Scripting Flashcards
What is an open colonic
Open system is a room rental that has a colonic machine inside with a preset one size fits all setting. There is sight smell and order with this operation as your matter is released into an open system below you.
What is a closed colonic
A fully qualified and experienced colonic hypnotherapist assist you throughout your treatment
They operate the machines temperature pressure and flow as well as give a abdominal massage to encourage the best release possible
They will also interpret and inform you on their findings such as hydration eating habits and parasites
Provide you with tailored aftercare recommendations.
It’s very personalised treatment so you get the best possible outcome.
What are the steps to booking in a new colonic client?
1 - explain difference between open and closed 2 - make the booking 3 - get the patients details INC EMAIL 4 - explain we'll send them and email 5- explain address 6 - explain initial forms
What is in the colonic email?
We send an email to explain what to expect and how best to prepare
Please check your junk or spam
How much is a colonic
120 initial
Packs of 3 - 315
4 - 412
5- 594
They can decide on a pack after they’ve had their first appointment
Do we offer coffee enemas?
No because we find that bowel stimulation is achieved best with alternating filtered water between warm and cold temperatures along with a abdominal massage and various other techniques your hydrotherapist will use throughout the treatment
Why do closed colonics cost more?
When we investigated the differences of open and closed colonics we found that the most effective and safe method was closed, so although open could have been cheaper we found that it was only a closed colonic that would give our patients a tailored and safe hygienic and beneficial treatment
Can I share a colonic pack
Unfortunately not, it was designed for one person so they could get the full benefit
How long is a colonic
We allow a full hour which provides your hydrotherapist enough time to go over your colonic history. The treatment could take between 30-40mins, we also allow enough time for you to get changed and for a brief aftercare consult to take place
Does a colonic hurt
No not at all, a lot of people ask that question and they are always plesently surprised how they feel! Our hydrotherapists are fully trained to make it as comfortable experience as possible
How many sessions do I need
No way of telling over the phone, your therapist will asses during your appointment and help you determine how many sessions you may require
Can I have a colonic on my period?
Yes of course, we often have amazing results from clients whilst on their period if you feel comfortable doing so
Is colonic under private health
Unfortunately no, health insurance doesn’t recognise this modality
Can you process colonic under massage
Unfortunately it’s not worth the risk as it is a form of insurance fraud, should we be audited not only will the therapist be fined you would also be fined and no longer eligible for health car or house insurance
Who is your most experienced colonics
All of our therapists have gone through the same qualifications in order to become a fully registered practitioner. A lot of our regular colonic patients are more than happy to see different practitioners because of this.
What type of machine do we use?
State of the art machine from Germany. Our water is filtered, temperature controlled and has a UV sterilising the water before it reaches the bowel
How clean / hygienic is our colonic machine and room
All of our equipment used is disposable and our machine has a self cleaning program that is used between each patient
Digital rectal exam?
Only if nessasary. If so it is very brief and is only in the case of a complex colonic history
We I need to take the day off after a colonic?
No not at all, you should be able to go about your normal routine. most of our patients have it on their lunch break, I reccomend giving yourself an hour downtime after your initial appointment so you can see how you go
Can I have a colonic 2/3 days in a row
It is an option however may be unnecessary for your needs, we recommend experiencing your first appointment to see how you feel and discussing with your hydrotherapist a plan they might recommend
How much is a standard physio?
$89
How much is a standard chiropractor appointment
$69
How much is an initial physio?
$110
How much is an initial chiropractor appointment?
Sure, I’ll also let you know what it entails as well.
Your first appointment with our chiropractor is extended, between 30-40 mins. Our doctor will discuss your full health history as well as conduct various chiropractic assessments, including muscle testing, orthopedic, and neurological tests. He will also perform a digital postural assessment which you’ll receive a copy of. The fee for this appointment is 110.
Then depending on the doctors findings he may or may not require an xray. If he does we’ll refer you to a local radiological bulk billing centre so it is at no extra cost to you.
Your appointment after your initial may also be extended between 30-40 minutes allowing the doctor to discuss your xrays as well as recommend the best treatment plan for you. The fee for this is reduced to $89
And all other appointments are 69.
What questions do you ask if someone calls in pain?
How long have they been feeling like that
How did the pain come on
Describe the pain
What do you say if someone says they’re still in pain?
I’m so sorry to hear that
Some patients do have a small reaction after an adjustment. Often when an angry and inflamed joint is moved the disturbance can make it angry before it settles down.
It is quite normal and usually a sign of the body responding to treatment.
I’ll let your doctor know and I’m sure he’ll give you a call at his earliest moment to have a chat about your symptoms.
If someone says they are running late?
Offer them a later appointment
If they just want a quick appointment
To get the best results for you our chiropractor will need to first find out how they can help you. They’ll thoroughly examine your spine and to get a clearer picture of your particular problem they may recommend you for an spinal xray which would be bulk billed.
Once they have all the results the can get started
If a patient calls and says all their health history?
Sorry, all the things you are saying are really important but as I am only qualified in administration
I will organise a practitioner to call you to discuss your concerns as soon as possible - say 1 day or two..
Do we bulk bill
As we are a privately run clinic we dont bulk bill and require payment on the day.
For you to process your rebate we will issue you with an invoice for you to claim back with medicare.
Does our clinic do EPCs / care plans
Your GP organises the care plan, once paperwork is in place you’re able to claim your rebate for your visits here as all our chiros / physios
Are registered medicare providers
I have a referral from the doctor
That’s great, bring the referral in to your appointment as we’ll need the information to be included on your receipt in order for you to claim back your rebate from medicare
I have 5 free visits to see a chiropractor/ physio
As we are a privately run clinic we do not offer accounts or bulk bill and will require payment on the day
We will issue you with an invoice in order for you to claim with medicare either online or in store
How do I order a hair mineral test?
There is a simple and easy 5 step process to follow on our website that explains how best to prepare and collect your hair, filling the health questionnaire and payment.
We must have these three before we can complete the process.
For detailed information visit the home page of our website hairtestinganalysis.com.au and choose the blue highlighted box that says ‘mineral metal toxin hair test’ and choose the first option ‘5 steps to get started’
We dont send a kit to you as everything you need can be done at home
Please read the information carefully as certain things will need to be avoided to prevent contaminating the hair.
How long will a hair mineral test take?
Once the lab has recieved the hair sample the report will take approximately 10-14 buisness days.
The final report is emailed directly to you.
We can also send you a hard copy through the post if you’d like one for an additional fee of $15 for postage and handling
How much does a hair mineral and toxic heavy metal testing cost
It is $255 for a detailed report
What if I dont want to complete a questionnaire for hair mineral testing?
That’s fine, we do highly reccomend it however it can still be done without.
The questionnaire assists the lab in their report writing and helps if you end up needing the report interpreted by a healthcare professional
Will I understand the hair mineral results?
The report is complex and most people consult their own health professional.
Our naturopaths are also experienced in this so we can make an appointment in our clinic or over the phone
What lab do we use for hair mineral testing?
Our lab is in America. There are only two in the world with a great reputation and both are in the USA.
Although labs in australia are cheaper they are not government regulated so we dont use them as they cant offer reliable results
Can our hair mineral tests test for pesticides / poisons?
Our lab reports on the minerals and heavy metals that are listed on our website.
The hair test cannot directly test for pesticides or poisons but may indicate you are suffering from health issues that could be a result of chemical exposure.
What are the different types of Hair testing?
Hair drug
Hair mineral
How much does a hair drug test cost
995 for one section of hair
You may nominate the section of hair - 3 months or 6 months.
It depends on your growth of hair, but on average hair grows roughly 1cm per month so for 3 months the doctor will need 3cm of hair from the scalp
How do you get a hair drug test done?
Are you located in victoria?
If yes then the best thing to do is to come into the clinic and have the test done so we can maintain the chain of evidence so the results can be used in a court of law
If someone says they dont need their hair drug results for a court case?
We still recommend coming in for an appointment if you are able
As it would be an expensive mistake if you need it for a legal purpose as the results will be unable to be used
How do they get a hair drug test done?
Ask are you located in victoria?
If no - how it works is we send out a testing kit to a nominated gp. We do this to maintain the chain of evidence so the results can be used in a court of law
How long does a hair drug test take?
Once we have the sample and payment the report will be emailed within 10-14 days.
Once we have a hard copy we will send it registered mail
Can someone do a hair drug test and pay after
If local yes but the lab will not start testing until they have payment
The appointment to collect the hair sample is 100 on the day which will be deducted from the full payment and 895 will remain on your account
If not local - yes you can organise your GP to collect the hair and then once we receive the sample we can hold it up to 3 months until we receive full payment.
We only hold hair samples up to 3 months
Can hair dye affect a hair drug test?
Damaging the outside of the hair may reduce the concentration however it is highly unlikely to give a negative result as drug metabolites are dumped deep into the hair via the blood.
In our experience if someone goes out of their way to bleach their hair then it is usually an admission of guilt.
How far back can a hair drug test?
Depends on the length of hair. On average hair growns 1cm per month.
It is best to test 3-4 cm as it represents 3-4 months.
We dont reccomend testing further than 6 months as it creates gaps in the accuracy.
Do hair drug results tell you when the drugs were ingested?
It is an approximate science not an exact science as peoples hair grow at different rates so the time scale can vary.
Do we give hair drug information out to anyone else?
No, information is strictly confidential and only provided to people you nominate for us to release or discuss results
We reccomend adding your solicitor to the concentration form we provide should you have one
If someone is running late for a colonic?
Thanks for letting us know, if you think you’ll be more than 10 mins then I’m a little concerned this may not leave enough time to receive a proper colonic treatment as she is fully booked today so I’m unable to push yours back. I’ll let the practitioner know tho and we’ll see you asap
If someone reports their treatment has made them feel worse what 3 things do we do?
Investigate - how are they not feeling well
Reassure - that this can be a normal response
Have a therapist call them to touch base
If someone has brought a pack of colonics and then wants a refund what do we do?
We refund them however we change their initial appointment to the individual price
If someone wants a refund?
Ask if everything is okay
If it has been more than 6 months since their last colonic
Then we book them update appointment and tell them we’ll have a brief form for them to fill out
What is the main phrase of the golden script?
If you dont mind what is it you need help with?
Three golden script phrases?
Dr has a lot of experience with this so dont worry hes the right person to see
Dr has a great success rate with this he has a good reputation and many happy patients
Dr is very thorough and will not take any short cuts and will explain everything so you can understand it fully
How much is a podiatrist appointment?
First appointment is 110
Standard appointments are 89
How much is an extended physio and podiatrist appointment
120
How much is the first naturopathy consultation
150
All others are 105
How much is a standard natro appointment
105
What are the prices of massage
69 half an hour
89 40 mins
99 for an hour
What days do dr Kenneth work
Monday
Tuesday
Wednesday
And
Friday
What days do Dr Hamilton work
Monday
Wednesday
Thursday
Saturday
What days do Dr beau work
Tuesdays
Wednesday
Thursday
Friday
Saturday
What day does George work?
Monday
Tuesday
Wednesday
Friday
Saturday
Dr …. has a lot of experience with this condition
So dont worry hes the right person to see
Dr …. has a great success rate with this condition
He has a great reputation and many happy patients
Dr … is very thorough
He doesn’t take any short cuts and will explain everything in such a way you’ll be able to understand
What happens in an initial podiatry appointment?
- An in depth assessment of the presenting issue
- if needed imaging for sport injuries and traumas
- a degree of gait analysis & biomechanics to see how the foot is working
If someone asks about the price of orthotics?
3 types of orthotics, custom orthotics, off the shelf, and pre-moulded carbon plate orthotics
Assess your feet biomechically in standing and walking position
Using a flat floor plate with 4000 sensors that maps your foot and provides ella with an in depth report and colour coded mapping that is used to make your orthotics
Which means our orthotics are specifically prescribed to you and it is important to note that when assessing they are assessed in both standing and walking position.
Some places only do the one and can charge over $900 but as your feet change dramatically between both positions it’s important you find a place that does the two otherwise your orthotics wont align you correctly, our fee is $500 with no additional extras such as fitting appointments so we check afterwards to make sure they are perfect for you
