Revvvv

Question 1

Define Social Enterprises

Answer 1

A social enterprise is a business that aims to make a profit and improve the community or environment

Question 2

Define communicating

Answer 2

The ability to effectively transfer information from a sender to a receiver, and to listen to feedback, to produce the required response.

Question 3

Define delegating

Answer 3

the ability to transfer authority and responsibility to employees for defined tasks

Question 4

Define interpersonal

Answer 4

The ability to deal or liaise with people and build positive relationships with staff

Question 5

Define Leading

Answer 5

Leading is the ability to influence or motivate people to work towards the achievement of business objectives.

Question 6

Define decision-making

Answer 6

The ability to determine a suitable course of action for the business from a range of alternatives

Question 7

Define planning

Answer 7

The ability to establish objectives and strategies to achieve them

Question 8

What is Locke and Latham’s Motivation theory?

Answer 8

: A motivation theory based on the view that motivation at work comes from setting, progressing towards and achieving goals

Question 9

What 5 conditions must goals meet to be motivating (Locke and Latham)?

Answer 9

Commitment – process for setting goals = negotiation b/w employee and manager à employee involvement in process is central to Locke’s theory
Clarity - Clear goals = measurable and unambiguous (these goals should align with the business goals)
Level of Challenge – the more challenging the goal the more effort from employees BUT only if goals are accepted by the employee; therefore, need to feel achievable (i.e. a stretch NOT a leap)
Task complexity - Give the person sufficient time to meet the goal or improve performance. Provide enough time for the person to practice or learn what is expected and required for success.
Feedback – regular + linked to goals throughout process = provide recognition + adjust goals if necessary

Question 10

Define Takt

Answer 10

Calculate how much time there is to manufacture a single product to meet customer demand

Question 11

Define reduce

Answer 11

A waste minimisation
strategy that aims
to decrease the amount
of resources, labour,
or time discarded
during production.

Question 12

Define reuse

Answer 12

A waste minimisation
strategy that aims to
make use of items
which would have
otherwise been
discarded. (same thing)

Question 13

Define recycle

Answer 13

A waste minimisation
strategy that aims
to transform items
which would otherwise
have been discarded.

Question 14

Define the Learning Organisation

Answer 14

A learning organisation = a business that facilitates the learning of its employees and continuously transforms itself to adapt to changing environments  an organisation where individuals seek to continuously improve and achieve their desired results.

Question 15

Importance of reviewing KPI’s during change

Answer 15

Eval situation -> suggest change -> change

Question 16

Define Communcation (Low risk strat)

Answer 16

Managers may be able to overcome
employee resistance by clearly and
respectfully expressing in advance
why and how change needs to occur.

Question 17

Define empowerment

Answer 17

Empowering employees with information
and responsibility is a management practice
that can decrease resistance to change.
As employees become involved in the
change process, they are more likely
to be invested in its success.

Question 18

Define support

Answer 18

Support is a very broad term for all the
nurturing activities related to understanding
the emotions that employees will feel during
the change and providing services to look
after them through this period.

Question 19

Define incentives

Answer 19

Incentives involve offering a reward (either
financial or non
-financial) if employees
demonstrate a desired change behaviour.
Employees are motivated to embrace the
change because they know that they will
receive a reward when they perform
as requested
.q