Scope And Influence Of Procurement And Supply Flashcards

1
Q

What is procurement?

A

Procurement involves something which may be tangible (goods) or intangible (services).

Procurement process is a strategic function of a business and involves a high level of skill. The procurement process begins by identified a need and is completed once the goods or services that meet that need are delivered.

Procurement takes place in almost all organisations; everything that needs sorting and buying for an organisation involves procurement. Therefore, the cost of an organisation can be linked to procurement.

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2
Q

Procurement Elements

A

Added value

Costs

Inventory

Logistics

Purchasing (ordering and expediting)

Quality

Supply (delivery)

Waste management

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3
Q

Categories of spend

A

Capital purchase and insurance
Marketing (promo materials/hotels at trade shows)
Raw materials (inventory and EOS)
Research and development (sourcing prototypes / new materials)
Salaries/pensions (if proc keep costs down org maybe able to offer better pricing)
Services
Sundry items
Training (negotiation when booking)
Utilities
Vehicle/transport (haulage rates/carriage negotiated)

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4
Q

Break down of organisational costs represented by procurement.

A

Fixed - Do not change with the output of the company. Organisation has to payment then they matter how they performing. i.e. Salaries/pensions, depreciation, build, rent, insurance.

Variable - Changes with the output of the organisation. Relates to the number of goods produced/sold and/or number services provided. i.e. raw materials, haulage costs, wages for hourly paid workers.

Direct - Directly associated with the job i.e. hourly wages, direct labour, raw materials, components.

Indirect - Not directly sociable the job (overheads)
i.e. logistics, rent, utilities

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5
Q

How procurement can influence costs of capital purchases and insurance?

A
Evaluate potential suppliers
Be involved in preparing specifications
Review quality and standards
Assess ethical requirements
Compare buy or lease options
Investigate transport
Review packaging options
Research total it cost
Calculate its currency differences
Benchmark process
Insure assets are fit for purpose
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6
Q

Lease or buy?

A
Buying advantages
Total cost low compare to rental
Total control of assets
Asset may have residual re-sale value
Capital allowances may be set against tax/government grants may be available

Buying disadvantages
High initial expenditure
User bears all cost/risk of maintenance/operations/disposal
Wasteful if only need it for a short time

Lease advantages
No initial investment to tie up capital
Protects against technical obsolescence
Costs are known and agreed in advance
Fewer complex tax and depreciation calculations 
Hedge against inflation

Lease disadvantages
Long-term commitment
User doesn’t have total control over assets
Total cost may be higher
Large organisations may get better Thomas by securing their own finance to purchase
Contract terms me a favour the lessor

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7
Q

Stocked procurements and non-stocked procurement

A
Stocked procurements:
Raw materials (primary sector) i.e. coal, fish, oil,

Components (secondary sector) i.e. nuts/bolts, castings, light bulbs

Finished goods i.e. shoes, jewellery, confectionary

Non-stocked procurements (Not stalled within an organisation i.e. one off or capital purchases):
Maybe intangible (advertising campaign, cleaning service, Internet contract, belonging to tertiary sector)

Procurement cycle followed for both stock and nonstock procurements.

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8
Q

Situations for stock

A
Independent demand
Staple predictable demand – low value/non-perishable
Long lead time
Critical operations
Legal requirement to hold stock
Where inventory appreciates in value over time
We are prices are expected to rise
Where demand is essential
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9
Q

Procurement cycle 13 steps

A
Understanding need
Market/commodity
Develop strategy
Pre-procure
The flip documentation
Supply selection
Issue I TT/RFQ
Bid tender
Contract award
Warehouse logistics
Contract performance
SRM and SCM
Asset management
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10
Q

Kraljic Matrix

A

Leverage Suppliers (High Cost/Low risk)
Vast competition
Low cost to move suppliers
Often utility services i.e. electricity

Routine Suppliers (Low cost/Low risk)
Low value items
Lots of work associate with the suppliers
Lots of variety available i.e. stationary suppliers

Strategic suppliers (High cost/High risk)
Critical supplier to an organisation
Responsible for core products

Bottleneck suppliers (low-cost/high risk)
Holds monopoly marketplace
Little or no other options
Low value items

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11
Q

What are the organisational budgets?

A
CAPEX - Capital purchases - 
Assets of the organisation
Help the business develop
Spend money to Make money
Continue market trends

Often land, property or machinery.

Features of Capital Purchases
An asset purchased to last long period of time
Often paid as a lump sum or through a bank loan
Accounted for and depreciating over a period of time
High value

OPEX- Operations expenditure
Procurement made by organisation to ensure efficient day-to-day running of business i.e. Rent, raw materials, salary, insurance, transport

Features of operational expenditure
I’m going expense to an organisation
Paid monthly/annual leave
Accounted for in the current month or year
Low to medium value
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12
Q

Services procurements - (Intangible i.e. cleaning contracts, insurance, utilities)

A

Follows procurement cycle; however, can be harder to manage and evaluate intangible items (SLA’s)

Service can be a one-off requirement (car Faletti) or can be something at last for years (electricity contract)

Because services are intangible harder to evaluate. No samples can be analysed to verify conformity. For this reason specifications for sourcing services need to be very detailed to explain exactly what is required.

Heterogeneity/variable - service is not always the same
Ownership – Uncertainties in contractual agreements

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13
Q

Five rights of procurement

QQTPP

A

Price – fair and reasonable (competitive)
Currency (if purchasing from overseas suppliers) inclusion of tax (net or gross price)
Inco terms (Eliminates Ambiguities or inconsistencies of country-specific sales and shipping contracts.)

– Easier for sellers and buyers to identify and manage costs and liabilities of transporting cargo in between source and delivery destinations.

Quantity – ensuring that the most cost-effective amount of product or service is procured to avoid unsatisfactory consequences i.e. Product shortages, excess stock-waste. Leverage economies of scale.

Quality – quality does not have to be high but fit for purpose, Five for money. About a product/service meeting then needs and expectations of the customer.
ISO9001
Product spec – ensure standard of quality is met
Conformance spec/performance spec

Time – orders and contract should state the time and date order is required to avoid:
Stockouts
Additional costs
Negative impact on supplier relationship

Place – ensuring that goods or services are delivered to the right place avoids:
Stockouts
Non-delivery of goods to customer
Additional cost

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14
Q

Performance Spec

A

Advantages
– Short document that is quick to prepare
– simple and cheap to prepare
– encourages supplier innovation
– allows supplier competition
– Risk of nonconformance to performance squarely with supplier.

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15
Q

Conformance specification

A
Disadvantages
– Usually long document and it takes time to prepare
– difficult to prepare
– does not allow supply to innovate
– limits supplier competition
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16
Q

What is added value?

A

Designed to set a business’s Products or services apart from those of its competitors, in order to attract consumers attention and encourage them to buy.

Additional features, brand, convenience, excellent service, market development, reduced input cost, reduced waste.

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17
Q

TCO

A
The total cost incurred by owning a product throughout its useful life:
TCA
Tooling
Insurance
Operation 
Maintenance
Training
Storage
Disposal (end of life).

Often used went for Procuring assets instead of regularly bought items.

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18
Q

TCA

A

Total cost of acquisition

The total cost incurred in acquiring a product from sourcing to receiving and installing.

(TCA is a part of TCO)

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19
Q

What needs to be covered to achieve value for money?

A

Purchase price (needs to be competitive)
Quality of product (Fit for purpose)
Cost of carriage and insurance
Lead time

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20
Q

Internal and external suppliers

A

Internal Supplier
Suppliers within an org. that are linked by either on the same site or for the same company as the buyer.

External Supplier
Organisations that are separate business entities from the buying organisation.

P&SC Department use contracts, service level agreements (SLA’s) and KPI’s (Qualitative or quantitative) to ensure quality, timescales and quantity considerations are met.

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21
Q

KPIs Qualitative and Quantitive examples

A

Qualitative KPIs
Reduce number of factory rejects
Achieve ISO accreditation
Reduce materials wastage during manufacture

Quantitive KPIs
Reduced percentage of late deliveries
Increase number of orders received with correct quantities
Increase percentage of deliveries to correct location

Advantages of KPIs
Improved supply motivation
Improve communication
Sharing of common goals

Limitations of KPIs
Reduction in quality by suppliers Russian to meet quantitive KPIs
Reduction of teamwork as suppliers focus on their own KPIs instead of common goals

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22
Q

Contracts

Legally binding agreement between two or more parties in which one pie agree an action in return for something. A contract is enforcible in law and exist in every commercial transaction.

A

For a contract to exist there needs to be:

Intention: all parties must have intention but their agreement can be in forced by civil law. Means that if something goes wrong, one party can take legal action against the other.

Consideration: this is the Barkham/exchange aspect of contract. It is a promise by one party for an action by the other party.

Agreement: in contract law the agreement is created for offer and acceptance.

Capacity: to be filed a contract must include the names and addresses of the two parties entering into the agreement, together with a date and signatures by individuals with capacity (a person who is legally able to enter into a contract because of the appropriate age and state of mind)

Other features of a contract should include:
Five rights of procurement (quality/delivery requirements/leadtime/quantities/price/payment terms/packaging/currency)

Term
Law
Notice
Dispute resolution

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23
Q

Sources of added value

A
Additional features (tangible/intangible):
i.e. reversing camera or offer of a years free motor insurance

Brand:
Awareness – strong brand instantly recognisable. Building awareness can cost money initially but long-term value it gives an organisation is considerable. People like to buy products/services for brands they are familiar with.

Engagement – organisations with a strong brand reaches out to its target audience.Effective advertising strategy for its added value because more people will be aware of the organisations products or services.

Communication – telling customers about the latest development of this promotes added value as it keeps them interested/encourage them to make a purchase.

Convenience:

Excellent service: i.e. attention to detail, considering things from a buyers viewpoint, going beyond what is required to assist customer.

Innovation:
Porters five forces model
Buyers (want more for less)
Suppliers (want to give less for more)
Substitutes 
New entrants 
Existing rivals

Market development (find a new markets/acquiring new consumers)

Reduced input costs - higher profits

Sustainability (insurance something is long-lasting are not going to cease or disappear - conflict affect ability to move goods - break down of supplier relationship – risk minimising and management - use risk matrix. Effect of risk (Minus/moderate/major) vs likelihood of risk occurring (Unlikely/likely/very likely)

Reputation i.e. ethical values

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24
Q

What are the areas to be considered when trying to achieve five for money?

A

Currency/exchange rates – agree fixed exchange rate to get best value for money

Environment factors – does supply have a sustainability policy/does product meet environment policies. That practices equal products been rejected by customer/lost orders

Freight cost – is cost of transport included in quotation/what incoterms are quoted/does transport price make total cost uncompetitive?

Maintenance costs dash what maintenance costs may be incurred on top of purchase price/is maintenance included?

Packaging – is packaging Best faith money. Returnable/recyclable/single use?

Payment terms - longer payment term to give organisation more time to keep money invested. Interest can be and on improving Cashlie. Some supplies of reduction cost for fast payment.

Place - products/services must be delivered to correct location to avoid additional costs.

Product/service price – lower price/better deal, but other factors have to be considered.

Quality – needs to be good/meat specification but does not need to be superior. Inferior quality could be returned rejected or “production stop.

Quantities - Need to meet demand/should not exceed it by much. Buyers need to establish faith money by ordering an amount that will not make inventory cost too high/be the most cost-effective to buy.

Supply reputation – adaptation could reflect negatively on an organisation. Supply with bad rep could fail to deliver/supply faulty goods.

Time – products or services must be delivered at the required time to avoid additional costs/production stop

Warranty – Warranties can be a value added to cost price. Assess the value for money the warranty would give against the price it will cost.

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25
Q

Supply chains are integral to a well functioning procurement operation

Supply chains must be managed in order to be effective; this takes skill and may involve several methods

Supply chain maybe simple or extremely complex extremely complex

A

Stakeholders Are very important to all organisations, regardless of the sector or type of business

Stakeholders maybe suppliers, customers, consumers (end users) or the local community

Stakeholders are integral to procurement

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26
Q

What are the 3 types of industrial Sectors?

A

Primary – acquisition/extraction of raw materials

Secondary – transform is raw materials into finished goods (assembly, construction, manufacturing)

Tertiary – provide a service and support to the other two sectors i.e. retail, education

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27
Q

What is the supply chain?

A

All those involved in organising and converting materials through input, conversion and output phases. (Bailey et al)

Christopher coined the term supply network.

Primary sector – extract natural resources from the Earth i.e. mine in the coal/metals – Drilling for oil – agriculture – forestry– fishing

Secondary sector – manufacturing and construction industries. Where materials are converted into finished products. Secondary sector not only changes products but also assembles them are even more materials required but primary sector can be assembled to build a house

Tertiary sector – consist of service industries. Businesses that support the production and distribution process i.e. insurance, education and healthcare

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28
Q

Stages and a supply chain

Upstream – getting the role materials needed for production

Downstream – processing all materials into the finished product

A

Upstream
–Produces extracts natural resources
-Suppliers obtain raw materials from producers

Both Upstream & Downstream
-Materials are sent to the manufacture
Manufacture processes materials

Downstream

  • Distributor collect materials from the manufacturer and delivers them to the customer
  • Customer
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29
Q

Supply chain management

Are you in supply chain come from effective management of?

A

Price (competitive)
Delivery (right time/place avoid additional cost)
Storage (make sure goods are stored properly/less waste)
Ethics
Environment
Sustainability
Communications (good relationship/responsive supplier)
Quality (for for purpose)

30
Q

Supply chain networks

A

An extension of a supply chain. Supply chain concert has evolved to include links between various organisations involved in the entire supply process rather than just one element.

Supply networks are designed around five areas:

External suppliers – who is going to provide materials to make the goods/services?

Manufacturers – who is going to produce the end product?

Distribution/wholesale centres – who is going to manage the storage and transportation of goods?

Logistics – he was going to ensure that everything is where it should be at the required time?

Consumer demand – do the intended individuals have a need or decide with the end product?

Supply chain networks include margin flows.

Physical flows – movement and storage materials and then products (tangible parts to supply chain network - goods flow one way)

Information flows – include organisational strategies and the way that they are communicated, the control processes within the network and a standard to which to change should work. (Information flows two ways)

31
Q

Supply chain management of the current or not the same thing although they are into related

Procurement as part of supply change management.

A

Procurement is about obtaining products and services in response to a need, while a supply chain Is the infrastructure involved in physically getting the products and services delivered.

Key difference is the process of supply chain management continues after the contract award.

SCM - aims to reduce costs, improve value and reduce risk. Also provides a competitive advantage over competition by adding value throughout the process.

32
Q

Logistics requires several areas to be managed in order to keep the entire process running effectively.

What are they?
(Doggy Fun Instantly Worn Out)

A

Demand planning – what is required and when?

Fleet management – fleet vehicles

Inventory management – there in stock availability

Warehousing and storage – efficient and correct storage

Order fulfilment

33
Q

Supplier tiering and OEM

A

Started in the automotive industry.
Currently used across many manufacturing operations.

OEM - Original equipment manufacturer. Accompanied his products are used in the manufacture of its own or another organisations products i.e. Sony, dell, Leonardo helicopters.

Every supplier tear is managed and has to conform to the same ethical and sustainable standards.

OEM – will conduct supply audits on the tires fighting their work from time to time but also rely on the tier 1 suppliers to ensure the low part of the chain is managed.

Responsibility of the OEM to ensure each tier of its supply chain conforms to the organisational standards as well as any external regulation/legislation.

34
Q

Logistics

A

The control of the flow of goods or services between two points, making sure people or things are where they need to be at the right time.

Logistics involved at every stage in the supply chain.

Internal logistics – production, manufacturing, warehousing

External logistics – distribution, transport, retail

35
Q

What is MRP?

A

Materials and production planning system used in manufacturing environment

Aims
– insure materials/parts available
– establish when to place orders and schedule deliveries
– keep inventory value low

Based on demand of the end product
Sales order generates demand
Build materials is launched and MRP system calculates the inventory (order amount gain stock)
Within this calculation MRP will work out the MOQ.
Req is then released onto procurement

Disadvantages

Rely on correct information from the outset (I.E.bill of materials, MOQ, lead time)

Product developments need to be updated

Potential for incorrect demands to be placed

36
Q

What is ERP?

A

Enterprise requirements planning

An extension of MRP which includes many more organisational functions such as accounting, HR, manufacturing et cetera

Can be used as a more cost-effective/efficient procurement process and reduce costs for the organisation.

37
Q

Define stakeholder

A

Any group or individual who can affect or is affected by the achievement of the organisation objectives. All parties who will be affected or will affect the organisation strategy.

38
Q

Internal and external stakeholders?

A
Internal Stakeholders
People/groups of people who are directly involved directly with the business.
-Colleagues with a need
Accounts department
Company owner
Manufacturing department
Stores department
Quality department
Sales department
Transport fleet
External stakeholders
People/groups of people who have an interest in organisation, and could either be impacted by it will have an impact on it.
– Producers
Shareholders
Supplies and external manufacturers
Thanks
Local community
Careers and haulage companies
Media
Governments and regulatory bodies
CIPS
39
Q

Mendelows Stakeholder matrix

A

High power/low interest – keep satisfied – investors/shareholders

High power/high interest – manage closely (all info they need, involved in decision-making et cetera) – senior managers or government.

Low power/low interest – minimum effort – more customers/suppliers

Low power/high interest – keep informed – stakeholders that do not have much power within the organisation but are potentially powerful outside of it. Local activists.

40
Q

CIPS procurement cycle

12 stages

A

Stage 1: understanding the need and develop a high-level specification.

Stage 2: market/commodity options

Stage 3: develop strategy/plan

Stage 4: Pre-procurement, market test and market engagement

Stage 5: Develop documentation for distribution to potential suppliers

Stage 6: Supplier selection to participate in ITT/RFQ negotiation

Stage 7: Issue ITT/RFQ

Stage 8: Bid/tender/quotation evaluation – consideration of TCO

Stage 9: Contract award and implementation

Stage 10: Warehouse, logistics and receipt – for products

Stage 11: Contract performance review

Stage 12: Supplier relationship management and supply contract management and development

41
Q

Stage 1 of procurement cycle:

Understanding the need and develop a high level specification.

A

Understanding need and developing a high-level specification

– having knowledge of what customer requires

– need can be tangible/intangible

  • description, quantity, delivery time and quality
  • performance vs conformance specification.
42
Q

Stage 2 of procurement cycle

Market/Commodity options

A

Market/commodity and options

– researching/review market for best means to meet need

– consider control of buying organisation and level of risk

For example can it be made in house? (High control and low risk) or sourced externally? (Less control and increased risk)

Would be in sourced externally open resource?

Should consider:
Economic situation (cheaper aboard?)
Currency fluctuations (exchange rates)
Supply and demand (price fluctuations)

43
Q

Stage 3 of the procurement cycle

Develop strategy/plan

A

– which Suppliers to approach? Local/global?
– Evaluate competition (porters five forces)
Does the supplier have a monopoly?
ITT or RFQ

44
Q

Stage 4 of procurement cycle

Pre-procurement, market test and market engagement

A

This means: engaging with market, suppliers and consider macro economic factors to determine how to develop specification, costs, terms and conditions, right time?

Seeking information from internal and External stakeholders on proposed need.

Market engagement – process to gain advantage, and understanding of market prices or trends.

Seeing where a product is in its life cycle - demonstrated by amount of sales.
4 stages:
Introduction, Growth, Maturity, Declines.

If reaching maturity - qty of proposed need may need to increase.

If product is in decline then demand is reducing and need may not need original qty stated.

45
Q

Stage 5 of procurement cycle

Develop documentation

A

Documentation to include:

Description and specification
Quantity
Delivery dates
Service level agreements
Terms and conditions
46
Q

Stage 6 of procurement cycle

Supplier selection to participate in ITT/RFQ negotiation

A

Supplier selection to participate in ITT/RFQ

Optional step relating to decision about which supplies to receive IT/RFQ.

Evaluating suppliers
Site visits

PQQ- company history, financial activity, insurance, membership to professional bodies, Quality accreditation’s, capabilities, health and safety, CSR policy, Code of ethics, Conflict of Interest.

Audits,

PPQs

RFI’s - Carter’s 10 C’s

47
Q

Stage 7 of procurement cycle

Issue ITT/RFQ

A

Issue to shortlisted suppliers, all docs to be sent at the same time, include deadline.

48
Q

Stage 8 of procurement cycle

Bid/tender/quotation evaluation

A

– tenders are usually evaluated against the criteria, structured and formal if tender
– involvement of cross functional teams
- quotation evaluation is usually more informal and quick decision-making
- consideration of the TCO

49
Q

Stage 9 of procurement cycle

Contract award and implementation

A

– advise winning supplier
– finalise T&C’s and signed contract
– feedback to unsuccessful suppliers

50
Q

Stage 10 of procurement cycle

Warehouse, logistics and receipt

A

– warehouse prep for receiving item, is there already a procedure in place for this item?
–Location to store it?
– Communicate logistics agreement to warehouse
– receipt in process – does it need conformance track/and packing
– does it have specific storage requirements

51
Q

Stage 11 of procurement cycle

Contract performance review

A

– periodically review supply to maintain required performance and standards
– KPIs and review meetings

52
Q

Stage 12 of procurement cycle

Supplier relationship management and supplier relationship management

A

SRM and SCM and development

Kraljic Matrix
Strategic supplier – close management
Bottleneck supplier – relatively close management (often monopolies)
Routine supplier – little management
Leverage supplier– High value items
53
Q

Stage 13 of procurement cycle

Asset management / lessons learnt

A

– review in contract in place, does it still needs? I.E new legislation/standards?

– Contracts nearing end should be refused and feedback sought from stakeholders

– Lewins change model
Unfreeze, change, freeze

54
Q

Carter’s 10 C’s

A
Competency
Capacity
Commitment
Control
Cash
Cost
Consistency
Culture
Clean
Communication
55
Q

Porters five forces

A
Buyers power
Suppliers power
Substitutes?
New entrants 
Existing rivals
56
Q

Pre-contract award stages

A
Understanding the need
Market commodity options
Develop strategy/plan
Pre-procurement market test
Develop documentation
Suppliers selection
Issue ITT/RFQ
Bid/tender/quotation evaluation

Consequences of incorrect pre-contract award
Not understanding the need - not fit for purpose
Not researching the market - porters 5 forces, product life cycle
Ordering the incorrect quantity / incorrect location
Suppliers not able to make Goods/meet needs
Poor reputation due to suppliers CSR
Conflicts of interest- legal action

57
Q

Post contract award stages

A

Asset management
SRM and SCM
Contract performance
Warehouse, logistics and receipt

Consequences of incorrect post contract award
Assets not managed correctly, maintained etc
If no SCM/SRM no understanding of how the contract / supplier is performing. No lessons learnt for next time.
Warehouse may not be able to store goods properly - damaged goods, loss of stock.

58
Q

Key stages of a sourcing process

A

Defining needs

Creation of contract terms
– Developing documentation
- PPQ or PQQs
- Offer and acceptance

Make an offer – response to an RFQ or ITT

Acceptance of offer
– Unconditional offer
– counter offer

Suppliers offer
Offer details
– Price
– delivery
– packaging
– frequency
– leadtime
– quality
– MOQ
– payment terms

Express and implied terms

  • Express– anything said or written, and agreed between two parties; specifically written in contract.
  • Implied – assumed to exist and linked to communal. Such terms do not have to be mentioned in contract. By law these are present even if not shown.

Service level agreements

KPIs
-SMART objectives
Specific
Measurable
Achievable
Relevant
Time bound

Supplier selection

59
Q

Electronic systems can be used at different stages of the sourcing process

A

Many procurement cycle stages take place electronically

Theory remains the same even when the delivery method has changed.

e-procurement consists of
e-sourcing: (Knowledge, specification, RFQ/tender, negotiation/evaluation, contract)
e-purchasing: (Select/requisition, authorise, order, receive, payment)

60
Q

Relationship between achieve in compliance with processes and the achievement of outcomes

A

Compliance is about adhering to regulations, following legislation and conforming to rules

Processes form an important part of that Kim function to ensure compliance is carried out and the outcome is monitored.

61
Q

Stages of CIPS Procurement cycle commonly carried out electronically

A

e-requisitioning : raising/receipt of reqs
e-catalogues : Researching product ranges
e-ordering and e-sourcing
e-payment

62
Q

e-requisitioning

A

Simplify process
Provide info about both the requisition and requirement
Database contains record of all materials and parts, code numbers, descriptions, usage records and current stock balance – as well as prices of recent requisitions and supplier details. Stock levels are automatically updated.

EPOS systems invoke using barcodes + RFDI to record sales at point of sale terminals. Can be linked to inventory management systems, to trigger automatic stock requisition and replenishment.

63
Q

Advantages and disadvantages of E – requisitioning

A
Advantages
Quicker than manual process
Traceability
Consistent style
More control
Reduced risk
Saves costing long-term
Disadvantages 
large investment to install E system
Less personal
Individuals may resist change
Reliant on technology
Individuals need training (downtime from role)
Affected by power failure
64
Q

E-catalogues

A

Often found on websites.

Often contain more information on paper ones and are interactive so users can click through pages to see detailed diagrams and few dimensions.

Some e-catalogues include videos of products in use.

65
Q

Advantages and disadvantages of E – catalogues

A
Advantages
Information is always available
Information is always up-to-date
In-depth details are readily available
E–catalogues can be viewed at all times
Environmentally friendly

Disadvantages
If technology fails access is denied
Lack of relationship building
May be difficult for buy to navigate

66
Q

E – ordering

A

Using an electronic system to place orders in response to the E – requisitions.

Manual input – by inputs order requirement in response to information received through and E – requisition.

Automated systems – commonly used in organisations that use MRP. Document professional receives a report that they can upload it automatically into an E – order that can be sent.

67
Q

Advantages and disadvantages of E – ordering

A
Advantages
Saves time
Relies on correct information being input
Traceability
Control
Reduced risk

Disadvantages
Personal
If technology fails, the process stops
Requires expensive investment

68
Q

E-sourcing

A

Includes the following:

Developing the e-specification
Sending E – RFQ/E – ITT
E-negotiation (face 2 face quicker/strategic relationship)
Preparing and sending an E – contract
Supply evaluation (sending out electronic questionnaires and compiling results on the document which provides feedback to show the most suitable suppliers.

Supply evaluation criteria could include:
Price, quality and delivery
Financial stability
Long-term relationship potential
Total quality performance and philosophy
E – commerce capability
69
Q

Reverse and E – auctions

A

E – auctions are an auction between a buyer and the seller on an electronic platform.

Reverse auctions – supplies reduce on a bit until nobody will go lower and appoint the contract is made. Role of buyer and supplier is swapped in the reverse auction. The seller is bidding to sell their services rather than by a bid and buy their requirement.

E – auctions do not involve a personal business transaction. Will not enhance long-term strategic relation.

Ideal when:
Specification is a simple
Launch and competitive supplier base you like relatively long lead times
Stable prices on market forces
Short-term contracts
They cost from changing suppliers
Regular and simple delivery schedule
High purchase value
70
Q

Advantages and disadvantages of reverse and E – auctions

A

Advantages
Quick and easy to compare bits
Software and I was open communication between buyer and seller
No geographical constraints
The organisational site constraints
Lower overheads for suppliers no need to visit buyers with offers

Disadvantages
Supplies can make low profit than through other negotiation methods
Without samples being seen suppliers could be bidding to supply something that is not suitable.

71
Q

E payment

A

E – payment can take place through the following means:

Bank transfer
Debit or credit cards
Approved E – payment portals (PayPal)

Advantages
Quick process
Traceable
Low risk of money go missing
High level of control 

Disadvantages
possibility of hackers
If technology fails, system stops
No personal relationships

Crypto currencies (Bitcoin block chain technology (digital ledger of all transactions)

72
Q

Impact of electronic purchase to pay systems on sourcing process

A

Reduced waist (Lean – seven areas of waste)

Automated processes
Reduce costs
Faster payments
Continuous improvement – EDI (PO’s, delivery notes and invoices)
Enhance relationships (Easier way of working. I.e. Received an email rather than having to wait for a paper document - more inclined to work with supplier)

Continuous improvement:
Identify
Plan
Execute
Review

As new technologies introduced into businesses CI is important and demonstrates an organisation is embracing change and move with the times as well as seeking to add value.