CVS > RXConnect Training > Flashcards
RXConnect Training Flashcards
F1
Patient
F2
Prescriber
F3
Drug
F4
Third Party
F5
Profile
F6
Radar Score
B
Batch Refill
L
Label Reprint
F7
Clinical
F8
Refill
F9
Help
F10
Credentials
F11
Store Info
F12
Adj. Status
E
Edit Prescription
S
Check Previous Fill Status
QP
Production
QT
Triage
QD
Drive Thru
QI
Inventory
QV
Verification
How do you calculate the cash price of a drug?
- type P in search
- press enter
- type the drug name
- select strength and manufacture
- press enter
- select patient
- type C for cash
- enter quantity
- press enter
price will display without insurance
What are the two different ways to process a refill?
if the patient knows the script number type it into the search function alternatively use F8 for multiple scripts
if the patient does not know the script number head to Patient Profile and select the line number of the script to be filled
How do you create a new patient profile?
- first verify that the patient is not already in the system by utilizing the advanced search in patient profile screen
- then Add patient (A) while in the patient profile
How do you set up scripts for automatic refill?
- select (RE) while in patient profile
- select the scripts the patient wants automatically processed
How do you search for patients in the patients profile?
- use the first 3 letters of the patients last name
- followed by the first 3 letters of their first name
How do you place a script that has not been picked up (after 2 weeks) onto hold?
- scan the recent script label
- scan the barcode on the bottle
- enter (YES) when asked to place on hold
- scan or type credentials and new label will print
- remove old label and stick new label on
- make sure to leave a courtesy call to the patient if it is a new script fill or a partial fill completion
What is the purpose of the (E) edit button?
- can be used to update a scripts expiration date if it is less than 1 year
- can be used to update the promise time
What is the process to enter a new script?
- select F5 for patient profile
- search for the patient
- press (space bar) and (enter) to generate a new script
- enter drug name by searching with 11 digit NDC or first 3 letters of drug name
- Enter the (DAW Number)
- Enter Prescriber
- fill out remaining info and check (DO NOT FILL BEFORE) for certain narcotics
What are the different (DAW) numbers?
0 = generic or brands w/o generic
1 = brand medically necessary or no substitution allowed
How do you enter insurance information?
- search by Bin Number and PCN
- type the matching line number
- enter details like policy holder, group ID, person code, etc on insurance card
What is the purpose of the (QT) Triage que?
- all insurance rejections
- new e-scripts
- prior authorizations
- faxes
- patient follow up calls
- pre-entered scripts from drive thru
- data entry errors
What are the common issues displayed in the Triage Que?
Auto Entry: (third party is offline press (R) periodically to readjudicate
In Process: Another team member is working on the rejection
Inventory Issue: This is an OOS situation contact patient
DUR Rejection: there is a potential drug interaction
TP Rejection: issue with insurance
Verification Reject: Problem with data entry and is sent back to pharmacist. Double Check Error
Explain the Adjucation of Insurance
Press F12 to make sure that prescription has gone through insurance after processing both refills and new scripts.
Shows patient name, status, and patient pay
Red: insurance is rejected
Green: Successful; co-pay is displayed
Yellow: Insurance Pending
What are the steps for OOS and Partial Fills
Select O under new prescription or refill
Select “2”: not enough to fill.
Contact patient, document action using guidelines, and an action note will print on prescription label.
The completion fill will go to QI.
How do you hardcopy scan a script?
Scan hard copy after data entry, label will print, affix to back of prescription.
If in drive thru: M4»P to print batch back tag and R to reprint single back tag.
How do you move a drug to the QV ?
Scan prescription label and drug to move to QV.
