Rules of Conduct Flashcards
Name a time you complied with Rule 1 of the Rules of Conduct? (Honesty and Integrity)
Receiving a gift.
I received a gift as a token of gratitude for my work. I referred to my company’s gift and hospitality policy, determined the value of the gift considered the proportionality to the instruction completed, accepted the gift and thanked my client.
Name a time you complied with Rule 3 of the Rules of Conduct? (Good quality service)
Discrepancy in Measurements
When inspecting an industrial property, I noticed a discrepancy between my measurements and the measurements from a previous report they had provided. I advised the client on the difference and ensured mine were in line with the RICS Code of Measuring Practice, to which they adopted. This allowed me to demonstrate a good-quality service.
Name a time you complied with Rule 2 of the Rules of Conduct? (Professional Competence)
Assess competence before accepting instructions + CPD
Prior to the formal acceptance of any instructions from clients, I am aware I must assess whether LSH have the capacity and knowledge to
complete the client’s requested task to their timescales.
Tell me about a time you complied with Rule 4 of the RICS Rules of Conduct? (Treat others with respect + DEI)
Angry Landlord + prospective tenant
I encountered a client who was highly uncooperative and argumentative in a letting transaction. This then resulted in the tenant becoming frustrated. I remained calm, professional, and respectful throughout all communications despite the contenscious nature to be resolved in a suitable manner to the satisfaction of all parties.
Tell me about a time you complied with Rule 5 of the RICS Rules of Conduct? (Act in the public interest + took responsibility)
HoT’s for a Portfolio Instruction in the Black Country.
By drafting Heads of Terms for a portfolio instruction in the Black Country in line with VPS1 of the Red Book taking particular regard to the client’s requirements, timescales and PII Compliance
Why do we have RICS Rules of Conduct?
To use as an ethical framework for all members and firms to work to
