Salesforce Fundamentals

Question 1

Where does an administrator control field-level security for users?

Answer 1

Profile

Question 2

Ursa Major Solar recently enabled the multiple currencies feature. As a result, which currency will be used as the foundation for all currency conversion rates?

Answer 2

Corporate Currency

Question 3

Universal Containers created a new custom object to track Inventory items. The support Team cannot see the Inventory object’s tab. Which two settings should the System Administrator check to find the cause of the problem?

Answer 3

1. Support Team permission sets
2. Support Team Profiles

Question 4

Universal Containers uses a private sharing model for Cases. Each product line has several product specialists who want to have visibility to all Cases involving their product line. How should the System Administrator meet this requirement?

Answer 4

Create a pre-defined Case Team for each group of product specialists and assign the team using Case assignment Rules.

Question 5

Ursa Major Solar wants to assign feature licences to user records in Salesforce. What are two features licences that can be assigned in this situation?

Answer 5

Service Cloud Users and Knowledge Users

Question 6

Ursa Major Solar recently purchased 15 new Salesforce Licences.

How many users can an administrator create at the same time on the add multiple users page?

Answer 6

A maximum of 10 users.

Question 7

Salesforce users at Universal Containers complain that global search returns too many records.

Which two configurations should a System Administrator perform to help users manage search results?

Answer 7

1. Specify the Search Filter Fields for the object’s search layout.
2. Reduce the number of records displayed for each object in the Search Results page.

Question 8

A System Administrator cannot share a report folder.

What is the possible reason?

Answer 8

The folder is private.

Question 9

A user is unable to login to Salesforce.

What should a Salesforce administrator do?

A. Ask the user to change their password.

B. View the user’s login history.

C. Unlock the User.

D. Change the user’s profile.

Answer 9

B. View the user’s login history.
Correct. Viewing the use’s login history will give the admin information as to why the user is unable to login, and insight into how to solve the issue.

Question 10

At Ursa Major Solar, Salesforce users have a session timeout of 12 hours. Management wants the session timeout to be increased to 24 hours. Management also wants inactive users to be logged out at that time. What should the administrator do to fulfill this request?

Answer 10

In session settings, select 24 hours, and check the box for force logout on session timeout.

Question 11

An administrator at Ursa Major Solar (UMS) needs to create a new user.

When creating a username, which two considerations need to be taken in to account?

Choose 2 options.

Answer 11

1. Username must be unique across all Salesforce orgs.
2. Username needs to be in the format of an Email Address.

Question 12

The Password Policy shows that the length of time until passwords expire is 90 days. However, some users find that their passwords expire every 30 days.

Where should the System Administrator change the password expiration period for these users?

Answer 12

Profiles assigned to the Users

Question 13

Universal Containers uses a custom object within the product development team. Product development, executives, and System Administrators should be the only users with access to records of this object. Product development needs read/write access to all the records within the object, while the executives should only be able to view the records.

How can the System Administrator configure the security model to meet these requirements?

Answer 13

Set the Organization-Wide Defaults for the custom object to Public Read Write; Give the Product Development Profile Read, Create, Edit permissions; give the Executive Profile Read Only permissions for that object.

Question 14

Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records in Salesforce without activating them.

Which two methods allow the administrator to achieve this goal?

Choose 2 options.

Answer 14

1. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
2. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.

Question 15

Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to them. New users require read access to accounts. Additionally, four new users require edit access.

What should an administrator do to configure access for the new users?

Answer 15

Configure a profile to grant account view access and a permission set to grant account edit access to specific users.

Question 16

Ursa Major Solar has a private sharing model on opportunities. Leadership has asked the administrator to create a new custom object that will track customer payment information and will link to the opportunity. Only those users with access to the opportunity should be able to see the records on the new object.

What should the administrator create to achieve this goal?

Answer 16

A master-detail relationship with profile permissions

Question 17

How can a System Administrator discover who added a field to the account page layout?

Answer 17

Download the Setup Audit Trail.

Question 18

What is a benefit of entering Trusted IP Ranges in the Network Access section?

A. AppExchange packages can communicate with an external site.

B. Users that log in within the network will not be required to verify their identity.

C. Users are unable to log in through the API on networks not marked as trusted.

D. All attempts to log in from outside the network will be denied.

Answer 18

B. Users that log in within the network will not be required to verify their identity.
Correct. Entering Trusted IP Ranges in the Network Access section allows users to bypass verification.

Question 19

An administrator at Ursa Major Solar is implementing an organization-wide default option for the Account object.

What is a correct option for the administrator in this scenario?

Answer 19

Private

Question 20

Universal Containers utilizes a private sharing model for Accounts, Contacts, and Opportunities. When account owners are on vacation, a back-up sales rep needs access to all Accounts with the rating of Hot.

How should the System Administrator give the back-up sales rep access to Hot Accounts?

A. Create a criteria-based sharing rule to share all Hot Accounts with all the users in the back-up rep’s public group.

B. Use a workflow rule to change ownership for all the Hot Accounts where the owner’s On Vacation field is checked.

C. Create a criteria-based sharing rule to share all Hot Accounts with the user in the back-up rep account field.

D. Instruct the Hot Account owner to manually share the Accounts with the back-up rep before leaving on vacation.

Answer 20

D. Instruct the Hot Account owner to manually share the Accounts with the back-up rep before leaving on vacation.
Correct. Allow the user to manually share records.

Question 21

Which two changes are tracked in the Setup Audit Trail?

Choose 2 options.

A. Creating a List View

B. Using the Data Loader

C. Using the Data Import Wizard

D. Resetting a user’s password

Answer 21

C. Using the Data Import Wizard
Correct. The Setup Audit Trail tracks the use of the Data Import Wizard.
D. Resetting a user’s password
Correct. The Setup Audit Trail tracks password resets.

Question 22

Which two levels of access should be set when sharing a document folder with users?

Choose 2 options.
A. Read/Write

B. Read/Write/Create

C. Read-only

D. Read/Write/Create/Delete

Answer 22

A. Read/Write
Correct. Read/Write access should be given when sharing a document folder with users so they are able to open and access documents.

C. Read-only
Correct. Read’-only access would prevent users from fully accessing content.

Question 23

What are two reasons a user cannot be deactivated?

Choose 2 options.

Answer 23

1. The user is a Customer Community Administrator.
2. The user is the recipient of Workflow Email Alerts.

Question 24

An administrator at Ursa Major Solar is using sharing rules to grant record access to users.

Which two types of record access can the administrator grant?

Choose 2 options.

Answer 24

1. Read/Write
2. Read Only

Question 25

When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

Answer 25

They are assigned to the deactivated user until reassigned.

Question 26

The administrator at Ursa Major Solar needs to provide information for total Salesforce licenses, used licenses, and the remaining Salesforce licenses.

Where in setup can this information be found?

Answer 26

Company Information

Question 27

Ursa Major Solar has a social marketing team set up as a public group. A sales representative would like to engage the social marketing team on one opportunity.

What should the sales representative do to ensure the social marketing team can access the opportunity?

Answer 27

Manually share the record with the public group.

Question 28

Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity.

How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?

Answer 28

. Remove the Customer Record Type as an Assigned Record Type in the users’ Profiles and Permission Sets.

Question 29

At Ursa Major Solar, an administrator has set up a new user. The user needs to activate the account before the email link expires by default.

How long does the user have before the link expires?

Answer 29

7 days