SCM Midterm T/F Questions

Question 1

T or F: An upstream first tier company is closer (from a transaction, not distance, perspective) to the focal company than a downstream first tier company

Answer 1

false

Question 2

T or F: a value chain contains more than one supply chain

Answer 2

False

Question 3

T or F: the bullwhip effect can be mitigated if all members of the supply chain share information, develop joint forecasts and collectively plan promotions

Answer 3

true

Question 4

T or F: backward process integration may be coordinated through the focal firm’s purchasing function.

Answer 4

True

Question 5

T or F: collaboration is often limited in supply chain because each firm’s manager makes decisions that maximize the profitability and success of their own department

Answer 5

true

Question 6

T or F: resource-based theory emphasizes the management of internal assets to establish a competitive advantage that is difficult to duplicate

Answer 6

True

Question 7

T or F: the environment is the collection of external influences that affect a firm’s ability to formulate strategy

Answer 7

False

Question 8

T or F: a valid supply chain business model must answer the two questions: “what is our business?” and “how can we do it better than anyone else?”

Answer 8

False

Question 9

T or F: a supply chain enabled perspective of resources would consider the suppliers’ and customers’ capabilities fro the betterment of the chain.

Answer 9

True

Question 10

T or F: when designing the global supply chain, answering the question “how do we fit?” is tantamount to mapping the supply chain as it will be in the future.

Answer 10

False

Question 11

T or F: performance quality is driven by the bells and whistles (extras) that distinguish a product from a competitor’s offerings

Answer 11

False

Question 12

T or F: early supplier involvement is a key factor in the creation of new markets and industry standards

Answer 12

True

Question 13

T or F: operations managers consider quality, cost and flexibility strategies to be players in a zero-sum game.

Answer 13

true

Question 14

T or F: overall customer satisfaction levels have risen exponentially during the last decade thanks to an explosion to in goods and services delivered via the internet

Answer 14

False

Question 15

T or F: a customer’s satisfaction is determined by combination of their expectations for the product and their actual experience with it.

Answer 15

True

Question 16

T or F: A customer-centric strategy recognizes that all customers are equal and deserve the same high level of service

Answer 16

False

Question 17

T or F: the “20% group” of customers in a pareto analysis has lower relationship intensity than the “80% group” because they are outnumbered four to one.

Answer 17

False

Question 18

T or F: True core competencies are almost always cross-functional

Answer 18

True

Question 19

T or F: CRM software allow a business to identify customer needs and match promises and capabilities needs and match promises and capabilities to those needs.

Answer 19

True

Question 20

T or F: Customer relationship management systems are used to parse customers into classes and raise the level of service, hence satisfaction for all of the classes.

Answer 20

False

Question 21

T or F: a functional orientation and process orientation are typically in conflict with each other

Answer 21

True

Question 22

T or F: every process consists of a set of identifiable flows and value-added activities

Answer 22

True

Question 23

T or F: system analysis begins with defining the system boundaries

Answer 23

False

Question 24

T or F: system constraints are internal to an organization and limit the available decision making options

Answer 24

False

Question 25

T or F: a value proposition is something the company is so good at that it provides the company a competitive advantage

Answer 25

False

Question 26

T or F: the two strategies that are most often employed are cost leadership (selling of lowest cost) and innovation (developing unique products)

Answer 26

False

Question 27

T or F: the location and number of distribution centers, production facilities and retail outlets fall under the umbrella of infrastructure.

Answer 27

True

Question 28

T or F: the production function’s goals in a cost leadership strategy include identifying suppliers that can assure rapid, consistent delivery and flexibility

Answer 28

False

Question 29

T or F: an organization can unify functional areas by sharing information and creating appropriate performance measurement systems

Answer 29

True

Question 30

T or F: Most reengineering efforts are successful

Answer 30

False