Sale Of Goods And Supply Of Service Act 1980 Flashcards
What rights should a consumer have
???
The goods must be……
- Merchantable quality
- Fit for purpose
- As described
- Match the sample
Merchantable quality?
The goods must be of an acceptable standard.
Worth the amount you pay.
Fit for purpose?
The goods must do exactly the job they are supposed to do and what they’re intended to do.
As described?
The goods must be exactly as the description on the packaging brochure or by description of salesperson.
Match the sample?
The goods must be identical to the sample displayed in the shop.
When buying services what rights are they entitled to?
- Supplier is qualified and has necessary skills
- Supplier provide service with proper care
- Materials used are of merchantable quality
- Goods sold as part of a service are of merchantable quality
Supplier is qualified and has necessary skills ?
The supplier must be qualified and have necessary skills and training to provide the service.
Supplier provides service proper care?
The supplier must pay due care and attention when providing the service
Materials used are of merchantable quality?
The supplier must ensure that the materials used in providing the service are of merchantable quality
Goods sold as part of a service are of merchantable quality.
The supplier must ensure that any good sold as part of the service are of merchantable quality.
Responsibilities of a retailer
- Responsibility
- Guarantee
- Illegal signs
Responsibility
The retailer is always legally responsible for solving a consumers complaint. The contract is with the retailer
Guarantee
This is extra!! protection for the consumer. He can choose to have the goods fixed by the manufacturer under the guarantee or insist the retailer follows the law.
Illegal signs.
It is illegal for a retailer to display signs such as ‘no refund’ or ‘credit notes only’
Credit note
It’s a written document that gives you permission to spend a certain amount in that shop only. It doesn’t have to be accepted.
