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Emirates > Safe Talk Sep Oct 2013 > Flashcards

Safe Talk Sep Oct 2013 Flashcards

1
Q

Halon Pre-Flight Check?

A
  1. Correct quantity and securely stowed
  2. Pressure gauge pointer is in the green band
  3. The ring pin is in place through the handle and the lever
  4. Seal intact.
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2
Q

Limitations of Halon?

A

Hold within 60 degrees of vertical

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3
Q

PBE Pre-Flight Check?

A
  1. Correct quantity and securely stowed

2. Red seal intact or tamper indicator in place

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4
Q

Duration of PBE?

A

The unit will provide a 15 minute supply of oxygen

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5
Q

Two PBE Precautions?

A
  1. Do not damage the neck seal whilst fitting
  2. Do not interfere with the neck seal once it is in place as this may allow smoke into the hood
  3. Do not expose devise directly to flame
  4. Due to possible oxygen saturation of the hair, do not smoke or become exposed to fire or open flame for several minutes after removing
  5. If a hole is present in the exhalation duct, Cabin Crew will notice a strong irritating odour due to traces of chlorine in the oxygen from the starter candle. Chlorine is irritating to the eyes, nose and throat. If experiencing these symptoms Cabin Crew should remove the PBE at once and don another unit
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6
Q

Fire Sock Pre-Flight Check?

A
  1. Correct quantity and securely stowed

2. Ensure the seal is intact or tamper indicator is in place

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7
Q

Emergency Flashlight (Type 1) Pre-Flight Check?

A
  1. Correct quantity and securely stowed
  2. The red indicator light is flashing every 6-10 seconds
  3. The plastic strap is not tampered with
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8
Q

Emergency Flashlight (Type 2-LED) Pre-Flight Check?

A
  1. Correct quantity and securely stowed
  2. The plastic strap is not tampered with
  3. Push the Test button on the battery condition indicator. A green light will flash once on the LED indicator. If the LED indicator flashes RED, a battery replacement is needed.
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9
Q

Duration of both Type 1 & 2 Flashlights?

A

Approximately 4 hours

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10
Q

Operation of the Megaphone?

A
  1. Remove from brackets
  2. Press trigger and adjust volume
  3. Speak with lips touching the microphone
  4. Point in direction desired
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11
Q

Preferred location for a Child Restraint Device (CRD) be placed?

A

A passenger window seat.
Other locations may be acceptable provided the access of neighbor passengers to the nearest aisle is not obstructed by the CRD

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12
Q

Who can be provided Infant/Extension Seat Belts?

A
  1. Children under the age of two that are carried by an adult
  2. Obese passengers
  3. Pregnant ladies
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13
Q

When must the Baby Bassinet NOT be used?

A

During take-off, landing, turbulence and any time the seat belt sign is on

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14
Q

What is the designed AGE & WEIGHT for the Baby Survival Cot?

A

The baby survival cot is designed for a baby aged 0- 18 months, of up to 16kg (35 lb) in weight

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15
Q

What emergencies can you use the Baby Survival Cot for?

A

Ground evacuation

Ditching

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16
Q

Where do you inflate the baby survival cot?

A

In the galley out of sight of passengers.

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17
Q

Can an adult life jacket be used for a child?

A

Yes

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18
Q

List 3 items found in the Supplementary RaB Accessory Kit (SRAK)

A 
Reverse Osmosis Pump
Water Storage bag with cup
Day and Night Flare
Food Rations
Collapsible Oars
Survival Manual
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19
Q

What is the Operation for SIGNALLING DEVICE – FLARES?

A
  1. Unscrew the cap and point away from body
  2. Pull ball out sharply to fire
  3. Hold at arm’s length, plug will eject after 2 seconds
  4. Flares must be used down-wind side
  5. After using one end, dip flare in water to cool 6.Save the other end to be used if needed at a later time
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20
Q

List 3 precautions whilst administering oxygen

A
  1. Do not drop the bottle
  2. No oil or grease on passengers’ face and hair 3.Loosen tight clothing and neckwear
  3. Keep the passenger in the appropriate position depending on medical condition
  4. Always advise Flight Crew when Oxygen is being administered
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21
Q

Actions of the cabin crew in case of engine tail pipe fire?

A

Reassure passengers. Inform the flight deck.

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22
Q

SOP’s with regard to tripped circuit breakers?

A
  1. Do not reset.
  2. Inform the flight deck immediately.
  3. Log it in the Cabin Defect Logbook.
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23
Q

How will the AREA READY check be passed to the Purser?

A

Press AREA READY button on the MISC page on the Mini FAP.

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24
Q

How is the Cabin Ready check passed to the flight deck on the A380?

A

Press CABIN READY button on ML1 FAP.

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25
Q

What are the crew actions with regards to wing contamination?

A

Report to the Captain any concerns.

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26
Q

What is the Sterile Flight Deck phase for departure?

A

From final aircraft door closure until the Fasten Seatbelt sign is switched off after take-off.

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27
Q

What is the Sterile Flight Deck phase for arrival?

A

From when the Fasten Seatbelt sign is switched on for descent until the first aircraft door is opened.

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28
Q

What is the Communication Protocol during the Sterile Flight Deck phase?

A

In the event of an abnormal/emergency situation, cabin crew should contact the Purser or SFS who will in turn contact the Flight crew.

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29
Q

What is the No Contact period?

A

Cabin crew including the Purser and SFS shall not contact the Flight Crew during this period.

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30
Q

What is the No Contact period for departure?

A

From the take-off roll until the landing gear retracts.

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31
Q

What is the No Contact period for arrival?

A

From the extension of the landing gear until the aircraft vacates the runway.

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32
Q

What is the Sterile Cabin policy for take-off?

A

From “Cabin Crew prepare for take-off” until the landing gear is retracted.

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33
Q

What is the Sterile Cabin policy for landing?

A

From “Cabin Crew prepare for landing” until the aircraft vacates the runway.

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34
Q

What duties are assigned to a door owner?

A

Arming and disarming. Pre-flight check of the door.

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35
Q

When will the doors be armed?

A

When Purser makes the PA: “Cabin Crew prepare all doors and cross check.”

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36
Q

When will the doors be disarmed?

A

When Flight Crew makes the PA: “Cabin Crew prepare all doors and cross check.”

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37
Q

What are the SOP’s prior to opening the door upon arrival?

A
  1. Fasten Seatbelt sign is off.
  2. Purser PA: “Clear to open doors”
  3. Ground personal will knock on the door window. Cabin Crew will acknowledge the knock by signalling a “thumbs up” through the door window.
  4. Door operator must have a checker present. Operator to state: “Door disarmed” and Checker to state: “Door disarmed, clear to open door”.
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38
Q

Who can be a door checker?

A

Purser, SFS, FG1, SFP, PDP

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39
Q

What is the re-fuelling procedure with regards to the doors on the A380?

A

At least TWO passenger cabin doors on the Main Deck and ONE passenger cabin door on the Upper Deck shall be designated and made available for a possible evacuation.

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40
Q

What is the re-fuelling procedure with regards to the doors on the B777?

A

At least TWO passenger cabin doors on the Main Deck shall be designated and made available for a possible evacuation.

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41
Q

Definition of decompression?

A

Loss of cabin pressure, which may be slow or rapid.

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42
Q

Actions of Cabin Crew during a slow decompression?

A

Move passengers away from area. If not possible, passengers to fasten seatbelts.
Use blankets or pillows to cover area and to reduce noise.
Inform Flight Crew and Cabin Crew.
Monitor situation.

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43
Q

3 subjective signs of a rapid decompression?

A

Difficulty in breathing.
Sinuses and ears feel full.
Feeling a cold sensation.
Abdominal discomfort due to gas expansion. Speaking with difficulty.

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44
Q

3 objective signs of a rapid decompression?

A 
Loud bang in the vicinity of the opening.
Rush of air to the outside.
A rapid drop in temperature.
Fog in the cabin.
Cabin filled with dust and debris.
Noise level will increase.
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45
Q

Immediate actions of the Cabin crew during a rapid decompression?

A

Sit down and secure yourself.

Put on the nearest drop out oxygen mask.

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46
Q

Cabin crew actions if oxygen is required post- decompression?

A

Obtain oxygen bottle for own use.

Turn the on/off valve and ensure oxygen flow. Obtain MRT (Airbus) or sharp object (Boeing).

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47
Q

Cabin crew actions if oxygen is no longer required post-decompression?

A

Obtain oxygen bottle for therapeutic use.
Turn the on/off valve and ensure oxygen flow prior to oxygen administration.
Obtain MRT (Airbus) or sharp object (Boeing).

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48
Q

Duties of Cabin crew post-decompression?

A

Check colleagues, galleys, lavatories & render first aid where necessary.
Report any damages and injuries to Captain.

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49
Q

What are the 3 classes of fire?

A

Class A – Solids
Class B – Flammable Liquids
Class C – Electrical

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50
Q

What are the 3 roles during firefighting?

A

Fire fighter.
Back up
Communicator.

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51
Q

How can cabin fire be prevented?

A

Paper or plastic material should not be placed around heat generating equipment.
Be aware of burning smells, take precautions, investigate and report them immediately.
Monitor the cabin regularly for fire hazards.

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52
Q

How do you fight an Oven fire?

A

Keep the oven door closed to deprive the fire of oxygen, as the fire may self-extinguish.
Switch off the current.
Open the oven door slowly, use a Halon extinguisher and close the door.
Repeat steps as necessary.
Check for secondary fires and monitor the area.

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53
Q

In the case of an IFE fire, where will the current be switched off from on the A380?

A

The PAX SYS hard key on ML1 or UL1 FAP.

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54
Q

In the case of an IFE fire, where will the current be switched off from on the B777?

A

The Master Power switch in the VCC.

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55
Q

How do you deal with a Lithium battery fire?

A

Fight the fire using the Halon fire extinguisher. After the fire is extinguished, douse device in water for 15 seconds to cool cells.
Place device in fire sock and monitor it for 15 minutes. Inform the Flight Crew.§

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56
Q

When should the Smoke curtains on the A380 be used?

A

When excessive smoke/fire from the main deck will inhibit passenger evacuation from the upper deck. To be used on ground only.

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57
Q

Where is the forward smoke curtain located?

A

In the ceiling above the forward staircase.

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58
Q

Where is the aft smoke curtain located?

A

In the stair frame of the aft staircase.

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59
Q

What are the 3 levels of Turbulence?

A

Light, moderate and severe.

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60
Q

What does A.L.E.R.T stand for?

A 
A: Aircraft type procedures.
L: Location of Cabin Crew jump seat.
E: Equipment available and location.
R: Responsibilities and duties.
T: Threat, possible situation and how
to deal with it.
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61
Q

What is the Chain of Command?

A
  1. Captain.
  2. First Officer.
  3. Purser (PUR).
  4. Senior Flight Steward/ess (SFS).
  5. Cabin Crew Member (CCM).
  6. Positioning Crew Member (PCM), if available. 7. Able-bodied passenger (ABP), as
    instructed.
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62
Q

What is the Declaration of State of Alert on ground?

A

“This is the Captain. Purser to the Flight Deck.”

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63
Q

What is the Declaration of State of Alert on approach to landing?

A
  1. “This is the Captain. Attention Crew at Stations.” – 2 minutes prior to touchdown.
  2. “This is the Captain. Brace Brace.” – 30 seconds prior to impact.
64
Q

What does NITS stand for?

A 
N:Nature of Emergency
I: Intention of the Captain in
Command
T: Time available to landing
S: Specific instructions and directions
65
Q

What are the Cabin Crew actions upon hearing “This is the Captain. Evacuate, Evacuate”?

A

Cabin Crew will re-evaluate their exits and operate all useable doors.
Direct passenger assertively to the exit.

66
Q

What are the Cabin Crew actions upon hearing “This is the Captain. Cabin Crew revert to normal operation.”?

A

This informs the Cabin Crew that the State of Alert no longer exists.
Cabin Crew are to remain at their station and await further instructions.

67
Q

Name 2 criteria when selecting an Able Bodied Passenger.

A 
Airline Employees
Fire Fighters
Medical Personnel
Military personnel
Physically fit person.
68
Q

Where would you brief the ABP?

A

At your door.

69
Q

What position should the Cabin crew adopt for every take-off and landing?

A

Semi brace position.

70
Q

Demonstrate the FWD facing brace position.

A

Knees together and feet firmly on the floor.
Hands placed under the legs with palms facing upwards and thumbs against thighs.
Back pressed firmly against the seat.
Head bent forward.

71
Q

Demonstrate the AFT facing brace position.

A

Knees together and feet firmly on the floor.
Hands placed under the legs with palms facing upwards and thumbs against thighs.
Back pressed firmly against the seat. Head pressed firmly against the seat.

72
Q

What positive commands will Cabin Crew give to passengers during an evacuation?

A

“Open seatbelts. Leave everything. This way.”

73
Q

When can Cabin Crew initiate an evacuation on their own?

A

When the condition inside the aircraft is of a catastrophic nature after the aircraft has comes to a complete stop.

74
Q

Where should Cabin Crew stand during the evacuation of the aircraft?

A

Dedicated Assist space.

75
Q

What would the actions of the cabin Crew be at an unusable exit?

A

Block and redirect the passengers to other useable exits.

Use positive commands: “Open seatbelts. Leave everything. That way.”

76
Q

Cabin Crew commands to passengers at M3 doors on the A380?

A

“Run and Jump! Keep moving! Two by Two”

77
Q

Cabin Crew commands to passengers at LR3 doors on the B777-300?

A

“Step down. Follow the arrows. Jump and Slide.”

78
Q

Cabin Crew duties when Cabin Crew at the opposite door becomes incapacitated during evacuation?

A

Man both exits.

Open their own exit first, expedite evacuation. Move to opposite exit and expedite evacuation.

79
Q

Commands to passengers during a high speed rejected take-off?

A

“Bend Down, Stay Down.”

80
Q

Total number of doors?

A

Total of 16 doors. 10 on the main deck. 6 on the Upper deck.

81
Q

Where are the slide/rafts mounted on the main deck doors?

A

1.M1, M2, M4 and M5 – door mounted slide system

82
Q

Pre-flight check of the doors?

A
  1. Door owner to ensure the door safety pin is available in the correct location.
  2. Purser does the pre-flight check from the FAP at ML1 or UL1 by pressing DOORS/SLIDES key.
83
Q

What are you arming when you ARM an A380 cabin door?

A
  1. Girt bar is engaged into the floor brackets (M1, M2, M4, M5).
  2. Power assist is armed.
  3. Door slide warning system is armed.
84
Q

When will the Slide Armed indicator light illuminate?

A
  1. Door is in armed position.

2. The door control handle is moved up.

85
Q

When will the Cabin Pressure Warning indicator light flash red?

A
  1. Existence of residual pressure in the cabin. 2.Slide/Raft is disarmed.
  2. All engines are off.
86
Q

Location of the M.I.P?

A

Right hand side of the door in the upper part of the door frame.

87
Q

When should the M.I.P be used?

A

Pressed when the slide/raft failed to inflate.

88
Q

What are M1 doors equipped with?

A

Slide extensions.

89
Q

When will the slide extension automatically activate?

A

When the aircraft is in a tail tip condition.

90
Q

Indications should the extension fail to deploy?

A
  1. Visual SLIDE NOT READY on the DSIP.

2. Buzzer will sound for 120 seconds.

91
Q

Indication that M3 slides are fully inflated?

A

Barber pole is inflated and visual.

92
Q

Main Deck slide raft disconnection?

A
  1. Lift flap.
  2. Pull white release handle.
  3. Cut mooring line.
93
Q

Upper Deck slide raft disconnection?

A
  1. Open flap.

2. Remove slide raft release handle from the pouch. 3.Pull the release handle with a force of 40 kg. 4.Cut mooring line.

94
Q

Location of the Upper deck Survival kit?

A

Located in all Upper deck door linings.

95
Q

From where can the Emergency Evacuation system be actuvated from?

A
  1. Flight deck overhead panel.

2. FAP at ML1 and UL1 by pressing the EVAC CMD hard key.

96
Q

What happens when EVAC CMD is pressed at ML1 or UL1 FAP?

A

A buzzer will sound in the flight deck and there will be no indications in the cabin.

97
Q

Audio and visual indications when Evacuation system is activated from the flight deck?

A
  1. EVAC signal sounds throughout the cabin. 2.EVAC RESET flashes red on all FAPs and Mini FAPs
  2. Red indicator light flashes with EVACUATION message on all AIPs.
98
Q

How can the Evacuation signaling system be reset?

A

By pressing the EVAC RESET hard key on FAPs or Mini FAPs, will cancel the audio indications in the corresponding area. EVAC RESET light will remain flashing.

99
Q

How can the EVAC signaling command be cancelled?

A

It can only be cancelled from the flight deck.

100
Q

Who is permitted to Deny a customer further service of alcohol?

A

SFS or Purser.

101
Q

When may the Formal Warning be given without the Captain’s permission by any cabin crew member?

A

If imminently required.

102
Q

Where is the restraint kit located?

A

Under the Purser jump seat.

103
Q

How many Witness Statement Forms must be completed after an on-board incident of Disruptive Behaviour?

A

2

104
Q

What is the minimum number of crew required for restraint?

A

2

105
Q

How many times is the Formal warning given?

A

Once only.

106
Q

Once a passenger has boarded the aircraft, who is empowered to offload him or her?

A

The Captain.

107
Q

When requested by a customer, are crew permitted to return a Witness Statement Form?

A

No.

108
Q

When would a restrained customer be released?

A

Planned emergency landing or serious medical emergency.

109
Q

Where is the Witness Statement Form found?

A

In the Ships Library.

110
Q

What PA will the Captain make to inform crew of a Red Warning?

A

“This is the Captain, Purser to the Flight Deck”.

111
Q

Name 3 areas included in the Initial Search during a Red Warning In-flight?

A

Toilets, galleys, floor stowages, emergency equipment stowages, closets & CRC. On A380, additionally - spa, lifts & CWS.

112
Q

What will the BD/EOD be utilised for?

A

For accurate identification of the suspect article.

113
Q

If required, who should move the device to the LRBL?

A

A volunteer Cabin Crew member.

114
Q

How many crew members are required to act as escorts when moving the device to the LRBL?

A

2

115
Q

How many empty meal carts must be used in the building of the LRBL?

A

3

116
Q

When are crew members required to control access to the aircraft?

A

Once they arrive on-board until they disembark the aircraft.

117
Q

Which checklist must be carried and referred to during the Pre-flight Security Search?

A

Cabin Crew Security Checklist.

118
Q

When are crew required to search only 10% of seat pockets?

A

When a Licensed Service Provider is contracted to conduct the search.

119
Q

On the B777, how do A-positions confirm completion of the Security Search?

A

Verbally to the corresponding door operator.

120
Q

What are the signs and symptoms of Medical Shock?

A

Rapid shallow breathing, pale, cold & clammy skin.

121
Q

Identify the correct management for a customer who is unconscious and breathing?

A

Place in the recovery position and give oxygen.

122
Q

A customer is complaining of chest pain. You suspect that he is suffering from a heart aRack. He is conscious but showing signs and symptoms of Medical Shock. What would you do?

A

Reassure and place customer in half sitting upright position supported with pillows; administer oxygen; give Aspirin tablet and contact Medlink.

123
Q

What is the normal pulse rate for an adult at rest?

A

Pulse = 60 - 80 beats/minute.

124
Q

You are managing a conscious customer who is suffering from an asthma attack. What action would you take?

A

Administer Ventolin/Asthavent, place in the upright position and administer oxygen.

125
Q

What equipment is found in the Hygiene Response Kit?

A

Emergency cleaning kits, aprons, gloves, biohazard bags.

126
Q

The signs and symptoms for hyperglycemia include:

A

Dry, warm skin; acetone breath, frequent urination, thirsty.

127
Q

What medication would you administer for an Allergic reaction?

A

Telfast.

128
Q

How would you treat a burn onboard?

A

Cool the burn for 10 minutes, apply Silvadiazine cream and a melolin dressing secured with a white bandage.

129
Q

What are the signs and symptoms of miscarriage?

A

Vaginal bleeding, lower abdominal pain and back ache, with signs & symptoms of medical shock.

130
Q

What are the signs and symptoms of a closed fracture?

A

Pain and tenderness with loss of movement. The area will look swollen, abnormal in shape with bruising.

131
Q

What medication would you administer for Diarrhea onboard?

A

Immodium.

132
Q

Select the correct location for performing chest compressions on a baby?

A

2 fingers below the centre of nipple line.

133
Q

What is the correct management of

hypoglycemia?

A

Give sweetened water or juice.

134
Q

How would you manage a wound with severe bleeding and a piece of glass protruding from the centre.

A

Apply indirect pressure around the wound.

135
Q

A customer is complaining of pain, bone protruding and bleeding. What condition would you suspect?

A

Open fracture.

136
Q

Which medication would you use for a child with an Allergic Reaction?

A

Chlorihistol Syrup.

137
Q

How would manage a customer suffering from a Heart Attack?

A

Contact Medlink, administer aspirin and provide oxygen.

138
Q

What is the preflight check of the emergency lights?

A

Emergency light preflight is performed by the PUR by pressing the EMER LIGHT/TST switch on the L1 CSP

139
Q

Where can you activate the emergency lights from the cabin?

A

From L1 CSP

140
Q

How long will the emergency lights last?

A

Approximately 15 min

141
Q

What is the state of oxygen in the B777 cockpit?

A

Gaseous state

142
Q

When will the cabin Automatic drop out system activate?

A

1.Automatically at 14,000 feet cabin altitude
2.Electrically from the cockpit
3.Manually by inserting any sharp
object in PSU, LSU and SU

143
Q

How can you activate the flow of Oxygen in the cabin drop out masks?

A

Pulling down one mask will activate the O2 generator.

144
Q

How to confirm Oxygen is flowing in the cabin drop out masks?

A

An inline flow indicator confirms that the Oxygen is flowing in each Oxygen mask

145
Q

What is the duraQon of Oxygen flow in the Cabin drop out Oxygen System?

A

O2 will flow for 22 min

146
Q

What is the pre-flight check of the lavatory smoke detectors?

A

The green power indicator is on

147
Q

What are 2 audio/visual indications of smoke detected in the Lavatory?

A
  1. Smoke detector red alarm indicator “on” (inside the toilet)
  2. Alarm horn “on” (inside the toilet)
  3. The lavatory call light on the MCL at the associated lavatory flashes
  4. The amber Lavatory call indicator light/reset switch above the lavatory door flashes
  5. A continuous chime sounds in the cabin near the affected toilet
  6. A SMOKE DETECTED window is displayed on the CACP indicating the affected toilet.
  7. A lavatory smoke EICAS message is displayed in the Flight Deck
148
Q

How can you reset the audio/visual indications of smoke detection?

A

By pushing the lavatory call indicator light/reset switch located outside the affected lavatory.

149
Q

What is the pre-flight check of the lavatory fire extinguisher?

A

All dots on the temperature indicator are grey in color

150
Q

Where can the Evacuation signaling system activated?

A

From the flight deck and all cabin crew station’s CSP

151
Q

How can you reset the evacuation signaling system?

A

It can be reset only from the initiating station

152
Q

When will the AIRFLOW OFF light illuminates amber on the CRC main control panel?

A
  1. When the CRC exhaust valves are open or during smoke detection in the CRC
  2. When the CRC airflow off
  3. When the Aircraft altitude is below 25,000 feet
153
Q

What are the audio visual indications of smoke detection inside the CRC?§

A

1.Pulsating alarm horn will sound inside the CRC and the entrance area
2.All area lights will illuminate
3.The smoke detector alarm indicator light will illuminate red
4.The CRC air supply valves will close and the compartment exhaust valves will open
On the main control panel:
1.An alarm horn will sound
2.The airflow off light will illuminate

154
Q

What is the Emergency Equipment available in the CRC?

A

2 x Halon extinguishers 5 x PBE
2 x Flashlights
1 x Crash Axe

155
Q

What is the Preflight check of the Boeing door (LR1, LR2, LR4, & LR5)?

A
  1. EPAS reservoir pressure gauge needle must be in the green zone
  2. The movable liner on the hinged arm must align with the fixed liner on the hinged arm when the door is fully closed, latched & locked
  3. The door slide/raft gas bottle pressure gauge needle must be in the green zone
156
Q

What is the Preflight check of the LR3 Boeing door?

A
  1. EPAS reservoir pressure gauge needle must be in the green zone
  2. The movable liner on the hinged arm must align with the fixed liner on the hinged arm when the door is fully closed, latched & locked
157
Q

What emergency features are armed when you ARM B777 cabin doors LR1, LR2, LR4 & LR5?

A
  1. Girt bar engages into floor brackets

2. Emergency power assist system is armed

Emirates (17 decks)

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