Rules of Conduct

Question 1

Rule 1

Answer 1

Members and firms must be honest, act with integrity and comply with their personal obligations, including obligations to RICS

Question 2

Rule 2

Answer 2

Members and firms must maintain their professional competency and ensure that services are provided by competent individuals who have the necessary expertise

Question 3

Rule 3

Answer 3

Members must provide good quality and diligent service

Question 4

Rule 4

Answer 4

Members and firms must treat others with respect and encourage diversity and inclusion

Question 5

Rule 5

Answer 5

Members and firms must act in the public interest, take responsibility for their actions and act to prevent harm and maintain public confidence in their profession

Question 6

What are the mandatory professional obligations for RICS members?

Answer 6

1. Comply with CPD requirements set by RICS
2. Cooperate with RICS
3. Promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf

Question 7

What are the mandatory professional obligations for firms?

Answer 7

1. Publish a complaints handling procedure, which includes an alternative dispute resolution provider approved by RICS, and maintain a complaints log
2. Ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity cover
3. If having sole principal, make appropriate arrangements in the event of an incapacity or inability to work
4. Cooperate with RICS
5. Promptly provide all information reasonably requested by the Standards and Regulation Board, or those exercising delegated authority on its behalf
6. Designation to denote they are regulated by RICS
7. Report to RICS any matter that they are required to report under the Rules for the Registration of Firms