RXConnect Training

Question 1

F1

Answer 1

Patient

Question 2

F2

Answer 2

Prescriber

Question 3

F3

Answer 3

Drug

Question 4

F4

Answer 4

Third Party

Question 5

F5

Answer 5

Profile

Question 6

F6

Answer 6

Radar Score

Question 7

B

Answer 7

Batch Refill

Question 8

L

Answer 8

Label Reprint

Question 9

F7

Answer 9

Clinical

Question 10

F8

Answer 10

Refill

Question 11

F9

Answer 11

Help

Question 12

F10

Answer 12

Credentials

Question 13

F11

Answer 13

Store Info

Question 14

F12

Answer 14

Adj. Status

Question 15

E

Answer 15

Edit Prescription

Question 16

S

Answer 16

Check Previous Fill Status

Question 17

QP

Answer 17

Production

Question 18

QT

Answer 18

Triage

Question 19

QD

Answer 19

Drive Thru

Question 20

QI

Answer 20

Inventory

Question 21

QV

Answer 21

Verification

Question 22

How do you calculate the cash price of a drug?

Answer 22

• type P in search
• press enter
• type the drug name
• select strength and manufacture
• press enter
• select patient
• type C for cash
• enter quantity
• press enter

price will display without insurance

Question 23

What are the two different ways to process a refill?

Answer 23

if the patient knows the script number type it into the search function alternatively use F8 for multiple scripts

if the patient does not know the script number head to Patient Profile and select the line number of the script to be filled

Question 24

How do you create a new patient profile?

Answer 24

• first verify that the patient is not already in the system by utilizing the advanced search in patient profile screen
• then Add patient (A) while in the patient profile

Question 25

How do you set up scripts for automatic refill?

Answer 25

- select (RE) while in patient profile - select the scripts the patient wants automatically processed

Question 26

How do you search for patients in the patients profile?

Answer 26

- use the first 3 letters of the patients last name - followed by the first 3 letters of their first name

Question 27

How do you place a script that has not been picked up (after 2 weeks) onto hold?

Answer 27

- scan the recent script label - scan the barcode on the bottle - enter (YES) when asked to place on hold - scan or type credentials and new label will print - remove old label and stick new label on - make sure to leave a courtesy call to the patient if it is a new script fill or a partial fill completion

Question 28

What is the purpose of the (E) edit button?

Answer 28

- can be used to update a scripts expiration date if it is less than 1 year - can be used to update the promise time

Question 29

What is the process to enter a new script?

Answer 29

- select F5 for patient profile - search for the patient - press (space bar) and (enter) to generate a new script - enter drug name by searching with 11 digit NDC or first 3 letters of drug name - Enter the (DAW Number) - Enter Prescriber - fill out remaining info and check (DO NOT FILL BEFORE) for certain narcotics

Question 30

What are the different (DAW) numbers?

Answer 30

0 = generic or brands w/o generic 1 = brand medically necessary or no substitution allowed

Question 31

How do you enter insurance information?

Answer 31

- search by Bin Number and PCN - type the matching line number - enter details like policy holder, group ID, person code, etc on insurance card

Question 32

What is the purpose of the (QT) Triage que?

Answer 32

- all insurance rejections - new e-scripts - prior authorizations - faxes - patient follow up calls - pre-entered scripts from drive thru - data entry errors

Question 33

What are the common issues displayed in the Triage Que?

Answer 33

Auto Entry: (third party is offline press (R) periodically to readjudicate In Process: Another team member is working on the rejection Inventory Issue: This is an OOS situation contact patient DUR Rejection: there is a potential drug interaction TP Rejection: issue with insurance Verification Reject: Problem with data entry and is sent back to pharmacist. Double Check Error

Question 34

Explain the Adjucation of Insurance

Answer 34

Press F12 to make sure that prescription has gone through insurance after processing both refills and new scripts. Shows patient name, status, and patient pay Red: insurance is rejected Green: Successful; co-pay is displayed Yellow: Insurance Pending

Question 35

What are the steps for OOS and Partial Fills

Answer 35

Select O under new prescription or refill Select “2”: not enough to fill. Contact patient, document action using guidelines, and an action note will print on prescription label. The completion fill will go to QI.

Question 36

How do you hardcopy scan a script?

Answer 36

Scan hard copy after data entry, label will print, affix to back of prescription. If in drive thru: M4>>P to print batch back tag and R to reprint single back tag.

Question 37

How do you move a drug to the QV ?

Answer 37

Scan prescription label and drug to move to QV.