scheduling management Flashcards
A system of scheduling in which two or more patients are booked for the same appointment slot, with the assumption that both patients will be seen by the doctor within the scheduled period.
double-booking system (dŭb’ĕl buk’ing sis’tĕm)
The scheduling of similar appointments together at a certain time of the day or week.
cluster scheduling
Booking an appointment several weeks or even months in advance.
advance scheduling
A detailed travel plan listing dates and times for specific transportation arrangements and events, the location of meetings and lodgings, and phone numbers.
itinerary
A substitute physician hired to see patients while the regular physician is away from the office.
locum tenens
The basic format of an appointment book, established by blocking off times on the schedule during which the doctor is able to see patients. Also, the material between the cells of connective tissue.
matrix
A report of what happened and what was discussed and decided at a meeting.
minutes
A scheduling system similar to the wave system, with patients arriving at planned intervals during the hour, allowing time to catch up before the next hour begins.
modified-wave scheduling
A patient who does not call to cancel and does not come to an appointment.
no-show
A system of scheduling in which patients arrive at the doctor’s office at their convenience and are seen on a first-come, first-served basis.
open-hours scheduling
Scheduling appointments for more patients than can reasonably be seen in the time allowed.
overbooking
A system of scheduling where patients arrive at regular, specified intervals, ensuring the practice a steady stream of patients throughout the day.
time-specified scheduling
Leaving large, unused gaps in the doctor’s schedule; this approach does not make the best use of the doctor’s time.
underbooking
A patient who arrives without an appointment.
walk-in
A system of scheduling in which the number of patients seen each hour is determined by dividing the hour by the length of the average visit and then giving that number of patients appointments with the doctor at the beginning of each hour.
wave scheduling
Per your office policy you should obtain what patient information in order to efficiently book an appointment?
Patients Full-name
Daytime Phone Number
Purpose for visit without disclosing diagnosis or violating HIPAA
How long should an old appointment book be kept?
3 years
Combine 2 or more scheduling methods
Combination Scheduling
Which of the following can cause appointment scheduling to get off track?
- Appointments running longer than expected
- Emergency appointments
- Patients arriving late
- No-shows
Being able to access an appointment schedule from multiple areas in the office is an advantage of ______ scheduling.
computerized
Because medical appointment books are legal documents, the schedule should be written in____
ink
In order to schedule appointments efficiently, you must have a guideline of how much ______ visits are expected to take.
time
Which method of scheduling is based on the fact that some patients will arrive late and others will require more or less time than expected?
Wave
Management consultants suggest that a schedule be written in blue ink because it is a ______ document. More than one answer may be selected.
legal
permanent
Purposely scheduling 2 or more patients in the same time slot is known as:
double-booking.
In a double-booking system, ______ or more patients are purposely scheduled for the same appointment slot.
2
A new patient has never been seen in the practice or has not been seen by the practice in ______ or more years
3
An established patient has been seen by the practice within the past ______ years.
3
When is the best time for fasting patients to be scheduled?
As early in the day as possible
A(n) ______ is someone who has never been to a certain facility before or has not seen the physician for more than 3 years.
new patient
A patient who has been seen by the practice within the past 3 years is called a(n):
established patient
The ______ is often responsible for knowing the preferred physicians and facilities of the physician and specific insurance carriers.
medical assistant
