Root Cause Analysis Flashcards

1
Q

What is Root Cause Analysis?

A

systematic process to identify the initial source of the incident and to prevent it from occurring again.

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2
Q

What are the 4 steps of Root Cause Analysis?

A
  1. Define the scope of the incident
  2. Determine the causal relationships
  3. Identify an effective solution
  4. Implement and track the solution
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