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Service Now Fundamentals- San Diego > San Diego Fundamentals > Flashcards

San Diego Fundamentals Flashcards

1
Q

Everything in ServiceNow is built on a relational database. The ServiceNow Infrastructure includes.

A

tables | records | fields

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2
Q

Scripts in ServiceNow execute on the…

A

the client or the server.

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3
Q

Roles should be assigned to…

A

Groups.

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4
Q

The Now Platform UI

A

Provide a common user experience across all browsers and web-based devices.

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5
Q

The Now Platform interfaces include which of the following?

A

All of the above

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6
Q

Contextual searching of the Knowledge Base…

A

displays potentially relevant articles to the user before submitting the record.

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7
Q

The three key attributes of a field are…

A

label | name | value

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8
Q

The following is a component of the Now Platform UI

A

Content Frame

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9
Q

The articles in a Knowledge Base are grouped by…

A

category.

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10
Q

Assignment rules are used to…

A

set the assignment group and assigned to fields.

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11
Q

What is a ServiceNow Instance?

A

A single-tenant instance of the ServiceNow platform.

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12
Q

To make immediately updates and/or changes to a forms use……

A

UI Policies

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13
Q

Data Policies are used to…

A

Standardize data across ServiceNow applications

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14
Q

Connect Chat is…

A

a real-time messaging tool.

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15
Q

Groups are…

A

a collection of users that share a common purpose.

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16
Q

A reference field stores a reference to a record…

A

in another table.

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17
Q

Knowledge Base workflows are used to…

A

publish and retire knowledge articles.

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18
Q

User Presence facilitates collaboration…

A

within a record.

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19
Q

With a UI Action you can….

A

All of the above

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20
Q

Roles are…

A

a collection of permissions used to grant access to applications and other parts of the platform.

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21
Q

Tables can be related to each other in this way.

A

Many-to-Many

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22
Q

Work Notes are not…

A

customer visible.

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23
Q

Who can read and contribute articles is controlled by…

A

User Criteria.

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24
Q

The following is a component of the Now Platform UI

A

Application Navigator

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25
Q

This Role is required by all system administrators.

A

admin

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26
Q

The conversational bot that helps users obtain information is called the…

A

Virtual Agent.

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27
Q

To view the ServiceNow instance from another user’s perspective.

A

Impersonate

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28
Q

Users can transform lists into an interactive graphical experience using…

A

Visual Task Boards (VTBs).

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29
Q

Make realtime changes to the appearance of a form by using….

A

Client Scripts

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30
Q

Tables can extend other tables, creating…

A

parent and child tables

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31
Q

The ServiceNow Platform User Interface contains the following.

A

Banner Frame | Content Frame | Application Navigator

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32
Q

This Role is required to create new knowledge bases and manage all knowledge bases.

A

knowledge_admin

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33
Q

The types of Client Scripts include…..

A

onCellEdit() | onChange() | onLoad() | onSubmit()

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34
Q

Email notifications can be triggered by…

A

Events.

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35
Q

A Base table is a table that…

A

is not extended from another table.

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36
Q

List of records are displayed in the…

A

Content Frame

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37
Q

Global Search is used to…

A

search for information across applications and records

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38
Q

A Core table is a table that…

A

exists in the base system of ServiceNow.

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39
Q

Search the whole instance of ServiceNow for records that match keywords using…

A

Global Search.

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40
Q

Notifications contain…

A

when to send the Notification and who will receive it.

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41
Q

Business Rules execute on the…..

A

Server

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42
Q

Service Catalog Categories are used to…

A

organize Service Catalog Items.

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43
Q

The Application Navigator is…

A

a list of available Applications and Modules.

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44
Q

A user-friendly alternative to a form, that is used to create a record is called…

A

a Record Producer.

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45
Q

Dot-Walking gathers information from a series of tables through…

A

reference fields.

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46
Q

The tool that is used to modify a form layout is…

A

Form Design

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47
Q

Search for a specific Module by using the…

A

Application Navigator filter

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48
Q

Business Rules can be set to run……

A

Before | After | Async | Display

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49
Q

The ability to order multiple Catalog Items in one request is facilitated by the…

A

Order Guide.

50
Q

ServiceNow base instance reports types include.

A

Donut

51
Q

Code can be inserted in ServiceNow to change…

A

behavior in over 30 places.

52
Q

Access all Applications and Modules using the…

A

Application Navigator

53
Q

Access to the ServiceNow UI (user Interface) is govered by…

A

Roles.

54
Q

The Application Navigator is Filterable

A

TRUE

55
Q

Reports and Metrics differ in this way.

A

Metrics measure data over time.

56
Q

Gathering specific information related to a customer’s needs in a Catalog Items is accomplished using…

A

Variables.

57
Q

An Access Control is a security rule used to control access to…

A

Data.

58
Q

ServiceNow Product Documentation is found on…

A

docs.servicenow.com

59
Q

The common programming language used in ServiceNow is…..

A

JavaScript

60
Q

Add favorites for frequently accessed items in the application navigator…

A

by clicking the star icon by a module in the Application Navigator.

61
Q

A plugin provides……

A

additional optional functionality

62
Q

You can view your navigation history in the application navigator using…

A

the History tab.

63
Q

Multiple users can work in the same record using.

A

Real-Time Editing

64
Q

Context Menus are accessed by…

A

clicking the list menu icon or by right-clicking the list header or column headers.

65
Q

Complex fulfillment processes are controlled using…

A

Flow.

66
Q

Access Control rules specify the permissions required to access an object by…

A

Roles | Conditional Expressions | Scripts.

67
Q

The help icon in the Banner Frame…

A

Expands the Help sidebar and displays contextual help.

68
Q

In the Service Catalog, items and services that a user wants to order are referred to as…

A

Items or Catalog Items.

69
Q

A UI Policy Actions determines the action to take and includes……

A

All of the above

70
Q

Access Controls are processed in the following order:

A

Most specific to most general.

71
Q

The three (3) components that make up a filter condition are.

A

Field | Operator | Value

72
Q

When a User is removed from a group…

A

the Roles inherited from the Group are revoked.

73
Q

Data Policies differ from UI Policies in this way.

A

Data Policies can run on the server, UI Policies only run in the browser.

74
Q

The table.field Access Control refers to…

A

a specific field.

75
Q

Stages and Stage Sets are used to…

A

provide summary-level feedback on the state of a requested Item.

76
Q

The Condition Builder is used to create a filter using the Field, Operator and

A

Value

77
Q

Predictive Intelligence uses…

A

machine-learning algorithms.

78
Q

Tags are used to…

A

categorize, flag, and locate records.

79
Q

Import Set are used to import data into ServiceNow. Transform Maps are used to…

A

define the relationships between fields in an import set table and fields on a target table.

80
Q

UI Actions…

A

can run on the server or client (browser).

81
Q

Create filters easily in any list using the…

A

Condition Builder

82
Q

Conditions that define which users can (and cannot) access a Service Catalog item are called…

A

User Criteria.

83
Q

What Role is required to access the My Work module?

A

itil

84
Q

Views are used to…

A

define which fields appear on a form and can vary based on role.

85
Q

The onCellEdit() Client Script…

A

runs when a cell on a list is changed.

86
Q

Connect Chat is accessible from the…

A

Connect icon.

87
Q

Forms are used to provide access to…

A

the fields from one record.

88
Q

The records that are created when an order is placed using the Service Catalog include…

A

All of the above

89
Q

Breadcrumbs offer a quick view of the…

A

Filter applied to the list of records.

90
Q

Coalescing a field (or multiple fields) is used to…

A

prevent duplicate records in ServiceNow.

91
Q

The onLoad() Client Script

A

runs when a record is loaded to a form.

92
Q

Which tool is used to determine relationships between fields in an import set and an existing table?

A

Transform Map

93
Q

Right-click on a field in a list to…

A

Show Matching | Filter Out

94
Q

The following is a valid Field type.

A

String

95
Q

Synchronous collaboration in a record is…

A

facilitated by User Presence.

96
Q

Multiple related Items are grouped together as a single Request using…

A

an Order Guide.

97
Q

Business Rules run on the server and are…

A

applied to all records regardless of how they are accessed.

98
Q

Real-Time editing…

A

improves collaboration.

99
Q

Flows consist of…

A

a trigger and one or more Action.

100
Q

A formatter is an element used to display information…

A

that is not a field in the record.

101
Q

A list displays a set of records from a table. The list interface consists of a title bar, filters & breadcrumbs, and

A

columns of data.

102
Q

CMDB and CI refer to…

A

Configuration Management DataBase | Configuration Item.

103
Q

The Activity Stream Inline Editor…

A

allows user to contribute to a record without opening the form.

104
Q

Business Rules run…

A

when a record is inserted, updated, deleted or when a table is queried.

105
Q

Service processes that use the CMDB include.

A

All of the above

106
Q

Flows triggers can be…

A

All of the above.

107
Q

The Form Designer is used to…

A

quickly create new or change existing form layouts.

108
Q

A form displays information from one record in a data table. The form can be configured using the…

A

Form Designer

109
Q

Templates simplify the process of submitting new records by populating fields…

A

automatically.

110
Q

The relationships between configuration items can be created using the…

A

CI Relationship Editor.

111
Q

Lists are transformed into a graphical experience when using…

A

Visual Task Boards (VTB).

112
Q

Related Lists are used to show…

A

records in tables that have a relationship to the current record.

113
Q

Flows triggers can include…

A

conditional expressions.

114
Q

UI Policies are…

A

used to manage and improve the user experience.

115
Q

Records are identified by a 32-character sys_id that is…

A

globally unique.

116
Q

Actions in a Flow are…

A

an operation that is executed by the system.

117
Q

A record that can be assigned or completed by a user is…

A

a Task.

118
Q

Server scripts run…

A

on the server which includes the database.

119
Q

Users who share a common purpose are added to

A

a Group.

120
Q

Templates allow fields to be populated automatically…

A

to simplify the process of submitting new records.

121
Q

Where are data pills located in the Flow Designer?

A

In the Data section

Service Now Fundamentals- San Diego (1 decks)

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