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Quality > Revision > Flashcards

Revision Flashcards

1
Q

What is quality?

A

Meeting customer requirements

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2
Q

What is reliability?

A

To meet customer requirements consistently over a time period

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3
Q

What model is used to measure customer satisfaction?

A

The Kano Model

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4
Q

3 levels of customer requirement

A

basic, normal and latent (extra)

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5
Q

What are the total quality related costs? Include good and poor quality costs

A

Good:
Appraisal costs

Prevention costs

Poor:
Internal and External failure costs

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6
Q

Describe the flow chart symbols for start/end, input/output, process and decision.

A

start/end = oval

input/output = parallelogram

process = rectangle

decision = diamond

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7
Q

What are the 3 project management strategies

A

Prince 2: Controlled project management that leaves nothing to chance.

Waterfall - planning projects fully, then executing through phases. No changes after requirements set.

Agile - Collaborating to iteratively deliver whatever works as you go along.

Scrum (agile) - Agile cycles of daily sprints, or monthly sprints. Categorize priorities each sprint. Difficult to keep clients up to date. (IT)

Kanban (agile) - Improving speed and quality by increasing visibility of work in progress, and limiting multitasking. Work in weekly sprints. (manufacturing)

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8
Q

What are the two tools for cause analysis in quality?

A

ishikawa (fishbone)

paerto (80 - 20_

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9
Q

What are the 3 categories of components to an ishikawa diagram.

A

M’s:

method
machine
manpower
materials

P’s:

Place
procedure
people
policies

S’s:

Surroundings
suppliers
systems
skills

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10
Q

What is the poke yoka?

A

Prediction or recognise defect is about to occur and provide warning

Design out potential errors

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11
Q

What does pareto analysis dictate?

A

80% of problems caused by 20% of problems

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12
Q

What are the 4 houses of quality?

A
  • technical requirements
  • component charecterisation
  • process operation
  • quality control plan
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13
Q

Explain continuous quality management.

A

A corrective loop that is constantly improving quality.

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14
Q

What is TQM?

A

Total quality management:

  • Covers every level of the business
  • Covers the entire length of the production line
  • Correct the first time
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15
Q

Whats the deming cycle

A

Plan > do > check > act

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16
Q

What is risk based thinking?

A

ISO9001

determines factors that could cause its processes and quality management system to deviate from the planned results.

Put preventative controls in place to minimise negative affects

17
Q

What is the definition of risk and how is it calculated?

A

exposure to harm, danger or loss to someone or something valued, with an indication of the level of harm caused.

Risk = Probability of event occurring * level of harm if it occurs

18
Q

Quantative vs Qualititive

A

quantitive - more in depth, asign numbers to risk

Qualititve - less in depth but would be carried out first. Only assign low medium and high to risk.

19
Q

‘What if’ analysis

A

Changing risk values to assess impact of these changes

20
Q

human reliability analysis

A

determine human input to risk and reaction to failure

21
Q

what are the 5 stages of risk management?

A
  1. identify
  2. analyse
  3. prioritise
  4. determine action
  5. monitor
22
Q

fault tree analysis

A

identify problems before they occur

23
Q

event tree analysis

A

After an accident has occurred, work backwards through events to determine event causing accident

24
Q

Redundancy?

A

fail safe or backup

25
Q

fault tolerance?

A

system continues to function in event of failure

26
Q

ISO31000

A

Standards of risk management

27
Q

what is an Audit

A

HSE comes to inspect safety

28
Q

What is the definition of six sigma?

A

3.4 defects for every 1 million opportunities or operations

29
Q

What are the 8 steps to implementing six sigma?

A
  1. Clarify motivation
  2. put resources in place
  3. Teach methodology
  4. prioritise activities
  5. establish ownership
  6. appropriate measurement
  7. govern the program
  8. recognise contribution
30
Q
A

Quality (1 decks)

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