Round 1

Question 1

Reflection

Answer 1

Putting words to the persons emotional reaction, acknowledges the persons feelings.

Question 2

Clarification

Answer 2

Allows listener to get additional information

Question 3

Summarizing

Answer 3

Allows the listener to recap and review what was said

Question 4

Barriers to communication

Answer 4

Environmental distractions, internal distractions, visually impaired, hearing impaired, intellectual disability, illiterate, non-English speaking, emotional distractions,

Question 5

Non-English speaking

Answer 5

Translators and translate materials, limit medical terminology and define the ones used, culturally appropriate materials and visuals.

Question 6

Communication cycle

Answer 6

Sender creates message-receiver decodes message-receiver creates feedback-sender decodes feedback

Question 7

Tone

Answer 7

Refers to the emotion in the voice

Question 8

Therapeutic characteristics

Answer 8

Active listening

Question 9

Hearing impaired

Answer 9

Use print materials and written instructions. Use videos with captions. Have text telephones available use sign interpreter

Question 10

8 levels of Maslows

Answer 10

Transcendence needs, self actualization needs, aesthetic needs, cognitive needs, esteem needs, love and belonging needs, safety needs, physiological needs

Question 11

Letter and notes

Answer 11

Verbal communication

Question 12

How much space is it appropriate to give a patient when getting history

Answer 12

1-4ft

Question 13

Receiver

Answer 13

Gives feedback

Question 14

Assertive communicatiors

Answer 14

communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions.

Question 15

Active listener

Answer 15

Don’t multitask

Question 16

Self actualization

Answer 16

We need to realize our potential, seek self fulfillment, and experience personal growth

Question 17

Drugs and alcohol

Answer 17

Are not adaptive coping mechanisms

Question 18

Verbal

Answer 18

Online, letters, oral, email, phone messages

Question 19

Passive aggressive communicators

Answer 19

“Indirectly refusing to meet someone’s needs

Question 20

Aggressive communicators

Answer 20

I’m right and your wrong

Question 21

Acceptance

Answer 21

Comes to terms

Question 22

Denial

Answer 22

Refuses to accept the facts. Ignores what happens is a defense mechanism

Question 23

Good listener

Answer 23

Maintain eye contact

Question 24

Rationalization

Answer 24

The person comes up with explanations to justify response

Question 25

Rapport

Answer 25

Relationship of harmony and accord between patient and professional