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Sales FAQ > Sales FAQ > Flashcards

Sales FAQ Flashcards

1
Q

What kind of products do you sell?

A
  • Freshly cooked hot meals like
    • Classic dishes
    • Chef inspired dishes
    • Thrive
  • Grab-n-go meals
    • Salads, Wraps
  • Snacks like
    • Fruit salads
    • X, Y, Z
  • Fresh cold drinks
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2
Q

Do you cover dietary requirements?

A

Yes, 20% of our dishes are vegetarian. We also offer vegan and halal options.

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3
Q

What’s the price range?

A
  • Breakfast options are around $6
  • Drinks are around $2
  • Full meals are around $10
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4
Q

Where is the food made?

A
  • Our meals are made by our local kitchen partners.

- In a federally inspected highest grade kitchen environment.

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5
Q

Is the packaging recyclable?

A
  • Yes. The container is 100% recyclable.

- We also have a custom recyclable bin which makes it easy for admins to recycle.

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6
Q

Why are you using aluminum containers?

A

Hot meals are cooked directly inside the containers.

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7
Q

How does payment work?

A
  • The fridge is normally locked, and unlocks after you tap your credit card or scan a QR code with the KitchenMate App, which also has your credit card stored.
  • The fridge also has AI based cameras installed inside which is capable of seeing what you’ve taken out.
  • Once the door is closed, the credit card that was used to unlock the fridge will be charged.
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8
Q

What if I put something back?

A
  • The AI cameras are smart enough to know if you put something back. Similar to how the Amazon Go store works.
  • It won’t charge you for that.
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9
Q

Do you store my credit card information?

A

We use Stripe to handle all our payments, we don’t store your actual credit card information.

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10
Q

How do people know about promotions and weekly specials?

A
  • Prices are displayed on our ePaper product labels.
  • If there is a promotion or sale, the ePapers are digitally updated and will show the sale.
  • Promotions and subsidies are also shown on the app.
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11
Q

How does it Auto cook?

A
  • Each dish has a unique cooking program that is carefully calibrated by our chefs.
  • This programs controls how much heat to add into the food and how fast to raise the temp, and for how long it needs stay at that temp.
  • This way every ingredient is cooked perfectly.
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12
Q

How does it heat the food?

A

The cookers use induction to heat up the container and controls the amount of heat to add precisely.

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13
Q

How does it know what dish it is?

A
  • Every dish has a unique QR code on it.

- The cookers can read this barcode and know which cooking program to use.

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14
Q

Can I put my own food in the cooker?

A
  • The cookers are designed to only turn on for our meal containers.
  • Please continue to use existing appliances to heat your food.
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15
Q

How do I know which meal is mine?

A
  • We recommend that you remember which cooker you placed your meal into by the cooker letter.
  • The tablet will also say the name of person who started cooking the meal.
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16
Q

What happens if the food is expired?

A
  • We try our best to take back any expired meals when we restock the fridge.
  • Incase any expired meals are left over, and you tried to take it out. Our AI cameras is smart enough to warn you about it.
  • The cookers will also not cook expired meals.
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17
Q

What happens if there is a recall?

A
  • We can issue a digital recall to all products that contain suspicious ingredients and warn you when you try to take it out of the fridge.
  • Cookers will not cook any recalled meals.
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18
Q

Can I microwave the meals?

A
  • Our meals are not designed to be cooked in a Microwave.
  • Some microwaves are not able to warm up metalic containers.
  • If you need to reheat your meal, please plate first before putting it into a microwave.
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19
Q

What does the app do?

A
  • You can see the latest inventory count in the physical fridge on the app.
  • Enter dietary restrictions you may have, and the menu is filtered.
  • View detailed ingredient list
  • View full nutrition facts, and recommended daily intake based on your profile.
  • View reviews from others in your location.
  • Track your order history in a journal. In the future, we’re working on integrating this into popular apps.
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20
Q

Tell me more about the digital menu

A

Browse food, calories, nutritional values

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21
Q

How does it recommend dishes?

A

TBC

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22
Q

Tell me more about reviews

A
  • After your meal, the app will ask you for the review.

- Reviews are by default private and only viewable by our culinary team.

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23
Q

Tell me more about the journal

A

TBC

24
Q

How do I earn points?

A

You can earn points by eating meals.

25
Q

What do I use points for?

A

Exchange for food.

26
Q

I don’t have the app, can I still earn points?

A

No, you do need the app to earn points.

27
Q

How does the referral program work?

A

You get 2,000 points every time you refer a new teammate. They will get $6.

28
Q

How is KitchenMate better than food delivery?

A
  • We are much more affordable, because
    • We deliver in bulk instead of one meal at a time.
    • We use minimum packaging.
    • We don’t have expensive retail stores.
  • We are much faster, from the time they order to eat.
  • We offer full nutrition information.
  • We minimize elevator use and in and out traffic.
  • Our food is made in federally inspected kitchens.
  • Our delivery is sanitized.
29
Q

How does KitchenMate compare to catering?

A
  • Catering is great if everyone is to eat all at the same time
    • KitchenMate is designed to be a more flexible eating option where smaller groups can eat at the same time.
  • Catering often produces lots of waste since it’s hard to predict how much food to prepare and everyone’s taste preferences are different.
    • KitchenMate is cooking on demand, and since the prediction is over a longer period of time, and we look at individuals preferences, we have much less waste.
30
Q

Where else are you in right now?

A
  • We service offices in all sectors: tech, engineering, marketing, cpg etc.
  • We also service distribution centres, warehouses for national retailers
  • During the pandemic we’ve also been helping front line workers at some of the biggest hospitals in Toronto.
31
Q

How many cookers do you have out there?

A

We have hundreds of cookers in the field in the GTA.

32
Q

Where do companies usually put their cookers?

A

Office/staff kitchen, break out room.

33
Q

When is this available?

A

TBC

34
Q

When can we get one to try?

A

TBC

35
Q

How much is the service?

A

TBC

36
Q

How long does it take to install?

A

TBC

37
Q

How big is this setup?

A
  • The fridge takes up 750mm x 750mm (or 2.5x2.5feet)
  • A single kiosk takes up 400mm x 400mm.
  • Two kiosks towers take up 800mm x 400mm.
38
Q

How much power does it need?

A
  • the fridge uses 1.8 kWatt/day

- the cookers uses 400watts the entire tower can be plugged into single outlet

39
Q

Does it produce noise?

A
  • The fridge produces very little noise. When the compressor is on it will produce a bit of noise but it’s similar to the fridge at home.
  • The cookers fan makes a tiny bit of noise after the meal is finished cooking.
40
Q

Does it produce any smell?

A
  • The meals are cooked inside the container and mostly sealed.
  • The smell released is subtle and pleasant.
41
Q

How is it theft-proof?

A
  • The fridge door is normally locked.
  • It open unlock when people tap their credit card or scans the QR on their app.
  • The AI cameras keeps track of everything they’ve taken out.
  • This way, we can always associate the order to the person.
42
Q

What if they cover the product label with something?

A
  • The AI cameras uses the product label, if that is covered completely then we won’t know what they’ve taken out but we will still know who.
  • We will manually review transactions where the AI camera failed to recognize the items, and flag any suspicious activities.
  • Malicious users will be banned from using the system, and we will place at least a $50 charge on their credit card.
43
Q

How does fridge restocking work?

A
  • Our normal delivery schedule is Monday morning and optionally on Wednesday morning.
  • A delivery driver will come into your building with a dolly carrying boxes of meals and drinks.
  • They will put any expired meals into a box, and then refill the fridge with this weeks menu.
44
Q

How is it tailored to the location?

A
  • It is important for us that we only deliver what people will eat.
  • Our forecasting software is looking at individual’s preferences and creating an aggregated menu for the following week.
45
Q

Do I have a say on what goes into the fridge?

A
  • Yes, you can place an order for the meals you want us to ship a head of time.
  • If you don’t place an order, we will stock the fridge automatically.
  • Users can vote on the dishes they want on the menu for next week in the app.
46
Q

What if our corporation have ingredients policy?

A

We can setup banned ingredients in the system and we’ll avoid shipping any dishes that contain those ingredients.

47
Q

Who do I contact if there is an issue?

A
  • For account changes, billing etc contact your account manager.
  • For user experience related issues, can use our regular support.
48
Q

How do I setup a custom employee subsidy?

A

Subsidies can be added or modified anytime. Talk to your account manager and they can implement this for you.

49
Q

How does billing work?

A
  • We will send you an invoice on the 2nd of every month for the previous month service fee and meal subsidies.
  • If you added a corporate credit card on file, and automated billing. Your credit card will be charged on the 8th.
50
Q

What types of payment methods do you support?

A
  • Credit cards
  • Wire transfer / E-Transfer
  • Cheque
51
Q

Can I have tax benefits?

A

Yes you can if you subsidize the meals regularly. We can produce a report for your accounting department

52
Q

How do I know who is using the service?

A

We provide a detailed live report of the program in our web app.

53
Q

How do I know what people thinks of the service?

A

Included in your account dashboard is an average review rating.

54
Q

Does the equipment have the required certifications?

A
  • Yes, all of our equipment are certified.

- We can send you the certification information.

55
Q

What kind of certifications does it have?

A

TBC

56
Q

How is your food made?

A

TBC

57
Q

What kind of regulatory compliance does the Kitchen have?

A

TBC

Sales FAQ (1 decks)

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