Salesforce Admin

Question 1

Locale Settings

Answer 1

• Control Date and time, Address, Number Fields, Name

- Can be changed on the Organization level, meaning that overrides the User level

Question 2

Organization ID

Answer 2

• Unique 15 characters for each Organization

- Good for Salesforce Support if something goes wrong

Question 3

Currencies

Answer 3

• Salesforce allows single and multi-currencies

- Multi currency displays the default set currency and the secondary currency

Question 4

Time Zones

Answer 4

• Controls the date and time of the user, according to the user zone setting
• User can override Organization settings

Question 5

Languages

Answer 5

• Three (3) level of language are supported: Fully Supported, User Language and Platform-Only Language
• User can override on Organization Level
• Translation is supported

Question 6

Storage

Answer 6

• Data and File storage is supported
• Data storage saves Records
• File storage saves Attachments, Files, Chatters and Documents

Question 7

Business Hours and Holidays

Answer 7

• Business hours can be set to make a range of availabilities of the Organization
• Holidays can be customize for business hour (this because other countries has different holidays)

Question 8

Salesforce Fiscal Years Configuration

Answer 8

• Standard and custom fiscal years is supported
• Standard fiscal year works with 12 month structure
• Custom fiscal year can have custom periods

Question 9

Salesforce Licenses

Answer 9

• User and Feature licenses are supported

- Shows the list of active, total, used and remaining licenses

Question 10

What is Salesforce User Licenses?

Answer 10

• Define the baseline features available to the user

- Each user must be assigned one license

Question 11

What Type of Licenses Are They?

Answer 11

• User Licenses
• Feature Licenses
• Permission Set Licenses

Question 12

What is Language Preferences?

Answer 12

• Fully supported languages are available for selection for the default language.
• Other languages must be enabled in Language Settings before they can be selected.

Question 13

What is Salesforce Fiscal Year?

Answer 13

• Defines the business year of the company

- Refers to Accounting year, Taxation year, financial year or the budget year.

Question 14

What is Salesforce Feature License?

Answer 14

• Grants access to additional features that are not included in the standard licenses (Marketing and CRM Content)

Question 15

What are Salesforce Permission Set Licenses?

Answer 15

• Grants users access to features that are not included in their standard licenses

Question 16

What API Stands for?

Answer 16

Application Programming Interface

Question 17

What is API in Salesforce?

Answer 17

• Allows users access data or information programmatically, instead of using the user interface

Question 18

What Environment is the Salesforce API Available?

Answer 18

• Enterprise Edition
• Unlimited Edition
• Developer Edition
• Performance Edition

Question 19

Is Multi-Currency Active By Default?

Answer 19

• NO (multi-currency must be enabled to be allow for use)

- Multiple currencies cannot be disabled after enabling the feature.

Question 20

What Type of Storage Salesforce Has?

Answer 20

• Data and File

Question 21

For What We Use Data Storage?

Answer 21

• For Salesforce Records (Account Records, Contact Records, Opportunity Records, etc.).

Question 22

For What We Use File Storage?

Answer 22

• For Attachments, Documents, Files, Content, Chatters (including Photos), and other assets.

Question 23

What Are The Limits For Data Storage?

Answer 23

• 10GB of data storage

- 20MB per user license

Question 24

What Are The Limits For File Storage?

Answer 24

• 100GB of File Storage

- 20GB per user license

Question 25

WHAT STORAGE CAN WE USE FOR UP TO 1 MILLION RECORDS?

Answer 25

• Big Object Records

- Additional capacity can be purchase

Question 26

WHAT DO DEFAULT LOCALE CONFIGURATION IMPACTS?

Answer 26

• Controls the FORMAT of Date, Time, Name, and Number Fields on how is going to be display by the user default settings.

Question 27

WHAT DO BUSINESS HOURS AND HOLIDAYS IMPACT?

Answer 27

• The range of time the business is going to be available to manage cases
• When an milestone (release) is reached

Question 28

WHAT ARE THE OPTIONS TO DEFINE FISCAL YEARS?

Answer 28

• Defines the business year of the company
• Standard Fiscal Year is define by 12 month structure
• Custom Fiscal Year is define by quarters and it is customizable

Question 29

WHAT LEVEL OF LANGUAGE SUPPORTS DOES SALESFORCE PROVIDE?

Answer 29

• Fully Support Language
• User Language
• Platform-Only Language

Question 30

HOW IS A USER’S LANGUAGE SETTING CONTROLLED?

Answer 30

• It’s applied to new users and managed on the User Level settings.

Question 31

WHAT IS SALESFORCE API?

Answer 31

• It’s a form to manage information programmatically, instead of the user interface
• Data Loading and Integration Tools

Question 32

WHAT IS THE ORGANIZATION ID?

Answer 32

• Unique 15 characters for every org and environment

Question 33

WHAT TIME ZONE IS USED FOR NEW USERS?

Answer 33

• Default Setting is applied to new users

- Can be override on the User Level

Question 34

WHY WOULD MULTI-CURRENCY BE USED?

Answer 34

• When the user currency it’s not the default currency

Question 35

WHY WOULD ADVANCED CURRENCY MANAGEMENT BE USED?

Answer 35

• Allows dated exchange rates to be recorded to track the amounts when opportunity is closed

Question 36

WHAT ARE THE TYPES OF LICENSES?

Answer 36

• Feature Licenses
• User Licenses
• Permission Sets Licenses