Routines

Question 1

Frappuccino® Blended Beverage Routine

Answer 1

1. Pump Coffee
2. Pour Milk to bottom line
3. Pour contents into blender
4. Add flavor & Ice
5. Pump Base
6. Blend
7. Finish & Connect
8. Cleanup

Question 2

Sequenceing Frappuccino®

Answer 2

While Blending

Question 3

Allergen Information

Answer 3

“We take steps to cross-minimize contact, but we cannot guarantee any item is allergen free since we use shared equipment to prepare and serve products. If you’re concerned, we recommend you don’t consume the item.”

Question 4

Hot Beverage Sequencing

Answer 4

1. Steam milk, queue shots, and pump syrup
2. While waiting for the milk to finish auto-steaming and the shots to finish pulling on drink #1, begin drink #2.
3. Like you did for drink #1, you’ll go through the first 3 steps of the Beverage Routine for drink #2—steam milk, queue shots, and pump syrup.

Question 5

4 Fundaments to Brewing Great Coffee

Answer 5

1. freshness
2. proportion
3. grind
4. water

Question 6

Freshness matters

Answer 6

1. oxygen
2. light
3. heat
4. moisture

• Always store coffee in an opaque, airtight container at room temperature and use within a week of opening.

Question 7

Proportion Matters

Answer 7

• Always use 2 tablespoons of coffee to every 6 ounces of water.

Question 8

Proper Grind

• To help customers find the best grind, ask how they brew their coffee at home and grind their coffee for that specific brewing method.

Answer 8

Generally

• Coarse - coffee press
• Medium - flat-bottom drip
• Fine - cone filter
• Extra-fine - espresso

The perfect temperature for brewing coffee is between 195 and 205 degrees

Question 9

LATTE

Answer 9

• Listen
  
  • Without interrupting
  • Maintaining eye contact
• Apologize and Ask
  
  • “I’m sorry…”
  • “Thank you for letting us know…”
• Take Action
  
  • “I’ll remake your drink and bring it to you immediately.”
• Thank
  
  • “We appreciate the opportunity to make the situation right.”
• Ensure Satisfaction
  
  • Watch the customer for signs of satisfaction.
  • Be sure to ask them if the beverage or food item tastes great this time!

Question 10

4 steps of tasting coffee

Answer 10

1. smell
2. slurp
3. locate
4. describe

Question 11

Coffee Tasting Characteristics

Answer 11

• aroma
• flavor
  
  • cocoa
  • fruity/berries
  • citrus
  • nutty
• body
  
  • texture or weight
  • Lighter
  • Creamier
• acidity
  
  • Low (smooth)
  • High (lively sensation on sides and tip of your tongue)