Salesforce Ecosystem

Question 1

How have customer expectations shifted in the past few years?

Answer 1

Customers expect to connect with businesses more than ever before.

Question 2

True or false: trust is our number one value.

Answer 2

True.

Nothing is more important than the trust of our customers - and all stakeholders. We deliver trusted infrastructure and communicate openly.

Question 3

What are salesforce’s five core values?

Answer 3

Trust
Customer success
Innovation
Equality
Sustainability

Question 4

Explain the value of business as a platform for change

Answer 4

Salesforce is committed to make a positive impact in all the communities they work with.

1-1-1 model - SF commits 1% of their employees time, 1% of their equity, 1% of their products to nonprofits

Question 5

What resources would you use to learn and apply in-demand Salesforce skills?

Answer 5

Trailhead
Trailblazer community
Salesforce Help

Question 6

What is trailhead academy?

Answer 6

Trailhead academy empowers businesses to develop expertise across their organisation with expert-led learning and credentials that build and validate Salesforce skills.

Question 7

What is the trailblazer community?

Answer 7

Is a place where you can connect to other trailblazers and you can learn more about specific subjects. Have conversations, ask questions and get answers on these specific subjects.

Question 8

How are trailblazer communities grouped?

Answer 8

Could be either :
Role
Product
Solution-based
Interests
Region-based

Question 9

Who are trailhead and the trailblazer community for?

Answer 9

There is content for every role within an org and every level of experience.

Question 10

Can trailhead and trailblazer be in other languages?

Answer 10

Yes - change language settings by scrolling down to the footer of any page and choose a language from the drop down menu.

Question 11

What makes trailhead special?

Answer 11

The content blends a variety of content types and approaches to cater to all types of learners.

Question 12

What types of content does trailhead use?

Answer 12

Videos
Code samples
Walkthroughs
Screenshots
Images
Tables and charts
Step-by-step instructions

Question 13

How can you sign up for trailhead and to the trailblazer community?

Answer 13

Salesforce
Google
LinkedIn
Email address

Question 14

Can you link to your social media account?

Answer 14

Yes. Click your profile image in trailhead and the click settings.

Scroll down and click connect to connect your Salesforce, email, or social media account.

Question 15

What can you use your trailblazer.me profile for?

Answer 15

Can use it as a digital Salesforce CV. You can share this with anymore.

Question 16

What is hands-on challenges in trailhead?

Answer 16

It’s a place to complete hands-on challenges, where you need to look at a set of requirements and do something in a Salesforce org to meet those requirements. This would take place in a trailhead playground.

Question 17

What is a trailhead playground?

Answer 17

This is a playground of the Salesforce org. Where you can complete tasks and challenges to learn how the Salesforce org works.

Question 18

What is a trail?

Answer 18

A trail is an ordered group of modules, projects, or both that provides a guided learning path to learning a new skill, product, or role.

Question 19

What is the difference between a modules and a project?

Answer 19

A module covers specific subject. It is broken down into units.

A project is a series of hands-on steps that lets you learn Salesforce skills bully putting them into practice.

Question 20

What is the difference between a topic and a group?

Answer 20

Topics allows your to collaborate with trailblazers from all over the world and discuss a specific area.

Groups are where trailblazers with common interests gather to discuss multiple topics.

Question 21

Whats a badges in trailhead?

Answer 21

Modules
Projects

Question 22

What are ranks?

Answer 22

You earn points and badges when you complete modules and projects to advance the ranks.

Question 23

What are the ranks?

Answer 23

Scout - start off at

Hiker - once you’ve earned your first badge

Expeditioner - 50 badges & 35,000 points

Ranger - 100 badges & 50,000 points

Question 24

What’s a credential?

Answer 24

You earn a certification by taking a proctored exam that tests your skills.

Question 25

What types of credentials are there?

Answer 25

Salesforce certifications
Superbadges

Question 26

What type of groups can you have on trailblazers?

Answer 26

Public - visible to anyone and anyone can join

Private - to join group - the owner or manager has to approve your request

Unlisted - you have to be invited to this group

Question 27

How is the best answer selected for a question in the trailblazer community?

Answer 27

The trailblazer who wrote the question selects it.

Question 28

What is a Salesforce MVP?

Answer 28

A trailblazer nominated by their peers who’s shoes exemplary expertise, leadership, and generosity in the community.

Question 29

What is a community lead in the trailblazer community?

Answer 29

Community leads are seasoned members of the community and have a wealth of knowledge about Salesforce, leadership and what it’s like to be an active member of the trailblazer community.

Question 30

If you have trouble with your trailhead where would go for help?

Answer 30

Trailhead help

You can search for

-relevant knowledge articles

• submit a case
• share new cite t of feature ideas

Get advice from the community

Question 31

What is trailhead academy?

Answer 31

A team of Salesforce experts to help your business learn Salesforce

A team of Salesforce experts to help you drive Salesforce adoption