rights

Question 1

the rights of individuals (3C’s and a PE)

Answer 1

Choice
Confidentiality 
Choice
Protection from abuse and harm
Equal and fair treatment

Question 2

why is it important to maintain rights (SECTSEN)

Answer 2

Self esteem
Empower 
Confidence
Trust
Safe
Equality and diversity 
Needs are met

Question 3

how care workers can support individuals to maintain their rights (5)

Answer 3

effective communication 
up to date info
challenge discriminatory behaviour
complaints procedures
advocacy

Question 4

how care workers can support individuals to maintain their rights - effective communication

Answer 4

listening to individuals needs
active listening
positive body language
age appropriate terminology- no jargon

Question 5

how care works can support individuals rights - up to date info

Answer 5

location
type of care 
open/close times
complaint procedures
alternatives available 
contact details

Question 6

how care workers can support individual rights - advocacy

Answer 6

express their views
empower individuals
assist them understand their rights
options and choices

Question 7

how care workers can support individuals to maintain rights - challenge discriminatory behaviour

Answer 7

challenge at the time
challenge afterwards
challenge through long term proactive campaigning

Question 8

how care workers can support individuals to maintain their right - complaints procedures

Answer 8

enables action to be taken
empowers individuals
openly raise concerns and complaints
protects from discrimination, abuse, and unfair treatment

Question 9

procedures to follow if rights are not met

Answer 9

write down what happened and describe the incident
retain evidence
take advice
follow the settings complaints procedures