Reviewer Flashcards by anis Unknown

Verbal and non-verbal symbols are also termed signals

Communication necessitates negotiation of meaning

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Transmission of thoughts, ideas, emotions

Communication is a process

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Communication occurs in a context.

Communication is contextual

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A context with emotional history, historical relationships, and cultural capital of participants

Psychosocial Context

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A context with physical context, setting (time and place) and occasion.

Logistical Context

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A context with various compositions or classification of interaction dictate the style of communication

interactional context

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The use of spoken or written symbols in making and interpreting makings

Verbal Communication

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These are memoranda, letters, and reports and is transmitted through any conventional or online means

Written communication

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Characterized as more fluent and simultaneous.

Spoken or oral communication

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Characterized as visual, audible and movement clues

Non-verbal Communication

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It is a communication that is practiced in an organizational, business, and formal environment.

Formal Communication

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A typical, personal face to face communication that happens between friends and family members

Informal Communication

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It is when communicators are aware of their own purposes and how their action might impact others.

Intentional communication

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This happens in cases where messages are not intended to be sent or have reached he wrong receiver.

Unintentional Communication

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Are the moral values of good conduct that guide one’s action, whether or not they are governed by laws or policies.

Ethics

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It is fundamental to responsible thinking, decision-making, and the development of relationships and communities within and across contexts, cultures, channels, and media.

Ethical Communication

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It is when the message stays the same, use in old peices of discourse (bible, liturgy, laws)

Frozen/static Register

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It is used in formal situation (research, letter of complains, speeches)

Formal Register

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consult (someone is expert and the other don’t) ex. Lawyer and client, doctor and patient

Consultative register

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It is used in talking with love ones, family, friend, lover (inclusive for few people)

Intimate Register

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It is used in talking with someone you know or closed to. (Opposite of formal)

Casual Register

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It aims to convince through emotional appeal.

Persuasive writing

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It aims to persuade through logical reasoning and evidence.

Argumentative writing

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What are the characteristics of Communication Ethics?

•All relevant information
•Truthfulness in every sense and not deceptive in any way
•Accuracy and sincerity
•Fair presentation of ideas

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They posit in social contract theory that people in society have an unwritten agreement with another .

Socrates, Thomas Hobbles, and John Locke

He asserts that virtue is a state between the extremes of excess and deficiency.

Aristotle's Nicomachean

What rule is this quote and where is it from? " Do unto others as you would have them do unto you"

The golden rule, from the Bible

What does this means? " Do unto others as you would have them do unto you"

This means that everyone must treat each other fairly and respectfully.

It is a principle that decrees that you should not deceive other people.

Principle of honesty

It consider the complexities in the communication process that discerns what to disclose and not to disclose

Ethical Aspects

Information disclosed at one point maybe considered unethical in another period of time.

Timing

The ethical nature of communication must be considered within the context of who, when, what, and where. It is important to know who is speaking to whom, what and where.

Ethical context

This is defined as the act of presenting another author's work and claiming it your own.

plagiarism

It is a repetition of something someone has said in a way that is not accurate.

Selective Misquoting

This is unethical manipulation of data by increasing, decreasing, altering statistics or omitting data.

Misrepresenting numbers

This is a business strategy with which the populace does not agree. It is making a product look bigger or smaller to bait customers.

Distorting Visuals

It is a form of discrimination against a person or persons of a different race.

Racism

It refers to the prejudice and discrimination based on sex or gender.

Sexism

It is a form of prejudice against a person or people because of their social class.

Class discrimination or classism

It is a form of discrimination against other people because of their age, or assuming that elder people are less physically, intellectually, or emotionally able than other age groups.

Ageism

Discrimination in this area often arises because of lack understanding and awareness

Disabilities

These general guiding principles are helpful, but not always apt.

Synthesis

According to Osborn and Osborn(1988), it gives rather than asks or takes.

Informative Speech

Gronbeck (1994) explains that this is the process of producing oral messages that increase personal commitment, modify beliefs, attitudes, or values.

Persuasive Speech

This is a speech that aims to persuade the audience to assent to the plausibility of the speaker's side of a debatable question.

Argumentative Speech

Reading from a manuscript is a manner of speaking where a written speech is read and delivered word for word.

Read Speech

This is a written speech which is mastered and delivered entirely from memory. This kind of speech requires a considerable memory skill in order not to forget his or her presentation.

Memorized Speech

This is a speech where the speaker develops his or her ideas, thoughts, and language at the moment of delivery.

Impromptu Speech

This is a speech where the topics of ideas are prepared beforehand; however, the will compose his/her views and language only at the moment of delivery.

Extemporaneous Speech

According to Oliver Schinkte, it is a critical part of our daily lives, and it is something that we often overlook and fail to practice.

Communication

It is one of the basic communication principles that presents an exact statement of what you want your audience to understand, to do, or to believe. You may want to entertain, inform, or persuade your audience.

Know your purpose

It is a basic communication principle that as a communicator it is important that you need to analyze, cater, and respect the needs of your audience.

Know your audience

A principle that creates an outline to diagram how your communication will be organized. Your outline should help you ensure that you don't omit any vital information.

Organize your ideas

It is to master the principles of clarity in presenting your ideas, use familiar words in communicating your thoughts, and be an active participant in the entire communication process.

Follow Basic Communication

It pertains to the presentation of messages that are objective, truthful, and unbiased.

Informative Communication

It takes place when people express their positive and negative feelings about people, circumstances, or events.

Affective Communication

These people express their appreciation in fictional messages from books, films, and conversation.

Imaginative Communication

It takes place when people attempt to influence the beliefs or actions of others.

Persuasive Communication

It is done when people are able to meet social expectations.

Ritualistic Communication

Communication in the workplace requires competence both in the _________ and __________ exchanges of ideas and information among people who may have direct or indirect involvement in the organizational setting to ensure that organizational needs and goals are met.

spoken, written

It means involve the use of appropriate diction, register, tone, ethics, and tools in delivering a message comprehensible by diverse audience and appropriate to social context.

Effective Communication

It refers to all of the spoken and written exchanges of ideas and information between and among the people directly or indirectly involved in the organizational setting or the professional organization.

Professional communication

It is a stable system of individuals who work together to achieve, through the hierarchy of needs and division of labor, common goals.

Professional organization

Having defined your reason for communicating and the type of environment it will take place in you must now specify exactly what it is you want or need from the other person.

Specific

Whatever form of communication you need to conduct, an essential part of the process is ensuring that the recipient actually understands correctly the message you want to give them.

Understanding

You will only gain this level of 'true' understanding if you actively listen to what is being said and observe the behaviors of those involved in the communication.

Listen

The final aspect of the RESULT principle is concerned with the amount of time you have to prepare for and conduct the actual communication.

Timeframe

It represents the way communication flows in an organization. It can be formal or informal. Formal communication flow includes upward flow, downward flow, horizontal flow, and diagonal flow.

Communication Networks

It provides the manager with information to make decisions, identify problem areas, collect data for performance assessment, determine staff morale, and reveal employee thoughts and feelings.

Upward flow (This is also known as the hierarchal structure (chain of command).)

It involves passing information from supervisors to subordinates. This includes meeting with employee, written memos, newsletters, bulletin boards, procedural manuals, and clinical and administration systems.

Downward flow

It is a flow that refers to the sharing information among different structural levels within a professional organization which leads to informal communication.

Diagonal flow

It is when messages flow an informal path known as the "grapevine".

Informal Communication

It is an informal way of spreading information or rumors through conversation; a person to person means of articulating information or gossip.

Grapevine

It is all communication must be for a reason and the most effective dialogues will have a sole purpose or objective that the instigator wants to achieve as a result of the communication.

Reason

In your management role you will find yourself needing to communicate in a wide variety of situations for example, with your team, colleagues, management, stakeholders, suppliers, etc. .

Environment