scheduling management

Question 1

A system of scheduling in which two or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.

Answer 1

double-booking system (dŭb’ĕl buk’ing sis’tĕm)

Question 2

The scheduling of similar appointments together at a certain time of the day or week.

Answer 2

cluster scheduling

Question 3

Booking an appointment several weeks or even months in advance.

Answer 3

advance scheduling

Question 4

A detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers.

Answer 4

itinerary

Question 5

A substitute physician hired to see patients while the regular physician is away from the office.

Answer 5

locum tenens

Question 6

The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients. Also, the material between the cells of connective tissue.

Answer 6

matrix

Question 7

A report of what happened and what was discussed and decided at a meeting.

Answer 7

minutes

Question 8

A scheduling system similar to the wave system, with patients arriving at planned intervals during the hour, allowing time to catch up before the next hour begins.

Answer 8

modified-wave scheduling

Question 9

A patient who does not call to cancel and does not come to an appointment.

Answer 9

no-show

Question 10

A system of scheduling in which patients arrive at the doctor’s office at their convenience and are seen on a first-come, first-served basis.

Answer 10

open-hours scheduling

Question 11

Scheduling appointments for more patients than can reasonably be seen in the time allowed.

Answer 11

overbooking

Question 12

A system of scheduling where patients arrive at regular, specified intervals, ensuring the practice a steady stream of patients throughout the day.

Answer 12

time-specified scheduling

Question 13

Leaving large, unused gaps in the doctor’s schedule; this approach does not make the best use of the doctor’s time.

Answer 13

underbooking

Question 14

A patient who arrives without an appointment.

Answer 14

walk-in

Question 15

A system of scheduling in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients appointments with the doctor at the beginning of each hour.

Answer 15

wave scheduling

Question 16

Per your office policy you should obtain what patient information in order to efficiently book an appointment?

Answer 16

Patients Full-name
Daytime Phone Number
Purpose for visit without disclosing diagnosis or violating HIPAA

Question 17

How long should an old appointment book be kept?

Answer 17

3 years

Question 18

Combine 2 or more scheduling methods

Answer 18

Combination Scheduling

Question 19

Which of the following can cause appointment scheduling to get off track?

Answer 19

1. Appointments running longer than expected
2. Emergency appointments
3. Patients arriving late
4. No-shows

Question 20

Being able to access an appointment schedule from multiple areas in the office is an advantage of ______ scheduling.

Answer 20

computerized

Question 21

Because medical appointment books are legal documents, the schedule should be written in____

Answer 21

ink

Question 22

In order to schedule appointments efficiently, you must have a guideline of how much ______ visits are expected to take.

Answer 22

time

Question 23

Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected?

Answer 23

Wave

Question 24

Management consultants suggest that a schedule be written in blue ink because it is a ______ document. More than one answer may be selected.

Answer 24

legal
permanent

Question 25

Purposely scheduling 2 or more patients in the same time slot is known as:

Answer 25

double-booking.

Question 26

In a double-booking system, ______ or more patients are purposely scheduled for the same appointment slot.

Answer 26

2

Question 27

A new patient has never been seen in the practice or has not been seen by the practice in ______ or more years

Answer 27

3

Question 28

An established patient has been seen by the practice within the past ______ years.

Answer 28

3

Question 29

When is the best time for fasting patients to be scheduled?

Answer 29

As early in the day as possible

Question 30

A(n) ______ is someone who has never been to a certain facility before or has not seen the physician for more than 3 years.

Answer 30

new patient

Question 31

A patient who has been seen by the practice within the past 3 years is called a(n):

Answer 31

established patient

Question 32

The ______ is often responsible for knowing the preferred physicians and facilities of the physician and specific insurance carriers.

Answer 32

medical assistant