Question 1

What two valid assignee options should an administrator use to configure case assignment rules? Choose 2 answers A. Pubic group B. case team C. User D. Queue

Accepted Answer

C, D

Question 2

Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information? A. Individual, User, and Account B. Account and User C. Contact, Lead, and Person Account D. Case and Opportunity

Accepted Answer

B

Question 3

A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process. Which feature should the administrator use to fulfill this request? A. Validation Rule B. Workflow rule C. Big Deal Alert D. Field History Tracking report

Accepted Answer

B

Question 4

A user with administrator privileges accidentally deleted a custom field in an org one day ago. What should the administrator consider to restore the field? A. The deleted field and its data CANNOT be restored. B. The deleted field and its data can be restored up to 30 days after deletion. C. The deleted field and its data can be restored up to 15 days after deletion. D. The deleted field can be restored up to 15 days after deletion, but all data will be lost.

Accepted Answer

C

Question 5

An administrator created a record trigger flow to update contacts. How should the administrator reference the values of the active record the flow is running on? A. Use the {!Contact. Id} global variable. B. Use the {lAccountld} record variable. C. Use the Get Records element to find the Id. D. Use the SRecord global variable.

Accepted Answer

C

Question 6

A new sales rep at Ursa Major Solar has a qualified lead that is ready for conversion. When using the Lead conversion process, which two records can be created? Choose 2 answers A. Account B. Case C. Contact D. Campaign

Accepted Answer

A, C

Question 7

Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? A. Create an auto-response rule and a public group. B. Create a user-based sharing rule and an ad-hoc case team. C. Create a queue and a criteria-based sharing rule. D. Create a predefined case team and an assignment rule.

Accepted Answer

B

Question 8

Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Include the action in the Salesforce Mobile Navigation menu. B. Create a custom Lightning App with the action. C. Add the Salesforce Mobile and Lightning Experience action to the page layout. D. Modify compact Case page layout to include the action.

Accepted Answer

C

Question 9

The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Donut B. Table C. Gauge D. Stacked Bar

Accepted Answer

C

Question 10

After a recent restructure of its Sales Department. Ursa Major Solar is having issues with records being omitted in the new Opportunity Report. Which three questions should the administrator ask to research this issue? Choose 3 answers A. Are records currently being shared with the sales manager? B. Did the sales manager start from a copy or done of an existing report? C. Do owners of all records have Roles and correct Territory Assignments? D. Do the records the sales managers expect to see match the filter criteria? E. Have the owners of the records been frozen?

Accepted Answer

A, C, D

Question 11

The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Validation Rule B. Require Field C. Workflow Rule D. Lead Conversion

Accepted Answer

A

Question 12

Previous Ursa Major Solar sales representatives worked on approximately 100 accounts with billing address in Californi a. ... retain viewing and editing access to these accounts for 1-3 months. An administrator needs to easily provide view and ... access accounts. What should the administrator do to achieve this goal? A. Configure a new profile for these users with criteria based on billing state equals California. B. Configure a new account sharing rule for these users with criteria based on billing state equals California. C. Configure a new account sharing rule for the sales Rep profile with criteria based on billing state equals California. D. Configure a new account folder for these users with criteria based on billing state equals California.

Accepted Answer

D

Question 13

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object? A. Each contact may or may NOT have a related account. B. Each account must NOT have related contacts. C. Each contact must have a related account. D. Each account may or may NOT have related contacts.

Accepted Answer

D

Question 14

An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget? A. Train someone on the sales and marketing teams to build dashboards, B. Hire a consultant to build the custom dashboards. C. Check the AppExchange for a prebuilt solution that can be easily customized. D. Build the dashboards manually to meet the deadline.

Accepted Answer

C

Question 15

The Human Resources department at Northern Trail Outfitters wants employees to provide feedback about their managers using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff. How should an administrator configure the custom object to meet this requirement? A. Uncheck Grant Access Using Hierarchies. B. Set the Default External Access to Private. C. Define a criteria-based sharing rule. D. Configure an owner-based sharing rule.

Accepted Answer

C

Question 16

Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing settings? A. Create a dashboard with the running user set as someone who can see all opportunities. B. Build individual dashboards for profiles that need to see the enterprise results. C. Add a filter to the dashboard to filter the opportunities by owner role. D. Update the dashboard folder settings to manager for the sales reps role.

Accepted Answer

B

Question 17

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers A. When records are updated by a workflow rule B. When records are deleted by a user. C. When records are edited and saved by a user. D. When records are imported. E. When records are submitted using web -to -lead.

Accepted Answer

A, B, D

Question 18

Which tool should an administrator use to review recent configuration changes made in their org? A. Critical Updates B. Debug Logs C. Setup Audit Trail D. Field History Tracking

Accepted Answer

C

Question 19

Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab? A. App Permissions B. Object Permissions C. Org-wide Defaults D. Tab Settings

Accepted Answer

D

Question 20

Ursa Major Solar wants to upload data to Salesforce and heard about the Data Import Wizard. They want to upload the following data: Os) 60,000 Accounts ? 20,000 Contacts Calculator 10,000 Opportunities . . 5,000 Conference custom object records What two considerations should be kept in mind when using the Data Import Wizard? Choose 2 answers A. Opportunities need to be uploaded with a different tool. B. Custom Objects need to be uploaded with a different tool. C. There is a limit of 50,000 records that can be uploaded at once. D. There is a limit of 10,000 records that can be uploaded at once.

Accepted Answer

A, C

Question 21

A user at Ursa Major Solar attempts to log in to Salesforce from an IP address that is outside the login IP range on the user's profile but within the organization-wide trusted IP range. What occurs as a result of this scenario? A. The user will be unable to log in at all. B. The user will be able to log in without activating the computer. C. The user will be able to log in after the computer is activated. D. The user will be to log in after answering one security question.

Accepted Answer

A

Question 22

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations Which two tools should an administrator use to build this solution? Choose 2 answers A. Flow Builder B. Quick Action C. Validation Rule D. Approval Process

Accepted Answer

A, D

Question 23

An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for edtting, the Flow Bunder toolbox offers only four elements: Assignment, Decision, Get Records, and Loop. What would cause this? A. The version of the flow is inactive. B. The flow Is a screen flow. C. The flow Is a before save flow. D. The version of the flow is activate.

Accepted Answer

C

Question 24

The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Data Import Wizard B. Weekly Data Export C. Data Loader D. Mass Delete Records

Accepted Answer

C, D

Question 25

Ursa Major Solar customers are starting to request custom-sized solar panels, which are currently unavailable in the standard inventory. Management has deckled to add custom sizing as an add-on item in Salesforce. The administrator needs to allow sales users to add custom sizing to the total opportunity sale. what should the administrator do to achieve this goal? A. Hake a new custom object related to opportunities for custom sizing. B. Add custom sizing as a new product in a pricebook. C. Add a new field on the opportunity labeled custom sizing. D. Add custom sizing as a new product in an order.

Accepted Answer

D

Question 26

An administrator at Ursa Major Solar needs to send information to an external accounting system whenever an opportunity closes. What workflow action should the administrator use to accomplish this? A. Outbound Message B. Create a Record C. Assign Task D. Custom Notification

Accepted Answer

A

Question 27

The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history? A. Clone the lead and convert the cloned record to a contact. B. Convert the lead from the campaign member detail page. C. Add a contact from a campaign member detail page D. Delete the lead and create a new contact and opportunity.

Accepted Answer

A

Question 28

Users at Universal Containers (UC) adhere to the following process for expense reports: Create the expense report. Attach receipts in an Expenses app. Send the report to the accountant to review and approve. An administrator needs to enable this app for Salesforce Mobile. What should the administrator consider from the Users perspective? A. A user can create list views, attach receipts as photos, and submit records for approval. B. A user can utilize Search, create list views, and receive record push notifications from Chatter. C. A user can create records, attach receipts as photos, and submit for approval. D. A user can search Salesforce Records, attach receipts as photos, and approve records from Chatter.

Accepted Answer

C

Question 29

Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend? A. Email-to-Case B. Omni-Channel C. Web-to-Case D. SMS Response

Accepted Answer

C

Question 30

Which tool should an administrator use to identify and fix potential session vulnerabilities? A. Security Health Check B. Field History Tracking C. Setup Audit Trail D. Organization-Wide Defaults

Accepted Answer

A

Question 31

Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records user records in Salesforce without activating them. Which two methods allow the administrator to achieve this goal? Choose 2 answers A. Schedule a Time-Dependent Workflow to create users in three weeks. B. Click Add Multiple Users and ensure that Generate New Password and Notify user immediately are unchecked. C. Create a .csv file ensuring that is Active = false, and use the data loader to insert. D. Create them with the user import Wizard and ensure that Active is unchecked.

Accepted Answer

B, C

Question 32

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and senes. How should the administrator set up the Campaign to simplify reporting? A. Configure Campaign Member Statuses to record which event Members attended. B. Add different record types for the monthly event types. C. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign. D. Create individual Campaigns that all have the same name.

Accepted Answer

A

Question 33

The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with Issues. This screen should be visible from cases. How should the screen flow be distributed? A. Page Layout B. Lightning Page C. Home Page D. Component Filter

Accepted Answer

B

Question 34

In which two ways can users access Salesforce from their mobile devices'? Choose 2 answers A. Use the downloadable Salesforce mobile application B. install Salesforce Connect for mobile. C. Install the Salesforce mobile configuration. D. Use the Lightning Experience in web browser.

Accepted Answer

A, D

Question 35

Which three objects can be added as Campaigns Members? Choose 3 answers A. Accounts B. Person Account C. Leads D. Individuals E. Contacts

Accepted Answer

A, C, E

Question 36

Northern Trail Outfitters converts support requests submitted through its website with web-to-case. The support team wants an email automatically sent to the customer containing the password reset instructions when the case subject contains the words 'forgot" and 'password". What should the administrator configure to meet this requirement? A. Escalation rule B. Auto-response rule C. Email-to-case D. Omni-Channel

Accepted Answer

B

Question 37

The Universal Containers Administrator is editing the page layout for a new custom object when a text area field is inadvertently deleted from the page layout. What are three methods for restoring the field to the page layout? Choose 3 answers A. From the Fields palette, drag the field into the same position. B. Restore from the recycle bin within 1 5 days. C. Clone the layout from a different profile and use Save As. D. Click the Undo button or the Cancel button. E. Restore original page layout from a sandbox.

Accepted Answer

A, D, E

Question 38

The VP of safes at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement? A. Assignment Rule B. Approval Process C. Field-Level Security D. Validation Rule

Accepted Answer

D

Question 39

The District Sales Director at Cloud Kicks wants to share the leaderboard component on his dashboard with his sales team. What two actions should an administrator take to enable this functionality? Choose 2 answers A. Build a Reporting Snapshot B. Turn on Chatter Feed Tracking for Dashboards C. Enable Opportunity Teams D. Create a Chatter group for the Sales Team

Accepted Answer

A, D

Question 40

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards? A. Public Dashboards B. Dashboard Subscriptions C. Dynamic Dashboards D. Dashboard Filters

Accepted Answer

C

Question 41

An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region. How can these be configured? A. Create a dashboard with multiple components. B. Create a dashboard for all opportunites in the region C. Create a dashboard to run as the logged-in user. D. Create 3 dashboard to run as 3 specified user,

Accepted Answer

D

Question 42

An administrator at Universal Containers is reviewing current security settings in the company's Salesforce org. What should the administrator do to prevent unauthorized access to Salesforce? A. Enable multi-factor authentication B. Disable TLS requirements for sessions C. Enable caching and autocomplete on login page D. Customize organization-wide defaults

Accepted Answer

A

Question 43

Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Components B. Consultants C. Customers D. Communities

Accepted Answer

A, B

Question 44

Universal Containers uses a private sharing model. Account management is accomplished using teams and Accounts are owned by the sales rep. The rep reports to the regional director who then reports to the VP of sales. When the regional director runs reports, what records would they see with the my team's account filter? A. Accounts their subordinates can access. B. Accounts that they are on the account team. C. Accounts their subordinates own. D. Accounts they and their subordinates own.

Accepted Answer

D

Question 45

A user at Universal Containers left the company. The administrator needs to create a new user for their replacement, but they have assigned all available user licenses. What should the administrator do to free up a user license for the new user? A. Freeze the former employee's user record. B. Delete the former employee's user record. C. Deactivate the former employees user record. D. Change the former user's record to the new user.

Accepted Answer

D

Question 46

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement? A. Define an approval process for the field. B. Require the field on the record type. C. Make the field universally required. D. Create a Process Builder to set the field.

Accepted Answer

C

Question 47

The sales team at Ursa Major Solar has asked the administrator to automate an outbound message. What should the administrator utilize to satisfy the request? A. Workflow Rule B. Task Assignment C. Flow Builder D. Process Builder

Accepted Answer

A

Question 48

What are two features of Knowledge? Choose 2 answers A. Knowledge articles are always publicly available for customers. B. Users can rate the helpfulness of articles. C. Knowledge articles integrate with Service Console. D. Any user can write and publish articles.

Accepted Answer

A, B

Question 49

An administrator at Cloud Kicks has a flow In production that is supposed to emit new words. However, no new records are being created. What could the issue be? A. The flow Is read only. B. The flow url Is deactivated. C. The flow trigger is missing. D. The flow is Inactive.

Accepted Answer

D

Question 50

Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact. What should the administrator use to achieve this? A. Page Layout Editor B. Search Layout Editor C. Compact Layout Editor D. Related Lookup Filters

Accepted Answer

A

Question 51

Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout. Which type of the field should an administrator create to accomplish this? A. Cross Object Formula Field B. Master detail relationship Field C. Custom Account Field D. Standard Account Field.

Accepted Answer

A

Question 52

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement? A. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule. B. Select the appropriate email template for each rule entry. C. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry. D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule. E. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.

Accepted Answer

E

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Salesforce.ADM-201.v2021-11-27.q128 Flashcards

Brainscape's Knowledge Genome^TM