Rules of Conduct

Question 1

Rule 1

Answer 1

Members and Firms must be honest, act with integrity, and comply with their professional obligations including to RICS

Question 2

Rule 2

Answer 2

Members and Firms must maintain their professional competence, and ensure that services are provided by competent individuals who have the necessary expertise

Question 3

Rule 3

Answer 3

Members and Firms must provide a good quality and diligent service

Question 4

Rule 4

Answer 4

Members and Firms must treat others with respect and encourage diversity and inclusion

Question 5

Rule 5

Answer 5

Members and Firms must act with integrity, take responsibility for their actions, and act to prevent harm and maintain public confidence

Question 6

Rule 1 example behaviours

Answer 6

• Stating when there is a conflict of interest
• Preventing bribery or money laundering
• Keeping confidential information safe

Question 7

Rule 2 example behaviours

Answer 7

• Hitting CPD requirements
• Undertake PQQs to understand challenges of the industry
• Help to train young surveyors

Question 8

Rule 3 example behaviours

Answer 8

• Follow QMS proceedures
• Work in line with RICS Professional Standards and Practice information
• Have the correct levels of insurance in place

Question 9

Rule 4 example behaviours

Answer 9

• Treating everyone fairly and without discrimination
• Being vigilant about modern slavery
• Speak up about harassment and bullying

Question 10

Rule 5 example behaviours

Answer 10

• Make decisions in line with RICS decision tree
• respond promptly and properly to complaints

Question 11

What is Appendix A?

Answer 11

Professional Obligations to the RICS

Question 12

What are the requirements for members

Answer 12

• Comply with the CPD requirements set by RICS (20hrs).
• Members must cooperate with RICS.
• Members must promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf.

Question 13

What are the requirements for Firms

Answer 13

• Have adequate PI in place
• Have a complaints handling procedure
• Sole Principals must have adequate processes in place in case of their incapacitation
• Cooperate with RICS
• Provide any information reasonably requested by the Standards and Regulations board
• Display designation in line with RICS policy
• Report any matter required under the Rules for the Registration of Firms