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Communication > Revision Notes > Flashcards

Revision Notes Flashcards

1
Q

What is professional identity?

A

The concept which describes how we perceive ourselves within our occupational context and how we communicate this to others. Professional identity improves self-awareness

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2
Q

What will self-awareness improve?

A

The ability to:

  • Communicate ethically and professionally
  • Develop motivation in nursing
  • Help develop reflective practice
  • Increase understanding of nursing
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3
Q

What is social learning?

A
  • One of the important aspects of nursing, which should be learnt by a new student
  • The professional role that takes place with students observing professional nursing practices
  • Students also take into account interactions between nurses, patients and the MDT
  • Attitudes and behaviours are formed by observing practice, skills and techniques
  • See how nurses act as a role model
  • Mentors enthusiasm and interest in nursing transfers this attitude to students and prepare them in developing their practice by encouraging self-awareness and reflective practice
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4
Q

What are the 5 legal and ethical concepts that nurses must abide by?

A 
CONSENT
ACCOUNTABILITY
CONFIDENTIALITY
DUTY OF CARE
CANDOUR
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5
Q

What is consent?

A

Permission given with prior information

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6
Q

What is accountability?

A

Answerable to oneself and to others for your actions and non-actions

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7
Q

What is confidentiality?

A

Information between you and relevant others that should not be shared

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8
Q

What is duty of care?

A

Acting in accordance with certain standards

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9
Q

What is candour?

A

Being open and honest when things go wrong or potential for harm or distress

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10
Q

What are the four ‘P’s detailed in the NMC code?

A

Prioritise people
Practise effectively
Preserve safety
Promote professionalism and trust

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11
Q

What are the five barriers to incident reporting?

A
  1. No feedback
  2. Form too long
  3. Incident trivial/not serious enough
  4. Too busy/forgot to report
  5. Unsure who to report to
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12
Q

What are the 3 human factors that contribute to clinical incidents/mistakes?

A
  1. Self- knowledge, skill, experience, capacity to do the job- fatigue, distractions, feelings
  2. Context- equipment, environment, workspace, team and support, organisation and management structure
  3. Task- complexity, new, overlap/multitasking
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13
Q

What are Belbin’s Team Roles?

A 
Co-ordinator
Plant
Monitor evaluator
Specialist
Shaper
Implementer
Teamworker
Resource investigator
Complete finisher
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14
Q

What does the SOLER acronym stand for?

A 
Sitting squarely
Open posture
Lean forwards to show interest
Eye contact
Relaxed body language
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15
Q

What is clinical risk?

A

Exposure to the possibility of loss, injury, or other adverse or unwelcome circumstance

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16
Q

What is a hazard?

A

A potential source of harm or adverse health effect on a person or persons

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17
Q

What is datix?

A

A system for incident reporting that gives feedback to the reporter about actions taken to address their concern with dashboards that allow services to view trends in incidents over time

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18
Q

What is an adverse event?

A

An unexpected medical problem that happens during treatment with a drug or other therapy. Adverse events may be mild, moderate, or severe, and may be caused by something other than the drug or therapy being given

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19
Q

What is a serious incident?

A

A serious incident may be defined as an incident that occurred in relation to service delivery and care resulting in unexpected or avoidable death of one or more patients, staff or visitors

20
Q

What are the four theoretical concepts of person-centred nursing framework? (McCormack and McCance- 2010)

A

Prerequisites- attributes of the nurse e.g. professional competence
The Care Environment- Context for care delivery including staffing and systems
Person-centred processes- how person-centred care is delivered- shared devision making, partnership, holistic care etc
Expected outcomes- e.g. patient involvement in care; satisfaction with care

21
Q

What is self-awareness?

A

The process of understanding one’s own beliefs, thoughts and motivation and recognising how they affect others

22
Q

What are the five pillars of self-awareness?

A
  1. Emotional intelligence
  2. Core self-evaluation
  3. Values
  4. Learning Style
  5. Attitude and adapting to change
23
Q

What are the 5 professional characteristics that traditional ‘professions’ encompass?

A
  1. Use of professional organisations
  2. Belief in the public service of the profession
  3. Autonomy
  4. Belief in self-regulation
  5. A sense of calling- a commitment beyond financial incentive
24
Q

What is autonomy?

A

To respect persons freedom to self-determination

25
Q

What is non-maleficence?

A

To do or cause no harm

26
Q

What is beneficence?

A

To do good to others

27
Q

What is justice?

A

Equal distribution of benefits

28
Q

What is veracity?

A

Obligation to tell the truth

29
Q

What are the four processes of social learning?

A
  1. Attention
  2. Retention
  3. Production
  4. Motivation
30
Q

Outline what is meant by ‘prioritise people’ in the NMC code

A

Putting the interests of people needing or using nursing services first. Making their care and safety your main concern and making sure their dignity is preserved, and their needs are recognised, assessed and responded to

31
Q

Outline what is meant by ‘practice effectively’ in the NMC code

A

Assessing need and delivering or advising on treatment, or give help including preventative or rehabilitative care without too much delay, to the best of your abilities, on the basis of available evidence

32
Q

Outline what is meant by ‘preserve safety’ in the NMC code

A

Making sure that patient and public safety is not affected. Working within the limits of your competence, exercising your professional ‘duty of candour’ and raising concerns immediately whenever you come across situations that put patients or public safety at risk

33
Q

Outline what is meant by ‘promote professionalism and trust’ in the NMC code

A

Upholding the reputation of your profession at all times. Displaying a personal commitment to the standards of practice and behaviour set out in the Code. By also being a model of integrity and leadership for others to aspire to

34
Q

What are the 7 Cs of communication?

A 
CLEAR
CONCISE
CONCRETE
CORRECT
COHERENT
COMPLETE
COURTEOUS
35
Q

What is meant by ‘clear’ communication?

A

Making the objective obvious. Avoiding complex words and phrases

36
Q

What is meant by ‘concise’ communication?

A

Keeping information clear and to the point. Avoiding filler words and sentences

37
Q

What is meant by ‘concrete’ communication?

A

Being specific and not vague. Use facts and figures to support the message

38
Q

What is meant by ‘correct’ communication?

A

Aim to avoid typos. Use correct facts and figures. Use the right level of language

39
Q

What is meant by ‘coherent’ communication?

A

Making sure your message makes sense. Ensuring it flows logically. Avoid covering too much

40
Q

What is meant by ‘complete’ communication?

A

Making sure the message contains everything it needs to

41
Q

What is meant by ‘courteous’ communication?

A

Ensuring the message is tactful. Being polite which enabled goodwill to be built

42
Q

What does the VALUE pneumonic stand for?

A 
Valuing people
Autonomy
Life experience 
Understanding relationships
Environments
43
Q

What are the elements of ‘valuing people’

A
  • Respecting beliefs and values

- Listening to each other

44
Q

What are the elements of ‘autonomy’

A
  • Promoting autonomy and independence

- Balancing rights, risks and responsibilities

45
Q

What are the elements of ‘life experinence’

A

-Supporting the sense of self

46
Q

What are the elements of ‘understanding relationships’

A
  • A partnership approach

- Community connections

47
Q

What are the elements of ‘environments’

A
  • A supportive learning culture

- Responsive support

Communication (1 decks)

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