Round 1 Flashcards
Reflection
Putting words to the persons emotional reaction, acknowledges the persons feelings.
Clarification
Allows listener to get additional information
Summarizing
Allows the listener to recap and review what was said
Barriers to communication
Environmental distractions, internal distractions, visually impaired, hearing impaired, intellectual disability, illiterate, non-English speaking, emotional distractions,
Non-English speaking
Translators and translate materials, limit medical terminology and define the ones used, culturally appropriate materials and visuals.
Communication cycle
Sender creates message-receiver decodes message-receiver creates feedback-sender decodes feedback
Tone
Refers to the emotion in the voice
Therapeutic characteristics
Active listening
Hearing impaired
Use print materials and written instructions. Use videos with captions. Have text telephones available use sign interpreter
8 levels of Maslows
Transcendence needs, self actualization needs, aesthetic needs, cognitive needs, esteem needs, love and belonging needs, safety needs, physiological needs
Letter and notes
Verbal communication
How much space is it appropriate to give a patient when getting history
1-4ft
Receiver
Gives feedback
Assertive communicatiors
communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.
Active listener
Don’t multitask
