Review Flashcards
What 4 management principles are most FD based on
Unity of command
Span of Control
Division of Labor
Discipline
What are the 4 functions of management:
Planning
organizing
Leading
Controlling
Ethical choices are based on what type of system:
Value
What are some of the admin duties of a FO2?
- Evaluating a job performance
- correcting unacceptable
performance - Completing formal performance appraisals.
These remains essential when operating at emergency scenes.
A Rigid command and Control process
What two incidents are the primary cause of death for FF within a burning structure
Structural collapse and flashover
The Norris - LaGuardia Act of 1932
made yellow dog contracts unenforceable
The Wagner - Connery Act of 1935
Established the National Labor Relations Board and the procedures commonly called collective bargaining.
The Taft - Hartley Labor Act of 1947
established good faith bargaining and a 60 - day “cooling off” period.
The Landrum - Griffin Act
Est. a bill of rights for members of labor organizations.
What year did federal legislation pass that prohibits federal employees from striking
1912
Transformational Leadership
a process in which a person engages with others and creates a connection that raises the level of motivation and morality in both the leader and the follower.
transactional relationship
where all parties are in it for themselves and they do things for each other with the expectation of reciprocation.
What are 4 ways transformational leadership builds follower commitment:
idealized influence
inspirational motivation, intellectual stimulation
individual consideration
What is goal setting:
process of est. specific goals over a designated period of time
How many goals should the FO require of all probationary FF to achieve over the next period.
3
SMART Goals:
Specific
Measurable
Attainable
Relevant
Timeline
T accounts
A single-sheet form is used to list the assets on the left and the liabilities on the right
Activity Log
a list of the FF’s activities by date, along with a brief description of performance observation.
Just Culture
changes the focus from errors and outcomes to systems design and management of behavioral choices of all mambers.
The Spectrum of human intention:
Human Error
At - Risk Behavior
Reckless Behavior
Knowingly Causing harm
Purposely Causing Harm
Human Error
inadvertent action or mistake
At - Risk Behavior
behavioral choice that increases risk when risk is not recognized or is mistakenly believed to be justified.
Correcting this type of behavior is the most significant impact a fire officer can have on a subordinate in terms of recognizing a situation an providing an informed opportunity to change.
At - Risk Behavior
Reckless Behavior
behavioral choice to consciously disregard a substantial and unjustified risk. ( employee knew the risk and did it anyway)
Reasonable Person Standard
describes the actions that a similar person with the same background would take given the same situation.
What are the 3 possible responses to Reckless behavior
Remedial Training
Formal Discipline
Punitive Action
How many weeks prior, should a subordinate know of their annual evaluation?
10
Work improvement plan
special evaluation period where the FF is provided an opportunity to demonstrate the desired workplace behavior or performance.
Progressive Negative Discipline
occurs due to the continuing inability or unwillingness of a FF to meet the required performance or behavioral expectations
What are the steps of progressive discipline
informal repremand
formal reprimand
written reprimand
suspension
termination
Formal Written Reprimand should contain
Statement of charges
Statement that this is an official letter in personnel file
List of previous offenses
Statement of similar occurrences
LouderMill
Allows employee, an opportunity to tell their side of the story
Pretermination hearing
an employee has an opportunity to present their side of the case with an explanation of adverse evidence to protect the workers due process rights.
Restrictive Duty
work assignment that isolates the FF From the public, often an admin assignment.
What are examples of evaluation errors:
leniency/severity
personal bias
recency
central tendency
frame of refrence
halo and horn effect
contrast effect
Leniency or Severity
Leniency reduces conflict (positive evaluation)
Severity lower scores motivates people to work harder. (low numbers)
Personal Bias
eval. error that occurs when the evaluator perspective skews the evaluation such that it is not appropriately evaluated.
Recency
Eval error that occurs when the FF is eval only on incidents that occured in the last few weeks rather than on all the events during the eval period.
Central Tendency
when a supervisor rates a FF with all marks in the middle.
- “OK” in all areas
Frame of Refrence
eval error, the FF is evaluated on the basis of the FOs personal ideals instead of the classified job standard.
Halo and Horn Effect
when a FO concentrates on only one aspect of the FF performance, which is either good or bad, and apply this to the perception across all aspects of the individuals work performance.
Contrast effect
eval error, that can occur when the FO compares the perormance of one subordinate with the performance of another, instead of against the classified job description.
What are the 4 Borders of Human Resources
Federal and State laws
Labor contracts
Jurisdiction Regulations
Fire Department Policies
Community Risk Reduction
The process of a comprehensive evaluation that identifies, prioritizes and defines the risks that pertain to the overall community.
Community demographic profile
reflects the economic and social issues that significantly influence and identify community risk
Building Stock Evaluation
housing density, age, high-density structures, overcrowding.
The center for Public Safety and Excellence
provides the framework to conduct a comprehensive analysis of public safety response agencies.
Community Service Organizations
focus on those at risk, including children under 6, and adult over 65, people with disabilities, people living in poverty and people that speak little to no English
Target Hazards
Facilities that provide essential products and services, necessary to preserve the welfare and quality of life in the community or fulfill important public safety, emergency response, and/or disaster recovery function.
Acceptable Level or Risk
a community standard for the acceptable level of risk that citizens and gov. can tolerate and afford.
What are the 5 E’s of prevention and mitigation
Education
enforcement
engineering
economic incentives
emergency response
What does a written community risk reduction plan identify
Goals, partners, activities, and anticipated outcomes
When implementing a community risk reduction plan what should be constantly done
Regular monitoring of progress through a timeline
Risk communications
Is the exchange of real-time information, advice, and opinion between experts and people facing threats to their health and economic or social well-being.
Crisis communications
This covers occurrences that create surprise, present a threat, and require a short response time
What does NFPA recommend for building a strong foundation
Using a proactive outreach, using measured responsiveness when working with the media
When a fire officer is doing a media interview what should they have prepared
To stay in control of the interview and look and act the part of a fire department spokesperson
Written communication
Is needed to document both routine and extraordinary fire department activities establishing institutional history and served as the foundation of any activity that the fire department wishes to accomplish
Informal communications
Internal memos emails instant messages and messages through MDTs. This type of communication is used primarily to record or transmit information that may not be needed for reference in the future
Formal communication
Is an official fire department document printed on business stationery with fire department letterhead
Standard operating procedure
Written organizational directives that establish or prescribe specific operational or administrative methods to be followed routinely for the performance of designated operations or actions
General orders
Our formal documents that address a specific subject policy condition or situation
Interrogatory
A series of formal written questions sent to the opposing side of a legal argument. The opposition must provide written answers under oath.
Recommendation report
A document that advocates a particular action or decision sometimes utilizing a chronological section that provides the necessary background so the reader can make a decision
Capital expenditures
Are purchases of durable items that cost more than the pre-dermined amount and will last for more than one budget year
Bond
A certificate of debt issued by a government or corporation The bond guarantees payment of the original investment plus interest by a specified future date large capital improvement projects are funded through bond programs
Governmental accounting standards board
An organization who’s mission is to establish and improve the standards of state and local governmental accounting and financial reporting, thereby resulting in useful information for users of financial reports, and to guide and educate the public, including issuers, auditors, and users of those financial reports.
