Review sheet

Question 1

Goals of cultural competence skills and knowledge training-

Answer 1

To create and maintain a cost-effective and efficient healthcare system that produces good healthcare outcomes for all the nation’s citizens.

Question 2

What are the 4 goals of cultural competence skills and training

Answer 2

1) Increased quality care to diverse populations
2) Clinical excellence and strong therapeutic alliances with patients
3) Reduction of healthcare disparities among the populations served
4) A workforce that performs effectively within a diverse service community

Question 3

List the first 4 of the 8 principles for knowledge and skills training-

Answer 3

1. There should be a broad and inclusive definition of cultural/population diversity. Should consider the races, ethnic groups, social classes, age, gender, and sexual orientation.
2. Should not be a one-time undertaking. Should be developmental and ongoing, Moving from general to more specific information.
3. Training should not be a one-size-fits-all approach
4. Knowledge and skill training should be focused on factual information and how-tos with practical application rather than theory and didactics.

Question 4

Last 4 of the 8 principles for knowledge and skills training-

Answer 4

5. Cultural competence and skills training should be integrated into a many other types of training as possible.(continuing education.)
6. Knowledge and skill training should be buttressed by ongoing self-assessment as well as feedback to the trainers and organization
   .
7. Whenever possible, there should be an attempt to build evidence-based for the training provided by looking at health outcomes, costs, and patient, provider, and consumer satisfaction data following the implementation of training.
8. No cultural competence trainings should take place until and unless the sponsoring health care organization or instituion is ready and able to support the knowledge and skills that are taught in the training.

No cultural competence trainings should take place until and unless the sponsoring health care organization or instituion is ready and able to support the knowledge and skills that are taught in the training.

Question 5

Define continuing education-

Answer 5

training programs that integrate cultural knowledge and skills can be sought out or the inclusion of such materials can be requested of continuing education trainer

ongoing education on skills

Question 6

The preponderance of healthcare- refers to delivery methods through

Answer 6

hospitals, clinc, and independent medical groups and it is the local level administrators and manager who will oversee care to specific communities even withing national health care organizations.

Question 7

Adminstrator training should be what and why

Answer 7

• Should be complex to build a workforce and team who are trained in cultural competence
• Only administrators who model cultural competence themselves can create a culture, climate, and infrastructure for culturally competent patient care and develop and lead a culturally competent health care organization

Question 8

Which job often work individually with administrative leadership to provide the confidentiality and personal support that cannot be offered in a group training session.

Answer 8

executive coaches

Question 9

Top leadership training- are training for which kind of people

Answer 9

dministrators and directors may include chief executive officers (CEO), chief operations o ffi cers (COOs), presidents and vice presidents, hospital administrators, medical directors, nursing directors, and chiefs of service

Question 10

List the first 5 parts of the Healing By Heart Model

Answer 10

1. Be aware of the influence of culture on health status, beliefs, practices, and values
2. Increase self-awareness about your own health beliefs andpractices
3. Learn about the prevailing health beliefs, practices, and values of the cultural groups you serve
4. Identify potential area of congruity and difference between your own health beliefs, practices, and alues, and those of the cultural groups that you serve
5. Increase self-awareness about your cross cultural health care ethics

Question 11

What cultural factors affect healthcare? (First 6)

Answer 11

Meaning of symptoms
Perceptions of anatomy and bodily functions
Perceptions of appropriate treatment
Autonomy and self-efficacy
Gender roles
Childbirth and reproduction