Salesforce Admin Cert Prep Flashcards

Question 1

Q

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?

A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS

B. ACCOUNTS TO CONTACTS

C. CONTACTS TO TICKETS

D. CONTACTS TOACCOUNTS

Answer

A

B. ACCOUNTS TO CONTACTS

Question 2

Q

WHENA USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE?

Choose 2 answers.

A. AN EXISTING OPPORTUNITY RECORD

B. AN EXISTING A CCOUNT RECORD

C. AN EXISTING CONTACT RECORD

D. AN EXISTING LEAD RECORD

Answer

A

B. AN EXISTING A CCOUNT RECORD
C. A N EXISTING CONTACT RECORD

Question 3

Q

WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE?

Choose 4 answers.

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.

B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.

C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABSANDSUBTABS.

D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW.

E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERA CTION LOG WHILE ON A CALL.

Answer

A

A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN.

B. IT ALLOWS AGENTS TO V IEW KEY RECORD INFORMA TION IN THE HIGHLIGHTS PA NEL.

C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABSANDSUBTABS.

E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERA CTION LOG WHILE ON A CALL.

Question 4

Q

WHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUD?

Choose 3 answers.

A.WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.

B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.

C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST.

D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR.

E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

Answer

A

A.WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.

B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL.

E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB.

Question 5

Q

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLEVIEW OFA LISTVIEW?

A. 2000

B. 100

C. 1000

D. 200

Question 6

Q

WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK?

Choose 2 answers.

A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.

C.ASSIGNUSERSANDPROFILESTOA CONFIGURATION.

D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.

Answer

A

B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.

C.ASSIGN USERS AND PROFILES TO A CONFIGURATION.

Question 7

Q

WHICH TYPE OF FILE IS A CCESSIBLE THROUGH CONTENT?

Choose 2 answers.

A. FILES UPLOADED TO THE DOCUMENTS TAB

B. FILES UPLOADED TO KNOWLEDGE

C. FILESATTACHED TO A CHATTER PROFILEPOST

D. FILESATTACHED TO A CHATTER GROUP POST

Answer

A

C. FILES ATTACHED TO A CHATTER PROFILEPOST

D. FILES ATTACHED TO A CHATTER GROUP POST

Question 8

Q

WHAT ARE FEATURES OF MOBILE LITE ?

Choose 3 answers.

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE

B. MOBILE LITE IS SUPPORTED FOR PA RTNER PORTAL USERS.

C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.

D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.

E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CA N BE USED BY A USER.

Answer

A

A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE

C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT.

D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS.

Question 9

Q

SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE A MOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?

Choose 2 answers.

A. OPPORTUNITY UPDATE REMINDERS

B. VALIDA TION RULE

C. BIG DEAL ALERTS

D. WORKFLOW RULE

Answer

A

C. BIG DEAL ALERTS

D. WORKFLOW RULE

Question 10

Q

WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:

Choose 3 answers.

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.

B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.

C. ALL OPPORTUNITIES – OPEN AND CLOSED

D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

Answer

A

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.

B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.

D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

Question 11

Q

A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?

Choose 2 answers.

A. RELATED CASE COMMENTS ARE DELETED

B. RELATED CONTACTS ARE DELETED

C. RELATEDACTIVITIESARE DELETED

D. RELATEDACCOUNTSARE DELETED

Answer

A

A. RELATED CASE COMMENTS ARE DELETED

C. RELATEDACTIVITIESARE DELETED

Question 12

Q

IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:

A.CREATEAROLL-UPSUMMARY FIELD TO DISPLAY THE TOTAL

B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM

C.CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL

D. CREATEA SUMMARY

Answer

A

A.CREATEAROLL-UPSUMMARY FIELD TO DISPLAY THE TOTAL

Question 13

Q

WHAT IS FOUND ON A COMPANY PROFILE?

Choose 5 answers.

A. LANGUAGE, LOCALE, AND TIME ZONE

B. PROFILES

C. LICENSES

D. STORAGE AND USED SPACE

E. MANAGE CURRENCIES

F. FISCAL YEARS

Answer

A

A. LANGUAGE, LOCALE, AND TIME ZONE

C. LICENSES

D. STORAGE AND USED SPACE

E. MANAGE CURRENCIES

F. FISCAL YEARS

I went to a different TIM EZONE to see a new LOCALE, but I didn’t speak the LANGUAGE or have any CURRENCY, so I walked to the ADRESS of my PRIM ARY CONTACT to ask if he had any STORAGE he could LICENSE to me, but he said “nope, just USED SPACE, come back next FISCAL YEAR”.

Question 14

Q

WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY BEEN ADDED TO A TRUSTED IP RANGE?

A. YES

B. NO

Answer

A

B. NO

(Make sure to study Saleforce for Outlook)

Question 15

Q

A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?

Choose 4 answers.

A. A SPECIFIC OBJECTS DATA

B. THE FOLDER YOU WANT IT EXPORTED TO

C. THE ORGANIZATION’SATTACHMENTS

D. ALL OF THE DATA FOR THE ORGANIZATION

E. REPLA CE THE CA RRIAGE RETURNS WITH SPACES

F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO

Answer

A

A. A SPECIFIC OBJECTS DATA - check

C. THE ORGANIZATION’SATTACHMENTS- check

D.ALLOFTHEDATA FORTHEORGANIZATION-check

E. REPLA CE THE CA RRIAGE RETURNS WITH SPACES - check

Question 16

Q

IF A USER SELECTS THE MA NAGE MEMBERS BUTTON ON A CA MPA IGN THEY WILL BE ABLE TO SELECT:

Choose 4 answers.

A. ADD MEMBERS - SEARCH

B. ADD MEMBERS - IMPORT FILE

C. EDIT MEMBERS- SEARCH

D. ADD MEMBER - PROFILE

E. UPDA TE & A DD MEMBERS - IMPORT FILE

Answer

A

A. ADD MEMBERS - SEARCH

B. ADD MEMBERS - IMPORT FILE

C. EDIT MEMBERS- SEARCH

E. UPDA TE & A DD MEMBERS - IMPORT FILE

Question 17

Q

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKYWAY,REECES PIECES,M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?

A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST

B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST A ND THE CANDY TYPE IS A DEPENDENT PICKLIST

C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL

D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS

E. NO, BECAUSE THEY ARE BOTH PICK FIELDS
…

Answer

A

B. YES, THE CA NDY MA NUFACTURER IS A CONTROLLING PICKLIST A ND THE CANDY TY PE IS A DEPENDENT PICKLIST

The Manufacturer being controlling with the Type being dependent is just common sense.

The fact that you can do thisiscovered in the following:
Rulesof Thumb:

● All fieldscan be controlling except Multi-Select Picklists(too many combinations)

● Only Custom Picklists and Custom M ulti-Select Picklists can be dependent

Question 18

Q

WHICH OF THE FOLLOWING A RE SETTING OPTIONS FOR THE USER INTERFACE?

Choose 4 answers.

A. ENABLE COLLAPSIBLE SECTIONS

B. SHOW QUICK CREATE

C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PA GES

D. TRANSFER ALL OPEN OPPORTUNITIES.

E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS F. ENABLE CHATTER

Answer

A

A. ENABLE COLLAPSIBLE SECTIONS

B. SHOW QUICK CREATE

C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES

E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS

Here are the options, right from the setup page:
(Your Name | Setup | APP Setup | Customize | User Interface)

Question 19

Q

AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED,YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?

A. TRUE

B. FALSE

Answer

A

B. FALSE

Warning: Custom fiscal years cannot be disabled once enabled. Enabling custom fiscal years has impacts on your reports, forecasts, quotas, and other date sensitive material. Do not enable custom fiscal years unless you understand and are prepared for all the
implications.

Question 20

Q

WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?

Choose 2 answers.

A. OPPORTUNITIES, FOLLOWERS, USER FEED

B. ACCOUNTS, USER FEED, COMMENTS

C. USERS, USER FEED, COMMENTS

D. CHATTER GROUPS, MEMBERS

Answer

A

C. USERS, USER FEED, COMMENTS
D. CHA TTER GROUPS, MEMBERS

Question 21

Q

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?

Choose 4 answers.

A. CONTRACT

B. OPPORTUNITY PRODUCT

C. PRICE BOOK

D. TICKET

E. SOLUTION

Answer

A

A. CONTRACT

B. OPPORTUNITY PRODUCT

C. PRICE BOOK

E. SOLUTION

Question 22

Q

WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?

A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB.

B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER ANDANYONE ABOVE IN THE ROLE HIERARCHY.

C. USERS WITH THE “ MANAGE CHATTER GROUPS “ PROFILE PERMISSION CAN CREATE GROUPS .

D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

Answer

A

D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.

Question 23

Q

WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK?

Choose 3 answers.

A. CUSTOM OBJECTS

B. EVENTS

C. LEADS

D. CONTACTS

E. TASKS

Answer

A

B. EVENTS
D. CONTACTS
E. TASKS

Question 24

Q

AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS : AN AUTO - NUMBER , A PERCENT AND A MULT I- SELECT PICKLIST. IS THIS POSSIBLE?

A. YES

B. NO

Question 25

Q

WHAT IS TRUE ABOUT MULTI-DAY EVENTS?
Choose 2 answers.

A. MULTI-DAY EVENTS HAVEA START AND END TIMES

B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER

C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS

Answer

A

A. MULTI-DAY EVENTS HAVEA START AND END TIMES

B. MULTI-DAY EVENTS MUSTBEASSIGNED TO ONLY ONE USER

● No matter what, you can only have one person in the Assigned To box (ergo, Answer B i s correct)

●Nomatterwhat,youwillhavestartandendtimes(ergo,AnswerAiscorrect)

○ If you clear the start/end times and try to save, you will get an error message

●AnswerCisabitambiguous,inthesensethatthereisno’multi-daycheckbox’whencreatinganevent,butthereis
one in the Activity Settings (see second screen shot below), so I would opt for the 100% correctness of A and B

Question 26

Q

CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.

A. TRUE

B. FALSE

Answer

A

B. FALSE

Because opportunities are usually influenced by more than one campaign, the campaign influence feature allows you to manually or
automatically associate multiple influential campaigns to a single opportunity.

Question 27

Q

IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED?

Choose 2 answers.

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY

B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN

C. THIS INFORMATION DOES NOT CONVERT OVER

D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

Answer

A

A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY

D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.

Conversion impact on campaigns:

If the lead matches an existing contact and both records are linked to the same campaign, the campaign member status is determined by w hichever is further along in the lifecycle of the campaign. For example, if the lead member status is “sent” and the contact member status is “responded,” the responded value is applied to the contact.
Related campaign information is alw ays associated w ith the new contact record regardless of the user’s sharing access to the campaign.
When more than one campaign is associated w ith a lead, the most recently associated campaign is applied to thePrimary Campaign Source field on the opportunity regardless of the user’s sharing access to the campaign.

Question 28

Q

WHICH FUNCTIONS AREAVAILABLE WITHSTANDARD FIELDS? CHOOSE ALL THAT APPLY.

Choose 3 answers.

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.

B. CHANGING FIELD LABELS

C. AUTO POPULATE FROM RELATED RECORD

D. ADDING HELP TEXT TO CERTA IN FIELDS.

Answer

A

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT

B. CHANGING FIELD LABELS

D. A DDING HELP TEXT TO CERTA IN FIELDS

Question 29

Q

WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?

Choose 2 answers.

A. SAVE

B. PRINTABLE VIEW

C. SCHEDULE FUTURE RUNS

D. SHOW/HIDE DETAILS

E. EXPORT DETAILS

Answer

A

A. SAVE
D. SHOW/HIDE DETAILS

Question 30

Q

WHO CAN GAIN ACCESS TO FOLDERS?

Choose 3 answers.

A. ROLES

B. ROLES & SUBORDINATES

C. ACCOUNT/ SALES TEAM MEMBERS

D. PUBLIC GROUPS

Answer

A

A. ROLES
B. ROLES & SUBORDINATES
D. PUBLIC GROUPS

Question 31

Q

WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION?

Choose 2 answers.

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER

B . THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED

C.THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT

D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI

Answer

A

A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER

B . THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED

In reality, Answer A should read as “the email activation feature requires that the user enter an activation code before logging in FROM a new computer”, but this is probably too much to expect.

Answer B: I found no evidence that one can disable thisfeature. In fact, I founda fewangry postsfrom customersthat were unable to disable this feature, where some alternative solutions included setting up an inclusive IP range in the Trusted IP Ranges;-)

Answer C: I found no evidence in the online help or on the Internet to support this claim.

Answer D: I performed an extensive search of the available options and did not find one to disable the email activation p r o c e s s.

Question 32

Q

WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS?

Choose 2 answers.

A.FOLLOW FILES AND LINKS FOR A DASHBOARD.

B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.

C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.

D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.

Answer

A

A.FOLLOW FILES AND LINKS FOR A DASHBOARD.

B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.

Rational:
● Answer A: I found some evidence to support this answer from the Winter 11 feature description below
● Answer B: Confirmed to be TRUE (kind of obvious)
● Answer C: Confirmed to be FALSE
○ I created a test report and used it in a test dashboard. I moved the test report to ‘my personal folder’. I logged in Kathy Cooper and confirmed that she could see the dashboard, but could not see the report. While logged in as Kathy Cooper, I followed the dashboard. While logged in as the Admin, I chatted a comment on the report. While re-logged in as Kathy Cooper, I checked the chatter feeds and did NOT see the chat for the source report.
● Answer D: Appears to be FALSE. See highlighted line in ‘Viewing Dashboard Chatter Feeds’ below. Viewing Dashboard Chatter Feeds

Question 33

Q

ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A CATEGORY?

A. CREATE ON SOLUTION

B. EDIT AND DELETE ON SOLUTION

C. EDIT ON SOLUTION

D. CREATE AND EDIT ONSOLUTION

E. MANAGE CATEGORIES

Answer

A

E. MANAGE CATEGORIES

I found no guidance for this Q&A in the SFDC documentation, so I went through the arduous process of:

1.EnablingSolutionCategoryBrowsing(Setup|AppSetup|Customize|Solutions|SolutionSettings->Turnonthe
Browse Solutions section on the Solutions tab home page (Enable Solution Browsing)

Cloning the System Administrator Profile (CSAP)
Assigning Kathy Cooper to the CSAP
Logging in as Kathy Cooper and verifying that she can create categories, and then…
Iteratively removing permissions from the CSAP and logging in as Kathy Cooper to see what happens
Here iswhat I found:
● Unchecking ‘Manage Categories’ in the ‘Administrative Permissions’ section of the CSAP prevented Kathy from being able to create categories.
● Checking ‘Manage Categories’ in ‘Administrative Permissions’ and removing all access from ‘Solutions’ in ‘Standard Object Permissions’ section in the CSAP had NO EFFECT.
● Ergo, none of the original answers wa s correct, so I added Answer E. (Validated by Sergio Valle)

Question 34

Q

ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHA T TYPE OF USAGE?

A. API

B. UI

Question 35

Q

THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE:

Choose 2 answers.

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT

B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

Answer

A

A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT

B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS

Question 36

Q

WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?

A. PUT ON HOLD

B. REMOVED FROM THE QUEUE

C. WORKFLOW WILL FIRE ON JULY 30TH

D. WORKFLOW WILL FIRE ON JULY 23RD

Answer

A

B. REMOVED FROM THE QUEUE

Time-dependent actions remain in the w orkflow queue only as long as the w orkflow rule criteria are still valid. If a record no
longer matches the rule criteria, Salesforce removes the time-dependent actions queued for that record. For example, an
opportunity w orkflow rule may specify:
○ ○
A criteria set to “Opportunity: Status not equals to Closed Won, Closed Lost.”
An associated time-dependent action w ith a time trigger set to seven days before the opportunity close date.
●
If a record that matches the criteria is created on July 1st and the Close Date is set to July 30th, the time-dependent action is
scheduled for July 23rd. However, if the opportunity is set to “Closed Won” or “Closed Lost” before July 23rd, the time-
dependent action is automatically removed from the queue.

Question 37

Q

WHO CAN MANUALLY SHAREA RECORD? (SELECT ALL THAT APPLY)

Choose 3 answers.

A. THE OWNER OF THE RECORD

B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD

C. SYSTEM ADMINISTRA TOR PROFILE

D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

Answer

A

A. THE OWNER OF THE RECORD

C. SYSTEM ADMINISTRATOR PROFILE

D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE

Note that Answer B is clearly wrong, which makes this question a bit too easy, but in case there are more viable alternatives in a test question, I suggest reading through the help text. Also, Answer C should ideally be written as ‘Users with the System Administration Profile’.

Question 38

Q

WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDA TION RULE THE ERROR MESSA GES GET SENT TO:

A. IT DOES NOT GENERA TE AN ERROR MESSAGE

B. THELEADASSIGNMENT CREATOR

C. THE DEFAULT LEAD CREATOR

Answer

A

C. THE DEFAULT LEAD CREATOR

Salesforce runs field validation rules before creating records submitted via Web-to-Lead and only creates records that have valid values. Through experimentation, I discovered that if a lead cannot be created due to a validation error, the Admin gets an email with the details of the error and all of the web-to-lead data that was captured.

Question 39

Q

A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED?

Choose 2 answers.

A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCA TED

B. CREATE A SHARING RULE TO RESTRICT THEACCESS

C. EDIT THE DASHBOARD PROPERTIES TO SAV E IT IN A FOLDER THA T IS ACCESSIBLE TO ONLY CERTAIN PEOPLE

D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

Answer

A

C. EDIT THE DASHBOARD PROPERTIES TO SAV E IT IN A FOLDER THA T IS ACCESSIBLE TO ONLY CERTAIN PEOPLE

D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED

Administrators control access to dashboards by storing them in folders w ith certain visibility settings. Dashboard folders can be public, hidden, or restricted to groups, roles, or territories. If you have access to a folder, you can view its dashboards. To view a dashboard component, users need access to the folder for the underlying source report.

Question 40

Q

WHICH TYPE OF FILE CAN BE A CCESSED FROM THE FILES TAB?

Choose 3 answers.

A. FILES A TTACHED TO A CHATTER GROUP POST

B. FILES IN CONTENT WORKSPACES

C. FILES ATTACHED TO A CHATTER PROFILE POST

D. FILES UPLOADED TO THE DOCUMENTS TAB

E. FILES UPLOADED TO THE SOLUTIONS TAB

Answer

A

A. FILES A TTA CHED TO A CHA TTER GROUP POST

B. FILES IN CONTENT WORKSPA CES (e.g. Salesforce CRM)

C. FILESATTACHEDTOA CHATTER PROFILEPOST

Answer D (documents tab) is clearly contradicted by the help-text below. Answer E (solutions tab) is not viable because the solutions tab is not a repository for files. It is a repository for solutions, which are outside the scope of the Files Tab.

Question 41

Q

A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY PERFORMS AN UPLOAD WITH THE INCORRECT NFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?

Choose 2 answers.

A. MASS DELETE WITH THE MASS DELETE WIZARD

B. DELETE THE RECORDS WITH THE IMPORT WIZARD

C. DELETE THE RECORDS WITH THE DATA LOADER

D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN

Answer

A

A. MASS DELETE WITH THE MASS DELETE WIZARD

C. DELETE THE RECORDS WITH THE DATA LOADER

Question 42

Q

WHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?

A. PURCHASE UNLIMITED EDITION LICENSES

B. REQUEST A FEA TURE LICENSE FROM SALESFORCE.COM

C. ENABLE CUSTOMIZABLE FORECASTING

D. ENABLE MULTIPLE CURRENCIES

Answer

A

D. ENABLE MULTIPLE CURRENCIES

(Note: Answer C is something that needs to be done in advance of enabling a custom fiscal year)

Question 43

Q

WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?

A. 65000

B. 2000

C. 3000

D. 1000

Question 44

Q

CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?

Choose 2 answers.

A.SAVINGA RECORD

B. MASS EXPORTING DATA

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME

D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

Answer

A

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME

D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

Here are the data type conversions that are okay - everything else is not okay:
● Picklist TO M ulti-Select Picklist
○ Defined picklist values are retained for picklist -> multi-select picklist
● Picklist TO Checkbox, provided you map which picklist values map to checked or unchecked
● Picklist TO/FROM Text
● Text TO/FROM Autonumber, provided text is less than of equal to 30 characters
● Text Area (Long) TO Email, Phone, Text, Text Area or URL, with the caveat that your record is truncated to the first 255 characters
● Text Area (Rich) TO Text Area (Long), with the caveat that any images are deleted the next time the new Text Area (Long) field is saved.
● Master-Detail TO Lookup relationship, provided that there is no dependent Roll-Up Summary field on the Master Object
● Lookup TO Master-Detail relationship, provided that there are no existing records on the object that have a null value set for the lookup relationship
Here is a short list of impacts to be aware of:
● If data is lost during conversion
○ List viewsbased on custom field will be deleted
○ Assignment and Escalation rules may be affected
● If you change data type for any custom field used in Lead Conversion, the lead field mapping will be dropped
●AnycustomfieldthatissetasanExternalIDcanonlybechangedtotext,numberoremailtocontinueactingasan
External ID
● You cannot convert existing fields into encrypted, or encrypted fields into non-encrypted

Question 45

Q

IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT A CCESS TO THA T OBJECT?

A. PROFILE

B. ROLE HIERARCHY

C. RECORD TYPE

D. PAGELAYOUT

Answer

A

A. PROFILE

Question 46

Q

WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU A LSO DEFINE?

A. WHETHER OR NOT THE FIELD IS REQUIRED

B. AN ERROR MESSAGE

C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS

D. WHETHER OR NOT THE RECORD GETS DELETED

Answer

A

B. AN ERROR MESSAGE

On the page to create a data validation rule, the followin are required:

● Rule Name
● Error Condition Formula
● Error Message
● Error Location (defaulted to Top of Page)

Question 47

Q

WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?

Choose 3 answers.

A. PROFILE-BASED IP RESTRICTIONS

B. ORGANIZATION-WIDE IP RESTRICTIONS

C. PROFILE-BASED LOGIN HOUR RESTRICTIONS

D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS

Answer

A

A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS
C. PROFILE-BASED LOGIN HOUR RESTRICTIONS

Question 48

Q

A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?

Choose 3 answers.

A. IF THE FIELD IS USED IN A VALIDATION RULE

B. IF THEFIELD IS REFERENCED INA REPORT TYPE

C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE

D. IF THE FIELD IS USED IN A FORMULA FIELD

Answer

A

A. IF THE FIELD IS USED IN A VALIDATION RULE

C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE

D. IF THE FIELD IS USED IN A FORMULA FIELD

Note, the original question asked that only 2 answers be given, but I clearly identified 3 valid answers, validated by Sergio Valle.
Created 4 custom fieldsacrossthe use casesand then attempted to delete them:
● TCF Validation Rule
○ Could NOT delete when used in a validation rule:
■ Whether it was referred to in a validation rule for a different field, OR
■ Whether it was the very target of the validation rule – i.e. TCF Validation Rule cannot equal ‘Apple’
○ Was able to delete once removed form the validation rule.
● TCF Report Type
○ COULD delete when included in a custom report ● TCFWorkflowField
○ Could NOT delete when referenced in workflow field update (as target or not).
○ Was able to delete once removed form the workflow rule.
● TCF Formula Field
○ Could NOT delete when used in a formula.
○ Was able to delete once removed form the validation rule.

Question 49

Q

WHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?

A. MARKETING USER

B. SALES USER

C. CONTRACT MANAGER

D. SOLUTION MANAGER

Answer

A

B. SALES USER

‘Sales User’ is akin to ‘Standard User’, given how Salesforce.com got started

Question 50

Q

WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TY PE?

A. YES

B. NO

Answer

A

A. YES

Here are the data type conversions that are okay - everything else is not okay:
● Picklist TO M ulti-Select Picklist. Defined picklist values are retained for picklist -> multi-select picklist
● Picklist TO Checkbox, provided you map which picklist values map to checked or unchecked
● Picklist TO/FROM Text
● Text TO/FROM Autonumber, provided text is less than of equal to 30 characters
● Text Area (Long) TO Email, Phone, Text, Text Area or URL, with the caveat that your record is truncated to the first
255 characters
● Text Area (Rich) TO Text Area (Long), with the caveat that any images are deleted the next time the Text Area (Long) field is saved.
● Master-Detail TO Lookup relationship, provided that there is no dependent Roll-Up Summary field on the Master Object
● Lookup TO Master-Detail relationship, provided that there are no existing records on the object that have a null value set for the lookup relationship
Here is a short list of impacts to be aware of:
● If data is lost during conversion
○ List viewsbased on custom field will be deleted
○ Assignment and Escalation rules may be affected
● If you change data type for any custom field used in Lead Conversion, the lead field mapping will be dropped
● AnycustomfieldthatissetasanExternalIDcanonlybechangedtotext,numberoremailtocontinueactingasan External ID
● You cannot convert existing fields into encrypted, or encrypted fields into non-encrypted

Question 51

Q

ON LEA D CONV ERSION A LEA D OBJECT CUSTOM FIELD CANNOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?

A) ACCOUNT

B) CONTACTS

C) CASE

D) OPPORTUNITY

Answer

A

C) CASE

Think about it: Leads turn into Opportunities with associated Accounts / Contacts A Case i s opened when an Account (or Contact) has a problem.

Question 52

Q

DASHBOARDS CA N BE CREA TED BY USING STANDARD REPORTS AS SOURCE REPORTS?

A) TRUE

B) FALSE

Answer

A

B) FALSE

Dashboards
● Visual representations of key business information
● Show information from multiple reports
● Use custom Reports as source (Matrix and Summary)
● Running user determines the level of access to the dashboard data
● Refresh can be scheduled
● Email a dashboard

Question 53

Q

WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?

A) SFDC IMPORT WIZARD

B) DATA LOADER

Answer

A

B) DATA LOADER

SFDC Import Wizard can handle up to 50 thousand records
● The import w izard is an easy-to-use multi-step w izard for updating and importing
○ Contacts
○ Accounts
○ Leads
○ Custom Objects
○ Solutions
○ Note that any other object that is not in the above list must be imported/exported using the Data Loader - i.e. if you are asked what the best i s to import 49,000 Ca ses, don’t be fooled by the fact that you will be importing less than 50,000 items, a s the Import Wizard cannot import Cases.
Acronym for Import Wizard objects: CALCuS
• Contacts
• Accounts
• Leads
• Custom Objects
• Solutions
Data Loader can handle up to 5million records
● Client Application
● Used for import via CSV (or other delimited) or DB connection
● Used for export via CSV (or other delimited)
● Can use interactive user interface or automated batch process via command line
● Drag-and-drop field mappings
● Support for all objects, including custom objects
● Detailed success and error log files in CSV format

Question 54

Q

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?

A)EMAIL TOLEAD

B) EMAIL TO CASE

C) WEB TO LEAD

D) WEB TO CASE

Answer

A

A)EMAIL TOLEAD

Question 55

Q

WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?

A) PROFILE

B) ROLE

C) ALIAS

D) COMMUNITY NICKNAME

Answer

A

B) ROLE

Role is listed as ‘Required Information’ but the default option is ‘<none>’ and it is okay to leave it.</none>

Question 56

Q

A USER SUCCESSFULLY LOGIN’S AT 3:00 PM, WHAT HAPPENS A T 3:31 PM, IF THE LOGIN HOURS FOR THE USER’S PROFILE ARE SET FROM 7:30 AM TO 3:30 PM?

A) USER IS AUTOMATICALLY LOGGED OUT

B) USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES

C) USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION

D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC .

Answer

A

D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC .

Question 57

Q

WHAT IS THE IMPACT ON A USER OF THE ORGANIZATION LEVEL LOCAL EXCHANGES?

A) THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANIZATIONLEVEL LOCALE

B)THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANIZATION LOCALE OR HIS OWN LOCALE

C)NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE

D) FROM A NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALE

Answer

A

C)NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE

Users inherit Time Zone, Locale, Language, Currency Locale, and probably more, from Company when they are created, but subsequent changesthese attributesin the Company Profile are not propagated to Users. In other words, thisisnot true Object Oriented inheritance. Thisismore likeinitialization of child attributesusing the valuesfrom parent attributesat the time of child-object creation.

Question 58

Q

API’S ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?

A) DEVELOPER EDITION

B) PROFESSIONAL EDITION

C) ENTERPRISE EDITION

D) UNLIMITED EDITION

Answer

A

B) PROFESSIONAL EDITION

Question 59

Q

WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?

A. WHEN A RECORD IS CREA TED, OR WHEN A RECORD IS EDITED AND DID NOT PREV IOUSLY MEET THE RULE CRITERIA

B. ONLY WHEN A RECORD IS CREATED

C. EVERY TIME A RECORD IS CREATED OR EDITED

D. ALL 3 CRITERIA ’S CAN BE USED

Answer

A

C. EVERY TIME A RECORD IS CREATED OR EDITED

Think about it: It would be unwise to accumulate a bunch of redundant, time-dependent work flow actions, which is possible if you trigger the action every timea record isedited (not so much created, since thishappensonly once).

Question 60

Q

WHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM ?

A. PROFILE BASED LOGIN HOURS

B. PROFILE BASED LOGIN IP RANGES

C. ORGANIZATION BASED LOGIN HOURS

D. ORGANIZATION BASED LOGIN IP RANGES

Answer

A

C. ORGANIZATION BASED LOGIN HOURS

Question 61

Q

FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?

A. 15

B. 30

C. 45

D. 60

Question 62

Q

WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?

A. PAGE LAYOUT

B. VALIDATION RULE

C. ROLES & PROFILES

D. FIELD LEVEL SECURITY

Answer

A

B. VALIDATION RULE

A single validation rule will be in effect across multiple Page Layouts, and during programmatic operations or data imports. Field-level security controls access to view/edit, but does not enforce required population. Profiles and roles control object- level and record-level access, respectively, but, again, do not enforce required population. Of course, making the field required when you define it is another sure-fire way, but that is not one of the options listed.

Question 63

Q

WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?

A. SERVICE

B. SALES

C. CALL CENTER

D. COMMUNITY

E. MARKETING

Answer

A

A. SERVICE

In the standard drop-down on my DEV instance, I see:
● Sales
● Marketing
● Salesforce Chatter
● Force.com
● Call Center
● Community
Acronym = SM SFCC (i.e. SM S as in ‘text message’ and FCC as in ‘Federal Communication Commission’)

Question 64

Q

WHICH OF THE FIELD TYPES CANNOT BE USED AS A N EXTERNAL ID?

A. TEXT FIELD

B. NUMBER FIELD

C. PICKLIST FIELD

D. EMAIL ID FIELD

Answer

A

C. PICKLIST FIELD

Text, Number and Email fieldscan be used as External IDs- do not believe that other fieldscan.

Answer 60

A

D. MULTI SELECT PICKLIST

Think about it. It would be too complex to model all the combinations.

Answer 61

A

B. NO

Note that thisisreferring to Custom Validation rules, as Apex triggers are fired and universally required custom fieldsand validation rules are enforced only if validation and triggers for lead convert are enabled in your organization.

Answer 62

A

C. LAST DAY OF CURRENT QUARTER

Answer 63

A

D. MODIFY ALL DATA

Answer 64

A

B. NO

Standard profiles cannot be edited. You need to clone them to custom profiles and then edit the custom.

Answer 65

A

C. ACCOUNT

Answer 66

A

B. MARKETING PROCESS

Answer 67

A

D. BOTHA & B

Answer 68

A

…
B. NO

(Here,they are referring to actual Salesforce.comusers, not the records belonging to Salesforce.com users;-)

Answer 69

A

C. OPPORTUNITIES

Answer 70

A

C. PRODUCTION AND FULL COPY SANDBOX

Although this is probably a good representative question-and-answer, it may also be representative of a certain amount of ambiguity that you might find in the exam questions. For example, in the help text below, you will see that data that is copied down from Production to the Sandbox retains the Salesforce Record ID and Configuration only sandboxes copy, among other things, Products, which would result in matching Salesforce Record IDs, though in very narrow circumstances. Ergo, the best answer is Production and Full Copy Sandboxes, since Fully Copy Sandboxes pull down all of the data with matching Salesforce Record IDs, leaving aside any narrow exceptions.

Answer 71

A

A.READ ONLY FOR THE USER

Answer 72

A

E. AVERAGE

Answer 73

A

D. VLOOKUP

Note that VLOOKUP is listed in the help text table below, but I went through every available data types for a function, and did not find VLOOKUP, so the answer iscorrect. (Note that I did not find any functionsin the Summary, Advanced and Encoding function categories below and had mixed results for the other function categories. Further clarification is required.)

Answer 74

A

C. MATRIX REPORTS

Answer 75

A

B. DATA LOADER

You cannot import Cases with the Import Wizard, but you can import any kind of object with the Data Loader

Answer 76

A

A. TRUE

This is kind of tricky, since the guidance below makes a distinction for ‘dynamic dashboards’

Answer 77

A

C. 500

NOTE: THIS IS ACTUALLY LISTED AS 800 / OBJECT IN THE SFDC ONLINE HELP

Answer 78

A

A. TABULAR

Answer 79

A

C. OPPORTUNITIES

Answer 80

A

C. CONSOLE

Answer 81

A

C. OWD IS PUBLIC READ WRITE

Why? Because once the Organization-Wide Default is set to Public Read-Write, there is no greater access, and therefore no ability to create sharing rules - you can already get to everything!

Answer 82

A

B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD

Object-level access takes precedence over Record-level access.
● Specify the objectsthat users can access, you can assign permission setsand profiles.
● Specify the fieldsthat users can access, you can use field-level security.

Answer 83

A

A. ACCOUNTS

● Specify the individual records that users can view and edit, you can set your organization-wide sharing settings,
define a role hierarchy, and create sharing rules.

Answer 84

A

A. TABULAR REPORTS

Answer 85

A

B. APPROVAL PROCESS

Answer 86

A

D. VISUALFORCE

Answer 87

A

B. ACCOUNT

Answer 88

A

C. CONTACTS

Answer 89

A

C. DEVELOPER EDITION

Answer 90

A

B. NO

Sharing rules extend access; they do not restrict access – you choose the most restrictive accessvia ORG-wide defaultsand then open up access via Role Hierarchy and Sharing Rules. (Of course, the absence of sharing rules restricts access, but we won’t go so far as to read into question that deeply ;-)

Answer 91

A

B. NO

I thought about rewording this question, but decided to leave it in its current form and provide some guidance on interpretation. It is possible to setup a workflow rule to trigger an alert for a probability greater than or equal to 80% and less than 85%, and then a second workflow rule to trigger an alert for a probability greater than or equal to 85%, which would lead one to believe that Answer C is the correct answer, but it appears as though this question is asking about a single big deal alert or workflow rule that is set to trigger with a probability greater than or equal to 80%, which will not, in fact, trigger another alert if the probability goes from 80%to 85%.

Answer 92

A

A. MANAGED PACKAGES

Answer 93

A

B. BIG DEAL ALERT

Answer 94

A

A. LEADS AND CASES

Answer 95

A

A. TRUE

Note that Ryan M cCullough pointed out a flaw in this question, since there is an option to “ignore business hours”. Ideally, the question should be re-worded to something like “escalation rules that are associated with business hours only run during those businesshours”, but this would erode the nuance of the question, and potentially, one’sability to navigate similar nuances on an exam. If one elects to “ignore business hours” then the escalation rule will run at any time, but it is not associated with business hours, but this does not erode the intent of the question – i.e. saying that citizens are governed by the laws of the countries for which they are associated is not eroded by the fact that a nomad is not governed by any laws ;-)

Answer 96

A

A. TRUE

Unless the creator creates a ‘dynamic dashboard’ in Enterprise, Unlimited or Developer edition with “manage dynamic dashboards” permission, and the “run as logged-in user” option is selected.

Answer 97

A

B. 3

Think about it: X < Y < Z.

Answer 98

A

B. EVERY TIME THEY ARE SEEN (VIEWED)

Note that when I go to create a Formula field in my training instance, this is the text that shows up next to that option: “A read-only field that derives its value from a formula expression you define. The formula field is updated when any of the source fields change.” I would think that this re-calculation occurs whether the field is seen or not, especially if a change in the formula value triggers workflow. Having said that, Randy Miller provided some points that help to rationalize Answer B:
• Answer A and Answer D are not nonsensical, as it would make no sense to constrain recalculation to a fixed time
• Answer C is challengingin the sense that there are many typesof DML, up toandincluding deletion of the formula
fielditself!

Answer 99

A

D. ALL OF THE ABOVE

(unsubstantiated)

Answer 100

A

C. 50,000

Import Wizard = CALCuS

● Contacts

● Accounts

● Leads

● Customer Objects

● Solutions

Answer 101

A

A.ANY PERSON, ORGANIZATION OR COMPANY THAT MAYBE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS

Answer 102

A

C. WEB-TO-CASE

Think about it: The last thing you want to do is annoy a user submitting a Case.

Answer 103

A

A. (1 OR 2 OR 3) AND 4

Answer 104

A

D. USER RECORDS CA NNOT BE IMPORTED V IA IMPORT WIZA RD

Import Wizard = CALCuS

● Contacts
● Accounts
● Leads
● Customer Objects ● Solutions

Answer 105

A

E. ALL OF THEABOVE

Answer 106

A

E. VALIDATION RULE ERROR MESSAGE

Not sure that it is entirely accurate to say that Page Layouts ‘control’ Custom Fields

Answer 107

A

C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS

Answer 108

A

B. FIRST 2K RECORDS ARE DISPLAYED IN THE UI

Answer 109

A

B. DELETES THE TAB FROMTHAT APPLICATION

Answer 110

A

C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL”

Answer 111

A

C. USERNAME

Think about it: You have multiple training ORGs, all with the same Email ID, and you already know that Profiles and Roles can be attached to many users. (We just happen to use our emails as Usernames, but don’t let that fool you)

Answer 112

A

E. ROLLUP SUMMARY

Answer 113

A

D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS

This answer is a little misleading, as it is not truly ‘the first row of any available dashboards’, it is the first row of the dashboard that you select to display on your Home tab. Here is a SNIP of the resulting page when I click ‘customize page’ from the dashboard section of my Home tab:

Answer 114

A

D. CUSTOM FORMULA FIELD

Answer 115

A

A. TRUE

Once you define a custom fiscal year, you CANNOT switch back to standard fiscal year. You then have to create custom forecasts- etc - to deal with this.

Answer 116

A

B. FALSE

Adding an activity or sending an email DOES NOT require you to save or change the case, ergo these do not cause the escalation rules to re-evaluate.

Answer 117

A

B. NO

Sidebar search (Chatter=Off) and Global search (Chatter=On) are mutually exclusive.

Answer 118

A

A. TRUE

Bottom Line: Campaign detail pages will only contain related opportunities for which the campaign in question is the ‘primary campaign source’.

Answer 119

A

B. FALSE

Adding a related comment DOES NOT require you to save or change the case, ergo this does not cause the escalation rules to re-evaluate.

Answer 120

A

A. TRUE

Custom object records appear in search results only if they have a custom tab.

Answer 121

A

A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CA NNOT TRA CK SPECIFIC A CTIONS

Answer 122

A

C. SIDEBAR

Answer 123

A

C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE

Thismakes sense, because it is a USER clicking on the ‘Create New Apps’ link, NOT an ADMINISTRATOR clicking on ‘Setup | App Setup | Create | Apps’ link.

Answer 124

A

D. PACKAGES

Answer 125

A

B. FALSE

This appears to be an action that one takes when creating and configurationan APP.

Answer 126

A

C. SCATTER

Answer 127

A

B. CRITERIA BASED SHARING RULES

Note sure about the language of thisquestion, in the sense that I cannot rationalize ‘automatically opening records’. It might more like ‘automatically sharing records’ or ‘programmatically sharing records’.

Answer 128

A

C. ENTERPRISE EDITION

5 Dynamic Dashboardsfor Enterprise Edition 10 Dynamic Dashboards for Unlimited Edition 3 Dynamic Dashboardsfor Developer Edition
Perhaps dynamic dashboards were already in place for the Unlimited and Developer editions, and then were added to the Enterprise edition. Regardless, this question is confusing, as it seems to indicate that dynamic dashboards were launched for the Enterprise edition only, which is not the case.

PCGPEUD:

● Personal

● Contact Manager

● Group

● Professional

● Enterprise

● Unlimited

● Developer

Answer 129

A

B. INSERT, DELETE

I find no explicit information on this in the help or training materials, but, suffice to say, you know that you can either Insert (create) or Delete a chatter post, so it would stand to reason that Update would be precluded

Answer 130

A

D. YES A ND EVERY ONE WILL BE ABLE TO SEE IT REGA RDLESS OF A CCESS TO DASHBOARD

IT’S A PICTURE! IT’S A PICTURE!

Answer 131

A

B. YES BUT ONLY IN TABLES

Answer 132

A

D. ALL OF THE ABOVE

Looking at the Spring 11 release notes, I only found Like and @M ention. I did not find ‘Live Updates’, nor did a ‘Chatter Live Updates’ search come back with any results. Not sure if I can trust this answer, but don’t have any data that excludes Live Updates.

Answer 133

A

A. LOCALE

Answer 134

A

B. CREATE A LIST VIEW ON ACCOUNTS

The console just assembles available components. It is not the place where you create components.

Answer 135

A

A.VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.

C. VALIDATION RULES CAN REFERRENCE FIELDS WHICHARE NOT INCLUDED INA PAGE LAYOUT.

Answer B: Validation rules DO NOT update fields. They check field values and return an error message for invalid data.

Answer D: You CANNOT save a validation rule unless you enter an error message.

Answer 136

A

C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.

Answer 137

A

D.THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP

Answer 138

A

A. FREE EDITION

(I did not think that there was a ‘Free Edition’, because it is not in my stupid acronym below)

PCGPEUD

● Personal

● Contact Manager

● Group

● Professional

● Enterprise

Unlimited

● Developer

Answer 139

A

B. COMMA DELIMITED (.CSV)

C. EXCEL (.XLS)

NOT PDF! NOT PDF!

Answer 140

A

E. SOLUTION MANAGER

Answer 141

A

A. TRUE

The Report Wizard
● Used to customize existing reports, or create new custom reports
● Number of w izard steps depends on report format selected
Report Builder
● Used to customize existing reports, or create new custom reports
● Allchanges made throughasingledrag-and-drop interface,witharealtimepreview

Answer 142

A

B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD

D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD

E.CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO

[3 6 5 D a y s + C l o se d ( o r E v e n t )]

Answer 143

A

B. CASE(PICKLIST_FIELD)

Answer 144

A

B. PROFILES

Company’s Core Data:
(Here is a little story you can use to memorize what is in the Company Profile)

I went to a different TIM EZONE to see a new LOCALE, but I didn’t speak the LANGUAGE or have any CURRENCY, so I walked to the ADRESS of my PRIM ARY CONTACT to ask if he had any STORAGE he could LICENSE to me, but he said “nope, just USED SPACE, come back next FISCAL YEAR”.

Answer 145

A

B. FALSE

The Report Wizard
● Used to customize existing reports, or create new custom reports
● Number of w izard steps depends on report format selected
Report Builder
● Used to customize existing reports, or create new custom reports
● All changes made through a single drag-and-drop interface, with a real time preview

Answer 146

A

A. TRUE

This question relies on quite a fine distinction in the wording of the question. Note that the question does NOT state that Profiles determine what records a user has access to. Rather, it states that Profiles control what a user can do with the records that they have access to, which is correct. So, for instance, if a user has access to a particular record via the role hierarchy – i.e. a record owned by another user associated to a role that is a direct descendent of the role that our particular user is a ssociated with – then the user will only be able to perform the actions that their profile stipulates for the associated object – i.e. view, edit, delete, transfer. Thisisconsistent with the wording of the question.

Answer 147

A

D. UPON SAVING A RECORD

Answer 148

A

C. REPORT BUILDER

Answer 149

A

A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE

Answer 150

A

B. FALSE

This would be akin to a circular reference, which is a bad idea.

Answer 151

A

B. UNLIMITED, DEVELOPER A ND ENTERPRISE EDITIONS

D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS

Answers B and D are the same, just in different orders ;-)

PCGPEUD

● Personal

● Contact Manager

●Group

● Professional

● Enterprise

● Unlimited

● Developer

Answer 152

A

A. USER A

I created a workflow with an immediate action to update a field, logged in as Phil Smith, changed an Account owned by David Hudson, and confirmed that Phil Smithis, in fact, listed asthe owner of the changein the Account Field history.
I then changed the immediate action to a time-dependent action, set Kathy Cooper as the default workflow user, logged in as Phil Smith, changed an Account owned by David Hudson, and confirmed that Phil Smith is still listed as the owner of the change in the Account Field history. (Note that there some indication in the online help that the default workflow user would be listed as the change owner, but this is not the case, ba sed on my experimentation).

Answer 153

A

B. IT DETERMINES THE DELIMITER.

LOCALE DELIMETER! LOCALE DELIMTER!

Answer 154

A

C. EMAIL-TO-CASE

D. CONNECT FOR OUTLOOK

Answer 155

A

B. MATRIX

Answer 156

A

A. TRUE

For standard and custom profiles, this answer was validated via experimentation. Here are the key data points:
1) For most apps, you can remove visibility from all profiles, except for the:
a) Sales app, which is set to visible for all profiles except the Standard Platform User / Light User profiles b) Platform app, which is set to visible for the Standard Platform User / Light User profiles
Ergo, between these two, every standard and custom profile will have a visible app.
2) Inthe“AssignedApps”configurationscreenforStandardorCustomprofiles,theDefaultAppisaradiobutton,which cannot be unselected outright, so one of the apps will be selected as the default, and whichever apps is selected as the default will have the “Visible” checkbox locked to checked, with no way to uncheck it.
I do not believe that the reference to Customer Portal profiles changes this assessment, but I would venture a guess that it does not change this assessment. Note to reader: If you are able to gather any intel to clarify this, please let me know.
Note that during experimentation, I also confirmed that all apps have to have at least one tab, and every app also needs to have a default landing tab, which would be one and the same for an app with only one tab ;-)

Answer 157

A

B.CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS. Provided they have the correct license

C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEA D, A ND PERSON ACCOUNT DETAIL PAGES.

E.ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD.

Answer 158

A

B. FALSE

There was a previous question that spoke to this: Customizable Forecasting is a prerequisite in order to enable territory management? Answer =TRUE!

Answer 159

A

C. YOU CAN CHOOSE TO UPDATE THE EXISTING A CCOUNT AND CONTACT.

Answer 160

A

E. SERVICE CLOUD

Answer 161

A

F. 50

Note that the original question/answer from the source quiz had E. 25 as the correct answer, but if you refer to the ‘Rules Limits’ table below, you will see that Active Rules is 50 per object, assuming that is what is meant by ‘Entity’. (Another point of confusion here is that you can have up to 300 Rules per object, but only 50 Active Rules per object).

Answer 162

A

B. TABULAR

Answer 163

A

A. ACCOUNTS AND CONTACTS

C. MARKETING AND LEADS

E. CONTENT LIBRARY

F. OPPORTUNITIES AND QUOTES

Answer 164

A

D. CALL CENTER

Answer A: Idea s is actually a Tab within the Community App

Answer B: Campaigns is actually a Tab within the Marketing App

Answer C: Administration is actually a function (or verb), not an App

Answer E: There isno SalesCenter

Answer 165

A

D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NA ME, RECORD OWNER, OR FEED POST

How do I control w here users go w hen clicking a dashboard component?
EditacomponentandsettheDrillDowntooptiononthe ComponentDatatab. Chooseoneoftheseoptions:
● Source Report—Takes the user to the full source report for the dashboard component.
● Filtered Source Report—When users click individual groups, X-axis values, or legend entries, they are taken to the source
report filtered by w hat they clicked. For example, if you had a stacked vertical column chart of opportunities grouped by stage,
w i t h mo n t h s a s t h e X - a x i s , y o u c o u l d c l i c k a n i n d i v i d u a l s t a g e i n a b a r , a m o n t h o n t h e X - a x i s , o r a l e g e n d e n t r y f o r a s t a g e t o
drill dow n to the filtered source report. (Not available for gauges, metrics, or tables.)
● Record Detail Page—
page for that record. You can only choose this option for tables and charts that use a source report grouped by record name,
record ow ner, or feed post.
(Not available for gauges or metrics.)
● Other URL—Takes the user to the URL that you specify. You can’t add URLs that begin w ith “mailto:” or “javascript:” to
dashboard components.
When users click chart or table elements, axis values, or legend entries, they are taken to the detail

Answer 166

A

A. PEOPLE

B. CONTENT

D. GROUPS

E. FILES

Note that one might be tempted to choose “C. PROFILES”, but if we are to believe that Profiles refers to the configuration profiles and Chatter Profiles refers to one’s chatter profile page, then we cannot select Profiles without the “Chatter” prefix.

Answer 167

A

A. LOOKUP RELATIONSHIP

Answer 168

A

F. ALL EDITIONS ARE SUPPORTED

Answer 169

A

A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD

C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST

D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE

Answer B: Not sure if this means that you can send 1 request to 2 approvers, which can be done, or if the approver who receives a request email can then forward to someone else to reply to approve, which cannot be done, or what… so I ca n’t include or exclude thisone, but would leave it out of theanswersjust the same.
Answer E: Online help states that approver can access approval page from a Wireless browser, which, I a ssume, i s considered to be ‘outside the APP’.

Answer 170

A

B. EVERY TIME A RECORD IS CREATED OR EDITED

Answer 171

A

B. FALSE

Record Locking is a process of preventing user s from editing a record regardless of field level security / sharing settings.

Answer 172

A

A. PREVENT A USER FROMVIEWING CUSTOM TABS

B. PREVENT THE USE OF MASS EMAIL

Answer A: You can prevent a user from viewing custom or standard tabs. The answer, as presented, is still correct, but one should not assume that one can prevent a user from view custom tabs ONLY.

Answer C: Profiles control access to objects and attributes. ORG wide defaults, Role Hierarchy and Sharing Rules control access to Records.

Answer 173

A

A. TABLES

C. CHARTS

D. GAUGES

Answer B: Dashboard is driven by summary reports, but not made of summary reports.

Answer 174

A

B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.

Answer 175

A

F. ALL EDITIONS

Of all the available answer s, F i s the best one, but, as you can see from the help below, it is NOT available in Database.com, though ‘Database.com’ is not listed as an Edition elsewhere - thus far it has been Personal, Contact Manager, Group, Professional, Enterprise, Unlimited and Developer.

Answer 176

A

B. FALSE

‘Create’ restrictions do not affect ‘Read’ capabilities

Answer 177

A

A. 500

(There is evidence to suggest D is a better answer)

Answer 178

A

C. CLOSE DATE = LAST DAY IN FISCAL QUARTER

D. STAGE = FIRST STAGE IN LIST

Neither of these fields is really ‘transferred’ to the opportunity. They are set in the newly created opportunity, and the ‘Stage’ is not even mentioned in the Lead Conversion Mapping help below

Answer 179

A

B. 10

Bottom line answer comes from the ‘Salesforce Editions and Limits Page’
https://help.salesforce.com/HTViewHelpDoc?id=limits_general.htm&language=en_US

Answer 180

A

A. SALESFORCE AUTOMATION

B. MARKETING MANAGEMENT

C. CUSTOMER SUPPORT MA NA GEMENT

NOT CAMPAIGN M ANAGEMNET! NOT CAMPAIGN MANAGEMENT!

Answer 181

A

B.LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN

To be sure, Opportunitiescan be associated with more than 1 Campaign, but they can only have 1 Primary campaign. Note the original question omitted the word ‘primary’ from the relationship, indicating that an Opportunity can only have one campaign, which is clearly wrong

Answer 182

A

B. WORKFLOW

Bottom line answer comes from the ‘Salesforce Editions and Limits Page’ https://na12.salesforce.com/help/doc/en/limits.htm
Here is the table on Workflow:
● Suffice to say that Workflow and Approval processes are ONLY available for
○ Enterprise ○ Unlimited ○ Devel oper

Answer 183

A

C. DEFAULT VALUES ON STANDARD FIELDS

Answer A: See the S-Control information below (clearly states that you can use the Formula editor)

Answer B: Wouldn’t that be silly ;-)

Answer C: It does not appear as though you can set default values on standard fields to begin with! (Aside from Picklists)

Answer 184

A

B. FALSE

I find no explicit mention of the fact that sales team members can not - in turn - extend sharing on the opportunity to other users, but the SalesTeam informationin help clearlyindicatesthat the owner of the opportunityisdoing all of the configuration for Sales Team access, so it would stand to reason that members do not have access to do the same.

Answer 185

A

C. CUSTOM MULTI-SELECT PICKLIST

Rules of Thumb:

● All fieldscan be controlling except Multi-Select Picklists(too many combinations)

● Only Custom Picklists and Custom M ulti-Select Picklists can be dependent

Answer 186

A

B. FALSE

Note that the source for this Q&A had the answer as ‘A. True’, but if you read the information below, including the highlighted information, you will find that the correct answer is ‘B. False’ (validated by Sergio Valle).

Once your Complimentary Document Storage limit has been exceeded, your General Storage w ill automatically be used for new ly added documents. How ever, the reverse is NOT true – once you have exceeded your General Storage limit, your Complimentary
Document Storage w ill NOT be available for new ly added records.

Answer 187

A

A. PAGE LAYOUT

Rulesof Thumb:

● Field-Level Security controls access to view/edit

●PageLayoutcontrolslayout,visibility,access(subjecttofield-levelsecurity)andrequired-fields

Answer 188

A

B. EXTERNAL FEED OF DATA

I find no mention of this in the Online Help, though I did find mention of the use of an S-Control for a data source. Given that S-Controls were phased out in March/2010, I see no value in further research. I imagine that the potential for a ‘drill down to’ would preclude the use of external data, but am just guessing.

Answer 189

A

B. FALSE

Rule of Thumb: The console is where you assemble things, not create them.

Answer 190

A

D. PARTNER ACCOUNT DEFAULT

Not researched. I just figured that Account + Business Account + Person Account were similar, with Partner Account asthe odd man out

Answer 191

A

B.A PERSON ACCOUNT IS CREATED

Answer 192

A

B. THE LIST TRACKS STA GE, A MOUNT, PROBABILITY AND CLOSE DA TE CHANGES

Answer 193

A

D. SUBMITTED FOR APPROVAL

Answer 194

A

B. FALSE

Note that the original answer question was listed as A. True, but if you see the highlighted text below, you will see that “You can’t add time-dependent actions to a rule if you choose Every time a record is created or edited”, so the answer is clearly Answer B. False.

Answer 195

A

D. CUSTOM OBJECT REPORTS

I created a new custom object and its associated tab, and the ‘recent items’ and ‘create new drop down box’ items were readily available. The help text below (see highlighted sections) confirms this. The sidebar search is ON when chatter is OFF, and OFF when chatter is ON, so I do not believe that it should be confused with what is available from custom object tabs. Custom object reports, on the other hand, are not readily accessible from the custom object tap – you have to go to the report t a b . O n c e t h e r e y o u c a n cr e a t e a r e p or t f or a n e w c u st o m o b j e c t , b u t I a m n o t i n t er pr e t i n g t hi s a s ‘ a c c e s si b l e ’ i n t h e a b ov e question.

Answer 196

A

B. FALSE

You are – in fact – deleting the association of a lead to a campaign.

Answer 197

A

C. SF AUTOMATION

Answer 198

A

A. ACCOUNTS

Acronym for Valid Queue Objects = CLoCKS(erv)
• Cases
• Leads
• Custom Objects
• Knowledge Article Version
• Service Contracts

Answer 199

A

D. EDITS THE CASE

Reading the case, adding an activity or sending an email DOES NOT require you to save or change the case, ergo these do not cause the escalationrulesto re-evaluate. (Editing the case or changing the case owner doescause the rulesto be re- evaluated)

Answer 200

A

C.THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR

Answer 201

A

B. CONTENT LIBRARY

Answer 202

A

A.THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS

Skim through the Salesforce Features and Editions Limits table below, and cross-reference against the data provided in the question.
• Need 4 Custom Tabs vs. Using 7 Custom Tabs vs. Allowed 10 Custom Tabs = Not Okay
• Need 3 Custom Objects vs. Using 36 Custom Objects vs. Allowed 50 Custom Objects = Okay
• Need 1 Custom APP vs. Using 4 Custom APPs(assuming, Custom APPs) vs. Allowed 5 Custom APPs = Okay

Answer 203

A

A. TABULAR

This is true in general, but there is some evidence in the online help that tabular reports with limited rows can be used in Dashboards. See the highlighted text below.

Answer 204

A

A. THE OV ERALL OPPORTUNITY A MOUNT DOES NOT CHANGE BUT THE CONVERTED A MOUNT IN A REPORT DOES.

Conversion rates to not change source values. In fact, even if you changed the currency of an Opportunity, it would NOT change the Opportunity amount, it would just interpret that number as the newly selected currency – i.e. 100 dollars becomes 100 Euros.

Answer 205

A

D. ALL OF THE ABOV E

Answer 206

A

D. SALES TEAM

Sales team is the only Answer that does not show up in the help text below. In this context, we can assume that ‘Sales Team’ means the team assigned to collaboratively work on an Opportunity, NOT a bunch of Sales Reps reporting to a manager.

Answer 207

A

C. READ, CREATE, EDIT, AND DELETE PERMISSIONS

Answer 208

A

A. TRUE

The existence of a single marketing campaign or a multiple marketing campaigns does not appear to change the behavior – SFDC has logic in place to select a one campaign over another for Contact -> Campaign M ember Status and Opportunity -> Primary Campaign Source.

Answer 209

A

A. TRUE

I t i s t r u e t h a t t h e su b o r d i na t e c a n se e t h a t t h e m a n a g er ha s o v e r r i d d e n a n o p p or t u ni t y , b u t t h e su b o r d i na t e c a nn o t se e t h e details of the manager’s override. There is no definitive answer for this in the help text, but the following experiment should suffice.

Answer 210

A

B. FALSE

Note that the answer for this question in the source practice test wa s A. True, but this is incorrect. Case ESCALATION rules are based on elapsed time, but Case ASSIGNM ENT rules are based on the criteria of the case when it is created – i.e. nature of the problem, product or service at issue, geography, etc.

Answer 211

A

A. SHARING IS INHERITED FROM PARENT

D. LOOKUP FIELD IN CHILD IS REQUIRED

Answer 212

A

B. FALSE

S-Controls have been phased out as of March 2010, so I recommend a quick scan of the help text below, but I do not recommend a deep dive to get to this specific answer (maybe best to just memorize it). I was not able to locate any definitive supporting text.
About S-Controls
Available in: Contact Manager, Group, Professional, Enterprise, Unlimited, and Developer Editions
Important: S-controls have been super seded by Visualforce pages. After M arch 2010 organizations that have never created s- controls, as well as new organizations, won’t be allowed to create them. Exi sting s-controls will remain unaffected, and can still be edited.
Use s-controls to add your ow n functionality to your Salesforce organization. Whether you are integrating a hosted application of your ow n or are extending your currentSalesforce user interface, use s-controls to store your code or refer to code elsew here.
Custom s-controls can contain any type of content that you can display in a browser, for example a Java applet, an Active-X control, an Excel file, or a custom HTML Web form.

Answer 213

A

A. TRUE

Note that an ‘Opportunity Line Item’ appears to be ‘Opportunity Product’ – see ‘Opportunity Fields’ below. While creating a validation rule for an Opportunity Product, I was able to reference the Opportunity:

Answer 214

A

B. FALSE

APPs are collections of Tabs. Tabs are the user interface components that come with the product for standard objects, or you create to display custom object data or other web content embedded in the application. Access restrictions to APPs do not apply to their associated Tabs or Objects.

Answer 215

A

A. LOOKUP

Answer 216

A

B.A URL THAT PASSESSALESFORCE.COM DATA LIKE AN ORGANIZATION’S NAME

Not sure about this. Based on the following screen shot, taken while creating a Web Tab, I see that Salesforce.com data can be passed into a URL:

There is a lengthy discussion below on Web Tabs and M erge Fields, and while the inclusion of Salesforce.com data is not specifically precluded, it is not mentioned either, so there is no definitive answer in the text.

Answer 217

A

B. ACCOUNT, CONTACT, OR OPPORTUNITY

Answer 218

A

A. ACCOUNT

B. CONTACTS

D. OPPORTUNITIES

Answer 219

A

D. NONE OF THE ABOV E, THE USER CANNOT SEE THE FIELD A T ALL

Answer 220

A

B. FALSE

In the Tipsand Hintsfor Person Accounts, it states: Person accountsrepresent individual consumers, while business accountsrepresent companiesor institutions. Unlike businessaccounts, person accounts do not have a Contactsrelated list. However, you can use the Partners related list to track relationships between different person accounts. There is no mention of relating Person Accounts to Contacts.

Answer 221

A

A. BIG DEAL ALERT

Big Deal Alerts are not available for Personal or Contract editions, but are available for all other editions.

Answer 222

A

C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY

Answer 223

A

B. UPDATE THE PROFILE TO REMOV E THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS

Answer A: This shotgun approach would preclude record creation of any type – not what you want. Answer B: Solves the problem, as follows:
 If you are creating the new record type:
o You can avoid enabling it for a profile

Answer C: Sharing rules are NOT the mechanism that are used to control Record Type (Page Layout) configurations

Answer D: There are no Record Type settings in the Organization-Wide Defaults

Answer 224

A

A. PROFILES

Note that one can assign or unassign APPs to Profiles in two (possibly more) ways:

 By selecting or deselecting profiles in the APP configuration:

 By selecting or deselecting APPs in the Profile configuration: o Click on Assigned Apps

Answer 225

A

B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE

Answer 226

A

B. CUSTOM OBJECTS

D. CAMPAIGN MEMBERS

Here is the list of objects available when creating a new Workflow. (Note that Custom Objects – e.g. Job Applicant – and CampaignMember are part of thelist, whereas Chatter Posts[which are not objects] and Users[which are an object- exception] are not)

Answer 227

A

B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.

Answer 228

A

B. USE THE PRINTABLE VIEW

C. CONNECT FOR OFFICE.

Answer 229

A

B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.

Answer 230

A

C. CATEGORIES

Answer 231

A

A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.

B. WORKFLOW ALERTS ARE NOT TRACKED IN THEACTIVITY HISTORY.

Derived the following rules of thumb from the experiment below.
• Tasks a ssigned to Roles with more than 1 User get assigned to the Record Owner for which the Task was triggered
• TasksaretrackedintheOpenActivitiesandActivityHistoryrelatedlistsforAccounts
• Email Alerts sent to Roles with more than 1 User are sent to all Users assigned to that Role
• Email AlertsarenottrackedinanyrelatedlistsforAccounts
EXPERIM ENT
Given:
• US Sales Rep Role consi sting of Phil Smith (3x7eq21@gmail.com) and Matt Wilson (ravi@ravi.com)
• Cable, Inc. owned by Phil Smith
• CansonownedbyMattWilson
• Workflow Rule to assign Task to Role if Account -> Billing City changed to Delran
• Workflow Rule to send Alert to Role if Account -> Billing City changed to Delran
The following occurs:
• Upon changing Cable, Inc. -> Billing City to Delran
o Task assigned to Phil Smith, which shows up in the Open Activities and, once complete, Activity History
o EmailalertsenttoPhilSmithANDMattWilson,whichdoesnotshowupinanyrelatedlistfortheAccount
• Upon changing Canson -> Billing City to Delran
o TaskassignedtoMattWilson,whichshowsuptheOpenActivitiesand,oncecompleted,ActivityHistory o EmailalertsenttoMattWilsonANDPhilSmith,whichdoesnotshowupinanyrelatedlistfortheAccount

Answer 232

A

C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.

Answer 233

A

C. REVENUE

E. QUANTITY

Answer 234

A

D.THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

Answer 235

A

A. CREATE A NEW TASK.

B. SEND AN EMAIL ALERT.

E. UPDATEA FIELD VALUE.

Acronym = TEFO, which also provides an indication of the order of execution for actions

Task
Email Alert
Field Update
Outbound Message

Answer 236

A

C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.

Users inherit Time Zone, Locale, Language, Currency Locale, and probably more, from Company when they are created, but subsequent changesthese attributesin the Company Profile are not propagated to Users. In other words, thisisnot true Object Oriented inheritance. Thisismore likeinitialization of child attributesusing the valuesfrom parent attributesat the time of child-object creation.

Answer 237

A

C. A PEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES

Given the help text below, we can update the VAsAuWE acronym as follows:
VAsAuWE
• Validation Rules
• APEX Before Triggers(runsmost System Validation Rulesagain)
• APEX After Triggers
• Assi gnment Rul es
• Auto-Response Rules
• Workflow Rules (with immediate actions)
o You CANNOT control the order of Tasks, Email Alerts, Field Updates and Outbound Messages
o Field updatesmy trigger the APEX Before / After Triggersagain / System (not Custom) Validation Rules
• Escalation Rules

Answer 238

A

C. CONTACT RELATED LIST

Answer 239

A

B. MARKETING USER

D. CONTRACT MANAGER

Answer 240

A

A. RECORD TYPES CAN BE CREATED FOR TASKS

D. FIELD VISIBILITY CA N BE RESTRICTED USING FLS (FIELD LEV EL SECURITY)

Answer 241

A

D. ADVANCED CURRENCY MANAGEMENT

Here is the rational for this answer:
 Answer A (M ulti-Currency) only allows you to have more than one currency, but does not allow you to track changes in a currency’s value over time, so would not allow you to capture currency fluctuations and the corresponding impact on values.
 Answer B (Sandbox) i s something of a nonsensical answer, given that a Sandbox is just another environment.
 Answer C (Territory Management) has no relation to currency. Territory Management is a way to assigning Accounts, Users and Opportunities to Territories, which is both an Account sharing mechanism and a way of sub-setting Forecasts.
 Answer D (Advanced Currency Management) is the capability that allows one to manage dated currency exchange rates in Salesforce, which is best described by the following SNIP from the About Advanced Currency Management online help page: “Advanced currency management allowsyou to manage dated exchange rates within opportunitiesusing Salesforce. Dated exchange rates allow you to map a conversion rate to a specific date range. For example, the exchange rate on January 1 wa s 1 USD to 1.39 AUD, but on February 1, it changed to 1 USD to 1.42 AUD. Your opportunitiesthat closed between January 1 and February 1 use the first exchange rate (1 = 1.39), while opportunities that closed after February 1 used the second exchange rate (1 = 1.42).”
 Note on 20130422: Updated this answer to remove a defunct link and provide a more precise rational with a URL to the online help, versusa copy paste of what amounted to be a fairly redundant block of text.

Answer 242

A

B. GRAND TOTAL

I believe that Answer B (Grand Total) is a better choice than Answer D (Sum), because if you group a report by a column, you could have multiple rows with a Sum for each group, but you would still only have 1 Grand Total.

Answer 243

A

A.ACTIVE OR INACTIVE

Answer 244

A

A. LEADS

B. OPPORTUNITIES

D. CASES

E. SOLUTIONS

Answer 245

A

B.THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THEASSIGNMENT RULES AND WHEN A CASE IS ESCALATED

Answer 246

A

A. DELETE USER ACCOUNTS IN THE SYSTEM

B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP

Only Adminsmanage User Accounts, and User Accounts cannot be deletedanyway.

Answer 247

A

A. TRUE

Confirmed via Experimentation, as follows:
• Created the following custom formula fields:
o Commission=OpportunityAmountx10%
o Amount after Discount = Opportunity Amount x (1 – Di scount Percent)
o Commissionasa %ofDiscountedAmount=Commission/AmountafterDiscount
• Where the Commission as a %of Di scounted Amount is proof that a formula field can reference other formulas

Answer 248

A

B. CUSTOM SUMMA RY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.

D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE.

Answer 249

A

A. DASHBOARDS

B. REPORTS

Answer 250

A

A. EVERY ONE WHO HAS ACCESS TO THE DASHBOARD.

Answer 251

A

A. PROFILE

Note that you could use a Page Layout to control some access to fields, though not as well as Field-Level Security, but this is not as definitive as controlling access to an object through the Profile.

Answer 252

A

A. ATTACHED FILE

C. TEXT

D. MERGE FIELD

Note that Macros in emails would likely be filtered out by Antivirus software.

Answer 253

A

A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN ACASEISCREATEDVIA EMAIL-TO-CASE (This more like standard functionality for Cases, which Email-to-Case should not disrupt)

B. ALL CUSTOMER EMAIL REPLIES, INCLUDINGATTACHMENTS, RELATED TOA CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE. (This more like standard functionality for Cases, which Email-to-Case should not disrupt)

D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLV ED. (This more like standard functionality for Cases, which Email-to-Case should not disrupt)

I see no evidence to support Answer C (mapping) or Answer E (reopen case) – in fact, for Answer E, it looks like you need to either install an AppExchange App or create custom workflow.

Answer 254

A

A. SYSTEM FIELDS

C. RELA TED LISTS

F. READ-ONLY FIELDS

G. CALCULA TED FIELDS

Answer 255

A

B. REPORTING

C. SHARING

Answer 256

A

A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.

C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.

Answer 257

A

A. ACTIVATING A RULE WHEN ANOTHER IS CURRENTLY ACTIVE, DEACTIVATES THE LATER AS THERE CAN ONLY BE ONE

C. RULES CAN SET THE RECORD TYPE OF NEW LEADS THAT ARE IMPORTED WITHOUT RECORD TYPES.

Answer 258

A

B. THE LAST CAMPAIGN THAT A LEAD BECAME A MEMBER OF WILL BE LISTED AS THE PRIMARY CAMPAIGN SOURCE.

D. IF YOU CONVERT THE LEAD FROM THE CAMPAIGN MEMBER DETAIL PAGE OF A CERTAIN CAMPAIGN, THAT CAMPAIGN WILL BE LISTED AS THE PRIMA RY CA MPA IGN SOURCE IN THE CA MPA IGN INFLUENCE RELA TED LIST.

Answer 259

A

D. IF THAT OBJECT IS A TARGET OF AN ANALYTIC SNAPSHOT.

Answer 260

A

A. A CUSTOM OR STANDARD OBJECT THAT HAS NO TAB YET.

B. A STANDARD OR CUSTOM TAB STYLE.

Answer 261

A

A.YOU CAN TRACK THE DATE AN EMAIL WAS FIRST OPENED, THE NUMBER OF TIMES IT WAS OPENED, AND THE DATE IT WAS MOST RECENTLY OPENED.

D. THIS INCLUDES AUTOMATIC EMAILS SUCH AS THOSE SENT THROUGH WEB-TO-LEAD AND WEB-TO-CASE RESPONSE RULES.

Answer 262

A

A. THE SALESFORCE ORG HAS NO MORE AVAILABLE SALESFORCE LICENSE.

D. THE USER LICENSE PICKLIST HAS A SALESFORCE PLA TFORM VALUE.

Answer 263

A

B. THE MY DESCRIPTION TEXT AREA MUST NOT CONTAIN CERTA IN WORDS.

D. THE WHO FIELD MUST HAVE A VALID PERSON’ S NAME - THAT IS , A NAME OR A NICK THAT DOESN’ T HAVE NUMBERS AND SYMBOLS IN IT.

Answer 264

A

A. TIME TRIGGERS DO NOT SUPPORT MINUTES OR SECONDS.

B. YOU CAN’T ARCHIVEA PRODUCT OR PRICE BOOK THAT HAS PENDING ACTIONS.

Answer 265

A

D. EACH CAMPAIGN CAN ONLY HAVE ONE PARENT CAMPAIGN AND UNLIMITED CHILD CAMPAIGN.

E. EACH CAMPAIGN CAN HAVE AN UNLIMITED NUMBER OF SIBLINGS AND CHILD CAMPAIGNS.

Answer 266

A

C.A PROFILE CONTAINS THE SETTINGS AND PERMISSIONS THAT CONTROL WHAT USERS WITH THAT PROFILE CAN DO WITHIN SALESFORCE, THE PA RTNER PORTAL, AND THE CUSTOMER PORTAL.

Answer 267

A

B. RESPONSE EMA ILS WILL BE SENT TO ALL NEW LEADS CREATED FROM THE WEB- TO-LEAD FORM.

At first this may seem counter-intuitive, but in the documentation for Preparing to Setup Web-to-Lead, the bullet point on email templates for auto-responses states: “Create public email templates for the automated notification email that will be sent to prospectsupon submission of each web lead. If you plan to set up email response rulesto use different email templatesdepending on the information submitted, create one default template to send when none of your response rules apply.” This not entirely clear from the guidance, but if you have no auto-response rules whatsoever, but you do have a default auto-response template, then web-to-lead auto-responses WILL BE sent out using this default template (I confirmed this via experimentation). On the other hand, if you do not have any auto-response rules, and you do not have a default auto- response template, then no web-to-lead auto-responses are sent (I confirmed this via experimentation as well).

Answer 268

A

B. UNTIL PERMANENTLY ERASED, THE CUSTOM OBJECT AND ITS DATA STILL COUNT AGAINST THE MAXIMUM NUMBER OF ITEMS ALLOWED INYOUR ORGANIZATION.

Answer 269

A

C. ROLES CAN CONTROL THE LEV EL OF V ISIBILITY THAT USERS HAV E INTO YOUR ORGANIZATION’S DATA

Answer 270

A

B. CURRENCY CODES CANNOT BE USED IN FOMULA FIELDS.

D. FORMULA FIELDS CAN REFERENCE FIELDS WITHIN THE SAME OBJECT, A PARENT OBJECT, OR A LOOKUP OBJECT, BUT NOT FIELDS ON CHILD OBJECTS.

Answer 271

A

A. CREATE CONSOLE LAYOUTS TO DEFINE WHAT OBJECTS ARE AVAILABLE TO USERS IN THE CONSOLE’S LIST VIEW FRAME.

B. CHOOSE THE RELATED OBJECTS TO SHOW IN THE MINI VIEW.

C. DEFINE MINI PAGE LAYOUTS TO CUSTOMIZE THE FIELDS AND RELATED LISTS OF THE OBJECTS THAT DISPLAY IN THE CONSOLE’S MINI VIEW.

E. ADD THE CONSOLE TAB TO CUSTOM APPS SO THAT USERS CAN ACCESS THE CONSOLE FROM SPECIFIC APPS.

Answer 272

A

A. VISIBILITY

B. EDITABILITY

D. TRANSFERABILITY

Answer 273

A

A. DISPLAY A FLOWCHART OF EACH SAVED APPROVAL PROCESS

B. REINFORCE YOUR COMPANY’S POLICIES BY DOCUMENTING THE DECISIONS YOU REACHED WHEN THE APPROVAL PROCESS WAS DESIGNED

C. PRINT AN ANNOTATED VERSION OF THE APPROVAL PROCESS, WHERE NUMBERS ADDED TO THE DIAGRAM CORRESPOND TO DETAILS IN A TABLE, WHICH IS INCLUDED IN THE PRINTABLE VIEW

Answer 274

A

A. IT CREATES A RELATIONSHIP THAT LINKS THIS OBJECT TO ANOTHER OBJECT.

D. Y OU CA N BUILD A CUSTOM LOOKUP RELATIONSHIP BETWEEN AN OBJECT AND ITSELF.

Answer 275

A

E. YOU HAVE TO DEFINE THE ACTION THE WORKFLOW WILL TRIGGER.

Answer 276

A

A. A GENERAL MANAGER WOULD LIKE TO SEE AN OVERVIEW OF THE PERFORMANCE OF VARIOUS DEPARTMENTS IN HIS JURISDICTION.

C. WHEN EMPLOYEES WANT TO SEE HOW THEY ARE FARING IN VARIOUS KEY METRICS OVER A PERIOD OF TIME.

Answer 277

A

B. THE OBJECTS TO BE INCLUDED IN THE A PP.

C. THE DEFAULT LANDING TAB.

Answer 278

A

B. YOU CAN REORDER REPORT COLUMNS BY GRABBING A COLUMN HEADER AND DRAGGING IT TO A NEW LOCATION.

C. IT HAS A FIELD PANE THAT LISTS ALL ACCESSIBLE FIELDS IN THE SELECTED REPORT TYPE, ORGANIZED BY THE SECTIONS DEFINED IN THE PAGE LAYOUT.

Answer 279

A

A. ORGANIZATION-WIDE DEFAULTS

B. SHARING RULES

Answer C (Role Hierarchy) does not, in and of itself, control access to records, because you have to click the ‘Grant Access Using Hierarchies’ checkbox in the ORG-wide defaults screen (Setup | Administration Setup | Security Controls | Sharing Settings). Ergo, itisnot an answer that can stand onitsown, whereasAnswer A and Answer B can. Answer D (Profiles) controls access to Objects and Attributes, not records, per se.

Answer 280

A

B. DATE HIRED

Answer 281

A

C. CREATEAN EVENT SO THAT IT ENDS MORE THAN 24 HOURS AFTER IT STARTS.

Answer A: There is no multi-day checkbox when you create an Event, though there is a ‘Enable M ultiday Events’ checkbox in the Activity Settings(Setup | App Setup | Customize | Activities| Activity Settings)
Answer B: All day is not multi-day ;-)
Answer D: A recurring event is not the same a s a multi-day event – e.g. 3-4pm every M onday.

Answer 282

A

B. EMAIL TEMPLATES

C. REPORTS AND DASHBOARDS

Answer D: Documents and Contents would be more apt to be stored in Libraries.

Answer 283

A

C. SALESFORCE CRM SYSTEM ADMINISTRATORS MUST CREA TE CUSTOM REPORT TYPES IN ORDER TO CUSTOM REPORTS.

Answer 284

A

A. CHART TITLEAND TEXT FORMATTING.

C. CHART POSITION RELATIVE TO THE REPORT.

Answer 285

A

B. HER USER A CCOUNT IS NOT ASSIGNED WITH A MARKETING USER FEATURE LICENSE.

Rational:
Not answer A because the Marketing User profileisa standard profile, which cannot be changed,and which hasRead, Create, Edit and Delete on the Campaign object. However, with JUST the Marketing User profile and nothing else, a user will not see the New Campaign button (I confirmed this in a DEV org).
Not answer C because, the option might explain why a user would not be able to see a Campaign record created by a different user – i.e. based on the role hierarchy – but this is not the problem described ;-)
Not answer D because the Marketing User checkbox ison a User’srecord, not profile. Thisis such a fine distinction,and one might conclude that answer s B and D are one in the same, because if one does not check the Marketing User checkbox on a user’s record, then the Marketing User feature license does not get assigned to the user, but the fact that answer D refers to theMarketing User checkboxon the user profile isenough to disqualifyit.
Ergo: Answer B isthe best answer, because if the Marketing User feature license isnot assigned to a user, then he or she will not be able to create new Campaigns.

Answer 286

A

B. ADVISE THE USER TO CHECK THE ACCESSIBILITY MODE CHECK BOX IN HIS PERSONAL INFORMATION.

Answer 287

A

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME.

D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE.

Answer 288

A

A. ALL LEADS THAT ARE ASSIGNED TO YOU, EITHER MANUALLY, VIA IMPORT, OR FROM THE WEB, ARE AUTOMATICALLY MARKED AS “ UNREAD;”

B. YOU CAN CHANGE OWNERSHIP OF LEADS IN THE LEAD DETAIL PAGE AS WELL AS IN LIST VIEWS.

Answer 289

A

A. IF AN OPPORTUNITY’S ACCOUNT MOVES TO ONLY ONE OF THE TERRITORY’S CHILDREN, THEN THE OPPORTUNITY FOLLOWS THE ACCOUNT AND IS REASSIGNED TO THEACCOUNT’S NEW TERRITORY.

C. IF AN OPPORTUNITY’S A CCOUNT MOVES TO MORE THAN ONE OF THE TERRITORY’S CHILDREN, THEN THE OPPORTUNITY’S TERRITORY FIELD IS SET TO BLANK.

D. IF AN OPPORTUNITY’S A CCOUNT MOVES COMPLETELY OUT OF THE TERRITORY A ND ITS CHILDREN, THEN THE OPPORTUNITY’S TERRITORY FIELD IS SET TO BLANK.

Answer 290

A

A. OR (YEAR( MY_DATE__C ) <> Y EA R (TODAY() ), MONTH( MY_DA TE__C ) <> MONTH ( TODAY() ) )

Answer A is correct in the sense that it will evaluate to TRUE for any Custom Date that DOES NOT match the Year and Month of Today, and it will evaluate to FALSE for any Custom Date that DOES match the Year and Month of Today. When a formula evaluates to FALSE, it does not cause a Validation Rule error, thereby allowing the data value to be saved.

Answer 291

A

A. YOU CAN BROWSE AND DEMO APP EXCHANGE APPS SUBMITTED BY OTHER SALESFORCE USERS.

B. INSTALL APPS FROM THE APPEXCHANGE AND DEPLOY IT INTO YOUR SALESFORCE ENVIRONMENT.

D. SHARE YOUR OWN CUSTOMIZATIONS AS AN APP ON THE APP EXCHANGE.

E. RATE AND COMMENT ON APPS AVAILABLE IN THE APPEXCHANGE.

Answer 292

A

B. WEB TAB

Makes sense, especially if you are framing in Web screens from another, external APP.

Answer 293

A

C. IF MULTIPLE SHARING RULES GIVE A USER DIFFERENT LEVELS OF ACCESS TO A RECORD, THE USER GETS THE MOST RESTRICTIVE ACCESS LEVEL.

D. MANAGERS IN THE ROLE HIERARCHY ARE AUTOMATICALLY GRANTED THE SAME ACCESS THAT USERS BELOW THEM IN THE HIERARCHY HAVE FROM A SHARING RULE, REGARDLESS IF THE OBJECT IS A STANDARD OBJECT OR THE GRANT ACCESS USING HIERARCHIES OPTION IS NOT SELECTED.

Answer 294

A

B. USERS WITH THE “CUSTOMIZE APPLICATION” PERMISSION CAN ADD BUSINESS HOURS TO ESCALATIONRULES.

D. DEFAULT BUSINESS HOURS ON CASES CAN BE UPDATED WITH BUSINESS HOURS ON ESCALATION RULES IF THE CASES MATCH ESCALATION RULE CRITERIA AND THE RULE IS SET TO OVERRIDE BUSINESS HOURS.

Answer 295

A

C. DEFAULT CASE OWNER

Answer 296

A

C. WORKFLOW APPROVAL PROCESS

Answer 297

A

B. MARKETEER USER

D. GLOBAL ADMINISTRATOR

Answer 298

A

A. CONTACT NOTES WILL ALSO BE DELETED.

C. ALL OPPORTUNITIES ASSOCIATED WITH THE CONTACTS WILL BE DELETED.

D. ALL ACTIVITIES ASSOCIATED WITH THE CONTACTS WILL BE DELETED.

Answer 299

A

C. THE IMPORT WIZARD WILL IGNORE SPELLING. (SHOP IS THE SAME AS SHOPPE)

Answer 300

A

C. EMAIL ADDRESS, USERNAME, COMMUNITY NICKNAME

Answer 301

A

A. WHICH OBJECT PERMISSIONS THE USER IS GRANTED TO CREATE, READ, EDIT, AND DELETE RECORDS

D. THE HOURS DURING WHICH AND IP A DDRESSES FROM WHICH THE USER CA N LOG IN

Answer 302

A

C. EMAIL-TO-CASE

D. SELF-SERVICE PORTAL

Answer 303

A

A. A FOLDER IS A PLACE WHERE YOU CAN STORE REPORTS, DASHBOARDS, DOCUMENTS, OR EMAILS.

Answer 304

A

C. THE HOSPITAL DIRECTOR WANTS A REPORT ON THE PATIENTS AND THEIR MEDICA L CONDITIONS.

Answer 305

A

A. CLOSEDATE < TODAY()

Answer 306

A

A. STANDARD REPORTS A RE NOT SEARCHABLE IN GLOBAL SEARCH.

B. YOU CANNOT SAVE A CUSTOM REPORT IN A STANDARD REPORT FOLDER.

For starters, I believe that there are only Standard Report Types, not Standard Reports, and these are stored in Categories, not Folders, so Answer B is quite fitting. Secondly, there is no way that a rational person could choose Answer C without also feeling obligated to choose Answer D, lest the very act of adding the chart would have to be repeated over and over again!

Answer 307

A

E. NONE OF THE ABOVE

Answer 308

A

A. KNOWLEDGE USER

D. FORCE.COM FLOW USER

Answer 309

A

D. ALL CUSTOM OBJECTS A ND SOME STANDARD OBJECTS

Answer 310

A

B. MILESTONES ARE REQUIRED STEPS IN THE SUPPORT PROCESS WHICH REPRESENTS SERVICE LEVELS TO PROVIDE TO EACH OF YOUR CUSTOMERS.

Answer 311

A

C. SELECT THE ASSOCIATED DASHBOARD.

Answer 312

A

A. LEADS

B. CONTACTS

E. PERSON ACCOUNTS

Answer D (Opportunities) inherit Campaign associations via associated (Leads) Contacts or Person Accounts

Answer 313

A

B. ALIAS

C. COMMUNITY NICKNAME

Note on 20130422: Thanks to Sandeep Nehra for pointing out that this question did NOT have answer s, and for providing the correct answers, which I have duly listed.

Answer 314

A

C. SOLUTION MANAGER

Answer 315

A

A. YOU CAN USE SHARING RULES TO GRANT WIDER ACCESS TO DATA. YOU CANNOT RESTRICT ACCESS BELOW YOUR ORGANIZATION-WIDE DEFAULT LEVELS.

C. SHARING RULES APPLY TO BOTH ACTIVE AND INACTIVE USERS.

I.E. If an Inactive User ownsdata that an Active User needsto Read / Write / Transfer.

Answer 316

A

A. A STANDARD FISCAL YEAR IS ALWAYS BASED ON A 12-MONTH STRUCTURE.

Answer 317

A

B. A SERVICE CLOUD USER FEATURE LICENSE IS NOT ASSIGNED TO THE AFFECTED USER.

Answer 318

A

A. FIELDS AND BUTTONS

B. CUSTOM LINKS AND RELATED LISTS

Answer 319

A

B. WEB TABS

C. CUSTOM OBJECT TABS.

Answer 320

A

A. ADD TO CAMPAIGN OPTION FROM CAMPAIGN HISTORY RELATED LIST.

C. SEARCH FOR CONTACTS A ND LEADS FROM THE MANAGE MEMBERS PAGE

D. MASS ADD LEADS TO CAMPAIGN A ND MASS ADD CONTACTS TO CAMPAIGN FROM THE CAMPAIGN OBJECTS’ TAB.

Answer 321

A

C. THE RESPONDED VALUE OF THE CAMPAIGN MEMBER STATUS PICKLIST IS NOT SET TO BE COUNTED AS RESPONDED IN THE ADVANCED SETUP.

Answer 322

A

A. CUSTOM SUMMARY FORMULAS CALCULATE ADDITIONAL TOTALS BASED ON THE NUMERIC FIELDS AVAILABLE INTHE REPORT TYPE.

B. FORMULAS MUST BE 3900 OR FEWER CHARACTERS. YOU CAN CREATE UP TO FIVE FORMULAS PER REPORT.

Answer 323

A

C. THE EVENT FALLS OUTSIDE THE BUSINESS HOURS SET ON YOUR PERSONAL INFORMATION.

Answer 324

A

B. VERIFY IF JOHN HAS A USER ROLE. -> VERIFY THAT JOHN’S USER PROFILE IS ASSIGNED TO THE CORRECT ROLE - I.E. IN THE REGIONAL SALES MANAGER’S HIERA RCHY (BELOW THE RSM)

Answer 325

A

A. OPEN ACTIVITIES.

C. ACTIVITY HISTORY.

D. HTML EMAIL STATUS.

Answer 326

A

A. AT THE EDIT LEAD CUSTOM FIELD PAGE. TICK THE EXTERNAL ID CHECKBOX.

Answer 327

A

A. ADD IT IN THE PERSON ACCOUNT PAGE LAYOUT.

Answer 328

A

B. YOU CAN CREATE CUSTOM SUMMARY FORMULAS IN SUMMARY AND MATRIX REPORTS

Answer 329

A

B. JOHN WILL NOT BE ABLE TO SEE CONTACTS ON AN ACCOUNT TO WHICH IS NOT VISIBLE TO HIM.

C. JOHN CAN STILL CREATE CONTACTS UNDER THOSE A CCOUNTS WHICH A RE VISIBLE TO HIM.

Answer 330

A

A. ROLES A ND SUBORDINATES

C. OTHER USERS, PERSONAL AND PUBLIC GROUPS

Answer 331

A

B.ADMINISTRATORS CUSTOMIZE WHAT DISPLAYS ON THE CONSOLE’S LIST VIEW,

Answer 332

A

A.YOU CAN’T HAVE MORE THAN 250 GROUPS OR 4,000 VALUES IN A CHART.

C. DECIMAL-PLACE PRECISION ON CHARTS IS NOT CUSTOMIZABLE. NUMERIC AND CURRENCY VALUES ROUND TO TWO DECIMAL PLACES. PERCENTAGE VALUES ROUND TO ONE DECIMAL PLACE.

Answer 333

A

A. ALLOWS YOU TO SEE THE LIST OF CAMPAIGNS INFLUENCIAL TO AN OPPORTUNITY.

C. ALLOWS YOU TO MANUALLY ADD A CAMPAIGN TO THE CAMPAIGN INFLUENCE RELATED LIST.

Answer 334

A

A. IF GRANT ACCESS USING HIERARCHIES IS DESELECTED, USERS THAT ARE HIGHER IN THE ROLE OR TERRITORY HIERARCHY DON’T RECEIVE AUTOMATIC ACCESS TO RECORDS OF USERS BELOW THEM.

C. YOU CAN’T CHANGE THE ORGANIZATION-WIDE SHARING DEFAULT SETTING FOR SOLUTIONS AND SERVICE CONTRACTS.

Answer 335

A

A. IF AN EXPENSE RECORD IS SUBMITTED FOR APPROVAL, LOCK THE RECORD SO THAT USERS CANNOT EDIT IT AND CHA NGE THE STATUS TO “SUBMITTED.”

B. IF THE AMOUNT IS $50 OR LESS, AUTOMATICALLY APPROV E THE REQUEST.

D. IF THE AMOUNT IS GREATER THAN$5,000 AND THE FIRST APPROVAL REQUEST IS APPROVED, SEND AN APPROVAL REQUEST TO THE VICE PRESIDENT.

E. IF ALL APPROVAL REQUESTS ARE APPROVED, CHANGE THE STATUS TO “APPROVED” AND UNLOCK THE RECORD.

F. IF ANY APPROVAL REQUESTS ARE REJECTED, CHANGE THE STATUS TO “REJECTED” AND UNLOCK THE RECORD.

Answer 336

A

A. YOU CANNOT RETRIEVE DELETED PREDEFINED CASE TEAMS FROM THE RECYCLE BIN

B.THECASE TEAM IS AUTOMATICALLY REMOVED FROM ALL CASES WITH WHICH IT IS ASSOCIATED.

Answer 337

A

B. MASS TRANSFER APPROVAL REQUESTS

D. MASS UPDATE ADDRESSES

Answer 338

A

A.CHOOSE THE DEFAULT WORKFLOW USER

D. ENABLE EMAIL APPROVAL RESPONSE

Answer 339

A

A. EVERY USER MUST BE ASSIGNED TO A ROLE, OR THEIR DATA WILL NOT DISPLAY IN OPPORTUNITY REPORTS, FORECAST ROLL-UPS, AND OTHER DISPLAYS BASED ON ROLES.

C. WHEN AN ACCOUNT OWNER IS NOT ASSIGNED A ROLE, THE SHA RING A CCESS FOR RELATED CONTACTS IS READ/WRITE, PROVIDED THE ORGANIZATION-WIDE DEFAULT FOR CONTACTS IS NOT CONTROLLED BY PARENT.

Answer 340

A

B. AT LEAST TWO CASE RECORD TYPES

C. TWO SUPPORT PROCESSES

Note that Record Types allow you to vary the enumerated values available in Pick Lists, but the rest of the Fields on the Record remain the same. Therefore, you can show two different Record Types on the same Page Layout (i.e. the values in the Picklist fields will vary, but that is all), which means that Answer A can be eliminated. Answers B and C are fully supported by the help text below. Answer D is incorrect, in the sense that you will not NEED to have more than one escalation rule.

Answer 341

A

C. INSTALLED PACKAGES

See screen shot below. Note, even though the supporting help-text after the screen shotsfar exceeds the scope of this question, I highly recommend that you read through it (hint, hint).

Note that if/when you delete a package, the data from the package is maintained in the ‘Data from Uninstalled Packages’ section (see next screen shot below), where it can be downloaded or permanently deleted. (Once you click the ‘Del’ button, the data is permanently deleted, and does not appear to be saved in the Recycle Bin).

Answer 342

A

A. EACH WORKFLOW RULE A PPLIES TO A SINGLE OBJECT, SUCH AS LEADS, ACCOUNTS, OR OPPORTUNITIES.

D. CROSS-OBJECT FIELD UPDATES ONLY WORK FOR CUSTOM-TO-CUSTOM MASTER-DETAIL RELATIONSHIPS.

Answer 343

A

B. WRITE HELPFUL ERROR MESSAGES. INCLUDE INSTRUCTIONS WHEN NECESSARY.

D. BECAUSE VALIDATION RULES RUN ON THE SELF-SERVICE PORTAL, MAKE SURE YOUR VALIDATION RULES DON’T PREVENT SELF-SERVICE USERS FROM CREATING CASES.

Answer A: Would result in users being unable to save records – e.g. like saying a field cannot be blank or contain a value ;-) Answer C: You do not Activate Validation Rules

Answer 344

A

B. LOOK UP BETWEEN A STANDARD OBJECT AND ITSELF.

C. LOOK UP BETWEEN A CUSTOM OBJECT AND ITSELF.

D. A MASTER - DETA IL RELATIONSHIP BETWEEN TWO CUSTOM OBJECTS.

Answer 345

A

C. VALIDATION RULES >> ASSIGNMENT RULES >> AUTO-RESPONSE RULES >> WORKFLOW RULES (WITH IMMEDIA TE ACTIONS) >> ESCALATION RULES

Acroynym = VAsAuWE
• Validation Rules
• Assi gnment Rul es
• Auto-Response Rules
• Workflow Rules
• Escalation Rules

Answer 346

A

B. OBJECT AND TABS

D. APPPERMISSIONS

Answer 347

A

A. IT DETAILS THE VARIOUS STAGES DIFFERENT KINDS OPPORTUNITIES FOLLOW THROUGH THE SALES CYCLE.

C. IT SETS THE BASIS IN FORECASTING FUTURE REVENUE.

Answer 348

A

A. ACCOUNTS, CONTACTS, LEADS

B. SERVICE CONTRACTS, CONTRACT LINE ITEMS, CONTRACTS

D. CASES, SOLUTIONS, ENTITLEMENTS

Answer 349

A

B.A MULTI-SELECT PICKLIST CAN BE A DEPENDENT FIELD.

Answer A: Deleting the logic will remove logic between the two fields, but will NOT reset the values of the dependent fields.

Answer C: Standard or Custom M ulti-Select Picklists CANNOT be on the controlling side of the dependency

Answer D: StandardMulti-SelectPicklistsCANNOT be on the controlling side of the dependency

Answer 350

A

B. THE LAST CAMPAIGN THAT A LEAD BECAME A MEMBER OF WILL BE LISTED AS THE PRIMARY CAMPAIGN SOURCE.

D. IF YOU CONVERT THE LEAD FROM THE CAMPAIGN MEMBER DETAIL PAGE OF A CERTAIN CAMPAIGN, THAT CAMPAIGN WILL BE LISTED AS THE PRIMA RY CA MPA IGN SOURCE IN THE CA MPA IGN INFLUENCE RELATED LIST.

Answer A: Seems viable – I have not been able to rule it in or out
Answer B: Has support in the help text below (see highlighted lines) Answer C: Makesno sense.
Answer D: I am unable to find evidence for this

Answer 351

A

A.AT THE CUSTOM TABS PAGE

C.AFTER SAVING A CUSTOM OBJECT.

The best way to rationalize this answer is to take a little break and watch the following video. Note that you can either navigate to Setup | App Setup | Create | Tabs, which isthe equivalent to Answer A “At the Custom TabsPage”, although, this is, perhaps, an ambiguous way to reference the setup page, or you can create a new Object and then select “Launch New Custom Tab Wizard after Saving Custom Object” (Answer C) to – essentially – get to the same setup page.
Note on 20130422: Thanks to Sandeep Nehra for pointing out that I only had 1 answer for this question (Answer C), whereas the questionsasksfor the selection of 2 answers(so I added Answer A).

Answer 352

A

B. OUTBOUND MESSAGES, FIELD UPDATES, TASKS, EMAIL ALERTS

Acronym = FTEO, which also provides the order in which actions are executed
• Field Updates
• Tasks
• Email Alerts
• Outbound Messages

Answer 353

A

A. A SYSTEM ADMINISTRATOR WANTS TO MANUALLY CHECK WEB TO LEA D WITH CERTA IN TYPE OF INPUTS.

D. YOU DON’T WANT USERS TO ENTER UNWANTED WORDS IN A FIELD.

Answer B: Validation Rules do not initiate actions, such a s updating fields

Answer C: Validation Rules do not initiate actions, such a s sending emails

Answer 354

A

D. JOHN IS NOT A SALESFORCE CRM CONTENT USER.

Answer 355

A

A.USING INSERT IN DATA LOADER.

C. ADD MULTIPLE USERS OPTION AT THE USERS PAGE.

Answer 356

A

B. HOLIDAYS ENABLE YOU TO SPECIFY THE DA TES A ND TIMES A T WHICH YOUR CUSTOMER SUPPORT TEA M IS UNAVAILABLE.

C.YOU CAN ONLY DELETE A HOLIDAY THAT IS NOT ASSOCIATED WITH ANY BUSINESS HOURS.

Answer 357

A

B.SHELDON WHO IS A MARKETING EXECUTIVE, SHE HAS A CREATE PERMISSION ON CAMPAIGNS AND IS SET TO BE A MARKETING USER.

Answer 358

A

A. HOME TAB

C. A CTIVITY LIST VIEWS

D. CONSOLE

Answer B: Seems you can customize the Activities Tab, but it does not appear to be a tab that is accessible in the UI.

Answer 359

A

B.A CASE IS CREATED FROM A WEB-TO-CASEFORM.

C. A CUSTOMER SUBMITTED A CASE FROM THE SELF-SERVICE PORTAL.

Answer 360

A

C. HE NEEDS TO ASK THE SYSTEM ADMINISTRATOR TO ENABLE SHOW EVENT DETAILS ON MULTI-USER CALENDAR VIEW.

Answer 361

A

B. IF THE ORGANIZATIONAL DEFAULT RESTRICTS VIEW OF A CERTAIN RECORD TO SOME USERS, A ROLE HIERARCHY CANBE SET UP TO OPEN ACCESS TO THEM.

Answer 362

A

A. AND(OR(BILLINGCOUNTRY = “USA”, BILLINGCOUNTRY = “US”), NOT(REGEX(BILLINGPOSTALCODE, “\D{5}(-\D{4})?”)
))

Answer 363

A

A. WEEKLY EXPORT SERV ICE

C. DATA LOADER EXPORT A ND EXPORT ALL FUNCTIONS

E. EXPORT DETA ILS FUNCTION FROM REPORTS

Answer 364

A

C. V ISUALFORCE PAGE ACCESS

Answer 365

A

A. FILES IN ATTACHMENTS, THE DOCUMENTS TAB AND THE FILES TAB,

Answer 366

A

B. A SALES TEAM IS A GROUP OF USERS THAT TYPICALLY WORK TOGETHER ON OPPORTUNITIES WHILE AN A CCOUNT TEAM IS A TEAM OF USERS THAT WORK TOGETHER ON AN ACCOUNT.

Answer 367

A

A. SALESFORCE AUTOMATICALLY ASSIGNS LICENSES TO ALL YOUR USERS AND THE ABILITY TO MANAGE LICENSES IS NOT AVAILABLE.

Answer 368

A

A. DECREASE THE HALF-LIFE OF IDEAS.

Answer 369

A

B . LINKS IN MINI VIEW DISPLAYS THE RECORD IN THE DETAIL VIEW AND ITS ASSOCIATED RECORDS IN THE MINIVIEW .

D. CLICKING PRINTABLE VIEW, CHECK SPELLING A ND HELP FOR THIS PAGE LINKS OPENS A NEW BROWSER WINDOW OUTSIDE THE CONSOLE TAB.

Answer 370

A

A. A NAME AND DESCRIPTION TO DISTINGUISH IT FROM OTHER APPROVAL PROCESSES.

B. ENTRY CRITERIA IFYOU ONLY WANT RECORDS WITH CERTAINATTRIBUTES TOBE INCLUDED

Answer 371

A

C. USERS WITH“CUSTOMIZE APPLICATION” PERMISSION.

Answer 372

A

A.CUSTOM APP EDIT PAGE.

C. USER PROFILE.

D. NEW CUSTOM APP WIZARD.

Answer 373

A

A. ALL PROFILES GET ACCESS TO THE REPORT BUILDER BY DEFAULT.

D. THE REPORT WIZZARD WILL STILL BE AVAILABLE INACCESSIBILITY MODE.

Answer 374

A

A.IF YOUR ORGANIZATION USES ADVANCED CURRENCY MANAGEMENT, THE OPPORTUNITY CLOSE DATE DETERMINES WHICH CONVERSION RATE TO USE WHEN DISPLAYING CURRENCY AMOUNTS.

C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.

Answer 375

A

A. THE NEW OWNER HAS AT LEAST “READ” PERMISSION ON THE OBJECT.

Answer 376

A

B. THIS FIELD STILL COUNTS AGAINST THE MAXIMUM NUMBER OF CUSTOM FIELDS ALLOWED IN YOUR ORGANIZATION, UNLESS PERMANENTLY DELETED.

Answer 377

A

C. WHEN CLOSING A CASE.

Answer 378

A

A. WHEN DEFINING A TIME TRIGGER, USE STANDARD AND CUSTOM DATE AND DATE/TIME FIELDS DEFINED FOR THE OBJECT. SPECIFY TIME USING DAYS AND HOURS.

C. SALESFORCE EVALUATES TIME-BASED WORKFLOW ON THE ORGANIZATION’S TIME ZONE, NOT THE USERS’. USERS IN DIFFERENT TIME ZONES MAY SEE DIFFERENCES IN BEHAVIOR.

Answer 379

A

B . WHEN UPDATING 900 ACCOUNTS RECORDS SO THAT THE EMAIL FIELD IN THE UPDATED RECORDS WILL HAVE THE MARKETING USER’S EMAIL ADDRESS.

C. WHEN IMPORTING 1900 NEW RECORDS TO A CUSTOM FIELD.

NOT SURE ABOUT THIS

Answer 380

A

A. PROCESS VISUALIZER

Answer 381

A

B. ACM REQUIRES MULTIPLE CURRENCIES ENABLED.

C. IF YOU DISABLE ADVANCED CURRENCY MANAGEMENT, ALL CURRENCY CONVERSIONS WILL USE THE STATIC CONVERSION RATE.

Answer 382

A

D. UPON SAVING A RECORD

Answer 383

A

A. FILTER THE TYPE OF RECORDS TO DISPLAY.

C. DETERMINE THEVISIBILITY OF THE LIST VIEW.

D. SET THE FIELDS INCLUDED IN THE LIST V IEW.

Answer 384

A

B. URL OF A WEB PAGE/SITE.

NOT SURE ABOUT THIS

Answer 385

A

A. FOLDER ACCESS IS CONTROLLED BY PERMISSIONS WHILE RECORD ACCESS IS CONTROLLED BY ROLE HIERARCHY AND ORG-WIDE DEFAULTS.

Answer 386

A

B. MR. YOUNG CAN CREATE WORKFLOW RULES ON CA MPAIGNS A ND CONTACTS BUT NOT ON USERS (OBJECT).

C. HE CAN STILL CREATE WORKFLOW RULES ON ALL OBJECTS, INCLUDING CA MPAIGNS AND CONTACTS.

Answer 387

A

A. WHEN YOU TRANSFER RECORDS FROM ONE USER TO ANOTHER, THE SHA RING RULES ARE REEVALUA TED TO A DD OR REMOV E A CCESS TO THE TRANSFERRED RECORDS AS NECESSA RY

B. IF YOU TRANSFER CLOSED OPPORTUNITIES, THE SALES TEAM IS MAINTAINED.

Answer 388

A

C. AN EXPORT FILE CONTA INING THESE RECORDS WILL A PPEA R UNDER DA TA FROM UNINSTALLED PA CKAGES.

Answer 389

A

A. DETERMINE WHICH EMAIL TEMPLATE TO USE WHEN RESPONDING TO LEADS.

B. SPECIFY THE EMAIL SENDER’S NAME AND ADDRESS.

Answer 390

A

A. SALESFORCE PREVENTS THE RECORD OWNER FROM EDITING OR DELETING THE RECORD.

B. USERS MUST HAVE THE “MODIFY ALL” OBJECT-LEVEL PERMISSION FOR THE GIVEN OBJECT, OR THE “MODIFY ALL DATA” PERMISSION, TO EDIT THE LOCKED RECORD.

Answer 391

A

E. PERSON ACCOUNTS, CONTACTS AND LEADS

Answer 392

A

A. PERSON ACCOUNTS COUNT AGAINST BOTH ACCOUNT AND CONTACT STORAGE BECAUSE THE API CONSIDERS EACH PERSON ACCOUNT TO CONSIST OF ONE ACCOUNT AS WELL AS ONE CONTACT.

B. ARCHIVED ACTIVITIES COUNT AGAINST STORAGE.

D. ACTIVE OR ARCHIVED PRODUCTS, PRICE BOOKS, PRICE BOOK ENTRIES, AND ASSETS DO NOT COUNT AGAINST STORAGE.

Answer 393

A

B. DOCUMENTS

C. DASHBOARDS

D. REPORTS

Answer 394

A

B. AN ASSIGNEMENT RULE CHANGED THE RECORD OWNER TO JOHN SMITH WHERE AN ACTIVE VALIDATION RULE IS SET TO ENSURE THAT HE IS NOT ASSIGNED A RECORD.

C. A WORKFLOW RULE UPDATES A FIELD TO MEET AN ACTIVEVALIDATION RULE CRITERIA.

NOT SURE ABOUT THIS

Answer 395

A

A. CHANGING THE TERRITORY ASSIGNMENTS OF A CCOUNTS A ND OPPORTUNITIES.

C. MASS UPDATING DIVISIONS.

Answer 396

A

B. REACTIVATE DATA VALIDATION RULES AND ANY APPROVAL PROCESS FOR THAT OBJECT.

C. REBUILD WORKFLOW RULES.

Answer 397

A

C. STANDARD FISCAL YEARS CAN START ON THE FIRST DAY OF ANY MONTH.

Answer 398

A

A. ALL USERS THAT REQUIRE VISIBILITY TO THE ENTIRE ORGANIZATION SHOULD BELONG TO THE HIGHEST LEVEL IN THE HIERARCHY.

B. IT IS NOT NECESSARY TO CREATE INDIVIDUAL ROLES FOR EACH TITLE AT YOUR COMPANY, RATHER YOU WANT TO DEFINE A HIERARCHY OF ROLES TO CONTROL ACCESS OF INFORMATION ENTERED BY USERS IN LOWER LEVEL ROLES.

Answer 399

A

C. CREATE QUESTION VALIDATION RULES.

Answer 400

A

A . CUSTOMIZE APPLICATION

C. MANAGE EMAIL CLIENT CONFIGURATIONS

Answer 401

A

D. STANDARD WIZARD

There are only two possible “Wizards” that you can use when you create an Approval Process: The Jump Start Wizard (Answer B) and the Standard Wizard (Answer D). When using the Jump Start Wizard, you can only define your process, not each step in the process. Thismay cause some confusion, because, in reality, when you complete the setup using the Jump Start Wizard, you are presented with the option to “View Approval Process Detail Page”, where you can define additional steps in the process, but – at that point – you are no longer using the Jump Start Wizard. In contrast, if you select the Standard Wizard from the very beginning, you are taken through a guided set of screens, which, ultimately, providesyou with the option to “Create an Approval Step” via the Standard Wizard. Again, you can elect to skip that process in the Standard Wizardandgetroutedtothe“Approval ProcessDetail Page”,whereyoucancreateadditional stepsoutsideoftheStandard Wizard. The trick here is to gauge what is happening in the respective Wizards, not necessarily what you can do after you elect to view the Approval Process Detail Page – such i s the confusing nature of Wizards to begin with ;-)

Answer 402

A

C. EMAIL TO CASE.

D. CASE ASSIGNMENT RULES.

Answer 403

A

A. VALIDATION FORMULAS CAN REFERENCE CAMPAIGN STATISTIC FIELDS, INCLUDING STATISTICS FOR INDIVIDUAL CAMPAIGNS AND CAMPAIGN HIERARCHIES.

D. A VALIDATION FORMULA MUST ALWAYS START WITH A CONDITION AN IF STATEMENT TO DEFINE THE KIND OF DATA BEING FILTERED.

Answer 404

A

A.YOU CAN CREATE A RECURRING ALL DAY EVENT BUT NOT A RECURRING MULTI-DAY EVENT.

Answer 405

A

B. YOU CAN’T DELETE A RECORD THAT HAS A PENDING ACTION.

D.SALESFORCE WILL NEVER EXECUTE ANY TIME TRIGGER ACTION BEYOND THE 500 PER HOUR LIMIT FOR ENTERPRISE EDITION

Answer 406

A

B. DEFAULT LANGUAGE

D. USER AND FEATURE LICENSES

Answer 407

A

A.THERE IS NO EXTRA STEP BECAUSE SALESFORCE AUTOMATICALLY CONVERTS THE THE USERS AVAILABLE AND BUSY TIMES INTO YOUR TIME ZONE.

Answer 408

A

B. THE EMAIL APPROVAL RESPONSE FEATURE GIVES USERS THE ABILITY TO APPROVE OR REJECT EMAILAPPROVAL REQUESTS BY REPLY ING TO THE EMA IL.

C. FINAL REJECTION A CTIONS ARE THE ACTIONS THAT OCCUR WHEN AN A PPROVER REJECTS THE REQUEST AND IT GOES TO THE FINAL REJECTION STATE.

Answer 409

A

C. CREATE A VALIDATION RULE TO PREVENT THE USERS FROM MAKING SUCH CHANGES.

NOT SURE ABOUT THIS

Answer 410

A

A.THE ABILITY TO USE ACCOUNT CRITERIA TO EXPANDA PRIVATE SHARING MODEL.

B. SUPPORT FOR COMPLEX AND FREQUENTLY CHANGED SALES ORGANIZATION STRUCTURES.

D. SUPPORT FOR TRANSFERRING USERS BETWEEN TERRITORIES, WITH THE OPTION TO RETAIN OPPORTUNITIES.

E. MULTIPLE FORECASTS PER USER, BASED ON TERRITORY MEMBERSHIP.

Answer 411

A

B. LIST VIEWS SET BY THE SYSTEM ADMINISTRATOR ON THE OBJECT’S TAB.

C. LIST VIEWS CREATED BY A STANDARD USER FOR HIMSELF.

Answer 412

A

A. CAPTURE USER INFORMA TION OF THOSE WHO SIGNUP FOR AN ACCOUNT IN YOUR WEBSITE.

Answer 413

A

A . VALIDATION RULES CAN’ T REFER TO COMPOUND FIELDS . EXAMPLES OF COMPOUND FIELDS INCLUDE ADDRESSES , FIRST AND LAST NAMES, DEPENDENT PICKLISTS, AND DEPENDENT LOOKUPS.

C. SALESFORCE RUNS VALIDATION RULES BEFORE CREATING RECORDS SUBMITTED VIA WEB-TO-LEADAND WEB-TO- CASE, AND ONLY CREATES RECORDS THAT HAVE VALID VALUES.

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