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NPLQ Level 2 > S1 - E1 - The Lifeguard And The Law > Flashcards

S1 - E1 - The Lifeguard And The Law Flashcards

1
Q

What are the essential attributes of a lifeguard?

A 
Strong communicator
Team player
Strong leader
Anticipate problems
Be observant
Quick thinker
Can stay calm
Good with people
Have a positive attitude
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2
Q

What is covered in the “Health and Safety at Work Act 1974”?

A

Take reasonable care of your own and other people’s health and safety
Follow received training
Co-operate with your employer on health and safety
Tell your employer if you feel the workplace or precautions are inadequate and can cause harm

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3
Q

What is covered in the “Corporate Manslaughter and Homicide Act 2007”?

A

Companies and Staff can be found guilty of manslaughter as a result of gross breach of a duty of care resulting in death

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4
Q

What does the “Equality Act 2010” state?

A

Prevents discrimination and harassment of any kind

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5
Q

What is the “Safeguarding Vulnerable Groups Act 2006”?

A

Makes sure all people working with vulnerable groups (children, elderly, disabled, poor health etc) are able to care for and treat them satisfactorily

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6
Q

What is the “Management of Health and Safety at Work Regulation 1999”?

A

Means employers must carry out risk assessments and provide adequate training. This means you must co-operate by using that training and say if you feel more could be done for health and safety.

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7
Q

What do COSHH and REACH stand for?

A 
Control 
Of 
Substance 
Hazardous to 
Health

Registration,
Evaluation,
Authorisation and restriction of
CHemicals

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8
Q

What is the “Manual Handling Operations Regulations 1992”?

A

Applied to lifting, lowering, pushing, pulling and carrying and means procedures must exist to show how to do this safely

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9
Q

What is the “Personal Protective Equipment Regulations 1992”?

A

Supplied at work wherever risks cannot be controlled in other ways

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10
Q

What are the meanings behind: red, blue, yellow, and green signs?

A

Red - Prohibition (no running)
Yellow - Warning (danger electricity)
Blue - Mandatory (eye protection must be worn)
Green - Fire safety or First Aid (emergency escape)

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11
Q

What is an NOP?

A

Normal Operating Plan

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12
Q

What is an EAP?

A

Emergency Action Plan

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13
Q

Why is it important to maintain standards?

A

Otherwise, you can compromise health and safety standards

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14
Q

Why is working as a team important?

A

A single lifeguard cannot perform all roles by himself. A team can help perform duties and allow you to put casualties and safety first

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15
Q

Why are uniforms useful?

A

They allow staff to be easily identified in an emergency and it makes them seem professional and trustworthy

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16
Q

What are the traditional lifeguard colours?

A

Yellow and red

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17
Q

Why should jewellery be taken off?

A

It can cause additional hazards

18
Q

What should not be taken on poolside?

A

Personal phones and smart watches

19
Q

What is a customer care charter?

A

A written policy which explains what customers can expect from an organisation regarding customer service

20
Q

What is a customer care policy?

A

Written document telling employees how to deal with customer interactions

21
Q

What is a key performance indicator (KPI)

A

A form used by customers to tell if the standards of the facility and lifeguard where in order (measure targets towards objectives)

22
Q

What are some customer care rules?

A 
Say “Thank you”
Be proactive
Be responsive
Be respectful
Be helpful
Be friendly
Be knowledgable
Explain the actions you will take
Remain calm
23
Q

Methods for obtaining customer feedback are…

A 
Customer emails, forms and calls
Surveys
Focus groups
Review websites
Mystery visits
24
Q

Methods for obtaining staff feedback are…

A

One to one conversations
Staff meetings, surveys, suggestion box
Exit interviews

25
Q

Lifeguards should be seen to…

A 
Safeguard lives
Anticipate and intervene
Give peace of mind
Professional
Friendly
26
Q

Lifeguards are often thought to be…

A 
Whistle-blowers
Baby sitters
Prevent fun
Lazy
Day dreamers
27
Q

Lifeguards can be seen as unprofessional if they…

A 
Show luck of respect
Talk unnecessarily
Use phones
Chew gum or eat
Poor body language
Being tired
Untidy
28
Q

What is useful when dealing with a complaint?

A 
Listening carefully
Ask questions to get detail
Be sympathetic but not patronising
Recap the issue to them
Apologise
Explain the actions you will take
Remember to be polite
29
Q

Why is induction training important?

A

So the employee knows how to perform the required tasks

30
Q

Why is ongoing training important?

A

So that employees maintain the ability and skills required to create a safe environment

31
Q

Why are training records important?

A

To prove or disprove an employees education in a situation that requires it

32
Q

What is a risk assessment?

A

An assessment carried out by staff to outline the possible risks of an environment and therefore put appropriate operations in place

33
Q

What is the PSOP?

A

Pool Safety Operating Procedures

34
Q

What is included in an NOP?

A 
Details of the pool
Potential Risk
Dealing with the Public
Lifeguard’s duties and responsibilities
Systems of work
Operational Systems
Detailed Work Instructions
First Aid Supplies
Details of Alarms
35
Q

What will be in an EAP?

A 
Overcrowding
Disorderly Behaviour
Lack of water clarity
Fire outbreak
Bomb threat
Lighting failure
Structural failure
Emission of toxic gases
Serious injury
Discovery of a casualty
36
Q

What is safeguarding?

A

Working with children, vulnerable adults, young people and their families, trying to ensure their well being and minimise risk to their welfare. Where there are concerns, taking appropriate action to address concerns in accordance with agreed procedures

37
Q

What is equality and diversity and how can lifeguards promote it?

A

Equality is ensuring individuals or groups are treated fairly and equally.
Diversity is recognising, respecting and valuing people’s differences.
Lifeguards are required to be accepting of everyone and be able to adapt to accommodate different needs.

38
Q

What is PTSD?

A

Post Traumatic Stress Disorder is a psychological and physical condition that is cause by frightening or distressing events. They may receive nightmares, flashbacks, have issues concentrating, feel isolated and can affect day to day life. You should be supportive of anyone who experiences this and expect someone to feel sad or anxious.

39
Q

What are admission policies and why are they in place?

A

Children are more unpredictable than adults and are often worse swimmers, therefore the number in the pool must be limited and monitored. Lifeguards must know the limits and often ensure adults look after the children they accompany.

40
Q

What is an environmental policy?

A

Something that details the company’s commitment to preserving the environment. It can detail their recycling methods, lighting arrangements, pollution/waste disposal etc

41
Q

General Laws mean lifeguards must…

A

Take reasonable care of health’s no safety of yourself and others
Contribute to arrangements and development of PSOP
Report and loss or defect of PPE
Use equipment in accordance with training
Notify management of any health issues

42
Q

General laws mean employers must…

A

Protect health and safety of employers and public at work
Provide information, instruction, training and supervision to employees
Carry out risk assessment and revise it regularly
Develop and enforce PSOP
Provide and maintain safe conditions and equipment to employees

NPLQ Level 2 (3 decks)

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