Roles and Expectations of a Company Officer

Question 1

_____ make sure things are done right; ______ do the right thing

Answer 1

Managers/Leaders

Question 2

Your subordinates are looking for you to be a ______ and not a ______

Answer 2

leader/friend

Question 3

Who has the greatest influence on the organization

Answer 3

Captain

Question 4

The ability to analyze a problem, determine the root cause, determine legitimacy, remain neutral, and consider unintended consequences shows the ability of the Captain as a

Answer 4

Problem Solver

Question 5

Being aware of how you frame messages going up and coming down and ensuring that what you write is professional in content and appearance shows the captains ability as a

Answer 5

Communicator

Question 6

Understanding who we really work for, providing good customer service, going the extra mile, and being a customer advocate falls under the TFD Value of

Answer 6

Service

Question 7

Protecting and enhancing the image of the Fire Department, Being in proper uniform, knowing your job, and considering your correspondence fall under the TFD Value of

Answer 7

Professionalism