Rrespectful Communication

Question 1

Function

Answer 1

You are there to serve their needs and, all things being equal, to do so their convenience, not yours.

Question 2

Manner

Answer 2

Respect them as an essential component in your organization or job.

Question 3

Patience(Standard rules of civils)

Answer 3

Take time to actively listen.
-Don’t interrupt a story, but let it play out.

Question 4

Manner of Speech

Answer 4

Use a level, non-accusatory tone-never ague with the user.

Question 5

Conduct

Answer 5

Remain positive in the midst of adversity.

Question 6

Don’ts

Answer 6

-Do not be defensive. - if you can’t figure something out.
-Don’t shat on your phone or do something else. ( excuse yourself if needed)

Question 7

Reasonable

Answer 7

Take it in (strides)- Smile and assure him or her that computer troubleshooting sometimes takes a while.

Question 8

If’s

Answer 8

-If you’re going to be late call ahead of time.
-If you discover that the user caused the problem, through ignorance, don’t be judgmental.

Question 9

User-advocate

Answer 9

-By becoming a user’s advocate and go to person- a better work environment is created.