise Jetstar Pacific promotion programs.
C. Prevent passengers from boarding a wrong aircraft.
D. All answers above are incorrect.

Answer 9

C

Question 10

One of the security measures to protect the flight deck door is…..
A. Passengers are not allowed to visit the cockpit.
B. Cabin crew must maximize the time to open flight
C. Cabin crew should check the occupancy of forward lavatory.
D. All answers (A) and (B) are incorrect.

Answer 10

A

Question 11

What types of documents are required by the reporting procedure that you need to make for the violation on board?
A. Violation minutes.
B. Violation minutes and safety hazard report.
C. Violation minutes and Oscar.
D. Answer (C) and must send to SQA department within 24 hours after you finish your flight.

Answer 11

D

Question 12

Which statement is NOT correct:
A. At all time during flight there must be at least two operating crew in flight deck.
B. Before any operating pilot leaves and only one operating pilot remains in flight deck, Cabin crew must be on the flight deck and remain until the pilot has returned.
C. In case there is company staff or a positioning crew member seating in flight deck, cabin crew do not need to enter the fight deck if one of operating pilots leaves.
D. Cabin crew who comes to the flight deck must occupy a jump seat not pilot’s seat.

Answer 12

C

Question 13

Who can board the aircraft with operating aircrew:
A. Positioning crew.
B. Persons with operational purpose. 
C. Staff travel.
D. None of above.

Answer 13

B

Question 14

What kind of people who may have a potential threat to civil aviation?
A. Criminals, refugees and persons in custody.
B. Nature lovers, tourists and business people.
C. Anti-government and terrorist groups.
D. All answers (A) and (C) are correct.

Answer 14

D

Question 15

How should cabin crew handle when a passenger uses cellphone during take-off?
A. Explain safety regulations and request him to switch it off.
B. Ignore him.
C. Request other passengers to assist to restrain him.
D. Arrest him immediately.

Answer 15

A

Question 16

Which object is permitted within the cabin of JPA’s aircraft:
A. Fireworks.
B. A knife.
C. A pair of round – ended scissor.
D. Answer (C) and with blades less than 6cm in length.

Answer 16

D

Question 17

Who must be informed about firearms, weapons loaded in the security locker?
A. The Pilot in Command (PIC). 
B. The Chief Engineer.
C. The Head of Catering.
D. The Cabin Crew.

Answer 17

A

Question 18

IF a firearm is accepted to be carried on a BL flight. It will be stored…
A. Under the seat of the passenger.
B. In the overhead locker.
C. In the security box inside cargo hold.
D. In carry-on baggage.

Answer 18

C

Question 19

What shall you do if you find a passenger smoking on board?
A. Ignore.
B. Stop him and continue your duty in the cabin.
C. Stop and ask that passenger where did he put out the cigarettes butts. Ask Cabin Manager for the violation minutes making.
D. All answers (A) and (B) are correct.

Answer 19

C

Question 20

What types of documents are required to report a smoking event onboard?
A. Violation minutes.
B. Violation minutes and Safety Hazard Report.
C. Violation minutes and Oscar.
D. Flight report.

Answer 20

C

Question 21

SITUATION: Answer True if the procedure is correct and False if the procedure is wrong.
Cabin Manager informed the Flight Crew about a male passenger caught smoking in the aft lavatory. Captain advised Cabin Manager to make the violation minutes and then inform to ATC as soon as possible to ask them assign the security officer for handling the issue after landing.
A. True. B. False.

Answer 21

A

Question 22

The landside of an airport is defined as…
A. The area in front of the passenger terminal where passenger get off an aircraft.
B. That part of an airport and building to which the non-travelling public has free access.
C. That part of runway where an aircraft lands.
D. That part of an airport and building to which the non-travelling public has controlled access.

Answer 22

B

Question 23

A passenger can access to the airport from the....
A. Vehicle gate of the airport.
B. Entrance to the terminal.
C. From any entrance to the airport. 
D. None of these.

Answer 23

B

Question 24

The designated area of an airport used to takeoff/landing of an aircraft is:
A. Land side. 
B. Airside.
C. Runway. 
D. Taxiway.

Answer 24

C

Question 25

What is Isolated Area?
A. The area between any passenger screening station and aircraft into which area is strictly controlled.
B. The area between check in point and main entrance
C. The area between ATC and runway where the access is controlled.
D. All of the above.

Answer 25

A

Question 26

Which is correct?
A. Pilot-in-command has the highest rights on board and be responsible for ensuring the aviation safety and security for aircraft, people and property on board during the flight.
B. Cabin Manager has the highest rights on board and be responsible for ensuring the aviation safety and security for aircraft, people and property on board during the flight.
C. VIP has the highest rights on board and be responsible for ensuring the aviation safety and security for aircraft, people and property on board during the flight.

Answer 26

A

Question 27

Airport staff members who can show that they need to pass the screening point in performance of their duties:
A. Need not submit to a physical search.
B. Need not pass through the walkthrough metal detector.
C. Have to submit to the same procedure as passengers.
D. Not required.

Answer 27

C

Question 28

Passenger screening is mainly needed:
A. To ensure that no unauthorized person passes the landside/airside barrier.
B. To identify, detect weapons, explosives or other dangerous devices, which may be used to commit an act of unlawful interference.
C. To ensure that passengers are not allowed on the aircraft unless their baggage has been checked.
D. All of the above.

Answer 28

B

Question 29

How many security levels are there in Vietnam?
A. Five. 
B. Three. 
C. Two. 
D. Four.

Answer 29

B

Question 30

The main objective of aviation security is:
A. To ensure safety for passengers and baggage.
B. To ensure safety for passengers, crew members, staff and property.
C. To ensure that there are no criminals in aviation operations.
D. To ensure safety for the country.

Answer 30

B

Question 31

Why do cabin crew instruct passengers to stow their hand baggage at the right position in the cabin?
A. To help passengers to watch their baggage easily.
B. To facilitate the reconciliation between passengers and their hand baggage.
C. To help cabin crew to serve passengers easily.
D. To help passengers to retrieve their hand baggage in emergency cases.

Answer 31

B

Question 32

An intentional act of penetration of staff/passengers into an aircraft which jeopardizes aircraft safety is an act of unlawful interference.
A. True. B. False.

Answer 32

A

Question 33

Who will be permitted access to the flight deck during flight?
A. Authorized person’s regulatory officials on duty and performing regulatory functions.
B. Persons authorized by the GMFO or delegate with a safety, security, operational, familiarization or training purpose.
C. Operating aircrew, Jetstar Pacific staff on duty or staff travel with a valid boarding pass for the flight when no seat is available in the cabin.
D. All answers are correct.

Answer 33

D

Question 34

If a crew member confiscates a prohibited weapon being carried in-flight by passenger the crew member should:
A. Scream and advice the passenger to hide the weapon.
B. Inform the Cabin Manager and report PIC to ensure the weapon is placed in a secure area away from other passengers and hand the weapon to Police on arrival at the next port.
C. Place the weapon in a secure area and give it back to the passenger on descent.
D. Report to PIC and place the weapon in Flight deck then give it back to the passenger when the aircraft stops completely.

Answer 34

B

Question 35

The flight deck door can be locked and closed preventing intrusion. If the door must be opened which of the following is the best strategy to follow?
A. Open the door slightly and speak very loud to the flight crew.
B. Speak to the flight deck via the inter-phone, check the forward toilet is clear, ensure no passengers are in the forward galley, and if possible place a trolley across the aisle in the forward galley.
C. Knock on the door repeatedly until the PIC opens it.
D. None of above.

Answer 35

B

Question 36

Which statement is NOT true about passenger and baggage reconciliation?
A. Passenger and baggage reconciliation is visual check at passenger’s seat to detect suspicious items.
B. Cabin crew should carry out passenger and baggage reconciliation after last passenger has boarded the aircraft.
C. Passenger and baggage reconciliation is to check any piece of baggage of a passenger who fails to board.
D. Passenger and baggage reconciliation is to check any piece of baggage of a passenger who must be offloaded prior to departure.

Answer 36

A

Question 37

How do cabin crew carry out passengers and baggage reconciliation if a passenger boards a flight but then discontinues the flight?
A. Allow that passenger to disembark the aircraft without asking anything.
B. Check that passenger’s seat and ask all other passengers to recognize their hand baggage and belongings.
C. Carry out visual check around the seat of that passenger only.
D. Check other areas in the cabin to ensure they are clean.

Answer 37

B

Question 38

Aircraft is on the ground, if you detect a ramp staff onboard the aircraft, you must….
A. Check his staff card and ask him leave the aircraft.
B. Ask him leave the aircraft.
C. Ignore him.
D. Show him the vacant seat for sitting.

Answer 38

A

Question 39

Rearrange the following steps to handle a passenger who boards the wrong flight: 1. Checking passenger’s boarding pass to make sure he/she boards the wrong flight; 2. Escorting the passenger to handover him/her to the ground staff; 3. Taking note of that passenger information as name and actual flight number; 4. Writing OSCAR to report within 24 hours.

A. 4, 3, 1, 2.
B. 1, 3, 2, 4.
C. 3, 1, 2, 4.
D. 2, 3, 1, 4.

Answer 39

B

Question 40

How many persons in custody may travel on BLflight?
A. 01.
B. 02.
C. 05
D. None.

Answer 40

C

Question 41

Passenger & Baggage Reconciliation is the duty of?
A. CAAV.
B. Airport Authority. 
C. CASA.
D. Airlines.

Answer 41

D

Question 42

Unattended aircraft can be guarded by …….at night
A. Locking all aircraft doors.
B. Removing of stairs & loading bridges.
C. Both (A) & (B).
D. None of the above.

Answer 42

C

Question 43

Aircraft should be parked in .........at night
A. Dark area.
B. Well-lit area. 
C. Without guard.
D. Under camouflage.

Answer 43

B

Question 44

Rearrange the following steps into the correct order of the procedure in which cabin crew carry out head count: (1) The cabin crew who is assigned to carry out the head count will carry out the duty quickly. (2) Those cabin crew who are not assigned to carry out the head count will stop other duties to instruct passengers to get to their seats and serve passengers. (3) CM only makes the head count announcement when ground staff requires. (4) The cabin crew who is assigned to carry out the head count will check all toilets to make sure that there is nobody in the toilets and then lock all of the toilets.
A. (1) => (2) => (3) => (4). 
B. (1) => (3) => (4) => (2). 
C. (4) => (3) => (2) => (1). 
D. (3) => (4) => (1) => (2).

Answer 44

D

Question 45

For a normal flight, when the aircraft is about to take off, one passenger requires to disembark and cancel his flight, what should cabin crew do?
A. Let that passenger disembark and continue the flight.
B. Let that passenger disembark and check the area where the passenger has just left.
C. Let that passenger disembark and reconcile between passenger and hand baggage in cabin.
D. Let that passenger disembark and reconcile passengers with their hand baggage at the area where the passenger has just left.

Answer 45

C

Question 46

In normal cases, how do cabin crew check the catering?
A. Check the outside of the meal carts.
B. Check the security seals on the meal carts.
C. Check the content inside the meal carts. D. Check each meal tray carefully.

Answer 46

B

Question 47

The purpose of aircraft security check is:
A. To find the left baggage of crew members.
B. To find the passengers’ safety equipment left on board.
C. To find suspicious items left on board.
D. To find passengers’ baggage left on board.

Answer 47

C

Question 48

Rearrange the following steps into the correct order of in-flight aircraft security check? (1) On identifying or detecting the suspect item, this golden principle should always be carried out “Do not touch – Inform CM / Pilot-In- Command”. (2) Observing and listening carefully during the check. (3) Every area needs to be checked carefully. (4) When there is anything suspicious, the check needs to be paused to see the truth of it.
A. (1) => (2) => (3) => (4). 
B. (3) => (2) => (1) => (4). 
C. (2) => (3) => (4) => (1). 
D. (3) => (1) => (2) => (4).

Answer 48

C

Question 49

When do cabin crew start pre-flight security check?
A. When cabin manager makes PA “Cabin crew security check”.
B. When pilot in command makes PA “Cabin crew security check”.
C. When cabin manager makes PA “Cabin crew security check” and all ground staff leave the cabin.
D. Check any time.

Answer 49

C

Question 50

In what circumstance is the term “aircraft security check” determined?
A. When checking the whole aircraft under high risk of threat.
B. When checking the aircraft under threat.
C. When checking the aircraft for the first flight of the day.
D. When cabin crew check the aircraft before and after the flight.

Answer 50

D

Question 51

H.O.T principle is an assessment tool which is used to determine:
A. A suspicious item is an explosive device or not.
B. A suspicious item need an alert and a further examination or not.
C. A suspicious item need to be returned to passenger or not.
D. All above is correct.

Answer 51

B

Question 52

Following H.O.T principle, an Obviously suspicious item is:
A. An item which is concealed.
B. An item which appears out of place or does not fit the environment.
C. An item which is unattended.
D. An item with protruding wire, strange smell, oily stain, rigid shape…

Answer 52

D

Question 53

Which statement is correct about H.O.T principle:
A. HOT item is automatically an IED.
B. Once all questions of H.O.T principle are answered “Yes”, the item is HOT.
C. H.O.T principle is a procedure which requires crew members have to follow the true. Order “H.O.T” to assess a doubtful item.
D. Dangerous goods is automatically HOT.

Answer 53

D

Question 54

During security check if cabin crew find out a doubtful strange item in the cabin, the first action will be:
A. Ignoring it.
B. Reporting to CM/PIC immediately.
C. Applying the H.O.T principle to assess the item.
D. Discarding the item and reporting “security check completed”.

Answer 54

C

Question 55

After all passengers disembark, cabin crew must conduct security check to ensure that:
A. No passenger is still onboard.
B. No hand baggage or belongings are left onboard.
C. Cabin must be cleaned.
D. All answers (A) and (B) are correct.

Answer 55

D

Question 56

In what circumstance is the term “security search” determined?
A. When checking aircraft for the first flight of day.
B. When cabin crew check aircraft before and after the flight.
C. When checking the whole aircraft under threat.
D. Answer (C) and carried out under PIC’s control.

Answer 56

D

Question 57

Why do cabin crew request passengers to identify their hand baggage in the cabin?
A. To detect safety equipment which are stowed at the wrong position.
B. To detect suspicious items in the cabin.
C. To confirm that passengers’ baggage is not stolen.
D. To make sure that safety equipment is intact.

Answer 57

B

Question 58

Which action is taken in case a bomb threat is assessed as specific involving an aircraft?
A. Fresh boarding cards to be issued.
B. The aircraft is shifted to the isolation bay. C. Check-in is to be continued.
D. The aircraft need not be shifted to the isolation bay.

Answer 58

B

Question 59

Any bomb threat from any source is assessed as “genuine” by:
A. Cabin crew.
B. Cabin manager.
C. Pilot-In-Command. 
D. Airport Authority.

Answer 59

D

Question 60

Who has the power to give the command for a bomb search in the cabin during inflight period?
A. The Pilot-in-Command.
B. The Cabin Manager.
C. Airport Authority.
D. Operations Control Centre (OCC).

Answer 60

A

Question 61

Which statement related to bomb threat in – flight is INCORRECT:
A. The search may start at any given location that was numbered from 1 to 8 in laminated SAAP following PIC’ advice.
B. Cabin crew must inspect the designated areas and follow search directions in laminated SAAP during bomb search.
C. If suspicious article is found, cabin crew can terminate the bomb search to the remainder of aircraft.
D. If suspicious article is found, do not touch or move it, immediately advice Search Manager who will contact flight deck.

Answer 61

C

Question 62

The Suspicious Article Action Plan (SAAP) contains information and procedural guidelines to assist cabin crew:
A. In the search and treatment of explosive device/article.
B. In the search and treatment of chemical and biological article/weapons.
C. In the handling of person who jeopardize the safety of an aircraft, crew and passengers.
D. Answer (A) & (B) are correct.

Answer 62

D

Question 63

Where is the SAAP kit located?
A. In the aft area.
B. In the forward galley. 
C. In the flight deck.
D. In the overhead locker.

Answer 63

A

Question 64

How to determine a suspicious item when carrying out aircraft security search?
A. By feeling of something suspicious at certain place.
B. By feeling of something hidden at certain place.
C. By searching all assigned areas following laminated card in SAAP kit.
D. By searching anywhere according to CM’s request.

Answer 64

C

Question 65

Where is the Least Risk Bomb Location (LRBL) in the BL aircraft?
A. Over wing exit door. 
B. Left rear door.
C. Right rear door.
D. Flight deck door.

Answer 65

C

Question 66

How do cabin crew check hidden positions caused by devices on board?
A. Using reflecting mirror.
B. Using flashlight.
C. Using hands to search.
D. It’s not necessary to use supporting equipment.

Answer 66

A

Question 67

Rearrange the following steps into the correct order of the positions in which cabin crew search suspicious article on board:

A. 1.Passenger seats – baggage/ 2.Overhead lockers and coat lockers/ 3.Crew baggage/ 4.Toilet(s)/ 5.Galley(s)/ 6.Equipment stowage(s)/ 7.Door areas – Crew seats – Equip stowage at Crew Seat(s)/ 8.Crew Rest Area(s).
B. 1.Overhead lockers and coat lockers/ 2.Crew baggage/ 3.Toilet(s)/ 4.Galley(s)/ 5.Equipment stowage(s)/ 6.Door areas – Crew seats – Equip stowage at Crew Seat(s)/ 7.Crew Rest Area(s)/ 8.Passenger seats – baggage.
C. 1. Overhead lockers and coat lockers/ 2.Crew baggage/ 3.Toilet(s)/ 4.Galley(s)/ 5.Equipment stowage(s)/ 6.Door areas – Crew seats – Equip stowage at Crew Seat(s)/ 7.Passenger seats – baggage/ 8.Crew Rest Area(s).
D. 1.Passenger seats – baggage/ 2.Equipment stowage(s)/ 3.Door areas – Crew seats – Equip stowage at Crew Seat(s)/ 4.Crew Rest Area(s)/5.Overhead lockers and coat lockers/ 6.Crew baggage/ 7.Toilet(s)/ 8.Galley(s).

Answer 67

A

Question 68

When there is a bomb threat, how many rows should cabin crew move passengers away from the suspect item?
A. 05 rows. 
B. 03 rows. 
C. 04 rows. 
D. 06 rows.

Answer 68

C

Question 69

Rearrange these following steps into the correct order of the procedure to handle the suspect item: (1) Put wet materials around the suspect item, disconnect unnecessary electric supply at the area which is near the item. (2) All cabin crew members and passengers have to be away from the suspect item at least 4 rows. (3) Cabin crew members demonstrate to passengers the “Brace” position.
A. (1) => (2) => (3). 
B. (2) => (3) => (1). 
C. (3) => (1) => (2). 
D. (2) => (1) => (3).

Answer 69

A

Question 70

What’s is assessment tool to determine the threat level and have appropriate response:
A. “HARD” style.
B. The tactical 8 steps.
C. Counter Threat Response Model. 
D. Verbal conflict resolution.

Answer 70

C

Question 71

When there is a disruptive passenger on board, the first action to take is to:
A. Determine level of disturbance.
B. Defuse the disruptive passenger then close the aircraft doors for take-off.
C. Refuse to carry the Unruly passenger.
D. All above incorrect.

Answer 71

A

Question 72

Following C.T.R.M model, what is the ascending order of threat level?
A. Verbal Abuse, Mental Assault, Life Threatening, Attack on Flight deck.
B. Verbal Abuse, Life Threatening, Physical Assault, Attack on Flight deck.
C. Verbal Abuse, Physical Assault, Life Threatening, Attack on Flight deck.
D. Attack on Flight deck, Life Threatening, Physical Assault, Verbal Abuse.

Answer 72

C

Question 73

Counter threat response model (CTRM):
Level 1 and 2 Threat = DEFUSE. Level 3 and 4 Threat = DEFEND.
A. True. B. False.

Answer 73

A

Question 74

Flight from SGN to HAN: it appears a passenger may have consumed alcoholic drinks prior to boarding. When this passenger requests more beer, cabin crew recognizes he might get drunk and declines to serve. He becomes verbally aggressive and abusive towards the flight attendant. What level threat would this incident be assessed as?
A. Level 1. 
B. Level 2. 
C. Level 3. 
D. Level 4.

Answer 74

A

Question 75

The situation: A mental passenger walked toward the FWD cabin and continuously hit flight deck door. CM repeatedly warned him until he calmed down and returned to his seat. Cabin crew then observed him for the remainder of flight. Captain was informed about the issue. What level threat would this incident be assessed as?
A. Level 1. 
B. Level 2. 
C. Level 3.
D. Level 4.

Answer 75

A

Question 76

“Act of unlawful interference against civil aviation operations “means an act that may jeopardize the safety of civil aviation operations, including one of the following acts:
A. Lawful seizure of aircraft in flight or on the ground.
B. Hostage-taking on board aircraft or at airport.
C. Communication of information, which may not jeopardize the safety of flight service provider or interfere the operation of flight control.
D. Denial of passenger from screening.

Answer 76

B

Question 77

Which statement is true in case of cabin crew who must deal with an unruly passenger at level 3:
A. Verbally defuse, use all ABPs, and use necessary force to manage the threat, evasion and separation.
B. Evacuation or escape, use all ABPs, use necessary force to manage the threat, evasion and separation, hostage survival techniques, delay tactics.
C. Evacuation or escape, use all ABPs, use necessary
D. All answers above are incorrect.

Answer 77

B

Question 78

Flight from LA to Sydney. About 40 minutes into the flight, 1 male passenger enters the area near the flight deck door, just out of view of the main cabin, grabs a flight attendant and holds a soft duffle bag up announcing: “I have a bomb. I need this plane to fly to Magdalena in Columbia. Tell the Captain to fly there now”. What level threat would this incident be assessed as?
A. Level 1. 
B. Level 2. 
C. Level 3. 
D. Level 4.

Answer 78

D

Question 79

Who can use restraint kit after getting approval from PIC?
A. Only cabin crew.
B. Cabin crew or escorting persons.
C. Airlines staff.
D. Police or army persons who travel in flight.

Answer 79

B

Question 80

The standard of passenger restraint kit contents:
A. 01 piece - instruction card, 01 piece - cutter, 05 pairs - flexi cuffs, 1 piece - pad of witness form, 01 piece - roll of tape, 05 pairs - Security Incident Report Form.
B. b. 05 pairs - flexi cuffs, 1 piece - pad of witness form, 01 piece - roll of tape, 05 pairs - Security Incident Report Form.
C. Answer (A) and 02 - mirrors.
D. All answers are incorrect.

Answer 80

A

Question 81

The main goal of Verbal Defuse in case of disruption happen on board at level one:
A. To gain compliance and cooperation of passenger.
B. To sympathize with passengers.
C. To reduce crew stress.
D. To reduce passenger’s complaints.

Answer 81

A

Question 82

At which level, the flight deck must remain in theLockdown Mode until the aircraft is on the ground:
A. At level 1.
B. At level 1 & level 2. 
C. At level 3 & level 4. 
D. Only at level 4.

Answer 82

C

Question 83

Any passenger who exhibits the potential to threaten the safety of an aircraft. The following passengers may be refused uplift, or off-loaded:
A. A man who behaves in a manner that is violent, unruly or disorderly.
B. Some people displaying signs of intoxication.
C. Any person who behaves in a manner that may offend, disrupt, or breach any law onboard an aircraft.
D. All above and any person who breaches any law against employees or other customers.

Answer 83

D

Question 84

Rearrange the following steps into the correct order that cabin crew deal with an unruly passenger level 1? (1) Inform the Pilot-In- Command / Control and maintain the order in the cabin regularly. (2) Identify the unruly act / Communicate with the unruly passenger to determine the unruly level. (3) Inform other crews/CM. (4) Protect the cockpit, the galley area which is near the cockpit.
A. (1) => (2) => (3) => (4). 
B. (2) => (3) => (4) => (1). 
C. (3) => (1) => (2) => (4). 
D. (4) => (1) => (2) => (3).

Answer 84

B

Question 85

Why do cabin crew have to arrest unruly passengers?
A. Cabin crew use proper self-defense to protect passengers.
B. Cabin crew limit the ability to jeopardize safety of the unruly passenger.
C. Cabin crew threaten passengers to prevent the unruly.
D. Only cabin crew can arrest the unruly passenger.

Answer 85

B

Question 86

Rearrange the following steps into the correct procedure in which cabin crew handle criminal on board is: (1) Receive the passenger. (2) Receive document. (3) Verify all the information of the passenger (the criminal). (4) Check the passenger’s seat number.
A. (1) => (2) => (3) => (4). 
B. (2) => (3) => (1) => (4). 
C. (3) => (2) => (1) => (4). 
D. (4) => (3) => (2) => (1).

Answer 86

B

Question 87

Rearrange the following steps into the correct order that cabin crew deal with an unruly passenger level 3: (1) Control passengers’ actions in the cabin. (2) Inform the CM/ the Pilot-In-Command. (3) Protect cabin attendants and passengers when they are attacked/ Stop serving alcoholic beverages. (4) Arrest the unruly passenger according to the Pilot-In- Command’s order/ catch the unruly passenger with flexi-cuff.
A. (1) => (2) => (3) => (4). 
B. (2) => (1) => (3) => (4). 
C. (3) => (1) => (2) => (4). 
D. (4) => (1) => (2) => (3).

Answer 87

B

Question 88

Rearrange the following steps into the correct order that cabin crew deal with an unruly passenger level 4: (1) Escape from attack safely. (2) Protect the cockpit/ Obstruct attacking process or the attacking pilot of the unruly passenger. (3) Entire isolation / Inform the CM, the Pilot-In-Command. (4) Carry out contingency plan / Arrest the unruly
passenger.
A. (1) => (2) => (3) => (4). 
B. (2) => (1) => (3) => (4). 
C. (3) => (1) => (2) => (4). 
D. (4) => (1) => (2) => (3).

Answer 88

A

Question 89

What kinds of people threaten Civil Aviation?
A. Criminals, Refugees, Mentally Unstable.
B. Nature lovers and Thrill seekers.
C. Protest groups, Revenge seekers and Terrorist.
D. All answer (A) and (C) are correct.

Answer 89

D

Question 90

What are you expecting cabin crew to do in the case of a Hi-Jack:
A. Press the Captain Button on the PA system many times; notify the flight crew that a Hijacker is attacking passengers.
B. Press the emergency code and pull the door to access the flight deck.
C. Call to flight deck by (pressing Captain Button) and say “Coded Phrase’’.
D. Use the emergence code (1, 2, 3, 4, 5…..enter) to open the flight deck door to report to the PIC.

Answer 90

C

Question 91

Which one is not the aim of terrorists?
A. Publicity.
B. Discredit the government. 
C. Broaden the base.
D. To pose as a VIP at airport.

Answer 91

D

Question 92

How can cabin crew recognize hijacking?
A. By detecting a person’s act who uses force illegallyon board the aircraft.
B. By detecting a person’s act who uses force on board the aircraft to control the cabin.
C. By detecting a person’s act who uses force on board the aircraft to attack crew members illegally in- flight.
D. By detecting a person’s act who uses force on board the aircraft to attack other passengers and crew members in the cabin and the cockpit.

Answer 92

B

Question 93

What should you do if passengers on board giving information related to bomb in-flight?
A. Inform immediately to the Airport Aviation Security.
B. Carry out the procedure of confirming that threatening information.
C. Inform the Cabin Manager to let him/ her known for handling.
D. Carry out Contingency Plan.

Answer 93

B

Question 94

When the aircraft is still on the ground, one passenger in the cabin mentions about bomb threat. What first action should cabin crew do?
A. Do nothing, just inform the Pilot-in-Command immediately.
B. Inform the Pilot-in-Command after take-off.
C. Confirm the bomb threat information with the passenger.
D. Cabin crew declare emergency.

Answer 94

C

Question 95

If a suspicious article is found, the cabin crew must inform with the Search Manager (SM) which state:
A. (Name), (Door- if applicable) all areas checked, (no) suspicious article(s) found.
B. Name, position, (no) suspicious article(s) checked completed.
C. Would the SM report to [the area of the suspicious article(s) immediately].
D. 2L, 2R suspicious article(s) checked completed.

Answer 95

A

Question 96

What does IED stand for?
A. Improvised Electronic Devices. 
B. Improvised Explosive Devices. 
C. Improvised Engine Devices.
D. All above.

Answer 96

B

Question 97

An IED will usually have these basic components which include:
A. Wires, Detonator.
B. Wires, Detonator, Timer/ Trigger, Explosive material and Power source.
C. Explosive material and Power source.
D. All answers above are incorrect.

Answer 97

B

Question 98

Main Components of an IED are:
A. Weapon, explosive, dangerous article and dangerous substance.
B. Explosive, detonator, mechanism and battery/power source.
C. Ignition, incendiary material and mechanism.
D. None of above.

Answer 98

B

Question 99

Remember to apply 5W principle to ask for bomb threat information:
A. Where is the bomb? /What does it explode? /When does it look like? /Who are you? / Why are you doing it?
B. Where is the bomb? /When does it explode? /What does it look like? /Who are you? / Why are you doing it?
C. What is the bomb? /What does it explode? /When does it look like? /Who are you? / Why are you doing it?
D. Where is the bomb? /Who does it explode? /When does it look like? /What are you? / Why are you doing it?

Answer 99

B

Question 100

Any JPA crew who may receive a bomb threat via telephone should follow these steps:
A. Be calm down & polite; Listen to and do not interrupt the caller.
B. Record the call with your cell-phone if possible.
C. Write down the contents as exactly the caller said; and maintain the call, signal for support from colleagues.
D. All above.

Answer 100

D