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1
Q

T/F All orders placed in CRM go to SAP Dashboard

A

F- Not if order has a hard error when created

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2
Q

Who creates Sold-To accounts

A

CFS (Treasury)

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3
Q

T/F You must check the “Exclude Completed Notification box in SAP to see orders that have already shipped

A

True

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4
Q

Define a 3rd Party Order

A

Manufactured and shipped by an outside vendor or business on OC’s behalf

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5
Q

T/F When a resolution has been reached on a rush order, a confirmation will auto generate?

A

F- It has to be manually pushed to status 0090 by the CSS in the Resolution Dashboard

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6
Q

What assignment block could the 3rd party PO be located in?

A

Shipping Transactions

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7
Q

When the CCD does not equal the CRD what status is set in the dashboard to alert CSS to call customer?

A

0070- Confirm to Customer

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8
Q

The transport zone is the …

A

First three digits of the zip code

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9
Q

What does CRM stand for?

A

Customer Relationship Management

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10
Q

What type of message will not let an order replicate to ECC?

A

Hard Error

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11
Q

SAR= ?

A

Special Approval Request

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12
Q

What extra step must be executed when applying Price Review- Manual Bill Block?

A

Internal Adjustment notes

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13
Q

ATP = ?

A

Available to Promise

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14
Q

What are the plant numbers of third party plants?

A

9800 US

9804 CA

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15
Q

What is the main delivery block reason code used to place an order on hold?

A

CSS Decision

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16
Q

What is OCRD?

What assignment block is this located in?

A

Original Customer Request date

Dates

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17
Q

What two things should be considered if you receive a warning about load sizing?

A
  1. Confirm load %

2. Vehicle type

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18
Q

In a Sales Order, what assignment block are the incoterms and shipping conditions located?

A

Shipping

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19
Q

What order status indicates the point of no return?

A

Order Shipped

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20
Q

What is the difference between an Error & Warning?

A

Order w/ warnings will replicate to SAP

Order w/ Errors will not replicate to SAP

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21
Q

What must you do to change all orders?

A

Add internal CSS notes

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22
Q

What is the reason for rejection field used for?

A

Delete line item

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23
Q

Which menu button do you click on to search/confirm customer?

A

Account Identification

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24
Q

If short codes were used when entering material on an order, where can they be found?

A

Partner Product ID

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25
Q

When adding freight charges to an order, what type of notes text type do you use?

A

CSS Internal Notes- “talked to….and they approved $… charge amount”

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26
Q

Create it, then…

A

Link it

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27
Q

What billing block do CSB CSS’s use

A

Price Review Manual

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28
Q

What status in dashboard will set the CCD

A

0090 Confirmed to Customer

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29
Q

Define a Rush Order

A

Order shipping same day or next

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30
Q

Internal CSS text is required on all orders What is the standard format?

A

Date- Method of order & submitted by- User ID -Time

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31
Q

T/F A * can be used as a wild card

A

True

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32
Q

What button on the navigation bar do you select to create a new ship -to account?

A

Account Info- Create Corporate Account

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33
Q

When material availablity is yellow on a rush order in CRM, what are the customer’s options

A
  1. Remove Item

2. Extend CCD

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34
Q

Clicking the pencil icon within an assignment block allows you to

A

Personalize that specific assignment block only

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35
Q

MTO=?

A

Made to Order

36
Q

T/F Information in CRM cannot be exported to Excel

37
Q

Who creates a Ship-To account

38
Q

All parties are linked to…

A

The Sold-To Account

39
Q

CRD = ?

A

Customer Request Date

40
Q

What are the conditional text tables used for?

A

So that specific notes appear on every order

41
Q

PGI = ?

A

Post Goods Issued

42
Q

T/F A Ship to account can purchase through multiple Sold-To accounts

43
Q

What information makes up the search term (or 5 x 5) name for an account

A

First 5 characters of customer name +

First 5 characters of the city

44
Q

T/F No abbreviations are permitted when creating a Ship-To account

45
Q

T/F CSS can never talk credit with a customer

46
Q

T/F Saved searches can be accessed by all users

47
Q

T/F “Express Order” is defined as shipping Same Day or Next Day

A

False- First day outside of Rush

or Before Lead Time

48
Q

MOT= ?

A

Means of Transport

49
Q

What button on the navigation bar should you click to create a new order

A

Sales Order

50
Q

What do you do when search indicates more than 100 results found?

A

Edit max results to 9999+

51
Q

When changing material what can you NEVER do?

A

Type over the product ID

If product ID is established on the order, you cannot type over it. Create a new line item and trash can previous one.

52
Q

Creating a relationship is a _____ step process

A

2 Step Process

53
Q

T/F Goods receiving hours must be entered in military time

54
Q

CCD = ?

A

Customer Confirmed Date

55
Q

Sold-To Accounts start with a #….

56
Q

In order, what are the 4 steps to place an order on hold? (Delivery block process)

A
  1. Block all items (CSS Decision)
  2. Check Output Block
  3. Push out CRD to block date
  4. Add CSS notes with OCRD
57
Q

What are the three changes that may result in SGL exception fee?

A
  1. Change CRD
  2. Change Line Item
  3. Cancelling order
58
Q

What four things must be the same on customer consolidated (Q) orders?

A
  1. Shipping Plant
  2. Shipping Date
  3. Shipping Conditions (Q)
  4. Vehicle (MOT)
59
Q

In what Assignment Block do you find the Shipment Number?

A

Freight Orders

60
Q

What field within the sales order provides the confirmed pick up or delivery date?

A

Header CCD

Lead Time Assignment Block

61
Q

What is the full naming convention for a job site ship to?

A

J/Job Name/Sold-To/%Contractor Name

62
Q

Where do you access Event Manager in CRM for EDTA

A

Click on Shipment # in Freight Orders Assignment Block

63
Q

When changing a ship to on an order, what must stay the same?

A

Organization Data
(Sales Org., Distribution Channel, Division)
Other Parties Involved
(Sold-To, Payer, Bill-To

64
Q

Indicators you are viewing a 3rd party order

A 
Notes (3rd party vendor
Plant (3rd party)
Order Statuses (PO... etc.)
65
Q

What are four exceptions to vary an item

A
  1. International
  2. Business decision
  3. MTO
  4. Job Site
66
Q 
What are these divisions:  
10\_\_\_\_\_\_
17\_\_\_\_\_\_
70\_\_\_\_\_\_
20\_\_\_\_\_\_
41\_\_\_\_\_\_
30\_\_\_\_\_\_
15\_\_\_\_\_\_
A 
10- GRS Composites
17- Fabrics
70-Foam
20- Insulation
41- Non Wovens
30- Roofing
15- Rebar
67
Q

What are the 3 steps of customer consolidated (Q) orders?

A
  1. Create order 1
  2. Create order 2, reference order 1 in customer consolidation instruction notes
  3. Edit order 1, reference order 2 in customer consolidation instruction notes
    * Also best practice to email TSS
68
Q

What are the four reasons to use SAM order account?

A
  1. ASM
  2. Habitat for Humanity Build
  3. Architect
  4. Potential Customer
69
Q

What are the four statuses of 3rd party orders?

A
  1. PO acknowledged
  2. PO confirmed
  3. Shipped
  4. Invoiced
70
Q

What assignment block is similar to the relationships assignment block in the customer master?

A

Parties Involved

71
Q

What are the incoterms for a customer pickup

A

EXW Origin

  • X CPU Customer Owned
  • Y CPU Common Carrier
72
Q

What are these sales orgs?
1210
1320
4030

A

1210- US
1320 CA
4030 MX

73
Q

You will get a pop-up message when creating a new Ship-To that matches another Ship- To by what percentage?

A

80% or higher

74
Q

What are the CSB codes for these outputs in the W12 Output Determination Table?
ZAC2=
BACO=

A 
ZAC2= Order Receipt w/o price (order acknowledgement)
BACO= Order confirmation with price
75
Q

How would you make an item on an order free of charge?

A 
Go to items assignment block
Add free of charge % (ZFCA=100%)
Zero out Freight & Fuel Charges
Bill Block
Add Internal Adjustment Notes
Back & Save
76
Q

What is the “work around process” when applying a delivery block?

A
  1. Block all items for delivery
  2. Push out customer request date to block date
    (ex 12/29/2023)
  3. Check output blackbox
  4. Note ORCD in CSS notes
  5. CRD change reason code =Delivery Block
77
Q

How do you make changes to an order in a shipment loading status (in picking)

A
  1. Contact TSS & Plant
  2. Delete Docs
  3. Make Changes
  4. Contact TSS so they can recreate docs
78
Q

What are the three things that happens with the END button?

A
  1. Save
  2. Go Home
  3. Clears information station
79
Q

What two things must you do when an SGL exception is initiated by OC?

A
  1. Apply override code

2. Reject service item fee

80
Q

What button on the navigation bar do you use to access customer master profile?

A

Account info

81
Q

What is the resolution dashboard?

A

SAP reporting tool to help identify issues and constraints in supply chain

82
Q

When linking a Ship-To partner to a Sold-To what relationship do you select?

A

“Has the Ship-To Recipient”

83
Q

What are the two steps for changing a delivery plant on an existing order?

A
  1. Confirm plant makes material requested

2. Change plant # under parties involved

84
Q

What does a material planner do to resolve ATP issues?

A
  1. Make it
  2. Steal it
  3. STO it
85
Q

List all 7 standard order status that maybe seen in CRM

A
  1. Order Submitted
  2. Order Confirmed
  3. Shipment Scheduled
  4. Shipment Loading
  5. Order Delivered
  6. Order Invoiced
  7. Order Cancelled
86
Q 
What are the following Dashboard statuses?
0080
0070
0090
0072
0065
0071
A 
0080  Confirmed Automatically
0070  Confirm to Customer
0090  Confirmed to Customer
0072  Rush version of 0070 
(tender has been accepted by carrier) 
0065  CSS Action Required
0071  CSS Action Complete

SAP Test (1 decks)

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