Reviewer

Question 1

1. Three key responsibilities of the front desk:

Answer 1

Guest Check-in and Check-out: The front desk manages the registration of guests upon arrival and ensures smooth check-out procedures, including handling payments and billing.

Customer Assistance: They provide information about hotel services, local attractions, and respond to guest inquiries or complaints to ensure a pleasant stay.

Administrative Duties: The front desk manages reservations, answers phone calls, and coordinates with other departments to meet guest needs efficiently.

Question 2

2. Why is the penthouse more expensive than other rooms in a hotel?

Answer 2

The penthouse is often more expensive due to its premium features, such as larger space, luxurious amenities, superior views, and exclusive services. Its unique location, often at the top of the building, adds to its desirability and pricing.

Question 3

3. The importance of customer service:

Answer 3

High-quality customer service builds trust, loyalty, and enhances customer satisfaction, which contributes to positive word-of-mouth and repeat business. It also helps businesses differentiate themselves from competitors and can lead to increased revenue and customer retention.

Question 4

4. Functions of the cash and bills service:

Answer 4

Handling Transactions: This service involves receiving payments for services or goods and providing accurate change or receipts.

Billing and Invoicing: It generates and issues bills or invoices to customers, tracks due dates, and processes payments.

Cash Management: Ensures proper handling, recording, and safekeeping of cash received and paid out, maintaining an accurate cash flow.

Question 5

5. First step in handling a fire emergency:

Answer 5

The first step is to activate the fire alarm system or alert others by shouting “Fire!” This ensures that everyone in the building is aware of the situation so that evacuation procedures can start promptly. Following this, it’s important to call emergency services to report the fire.

Question 6

6. Why effective communication is crucial in a business setting:

Answer 6

Effective communication ensures clarity, reduces misunderstandings, and promotes efficient collaboration within the team and with clients. It helps maintain strong relationships, improves productivity, fosters trust, and ensures that everyone is aligned with the business goals and objectives.