Sac 1 Revision - 2

Question 1

Management Skills

Answer 1

Management skills are the abilities or competencies that managers use to achieve business objectives.

Question 2

Communication

Answer 2

Communicating involves the ability to transfer information from a sender to a receiver, and to listen to feedback.

Question 3

Delegation

Answer 3

Delegating refers to the ability to transfer authority and responsibility from a manager to an employee to carry out specific activities.

Question 4

Planning

Answer 4

Planning is the ability to define business objectives and decide on the methods or strategies to achieve them.

Question 5

Strategic Planning

Answer 5

Strategic planning is long-term planning, usually over 2 to 5 years.

Question 6

Tactical Planning

Answer 6

Tactical planning is flexible, adaptable, medium-term planning, usually over 1 to 2 years.

Question 7

Operational Planning

Answer 7

Operational planning provides specific details about the way in which the business will operate in the short term.

Question 8

Leading

Answer 8

Leading is the ability to influence or motivate people to work towards the achievement of business objectives

Question 9

Decision Making

Answer 9

Decision making is the ability to identify the options available and then choose a specific course of action from the alternatives

Question 10

Interpersonal Skills

Answer 10

Interpersonal skills refer to the ability to deal or liaise with people and build positive relationships with staff.

Question 11

Corporate Culture

Answer 11

Corporate culture refers to the values, ideas, expectations and beliefs shared by members of the business.

Question 12

Official Corporate Culture

Answer 12

Corporate culture can be revealed officially in the policies, objectives or slogans of a business

Question 13

Real Corporate Culture

Answer 13

Corporate culture can also be seen in the unwritten or informal rules that guide how people behave, such as the way staff dress, the language staff use, and the way staff treat each other and customers.

Question 14

Decision Making Process

Answer 14

Step one: Develop objectives and criteria
Step two: Outline the facts
Step three: Identify alternative solutions
Step four: Analyse the alternatives
Step five: Choose one alternative and implement it

Question 15

The Planning Process

Answer 15

Step one: Define the objective. Management begins the planning process by considering where they believe the business is headed.
Step two: Analyse the environment. Managers attempts to work out exactly where the business currently stands. A common analyse technique is known as a SWOT analysis. This identifies and analyses the business’s internal strengths and weaknesses and also opportunities in and threats from, its external environment.
Step three: Develop alternative strategies. In response to the question, ‘How will the business get there?’, managers develop several strategies and then decide to put one into action.