S3 - COMMUNICATION

Question 1

What are the main takeaways of The Secret To Successful Communication?

Answer 1

The one secret tool every good communicator understands and utilizes is empathy.

How to to incorporate empathy into your communication?
1. Trust
2. Truth
3. Respect
4. Body language

Question 2

What is effective communication?

Answer 2

Effective communication means transmitting and receiving information clearly and actively with others in a way that is effective and consistent with organizational objectives.

• Transmitting something (info, request, message)
• For a specific purpose (conscious or unconscious)

Question 3

What are aspects to consider when communicating with someone?

Answer 3

• The other (who is he, what affects him, “his glasses”, etc.)
• Words used*
• Tone of voice*
• Non-verbal aspects*

Question 4

What is active listening?

Answer 4

Conscious and persistent attempt to grasp the other person’s ideas and feelings

Goal: Help people understand the situation and overcome their difficulties*.

Question 5

What do the best listeners do?

Answer 5

1. They are not silent, constructively challenge and demonstrate that they are following the conversation
2. Are constructive: help improve self-esteem
3. Cooperative discussion
4. Make suggestions

Question 6

Describe the 2 behavioral axes

Answer 6

1. Talk vs Relationship

1.1 Talk
- Focus on facts, content, how it’s done
1.2 Relationship
- Focus on emotions, on the way you are

2. Extrovert vs introvert
   - Determines the level of “control” a person exercises over people and situation

2.1 Extrovert (direct)
- Stronger than their environment
- Not afraid of conflict, dominates, confrontational
2.2 Introvert (indirect)
- Weaker than their environment
- More cautious, less talkative

Question 7

What are the 4 types of personalities according to colour classification?

Answer 7

Task oriented
- Emotionally restrained
- Formal and rational
- Perceives environment as hostile
VS
Relationship oriented
- Open too emotions
- Relaxed and open about feelings
- Perceives the environment as positive

Introvert
- Slow/indirect
- Looks for details
- Less strong in his environment
VS
Extroverts
- Fast/direct
- Looks for the bigger picture
- Feels stronger about his environment

Blue: Analytical
- Introvert & Task oriented

Green: Relational
- Introvert and Relationship oriented

Yellow: Expressive
- Extrovert and Relationship oriented

Red: Directive
- Extrovert and Task-oriented

Question 8

Why is the colour classification useful? What are it’s limits?

Answer 8

Helps us determine how to communicate with them.

Limit: It is pseudoscientific/nonsense because personalities can depends on the situation.