Sale Forxe

Question 1

Kbb and ico means

Answer 1

Kbb kelly bloo buks
Ico instant cash offer
Only offered in kbb

Question 2

Photos on saleforxe

Answer 2

Go to realted and u can downlaod photo and send them to autotrader add

Question 3

Alway create a contact

Answer 3

Find if costumer has a case

Question 4

Send email

Answer 4

Click activity click email 
Chek info
Click activity 
Reply email
Add template send with costumer service not with ur email

Question 5

How much for add and how many photos

Answer 5

49 to place and add
Basic 9 photos
Medium 35
Last unlimeted

Question 6

To chat u have to click

Answer 6

Okni cuannel and go to chatt cpsumer service que

Question 7

After u chatted woth costumer in chat box then u have to do what

Answer 7

Creat new contact !
Select atc
Tun up na 
Client satisfaction 
No risk
Description add subject and what happend sayi chatted with a person

Cick sav

Have to add all this

In end close case after chat couse no need to leave open and complete reason codes ! Give reason to why closed

• potentioal seller
• assistence issue resolved

Question 8

When theirs a call u ask them !

Answer 8

Emal or ohone number or case id

Question 9

If costumer calls you need to find put if their from classic if its classic it will say classic on the right side of the acount and create case.

Answer 9

For classic you go to classic website

For autotrader you do everything on sales force

• classics you go login to wbeisfe classic and do everything changes from ther you create case on sales if they have acount but u do everything in classic website

Utoteader u do everyhting changes in sales force

Question 10

Password for clasics

Answer 10

Cox auto motive roy.felicia@coxautotmorinc.com

Trader123 is pssword

Question 11

Slak is onlly used to communicate for help with blinker team

Answer 11

Chatting only for blinker team

Question 12

Blinker is used to ciew autotrader ads

Answer 12

Blinker is used to virw autotrader tag listings

Question 13

SYC listings

Answer 13

click on the listing link to go to blinker u dont need blinker open it will open by itself by checking every case number and chek if it has blinker

Question 14

Blinker is only used to see info of autotrader add but all the things we do in saleforce

Answer 14

Classic we dont have blinker wbesite we do everyhting on the classic website not saleforxe

Question 15

Only calssic we exept photos from costumer to upload not on autotrader or kelly bloobooks

Answer 15

Kbb and autotrader the costumer does all the work

Classics then they send us the photos if they want or they can uplaod

Question 16

Blinker we can use to make the add renue again by clicking button

Answer 16

Other than that u dont do anything just change deatiao and other smallt things

Question 17

Chek email when sending

Answer 17

To send it from costumer support and only to the person u wan tto send not to evryoone and Don’t use your email

Question 18

To give people credit

Answer 18

Tap child cases and then go to credit 
Fill additional information
Keep 
Atc sutotrader 
Credit detail give them partial credit

Question 19

Dont close child cases never ! When giving credit or doing anything else

Answer 19

Becoaude if u close it the people that take care of child cases wont see it

Child cases other people see it and deal with it

Parent cases u cna close right away

Question 20

Child cases to create

Answer 20

Ca eacalatoon

It esxalations

Question 21

It escalations

Answer 21

Feel Details



Question 22

Ec eacalatoons

Answer 22

Is corporate affairs

Question 23

Consumer protection

Answer 23

U habe to do child case for froud cases u create child case

Question 24

Search if u have a contact on case

Question 25

Tuneup is when ur a call and making suggestions on a call

Question 26

Copy email and past it to contact field to search if there is an acount

Question 27

Auto trader diffference betwen classic

Answer 27

Autotrader u can not show phone mumber

Classic you can show number on the add

But if they give u hard time then u cna tell them to write it on the description if they want to the phone

Question 28

Tun up just meads to change things if they dont seem right

Answer 28

Like change color if the color of car is wrong means u did a tunup to the car

Question 29

Classic search by email the best way to see their lostings

Question 30

Classic to find the add

I have to go to vehicle search in the vehicle ID and I washed all the poste yard

Question 31

Vehicle id for classic

Answer 31

We give vehicle id to costumer to send us photos

Question 32

Classic autotrader we are the ones that place the add

Answer 32

We place the add fpr them ! Only this one

Question 33

We dont take payments we trasnfer them to process payment

Answer 33

They will do the add place on hold fhen we can edit ont he ads

Question 34

We can stand on line if person whats to send us photos or they can call us later to send the photos

Question 35

Costumer can send us their photos to the classic autotrader email only by emails

Question 36

Blinker leaves inside of sale force

Question 37

Emails are alredy cases so u dont need to create case tou jus thave to close rhem by responding to them