Rights and Responsibilities of Consumers

Question 1

What rights do consumers have in terms of privacy and marketing?

Answer 1

• right to privacy (including restricting unwanted direct marketing)
• right to fair and responsible marketing

Question 2

What rights do consumers have in terms of information?

Answer 2

• right to information regarding the product and terms and conditions in clear, understandable language
• right to fair and honest dealings, including protection against unethical dealings

Question 3

What rights do consumers have in terms of choice?

Answer 3

• right to choose products based on own comparison of quality and price

Question 4

What rights do consumers have in terms of value?

Answer 4

• right to fair value, good quality and safety
• including a warranty of quality for all transactions and agreements

Question 5

What rights do consumers have in terms of evaluation?

Answer 5

• right to inspect goods

Question 6

What rights do consumers have in terms of returns?

Answer 6

• right to return goods as a result of direct marketing within 5 days
• right to return defective products to seller

Question 7

What responsibilities do consumers have in terms of payment?

Answer 7

• responsibility to honour commitments by ensuring prompt payment

Question 8

What responsibilities do consumers have in terms of honesty?

Answer 8

• responsibility to be honest and act ethically
• i.e. follow manufacturers instructions