RIP Words

Question 1

What alternatives can be used instead of ‘But’

Answer 1

And

Although

However

Question 2

What alternatives can be used instead of ‘Not a problem’

Answer 2

You are welcome

Happy to help

I can

Question 3

What alternatives can be used instead of ‘Bear with me’

Answer 3

I’m just going to place you on hold

I’ll look into that for you

Question 4

When can ‘Don’t’ be used?

What alternatives can be used instead of ‘Don’t’

Answer 4

We don’t have any late fees or charges

If regarding meeting lending criteria:

You are not currently meeting our lending criteria, please do try us again in the future

We are unable to lend to you at this time

Question 5

What alternatives can be used instead of ‘Can’t’

Answer 5

What I can do is

Question 6

What alternatives can be used instead of ‘Like I said’

Answer 6

Let me try and explain another way

To recap

To confirm

To sum up

Question 7

What alternatives can be used instead of ‘I won’t’

Answer 7

What I can do is

Question 8

What alternatives can be used instead of ‘Obviously’

Answer 8

The reason is

Question 9

What alternatives can be used instead of ‘Basically’

Answer 9

The reason is

Question 10

What alternatives can be used instead of ‘Unfortunately’

Answer 10

No alternatives as not permissible

Question 11

What alternatives can be used instead of ‘I’m afraid’

Answer 11

What we can do is

Question 12

What alternatives can be used instead of ‘I can’t’

Answer 12

If the question is about making an application online:

You will need to make your application on sunny.co.uk

Question 13

What alternatives can be used instead of ‘As I said’

Answer 13

The reason is

Question 14

When can ‘No’ be used at Sunny’s

What alternatives can be used instead of ‘No’

Answer 14

Unable

You are very welcome to reapply on sunny.co.uk up there are no guarantees that you will meet our lending criteria

No fees are charged

Question 15

What alternatives can be used instead of ‘The problem/the trouble is’

Answer 15

No alternatives as not permissible

Question 16

What alternatives can be used instead of ‘Don’t hesitate to contact us if you have any problems’

Answer 16

Please contact us

Should you need any further help please contact us.

Question 17

What alternatives can be used instead of ‘You’ve come through to the wrong department’

Answer 17

Let me transfer you to someone who can help

I’ll just put you through to the best person/ team to help you

Question 18

I don’t deal with that/ I couldn’t tell you that, you need to speak to

Answer 18

Let me find that information out for you

Let me transfer you

Question 19

What alternatives can be used instead of ‘Leave it with me and I’ll get back to you’

Answer 19

I’ll find out for you and return by xxx time what’s the best number to contact you on

What I can do is look into that for you and come back at xxx time

Question 20

What alternatives can be used instead of ‘I hear what you are saying but’

Answer 20

Let me make sure I understand

I appreciate what you are saying

What I’m trying to explain

Appreciate what you are saying what I mean is….

Question 21

When can ‘Sorry’ be used at sunny?

What alternatives can you use?

Answer 21

Only permitted to use sorry when empathising for someone’s loss of family member/ job

Sorry to hear that,

Our/my apologies,

Thank you for holding,