rules Flashcards
1
Q
Have the client walk away…
A
with something physical to refer to
2
Q
Always…
A
dress successful
3
Q
Always have…
A
a firm handshake
4
Q
Always act..
A
as if
5
Q
Be…
A
busy
6
Q
Look people…
A
in the eye
7
Q
Never ask ______________ on a first meeting
A
how are you?
8
Q
Pronounce their…
A
last name correctly
9
Q
Be the…
A
expert
10
Q
_________ theory
A
K.I.S.S
11
Q
Let people…
A
talk about themselves
12
Q
Be the person…
A
they want you to be
13
Q
Compare…
A
apples to apples
14
Q
Time is…
A
against you
15
Q
Quote facts…
A
not opinions
16
Q
People with money…
A
lie about it
17
Q
Be busy…
A
but accessible
18
Q
Never take…
A
the first no
19
Q
Know your…
A
stereotypes
20
Q
Confirm the…
A
decision maker
21
Q
Always have…
A
bullets in reserve
22
Q
Use first…
A
name sparingly
23
Q
Give realistic…
A
examples
24
Q
Never address someone as…
A
Mr. or Mrs. (except for Dr.)
25
Do not ask...
permission for information
26
Be upset...
when appropriate
27
Do not undermine...
the clients intelligence
28
Do not minimize...
a clients complaint
29
Have a...
common enemy
30
Lower your speed...
when discussing numbers or math
31
Lower your tone..
when asking questions
32
Speak from your gut...
not your throat
33
Speak faster...
rather than slower
34
End sentences...
with a question
35
Silence...
is golden
36
Talk similar...
to the client
37
Stand up...
when you pitch
38
Restate/ Isolate/
/overcome/ask for action
39
Win the war...
not the battle
40
The first person who...
speaks loses
41
Use...
tie downs
42
Do not be an...
objection overcomer
43
Do not be taken back...
by an objection
44
Always be...
selling
45
Smile- be happy...
even if your not
46
Over talking...
means insecurity
47
Bond with the client...
in any way possible
48
Limit personal talk/
too friendly (except on an interview)
49
Be the doctor...
to fix their ailment
50
Push the...
greed button
51
Push...
urgency
52
Make them act...
while under the
53
Tell them..
what to do and what to expect
54
Eliminate fears...
before they are told to you
