Rights and Responsibilities of the Individual Flashcards
How are patients informed about their rights and responsibilities?
Upon admission, each patient is given the Patient Bill of Rights and Responsibilities. The Patient Bill of Rights and Responsibilities is posted on the SharePoint, internet, and clinical areas of the hospital.
Who is available to assist in resolving conflicts or dilemmas about a patient’s care?
The ethics committee is available
Who can request an ethics consult?
Patients, family members, our any caregiver involved in the case.
Does patient have a right to refuse treatment?
Yes. Patient and family involved in care decisions is encouraged including the right to refuse care.
How do you obtain interpreter services?
The language line services via the command duty officer at the Quarter deck.
What services are available to assist communication with hearing-impaired/deafened?
Sign language interpreting service is provided by Deaf Community Services of San Diego (DCS), Monday through Friday 0730-1600. This can be arranged by contacting patient relations at 760-725-1436. After hours, contact the Officer Of the Day (OOD) to arrange services.
What does not mean to ask a patient what their preferred language is?
The preferred language is the language that the patient wants to receive their medical information.
What is “Informed Consent?”
A process that allows the patient or patient’s legal representative, full participation in decisions regarding patient care, treatment, and services. It can only occur if there is full understanding of the nature of intervention as well as the risks, benefits, and alternatives.
What is an Advanced Directive and who needs on?
It is a legal document indicating what life-sustaining treatment is to be administered, discontinued, or withheld if an individual has lost their ability to make medical decisions. All patients age 18 and older should be asked if they have an advanced directive. This is documented in the patient encounter.
If a patient or family member has a complaint, how do you assist them?
Patients have multiple ways to voice complaints or concerns.
5. Patients may voice their concerns with the involved department.
6. Patients can fill out a patient relations worksheet by requesting a form from the department.
7. Patients may submit an ICE complaint via the intranet.
camp-pendleton.tricare.mil click “Contact Us” click the link under patient relations.
8. Patients may share their concerns with the joint commission on line (www.jointcommission.org), via fax(630-792-5636), or via mail.
