Reviewer1 Flashcards

1
Q

When users log In to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers

A. The user’s TWo-Factor Authentication for API Logins permission

B. The role IP address restrictions
C. The users TWo-Factor Authentication for User Interface Logins permission

D. The user’s profile login hours restrictions

A

A,D

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2
Q

A Sales executive at Universal Containers (UC) is utilizing Collaborative Forecasting to track sales rep quote attainment and wants to be alerted when an opportunity stage is moved backward In the sales process. Which feature should the administrator use to fulfill this request?

A

B. Workflow rule

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3
Q

The VP of safes at Universal Containers wants to prevent members of the sales team from changing an opportunity to a date in the past. What should an administrator configure to meet this requirement?

A

C. Validation Rule

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4
Q

At Ursa Major Solar, a workflow rule is in place that sends a reminder email 20 days before the warranty expiration date. A custom …… another three years. What is the expected behavior for the email workflow rule?

A

The email is locked in the job queue until It meets the criteria.

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5
Q

The administrator at Ursa Major Solar has been asked to change the Work Item and Project custom object relationship from a master-detail to a lookup. Which scenario could prevent the administrator from fulfilling this requirement?

A

Roll-up summary fields exist on the master object.

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6
Q

Users at Cloud Kicks are reporting different options when updating a custom plcklist on the Opportunity object based on the kind of opportunity. Where should an administrator update the option in the picklist?

A

Record type

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7
Q

Universal Container’s administrator has been asked to create a many-to-many relationship between two existing custom objects. Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

A. Create a junction with a custom object.
B. Create two lookup relationships on the new object.
C. Create two master-detail relationships on the new object.
D. Create URL fields on a custom object.

A

A,C

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8
Q
Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure? Choose 2 answers
A. Quick Action
B. Approval Process
C. Outbound Message
D. Email Alert Action
A

BC

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9
Q
A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should the administrator utilize to import the records to Salesforce?
A. Data Import Wizard
B. Manual Import
C. Dataloader.io
D. Data Loader
A

a

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10
Q

A user at Cloud Kicks Is having Issues logging in to Salesforce. The user asks the administrator to reset their password. Which two options should the administrator consider when resetting the user’s password? Choose 2 answers
A. Resetting the password will change the user’s password policy.
B. Single sign-on users can reset their own passwords using the forgot password link,
C. After resetting a password, the user may be required to activate their device to successfully log In to Salesforce.
D. Resetting a locked-out user’s password automatically unlocks the user’s account.

A

BD

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11
Q
Universal Containers requires a different Lightning page to be displayed when Accounts are viewed In the Sales Console and In the Service Console. How should an administrator meet this requirement?
A. Define multiple record types.
B. Create different user profiles.
C. Update page layout assignments.
D. Assign Lightning pages as app default
A

D

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12
Q

Cloud Kicks has a screen flow with two questions on the same screen, but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete this?
A. Use a new version of the flow for each scenario.
B. Use a decision element and a new screen to show the proper question.
C. A Use conditional visibility to hide the unnecessary question,
D. Use branching in the flow screen to show the proper scenario.

A

B

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13
Q

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The services team also wants to use Opportunity to track installation, All three teams will need to use different fields and stages. How should the administrator configure this requirement?
A. Create three sales processes. Create three record types and one page layout.
B. Create one sales process. Create three record types and three page layouts.
C. Create one sales process. Create one record type and three page layout.
D. Create three sales processes. Create three record types and three page layouts.

A

B

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14
Q

Safes users at Universal Containers are reporting that it Is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Choose 2 answers
A. Add a Path for stage to the opportunity record page.
B. Use a Kanban list view for Opportunity.
C. Configure an autolaunched flow for Opportunity editing.
D. Create a simplified Opportunity page layout.

A

BC

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15
Q
The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of approval process? Choose 2 answers
A. Autolaunched Flow
B. Field Update
C. Chatter Post
D. Email Alert
A

BD

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16
Q
An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add?
A. Assignment
B. Create Records
C. Get Records
D. Update Records
A

C

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17
Q

AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an administrator configure this requirement?
A. Create a validation rule to display an error if stage is closed lost and Loss Reason is blank.
B. Select the required checkbox next to the Loss Reason field on the page layout.
C. Check the required checkbox on the Loss Reason field in Object Manager.
D. Configure a workflow rule to display an error if Loss Reason is blank.

A

A

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18
Q
Northern Trail Outfitters has requested that when the Referral Date field is updated on the custom object Referral Source, the parent object Referral also needs to be updated. Which automation solution should an administrator use to meet this request?
A. Approval Process
B. Workflow Field Update
C. Lightning Web Component
D. Process Builder
A

D

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19
Q
19. Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend?
A. Omni-Channel
B. Email-to-Case
C. Web-to-Case
D. SMS Response
A

C

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20
Q
19. Cloud Kicks wants to allow customers to create their own cases while visiting Its public homepage. What should the administrator recommend?
A. Omni-Channel
B. Email-to-Case
C. Web-to-Case
D. SMS Response
A

D

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21
Q
Universal Containers wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find deal records via a search. What option should the administrator adjust to fully restrict access?
A. App permissions and search terms
B. Record settings and search index
C. Page layouts and field-level security
D. Permissions and tab visibility
A

C

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22
Q
Northern Trail Outfitters held an event for hikers to blaze the trail for the new year. Their marketing team collected over a million new lead records to upload into Salesforce. What is the recommended method for uploading this data?
A. Lightning Sync
B. AppExchange app
C. Data Import Wizard
D. Data Loader
A

B

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23
Q
Universal Containers (UC) would like to count the number of open cases associated with each Account and update the Account with this value every Friday evening. UC has several hundred open cases at any given time. What should the administrator use to complete this request?
A. Use a scheduled Process Builder
B. Use a record triggered flow.
C. Use a scheduled flow.
D. Use a Roll-Up Summary field on Case.
A

B

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24
Q
The safes director at Cloud Kicks wants to be able to predict upcoming revenue In the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should the administrator configure? Choose 2 answers
A. Opportunity List View
B. Forecasting
C. Sales Quotas
D. Opportunity Stages
A

BC

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25
Q

The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose. How should an administrator configure this requirement?
A. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
B. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.
C. Select the appropriate email template for each rule entry.
D. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.

A

B

26
Q

An administrator at Universal Containers needs a simple way to trigger an alert to the director of sales when opportunities reach an amount of $500,000. What should the administrator configure to meet this requirement?
A. Key Deals component on the homepage
B. Set up Big Deal Alerts for the amount.
C. Enable Opportunity Update Reminders.
D. Opportunity warnings in Kanban View

A

B

27
Q

Northern Trail Outfitters wants to know the average stage duration for all closed opportunities. How should an administrator support this request?
A. Use Process Builder to capture the daily average on each Opportunity.
B. Run the Opportunity Stage Duration report.
C. Add formula fields to track Stages on each Opportunity.
D. Refresh weekly reporting shapshots for Closed Opportunities.

A

B

28
Q
Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers
A. Consultants
B. Customers
C. Communities
D. Components
A

AD

29
Q

AW Computing has six sales teams in a region. These teams always consist of the same account manager, engineer, and assistant. What should the administrate- configure to make it easier for teams to collaborate with the same customer?
A. Propose the users manually share ail their accounts with their teammates.
B. Enable account teams and show the users how to set up a default account team.
C. Create a queue for each team and assign account ownership to the queue.
D. Enable and configure standard opportunity teams with splits.

A

B

30
Q
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this?
A. Mass Transfer Tool
B. Data Import Wizard
C. Data Loader
D. Dataloader.io
A

A

31
Q

North Trail Outfitters wants a backup administrator set up for their org. once the administrator is set up, they report that they are unable to perform any of the administrator duties What are two possible reasons for the access issues? Choose 2 answers
A. The user was given the delegated administrator group access.
B. The role needs to be specified on the user record
C. The active checkbox is unchecked by default.
D. The system Administrator profile is unavailable under the Salesforce Platform license.

A

BD

32
Q

When a sales rep dicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen? A. Process Builder
B. Platform Event
C. Workflow Rule
D. Flow Builder

A

D

33
Q

What are three characteristics of a master-detail relationship? Choose 3 answers
A. Permissions for the detail record are set independently of the master.
B. The owner Meld on the detail records is the owner of the master record.
C. Roll-up summaries are supported in master-detail relationships.
D. Each object can have up to five master-detail relationships.
E. The master object can be a standard or custom object.

A

ACE

34
Q

Under which three conditions should a validation rule be used to prevent invalid data? Choose 3 answers
A. When records are submitted using web -to -lead.
B. When records are deleted by a user.
C. When records are edited and saved by a user.
D. When records are imported.
E. When records are updated by a workflow rule

A

ACD

35
Q

An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permission and the two-factor authentication for API Logins permission to a group of users. Which two prompts will happen when one of the users attempts to log In to Data Loader? Choose 2 answers
A. Users need to connect an authenticator app to their Salesforce account.
B. Users need to get a security token from a trusted network using Reset My Security Token.
C. Users need to download and install an authenticator app on their mobile device.
D. Users need to enter a verification code from email or SMS, whichever has higher priority.

A

AC

36
Q

The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field but found that the What should the administrator do?
A. Ensure the limit of 10 stage values was not exceeded
B. Ensure the new value was marked as active
C. Add the new value to the appropriate record type
D. Add the new value to the appropriate sales process

A

D

37
Q
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the ‘High Priority’ queue. How should the administrator meet this requirement?
A. Configure Case escalation rules.
B. Enable Case assignment rules.
C. Define Case auto-response rules.
D. Create a Case workflow rules
A

D

38
Q
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the ‘High Priority’ queue. How should the administrator meet this requirement?
A. Configure Case escalation rules.
B. Enable Case assignment rules.
C. Define Case auto-response rules.
D. Create a Case workflow rules
A

D

39
Q

An administrator for Ursa Major Solar wants to allow internal users to view a dashboard as a Sales Manager within a given sales region. How can these be configured?
A. Create a dashboard with multiple components.
B. Create a dashboard to run as specified user,
C. Create a dashboard for all opportunites in the region
D. Create a dashboard to run as the logged-in user.

A

B

40
Q

The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user’s manager. The administrator has been tasked with creating an approval process. Which are two considerations the administrator needs to review before setting up this approval process? Choose 2 answers
A. Allow the submitter choose the approver manually.
B. Create a custom Discount field on the opportunity to capture the discount amount.
C. Configure two separate approval processes.
D. Populate the Manager standard field on the sales users’ User Detail page.

A

BD

41
Q

An Administrator at Ursa Major Solar is converting a lead and needs to capture custom lead data on the converted contact, what should the administrator do to accomplish this goal?
A. Map custom lead fields to custom contact fields.
B. Map custom lead fields to standard contact fields.
C. Utilize the data loader to move the custom lead data.
D. Utilize the lead conversion wizard to select the fields.

A

A

42
Q
Cloud Kicks want to have consistency when communicating with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which solution should an administrator suggest to meet this requirement?
A. Prebuilt Flow Templates
B. Prebuilt Quick Texts
C. Prebuilt Email Templates
D. Prebuilt Auto-Responses
A

C

43
Q
When working on opportunities, sales representatives at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which two features should an administrator use to facilitate this? Choose 2 answers
A. Big deal alerts
B. Chatter groups
C. Opportunity update reminders
D. Opportunity Dashboard
A

BD

44
Q

Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC’s Cases. Which two options should the administrator use to help the support team? Choose 2 answers
A. Create a new queue and add Cases as an available object.
B. Configure a flow to assign the cases to the queue.
C. Add Cases to the existing queue as available object.
D. Use assignment rules to set the queue as the owner of the case.

A

BD

45
Q

Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?
A. Create an Escalation Rule to send cases to the correct queue.
B. Use a custom email service to set the owner of the case upon creation.
C. Configure Email-to-Case so emails are delivered to the correct queue.
D. Utilize a flow to Identify the correct queue and assign the case.

A

C

46
Q

Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team. What should the administrator configure to meet this requirement?
A. Grant create, read, edit, and delete access to customer accounts on the partner team profile.
B. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
C. Create one record type for customer accounts and one record type for partner accounts.
D. Add members of the partner management team to the default Account team for the customer accounts.

A

C

47
Q
An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?
A. Flow Builder
B. Process Builder
C. Approval Process
D. Outbound Message
A

A

48
Q
Northern Trail Outfitters wants to initiate expense reports from Saltsforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should on administrator configure? Choose 2 answers
A. Outbound Message
B. Email Alert Action
C. Approval Process
D. Quick Acton
A

AC

49
Q
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be marked as closed lost. Which automation solution should an administrator use to Implement this request?
A. Flow Builder
B. Quick Action
C. Outbound Message
D. Workflow Rule
A

A

50
Q
Northern Trail Outfitters Is using one profile for all of its marketing users, providing read-only access to the Campaign object. A few marketing users now require comprehensive edit access on Campaigns. How should an administrator fulfill this request?
A. Organization-wide defaults
B. Permission sets
C. Marketing user checkbox
D. Field-level security
A

C

51
Q

Users have noticed that when they click on a report In a dashboard to view the report details, the values In the report are different from the values displayed on the dashboard. What are the two reasons this .Is likely to occur? Choose 2 answers
A. The dashboard needs to be refreshed.
B. The report needs to be refreshed.
C. The current user does not have access to the report folder.
D. The running dashboard user and viewer have different permissions.

A

AD

52
Q
An administrator at Cloud Kicks has a flow In production that is supposed to emit new words. However, no new records are being created. What could the issue be?
A. The flow is Inactive.
B. The flow Is read only.
C. The flow trigger is missing.
D. The flow url Is deactivated.
A

A

53
Q

Northern TV-all Outfitters wants to calculate how much revenue has been generated for each of Its marketing campaigns. How should an administrator deliver this information?
A. Add a Total Value field on Campaign and use a workflow rule to update the value when an opportunity Is won.
B. Design a standard Campaign report and add the Value Won Opportunities In Campaign field.
C. Perform periodic data jobs to update campaign records.
D. Create a roll-up summary field on Opportunity to Campaign.

A

B

54
Q

Which two capabilities are considerations when marking a field as required In Object Manager? Choose 2 answers
A. The field Is added to every page layout on that object.
B. The field Is universally required to save a record on that object.
C. The field Is optional when saving records via web-to-lead and web-to-case.
D. The field Is not required to save records via the API on that object.

A

AC

55
Q

Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage. Which three options should the administrator use to address this need? Choose 3 answers
A. Use validation rules.
B. Configure Opportunity Path.
C. Enable guided selling.
D. Mark fields required on the page layout
E. Use Flow to mark fields required.

A

ABD

56
Q
Cloud Kicks has the organization-wide defaults for Opportunity set to Private. Which two features should the administrator use to open up access to opportunity records for sales users working on collaborative deals? Choose 2 answers
A. Profiles
B. Sharing rules
C. Sharing set
D. Role hierarchy
A

BD

57
Q
Ursa Major Solar (UMS) wants to assign a Lightning for Outlook layout. Which two options can UMS assign this layout to? Choose 2 answers
A. Role
B. User
C. Team
D. Profile
A

BD

58
Q
Ursa Major Solar’s administrator needs to create a custom field to track a specific tier 2 support user… What is the appropriate data type to utilize when creating this custom field?
A. Lookup relationship
B. Lookup filter
C. Hierarchical relationship
D. Formula
A

A

59
Q
The support group at Universal Containers wants agents to capture different Information for product support and Inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. Which three features should an administrator use to meet these requirements? Choose 3 answers Calculator
A. Support processes
B. Permission sets
C. Field -level security
D. Page layouts
E. Record types
A

ADE

60
Q
The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements?
A. Auto-Response Rules
B. Email Alerts
C. Assignment Rules
D. Knowledge Articles
A

A

61
Q

Which relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
A. Each contact may or may NOT have a related account.
B. Each contact must have a related account.
C. Each account may or may NOT have related contacts.
D. Each account must NOT have related contacts.

A

C

62
Q
The VP of sales at DreamHouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key piece of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value?
A. Donut
B. Stacked Bar
C. Table
D. Gauge
A

D