Scripts to memorise

Question 1

Why do we memorise scripts?

Answer 1

There is power in speaking the same language with our clients, regardless of which practitioner they see.

Question 2

How many sentences in the handover script?

Answer 2

6.

Question 3

Sentence 1 of sending handover script

Answer 3

Steve, I would like for you to see our Chiropractor (NAME) for your shoulder.

Question 4

Sentence 2 of sending handover script

Answer 4

(NAME) is well versed in this area and has extensive experience with dealing with these types of injuries.

Question 5

Sentence 3 of sending handover script

Answer 5

I’ve spoken with (THERAPIST NAME) and they are up to speed with your (INJURY)

Question 6

Sentence 4 of sending handover script

Answer 6

They will assess you and run through their own treatment and we hope to achieve (EXPLAIN OUTCOME GOAL)

Question 7

Sentence 5 of sending handover script

Answer 7

I recommend you see them for (NO. OF SESSIONS) and then I will book you back in with myself.

Question 8

Sentence 6 of sending handover script

Answer 8

How does that sound?

Question 9

How many sentences in the receiving handover script

Answer 9

5

Question 10

Sentence 1 of receiving handover script

Answer 10

Hi (PT NAME), my name is XXX and I’ll be looking after you today.

Question 11

Sentence 2 of receiving handover script

Answer 11

I’ve spoken with (TREATING THERAPIST) about your case and have discussed your clinical history to date.

Question 12

Sentence 3 of receiving handover script

Answer 12

I’m aware of your (PREVIOUS INJURIES OR INJURY HISTORY) and how it has affected you doing (ACTIVITY).

Question 13

Sentence 4 of sending handover script

Answer 13

I also noticed last session that (TREATING THERAPIST) worked on your (BODY PART).

Question 14

Sentence 5 of sending handover script

Answer 14

How has that been going and is there anything else I need to know about before we get started?

Question 15

What protocol follows immediately from the receiving handover script

Answer 15

New patient intake protocols

Question 16

How many sentences in the new patient appointment script?

Answer 16

7

Question 17

Sentence 1 of NP app script

Answer 17

Purpose of today’s consultation is to diagnose your injury and determine the cause as well as find our why it hasn’t gone away.

Question 18

Sentence 2 of NP app script

Answer 18

So I’m going to ask you a series of questions to better understand the CAUSE as well as the SOURCE of your complaint.

Question 19

Sentence 3 of NP app script

Answer 19

We want to be able to DIAGNOSE your injury and determine whether it is a muscle, joint or nerve problem.

Question 20

Sentence 4 of NP app script

Answer 20

From there, we’ll undergo a Physical Examination to help identify the CAUSE further, then we will commence a brief treatment.

Question 21

Sentence 5 of NP app script

Answer 21

It is important that we achieve a good response quickly so I will NEED to see you in a couple of days where by we’ll set out your personalised TREATMENT ACTION PLAN.

Question 22

Sentence 6 of NP app script

Answer 22

This ACTION PLAN outlines your diagnosis, how often we will need to see you and the goals to be achieved each session.

Question 23

Sentence 7 of NP app script

Answer 23

How does that sound?

Question 24

How many sentences in the late notice fee script?

Answer 24

4

Question 25

Sentence 1 of late notice fee script

Answer 25

No worries at all.

Question 26

Sentence 2 of late notice fee script

Answer 26

When would you like to reschedule to?

Question 27

Sentence 3 of late notice fee script

Answer 27

I really want to help you avoid the late notice fee

Question 28

Sentence 4 of late notice fee script

Answer 28

Are you able to come in a bit later today at all? (or, Are you sure you can’t make it?)”

Question 29

What are the 2 caveats to the late notice fee script?

Answer 29

1) Always guide the patient to reschedule not cancel
“When can I reschedule that appointment for you?” DO NOT ASK “Do you want to reschedule?” or “Would you like to reschedule?”.

2) There may be circumstances where the Late Notice Fee can be waived such as Sick child, broken down car, Covid, situations that CAN NOT be avoided