San Diego Fundamentals Flashcards
Everything in ServiceNow is built on a relational database. The ServiceNow Infrastructure includes.
tables | records | fields
Scripts in ServiceNow execute on the…
the client or the server.
Roles should be assigned to…
Groups.
The Now Platform UI
Provide a common user experience across all browsers and web-based devices.
The Now Platform interfaces include which of the following?
All of the above
Contextual searching of the Knowledge Base…
displays potentially relevant articles to the user before submitting the record.
The three key attributes of a field are…
label | name | value
The following is a component of the Now Platform UI
Content Frame
The articles in a Knowledge Base are grouped by…
category.
Assignment rules are used to…
set the assignment group and assigned to fields.
What is a ServiceNow Instance?
A single-tenant instance of the ServiceNow platform.
To make immediately updates and/or changes to a forms use……
UI Policies
Data Policies are used to…
Standardize data across ServiceNow applications
Connect Chat is…
a real-time messaging tool.
Groups are…
a collection of users that share a common purpose.
A reference field stores a reference to a record…
in another table.
Knowledge Base workflows are used to…
publish and retire knowledge articles.
User Presence facilitates collaboration…
within a record.
With a UI Action you can….
All of the above
Roles are…
a collection of permissions used to grant access to applications and other parts of the platform.
Tables can be related to each other in this way.
Many-to-Many
Work Notes are not…
customer visible.
Who can read and contribute articles is controlled by…
User Criteria.
The following is a component of the Now Platform UI
Application Navigator
This Role is required by all system administrators.
admin
The conversational bot that helps users obtain information is called the…
Virtual Agent.
To view the ServiceNow instance from another user’s perspective.
Impersonate
Users can transform lists into an interactive graphical experience using…
Visual Task Boards (VTBs).
Make realtime changes to the appearance of a form by using….
Client Scripts
Tables can extend other tables, creating…
parent and child tables
The ServiceNow Platform User Interface contains the following.
Banner Frame | Content Frame | Application Navigator
This Role is required to create new knowledge bases and manage all knowledge bases.
knowledge_admin
The types of Client Scripts include…..
onCellEdit() | onChange() | onLoad() | onSubmit()
Email notifications can be triggered by…
Events.
A Base table is a table that…
is not extended from another table.
List of records are displayed in the…
Content Frame
Global Search is used to…
search for information across applications and records
A Core table is a table that…
exists in the base system of ServiceNow.
Search the whole instance of ServiceNow for records that match keywords using…
Global Search.
Notifications contain…
when to send the Notification and who will receive it.
Business Rules execute on the…..
Server
Service Catalog Categories are used to…
organize Service Catalog Items.
The Application Navigator is…
a list of available Applications and Modules.
A user-friendly alternative to a form, that is used to create a record is called…
a Record Producer.
Dot-Walking gathers information from a series of tables through…
reference fields.
The tool that is used to modify a form layout is…
Form Design
Search for a specific Module by using the…
Application Navigator filter
Business Rules can be set to run……
Before | After | Async | Display
The ability to order multiple Catalog Items in one request is facilitated by the…
Order Guide.
ServiceNow base instance reports types include.
Donut
Code can be inserted in ServiceNow to change…
behavior in over 30 places.
Access all Applications and Modules using the…
Application Navigator
Access to the ServiceNow UI (user Interface) is govered by…
Roles.
The Application Navigator is Filterable
TRUE
Reports and Metrics differ in this way.
Metrics measure data over time.
Gathering specific information related to a customer’s needs in a Catalog Items is accomplished using…
Variables.
An Access Control is a security rule used to control access to…
Data.
ServiceNow Product Documentation is found on…
docs.servicenow.com
The common programming language used in ServiceNow is…..
JavaScript
Add favorites for frequently accessed items in the application navigator…
by clicking the star icon by a module in the Application Navigator.
A plugin provides……
additional optional functionality
You can view your navigation history in the application navigator using…
the History tab.
Multiple users can work in the same record using.
Real-Time Editing
Context Menus are accessed by…
clicking the list menu icon or by right-clicking the list header or column headers.
Complex fulfillment processes are controlled using…
Flow.
Access Control rules specify the permissions required to access an object by…
Roles | Conditional Expressions | Scripts.
The help icon in the Banner Frame…
Expands the Help sidebar and displays contextual help.
In the Service Catalog, items and services that a user wants to order are referred to as…
Items or Catalog Items.
A UI Policy Actions determines the action to take and includes……
All of the above
Access Controls are processed in the following order:
Most specific to most general.
The three (3) components that make up a filter condition are.
Field | Operator | Value
When a User is removed from a group…
the Roles inherited from the Group are revoked.
Data Policies differ from UI Policies in this way.
Data Policies can run on the server, UI Policies only run in the browser.
The table.field Access Control refers to…
a specific field.
Stages and Stage Sets are used to…
provide summary-level feedback on the state of a requested Item.
The Condition Builder is used to create a filter using the Field, Operator and
Value
Predictive Intelligence uses…
machine-learning algorithms.
Tags are used to…
categorize, flag, and locate records.
Import Set are used to import data into ServiceNow. Transform Maps are used to…
define the relationships between fields in an import set table and fields on a target table.
UI Actions…
can run on the server or client (browser).
Create filters easily in any list using the…
Condition Builder
Conditions that define which users can (and cannot) access a Service Catalog item are called…
User Criteria.
What Role is required to access the My Work module?
itil
Views are used to…
define which fields appear on a form and can vary based on role.
The onCellEdit() Client Script…
runs when a cell on a list is changed.
Connect Chat is accessible from the…
Connect icon.
Forms are used to provide access to…
the fields from one record.
The records that are created when an order is placed using the Service Catalog include…
All of the above
Breadcrumbs offer a quick view of the…
Filter applied to the list of records.
Coalescing a field (or multiple fields) is used to…
prevent duplicate records in ServiceNow.
The onLoad() Client Script
runs when a record is loaded to a form.
Which tool is used to determine relationships between fields in an import set and an existing table?
Transform Map
Right-click on a field in a list to…
Show Matching | Filter Out
The following is a valid Field type.
String
Synchronous collaboration in a record is…
facilitated by User Presence.
Multiple related Items are grouped together as a single Request using…
an Order Guide.
Business Rules run on the server and are…
applied to all records regardless of how they are accessed.
Real-Time editing…
improves collaboration.
Flows consist of…
a trigger and one or more Action.
A formatter is an element used to display information…
that is not a field in the record.
A list displays a set of records from a table. The list interface consists of a title bar, filters & breadcrumbs, and
columns of data.
CMDB and CI refer to…
Configuration Management DataBase | Configuration Item.
The Activity Stream Inline Editor…
allows user to contribute to a record without opening the form.
Business Rules run…
when a record is inserted, updated, deleted or when a table is queried.
Service processes that use the CMDB include.
All of the above
Flows triggers can be…
All of the above.
The Form Designer is used to…
quickly create new or change existing form layouts.
A form displays information from one record in a data table. The form can be configured using the…
Form Designer
Templates simplify the process of submitting new records by populating fields…
automatically.
The relationships between configuration items can be created using the…
CI Relationship Editor.
Lists are transformed into a graphical experience when using…
Visual Task Boards (VTB).
Related Lists are used to show…
records in tables that have a relationship to the current record.
Flows triggers can include…
conditional expressions.
UI Policies are…
used to manage and improve the user experience.
Records are identified by a 32-character sys_id that is…
globally unique.
Actions in a Flow are…
an operation that is executed by the system.
A record that can be assigned or completed by a user is…
a Task.
Server scripts run…
on the server which includes the database.
Users who share a common purpose are added to
a Group.
Templates allow fields to be populated automatically…
to simplify the process of submitting new records.
Where are data pills located in the Flow Designer?
In the Data section
