SCM Midterm T/F Questions Flashcards
T or F: An upstream first tier company is closer (from a transaction, not distance, perspective) to the focal company than a downstream first tier company
false
T or F: a value chain contains more than one supply chain
False
T or F: the bullwhip effect can be mitigated if all members of the supply chain share information, develop joint forecasts and collectively plan promotions
true
T or F: backward process integration may be coordinated through the focal firm’s purchasing function.
True
T or F: collaboration is often limited in supply chain because each firm’s manager makes decisions that maximize the profitability and success of their own department
true
T or F: resource-based theory emphasizes the management of internal assets to establish a competitive advantage that is difficult to duplicate
True
T or F: the environment is the collection of external influences that affect a firm’s ability to formulate strategy
False
T or F: a valid supply chain business model must answer the two questions: “what is our business?” and “how can we do it better than anyone else?”
False
T or F: a supply chain enabled perspective of resources would consider the suppliers’ and customers’ capabilities fro the betterment of the chain.
True
T or F: when designing the global supply chain, answering the question “how do we fit?” is tantamount to mapping the supply chain as it will be in the future.
False
T or F: performance quality is driven by the bells and whistles (extras) that distinguish a product from a competitor’s offerings
False
T or F: early supplier involvement is a key factor in the creation of new markets and industry standards
True
T or F: operations managers consider quality, cost and flexibility strategies to be players in a zero-sum game.
true
T or F: overall customer satisfaction levels have risen exponentially during the last decade thanks to an explosion to in goods and services delivered via the internet
False
T or F: a customer’s satisfaction is determined by combination of their expectations for the product and their actual experience with it.
True
T or F: A customer-centric strategy recognizes that all customers are equal and deserve the same high level of service
False
T or F: the “20% group” of customers in a pareto analysis has lower relationship intensity than the “80% group” because they are outnumbered four to one.
False
T or F: True core competencies are almost always cross-functional
True
T or F: CRM software allow a business to identify customer needs and match promises and capabilities needs and match promises and capabilities to those needs.
True
T or F: Customer relationship management systems are used to parse customers into classes and raise the level of service, hence satisfaction for all of the classes.
False
T or F: a functional orientation and process orientation are typically in conflict with each other
True
T or F: every process consists of a set of identifiable flows and value-added activities
True
T or F: system analysis begins with defining the system boundaries
False
T or F: system constraints are internal to an organization and limit the available decision making options
False
T or F: a value proposition is something the company is so good at that it provides the company a competitive advantage
False
T or F: the two strategies that are most often employed are cost leadership (selling of lowest cost) and innovation (developing unique products)
False
T or F: the location and number of distribution centers, production facilities and retail outlets fall under the umbrella of infrastructure.
True
T or F: the production function’s goals in a cost leadership strategy include identifying suppliers that can assure rapid, consistent delivery and flexibility
False
T or F: an organization can unify functional areas by sharing information and creating appropriate performance measurement systems
True
T or F: Most reengineering efforts are successful
False
