Sample Questions Flashcards
Aileen’s iPad won’t charge. She’s using the original Apple power adapter and cable that came with it.
Which troubleshooting step should you try to help Aileen?
A. Force restart her iPad.
B. Enable Optimized Battery Charging in iPad Settings.
C. Back up her iPad, then erase all content and settings.
D. Select Reset Network Settings from Transfer and Reset iPad.
A. Force restart her iPad.
Forcing Aileen’s iPad to restart is an approriate next troubleshooting step.
Continue to study resources related to the following learning objective: Identify, isolate, and resolve battery issues with iPhone and iPad.
Which two items in the System Information sidebar below Software allow you to verify that a Mac is enrolled by an MDM solution?
A. Extensions and Logs
B. Installations and Managed Client
C. Managed Client and Profiles
D. Profiles and Sync Services
C. Managed Client and Profiles
You can view the Managed Client and Profiles system reports to verify that a Mac is enrolled by an MDM solution.
Continue to study resources related to the following learning objective: Locate a configuration profile on a managed Mac in System Information.
Which two technologies must you turn on to use Continuity features on your Apple devices?
A. Bluetooth and Wi-Fi
B. Remote Login and Wi-Fi
C. Media Sharing and Remote Login
D. Media Sharing and Screen Sharing
A. Bluetooth and Wi-Fi
Bluetooth and Wi-Fi must be turned on to use Continuity features on Apple devices.
Continue to study resources related to the following learning objective: Describe iCloud and Continuity.
How do you view log messages — as they appear — in Console?
A. In the sidebar select the device whose log messages you want to view, then click Info.
B. In the sidebar select the device whose log messages you want to view, then click “Start streaming.”
C. In the sidebar select system log, click the log message, then choose View > Expand Selected Row.
D. In the sidebar select Log Reports, click the log message, then choose View > Expand Selected Row.
B. In the sidebar select the device whose log messages you want to view, then click “Start streaming.”
Use this method to view log messages in Console.
Continue to study resources related to the following learning objective: Locate error, hang, and crash messages in Console to help identify issues on a Mac.
The BetterBag MDM administrator configures Setup Assistant to skip Location Services on a managed iPad.
What happens when Location Services is skipped during Setup Assistant?
A. The user can turn on Location Services.
B. The user can’t configure Location Services.
C. The user is required to turn on Location Services.
D. The user is prompted to turn on Location Services.
B. The user can’t configure Location Services.
The user can’t configure Location Services if an MDM solution configured Setup Assistant to skip the option.
Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.
Brian is trying to share his Personal Hotspot with Aga’s Mac. It isn’t working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.
Which troubleshooting step should Brian try next?
A. Turn off Low Power Mode.
B. Set the Allow Others to Join option to Ask.
C. Tap Settings > Personal Hotspot, then turn on Maximize Compatibility.
D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
D. Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
Resetting network settings on Brian’s iPhone is an appropriate next troublsheooting step.
Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.
You want to update your iPhone to the latest version of iOS, but you don’t see an update option.
What is a reason why the latest version of iOS wouldn’t appear in Settings > Software Update?
A. Your Wi-Fi network is only 2.4GHz.
B. Your iPhone doesn’t support the latest release.
C. On your iPhone, you have Lockdown Mode turned on.
D. You don’t have enough storage in iCloud.
B. Your iPhone doesn’t support the latest release.
iOS version updates aren’t offered on iPhone devices that are no longer compatible with that version.
Continue to study resources related to the following learning objective: Troubleshoot operating system installations, updates, or upgrades on iPhone, iPad, or Mac.
Apple scans software for known malware and, if none is found, issues a ticket.
Which Apple service provides the ticket?
A. App Store
B. Gatekeeper
C. Notarization
D. XProtect
C. Notarization
Notarization is the scanning service that issues the ticket when no malware is found.
Continue to study resources related to the following learning objective: Recognize how Notarization protects a Mac from non–App Store malware.
Which Mac resource displays network interface status in a dynamic list?
A. VPN settings
B. Network settings
C. Wireless Diagnostics
D. Internet Accounts settings
B. Network settings
Network settings on a Mac display network interface status in a dynamic list.
Continue to study resources related to the following learning objective: Troubleshoot network locations on a Mac when a network interface isn’t working.
You’re troubleshooting Anthony’s managed Mac, and the next step is to start in safe mode. You’re asked to authenticate.
What should you use to authenticate?
A. The firmware password
B. The recoveryOS password set from MDM
C. The user-linked Activation Lock bypass code
D. The organization-linked Activation Lock bypass code
B. The recoveryOS password set from MDM
When you start Anthony’s managed Mac in safe mode, you authenticate using the recoveryOS password set by MDM.
Continue to study resources related to the following learning objective: Recognize and use the appropriate boot modes for a Mac with Apple silicon.
Which command should you type in Terminal to get the identifier for the BetterBag Directory application?
A. codesign -display -r - /Applications/Directory.app
B. hdiutil -display -r - /Applications/Directory.app
C. pkgutil -display -r - /Applications/Directory.app
D. tccutil -display -r - /Applications/Directory.app
A. codesign -display -r - /Applications/Directory.app
This Terminal command gets you to the identifier.
Continue to study resources related to the following learning objective: Use codesign to create, check, and display code signatures and inquire into the dynamic status of signed code in macOS.
What happens when your iPhone leaves the Wi-Fi network during an iCloud backup?
A. The backup continues.
B. The backup pauses until your iPhone reconnects.
C. The backup stops and you must restart it in iCloud settings when your iPhone reconnects.
D. The backup stops and is archived; it automatically restarts from the beginning when your iPhone reconnects.
B. The backup pauses until your iPhone reconnects.
If iPhone disconnects from a Wi-Fi network during an iCloud backup, the backup pauses until the device connects to Wi-Fi again. A backup continues using the cellar network if the Back Up Over Cellular setting is turned on in Settings > Apple ID > iCloud > iCloud Backup.
Continue to study resources related to the following learning objective: Create an iCloud backup for a managed iPhone or iPad.
What is a device’s network selection priority when it finds multiple known networks?
A.
Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Security (WPA Enterprise, then WPA Personal, then WEP)
Signal strength
B.
Networks configured by MDM
Security (WPA Enterprise, then WA Personal, then WEP)
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Signal strength
C.
Security (WPA Enterprise, then WPA Personal, then WEP)
Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Signal strength
D.
Signal strength
Networks configured by MDM
Security (WPA Enterprise, then WPA Personal, then WEP)
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
A. Networks configured by MDM
Highest Wi-Fi standard
Frequency band (6GHz, then 5GHz, then 5GHz [DFS], then 2.4GHz)
Security (WPA Enterprise, then WPA Personal, then WEP)
Signal strength
When auto-joining networks, Apple devices start with the most preferred network, followed by private networks, then public networks. If the device finds multiple private or public networks, it prioritizes networks in that order.
Continue to study resources related to the following learning objective: Manage Wi-Fi networks, including forgetting joined networks, on iPhone, iPad, or Mac.
A previously trusted Mac app asks for access to your keychain.
Why would an app ask for access that was previously granted?
A. Touch ID was recently reset.
B. The app was recently updated.
C. The login password was changed.
D. Gatekeeper couldn’t validate the app.
B. The app was recently updated.
If an app was recently updated, or if the app has been modified, you must grant access to your keychain again.
Continue to study resources related to the following learning objective: Troubleshoot when a Mac asks for keychain access and you already trusted the app.
Which Mac system setting does Po-Chun click to verify that he’s using the BetterBag VPN?
A. VPN
B. Network
C. Network Relays
D. Privacy & Security > Profiles
A. VPN
The VPN system setting lets Mac users view configured VPN connections and their activity status.
Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.
