Revision

Question 1

How many seats are on a flight?

Answer 1

189

Question 2

Emergency exit rows?

Answer 2

3

Question 3

Extra Legroom Rows

Answer 3

4

Question 4

Infant Rows

Answer 4

29

Question 5

Cancelled Passports (3ways)

Answer 5

• Cut Corner
• Hole Punch
• Council Stamp

Question 6

Check-in Open Times

Answer 6

3hours before departure

Question 7

Check-in Close Time

Answer 7

40minutes before departure

Question 8

WCHR

Answer 8

Romeo - Can’t walk long distance

- Can ascend/descend stairs

Question 9

WCHS

Answer 9

Sierra- Can walk unaided onboard

      - Can’t walk long distance 
      - Can’t ascend/descend stairs

Question 10

WCHC

Answer 10

Charley- Can’t walk
- Will need lifted into/out their seat
onboard

Question 11

Insider Threat Definition:

Answer 11

“A person who exploits or has the intention to exploit”

Question 12

Security Threat Levels (5stages)

Answer 12

Low
Moderate
Substantial
Severe 
Critical

Question 13

Check-in (6 Steps)

Answer 13

1 Search for customer F9
2 Complete API
3 Check SSR’s
4 Assign Seats 
5 Check-in 
6 Add Baggage

Question 14

STA

Answer 14

Standard Time Arrival

Question 15

CIL

Answer 15

Customer Information Letter

Question 16

FIDS

Answer 16

Flight Information Display Systems

Question 17

EMDLF

Answer 17

Electronic Mobility Devices Loading Form

Question 18

Pregnancy 1-27weeks

Answer 18

Have no restrictions

Question 19

Pregnancy 35weeks

Answer 19

Fit to fly

Question 20

Pregnancy 36weeks

Answer 20

Denied Travel

Question 21

Titre De Voyage Passport

Answer 21

Must be stamped at sales desk
Colour Difference
Make sure it’s the right person and expiry/dates/signature are correct

Question 22

10 UK Bases

Answer 22

Belfast                                        
East Midlands
Glasgow 
Leeds Bradford
Manchester
Newcastle 
Bristol 
Birmingham 
Stansted 
Edinburgh

Question 23

Green Light Boarding

Answer 23

Ready to board

Question 24

3 Point Check

Answer 24

Get Boarding Pass from customer
Check passport against boarding pass
Check passport against customer

Question 25

Take me there values

Answer 25

Take Responsibility Work as one team Create memories Be present

Question 26

Indulgent escape extra

Answer 26

25kg baggage 2 free drinks Gift Private car to destinations

Question 27

Online check in open

Answer 27

28days before departure

Question 28

Online check in close

Answer 28

5hours before departure

Question 29

Ramp Safety

Answer 29

``` Aircraft stands Taxiway Centreline Apron Boundary No equipment parking during arrival No parking at anytime Inter-stand clear way ```

Question 30

What is PIR

Answer 30

Property Irregularity Report

Question 31

Max weight for Bike

Answer 31

32kg

Question 32

Max weight for golf

Answer 32

22kg

Question 33

Under 18 travelling to Portugal

Answer 33

Require a completed Authorisation Form from parents

Question 34

Switched Bags

Answer 34

Check bag tag for name Go to sales desk Get details, call customer to tell then they have the wrong bag

Question 35

Age Restrictions

Answer 35

Under 2 must sit on parent 2-8 must sit with family 9-12 must sit in front or back row from parent Over 12 can sit anywhere

Question 36

EMD Check In

Answer 36

``` Passport Check SSR Ask if it’s an EMD EMDLF from sales desk Confirm battery type and insert on SSR Get a bag tag to put on EMD Check customer in ```