Salesforce Ecosystem Flashcards
How have customer expectations shifted in the past few years?
Customers expect to connect with businesses more than ever before.
True or false: trust is our number one value.
True.
Nothing is more important than the trust of our customers - and all stakeholders. We deliver trusted infrastructure and communicate openly.
What are salesforce’s five core values?
Trust
Customer success
Innovation
Equality
Sustainability
Explain the value of business as a platform for change
Salesforce is committed to make a positive impact in all the communities they work with.
1-1-1 model - SF commits 1% of their employees time, 1% of their equity, 1% of their products to nonprofits
What resources would you use to learn and apply in-demand Salesforce skills?
Trailhead
Trailblazer community
Salesforce Help
What is trailhead academy?
Trailhead academy empowers businesses to develop expertise across their organisation with expert-led learning and credentials that build and validate Salesforce skills.
What is the trailblazer community?
Is a place where you can connect to other trailblazers and you can learn more about specific subjects. Have conversations, ask questions and get answers on these specific subjects.
How are trailblazer communities grouped?
Could be either :
Role
Product
Solution-based
Interests
Region-based
Who are trailhead and the trailblazer community for?
There is content for every role within an org and every level of experience.
Can trailhead and trailblazer be in other languages?
Yes - change language settings by scrolling down to the footer of any page and choose a language from the drop down menu.
What makes trailhead special?
The content blends a variety of content types and approaches to cater to all types of learners.
What types of content does trailhead use?
Videos
Code samples
Walkthroughs
Screenshots
Images
Tables and charts
Step-by-step instructions
How can you sign up for trailhead and to the trailblazer community?
Salesforce
Google
LinkedIn
Email address
Can you link to your social media account?
Yes. Click your profile image in trailhead and the click settings.
Scroll down and click connect to connect your Salesforce, email, or social media account.
What can you use your trailblazer.me profile for?
Can use it as a digital Salesforce CV. You can share this with anymore.
What is hands-on challenges in trailhead?
It’s a place to complete hands-on challenges, where you need to look at a set of requirements and do something in a Salesforce org to meet those requirements. This would take place in a trailhead playground.
What is a trailhead playground?
This is a playground of the Salesforce org. Where you can complete tasks and challenges to learn how the Salesforce org works.
What is a trail?
A trail is an ordered group of modules, projects, or both that provides a guided learning path to learning a new skill, product, or role.
What is the difference between a modules and a project?
A module covers specific subject. It is broken down into units.
A project is a series of hands-on steps that lets you learn Salesforce skills bully putting them into practice.
What is the difference between a topic and a group?
Topics allows your to collaborate with trailblazers from all over the world and discuss a specific area.
Groups are where trailblazers with common interests gather to discuss multiple topics.
Whats a badges in trailhead?
Modules
Projects
What are ranks?
You earn points and badges when you complete modules and projects to advance the ranks.
What are the ranks?
Scout - start off at
Hiker - once you’ve earned your first badge
Expeditioner - 50 badges & 35,000 points
Ranger - 100 badges & 50,000 points
What’s a credential?
You earn a certification by taking a proctored exam that tests your skills.
What types of credentials are there?
Salesforce certifications
Superbadges
What type of groups can you have on trailblazers?
Public - visible to anyone and anyone can join
Private - to join group - the owner or manager has to approve your request
Unlisted - you have to be invited to this group
How is the best answer selected for a question in the trailblazer community?
The trailblazer who wrote the question selects it.
What is a Salesforce MVP?
A trailblazer nominated by their peers who’s shoes exemplary expertise, leadership, and generosity in the community.
What is a community lead in the trailblazer community?
Community leads are seasoned members of the community and have a wealth of knowledge about Salesforce, leadership and what it’s like to be an active member of the trailblazer community.
If you have trouble with your trailhead where would go for help?
Trailhead help
You can search for
-relevant knowledge articles
- submit a case
- share new cite t of feature ideas
Get advice from the community
What is trailhead academy?
A team of Salesforce experts to help your business learn Salesforce
A team of Salesforce experts to help you drive Salesforce adoption
