Routing

Question 1

Worklists

Answer 1

• target a specific user
• only the worklist owner can see the assignment
• ToWorklist (basic - to a spefic person)
• dynamic worklist routers (route work within case context, e.g. to the correct manager)

Question 2

Workbaskit

Answer 2

• a pool/group of user
• ToWorkbasket (explicit workbasket)
• skill based workbasket (target group members based on specific skills)

Question 3

standard routing rules

Answer 3

ToWorklist,
ToWorkbasket,
ToOrgUnitManager,
ToDecisionTable,
ToDecisionTree,
ToCostCenterManager,
ToCreateOperator,
ToDefaultWorkbasket,
ToSkilledGroup

Question 4

Route to

Answer 4

• a specific user
• workbasket,
• workgroup,
• party

Question 5

routing guidlines

Answer 5

• use standard routing rules
• use routers and route automatically
• route to workbasket not to individuals
• use Work Party or Work Group information
• use decision table/tree to determine recipient
• describe behaviour in assinment specifications (who performs the work under what condition)