Sale Forxe Flashcards
Kbb and ico means
Kbb kelly bloo buks
Ico instant cash offer
Only offered in kbb
Photos on saleforxe
Go to realted and u can downlaod photo and send them to autotrader add
Alway create a contact
Find if costumer has a case
Send email
Click activity click email Chek info Click activity Reply email Add template send with costumer service not with ur email
How much for add and how many photos
49 to place and add
Basic 9 photos
Medium 35
Last unlimeted
To chat u have to click
Okni cuannel and go to chatt cpsumer service que
After u chatted woth costumer in chat box then u have to do what
Creat new contact ! Select atc Tun up na Client satisfaction No risk Description add subject and what happend sayi chatted with a person
Cick sav
Have to add all this
In end close case after chat couse no need to leave open and complete reason codes ! Give reason to why closed
- potentioal seller
- assistence issue resolved
When theirs a call u ask them !
Emal or ohone number or case id
If costumer calls you need to find put if their from classic if its classic it will say classic on the right side of the acount and create case.
For classic you go to classic website
For autotrader you do everything on sales force
- classics you go login to wbeisfe classic and do everything changes from ther you create case on sales if they have acount but u do everything in classic website
Utoteader u do everyhting changes in sales force
Password for clasics
Cox auto motive roy.felicia@coxautotmorinc.com
Trader123 is pssword
Slak is onlly used to communicate for help with blinker team
Chatting only for blinker team
Blinker is used to ciew autotrader ads
Blinker is used to virw autotrader tag listings
SYC listings
click on the listing link to go to blinker u dont need blinker open it will open by itself by checking every case number and chek if it has blinker
Blinker is only used to see info of autotrader add but all the things we do in saleforce
Classic we dont have blinker wbesite we do everyhting on the classic website not saleforxe
Only calssic we exept photos from costumer to upload not on autotrader or kelly bloobooks
Kbb and autotrader the costumer does all the work
Classics then they send us the photos if they want or they can uplaod
Blinker we can use to make the add renue again by clicking button
Other than that u dont do anything just change deatiao and other smallt things
Chek email when sending
To send it from costumer support and only to the person u wan tto send not to evryoone and Don’t use your email
To give people credit
Tap child cases and then go to credit Fill additional information Keep Atc sutotrader Credit detail give them partial credit
Dont close child cases never ! When giving credit or doing anything else
Becoaude if u close it the people that take care of child cases wont see it
Child cases other people see it and deal with it
Parent cases u cna close right away
Child cases to create
Ca eacalatoon
It esxalations
It escalations
Feel Details

Ec eacalatoons
Is corporate affairs
Consumer protection
U habe to do child case for froud cases u create child case
Search if u have a contact on case
Tuneup is when ur a call and making suggestions on a call
Copy email and past it to contact field to search if there is an acount
Auto trader diffference betwen classic
Autotrader u can not show phone mumber
Classic you can show number on the add
But if they give u hard time then u cna tell them to write it on the description if they want to the phone
Tun up just meads to change things if they dont seem right
Like change color if the color of car is wrong means u did a tunup to the car
Classic search by email the best way to see their lostings
Classic to find the add
I have to go to vehicle search in the vehicle ID and I washed all the poste yard
Vehicle id for classic
We give vehicle id to costumer to send us photos
Classic autotrader we are the ones that place the add
We place the add fpr them ! Only this one
We dont take payments we trasnfer them to process payment
They will do the add place on hold fhen we can edit ont he ads
We can stand on line if person whats to send us photos or they can call us later to send the photos
Costumer can send us their photos to the classic autotrader email only by emails
Blinker leaves inside of sale force
Emails are alredy cases so u dont need to create case tou jus thave to close rhem by responding to them
