RICS Flashcards
How do the RICS ensure that standards and quality are maintained in terms of both the conduct and advice provided by chartered surveyors?
RICS has rules of conduct for members and firms.
Why does RICS have rules of conduct?
- Consistency of service and approach, maintaining professional standards, governance and regulation. 2. Rules help members act professionally and deliver ethical services. 3. Rules promote the usefulness of the profession for public advantage. 4. Consistency among chartered professionals. 5. Public and RICS expect MRICS to provide appropriate advice.
What are the rules of conduct for members?
- Interpretation. 2. Communication. 3. Ethical behaviour. 4. Competence. 5. Service. 6. CPD. 7. Solvency. 8. Information to RICS. 9. Co-operation.
What are the rules for firms?
- Interpretation. 2. Communication. 3. Professional behaviour. 4. Competence. 5. Service. 6. Training and CPD. 7. Complaints handling. 8. Clients’ money. 9. Indemnity. 10. Advertising. 11. Solvency. 12. Arrangements for incapacity or death of a sole practitioner. 13. Use of designations. 14. Information to RICS. 15. Co-operation.
What should you do if you witness colleagues acting in a way that could bring the firm into disrepute?
Try to speak to your colleagues immediately and address their actions formally in work.
What are the types of RICS professional standards?
- Professional statements. 2. Guidance notes. 3. APC. 4. Data standards.
What are guidance notes and do you have to follow them?
Guidance notes outline best practice and provide advice on completing activities. They should be followed; members must stay updated to ensure competence.
What is the RICS ‘Black Book’?
The ‘Black Book’ is a suite of guidance notes that define good technical standards for quantity surveying and construction professionals.
What is the status of the professional statement?
It provides mandatory requirements for members or firms. Non-compliance can lead to a written warning or expulsion from RICS membership.
What are the 5 ethical standards?
- Honesty and integrity. 2. Maintain professional competence. 3. Provide good-quality service. 4. Treat others with respect. 5. Act in the public interest.
How do you act with integrity?
- Be trustworthy. 2. Be open and transparent. 3. Respect confidential information. 4. Avoid taking advantage. 5. Avoid bias and conflicts of interest. 6. Avoid gifts or hospitality suggesting obligation.
How do you take responsibility?
- Be accountable for actions. 2. Act with skill and diligence. 3. Ensure a complaints handling procedure is in place. 4. Challenge and raise concerns respectfully.
How do you treat others with respect?
- Treat everyone with courtesy and politeness. 2. Be considerate to clients and others. 3. Never discriminate.
How do you provide a high standard of service?
- Ensure clients receive the best advice. 2. Act within competence. 3. Be transparent about fees. 4. Communicate effectively.
How do you promote trust in the profession?
- Understand the impact of actions. 2. Fulfill obligations. 3. Meet the spirit of professional standards. 4. Act trustworthily in all aspects.