Resume and Tasks Qs Flashcards
Describe your role and responsibilities at your current location.
FICO functional Analyst supporting users in the Finance environment:
>Handle Service Requests (Incidents, change requests, problem (break/fix) resolution ) in production
>Identify business process improvement opportunities
>Interview BPO, SME and other key users to gather business requirements.
>Recommend solutions to meet business requirements whether work-around, process improvement or modifications
>Configure (to repair a break or execute a change request)
>Write functional specs for the ABap developer
>Test customizations and modifications to ensure they work as intended
>Assist the change team with training docs and the training of users both on new functions and during on-boarding.
Describe your team, work structure and environment:
Onsite: There are 2 FICO resources, 9 onshore resources overall (1 Basis, 2 programmers, 1 MM, 1 PP, 1 SD, BI) and the SAP Manager backed up by the Global Support team’s offshore resources in India.
Describe your day-to-day
I come in (around 8)
1- The first hour I respond to emails and handle any critical issue in my queue.
2- 15-30 Mins FICO group meeting with SAP Lead discussing priorities, the status of open items and action plans.
3- After the meeting, I work on the tickets in my queue with a focus on the highest priorities and tickets with soon to expire SLA’s.
The rest of the day depends varies from:
> Attending in person and virtual meetings with various groups on the business side (AP, AR, whole Accounting, etc.)
> Preparing for meetings with BPO’s, Change team (monthly), Project stakeholders)
> Emailing or IM’ing with the project team about project issues and status updates if I’m on a project.
> Make sure all work I’ve done has been properly documented and saved to Sharepoint (notes on a configuration or modification I worked on, FS, scripts and and update any docs and the repository).
How do you gather business requirements at your job?
Whether working on a small project or a smaller change request:
1- I prepare for the requirement sessions (meeting or interview), identify all stakeholders and get in touch with key stakeholders to identify general expectations prior to the meeting.
3- Then, during meetings, I use a questionnaire I’ve prepared to drill down on all requirements and to identify pain points.
4- Walk through the requirements to confirm we all agree.
5- I document all the functional requirements and have the business team sign-off.
What processes are supported by SAP and its interfaces?
SAP supports the following:
>Finance Workstream: Finance specific processes: GL Acct, AP, AR, AA, PS, Reporting.
>O2C Workstream/Processes: Order, Shipping, Billing/AR
>P2P Workstream: Indirect Material Procurement, Tax , Legal and internal Reporting, Direct and MRO Material Procurement.
>Plant Maintenance: Master Data, MRO Material Management, Non-routine Maintenance, Preventive care.
SAP interfaces with:
>Vertex for taxes
>A proprietary application (AZer) for expense reimbursements.
Describe how production issues resolution is supported at your company.
1- Super-users are the first line of support after the user creates a ticket and they handle a good number of issues.
2- If they can’t solve it, they escalate the tickets to my level.
3- I get the ticket in my queue, change the status, categorize it, prioritize it.
4- Anything critical is handled immediately.
5- Otherwise I change the status to in-progress and handle it depending on the SLA.
6- if it’s a break that requires an ABap fix, I escalate it to the developer.
5- Once resolved, I test the solution
6- Get the user involved for testing and sign-off
7- Send it to be moved to production
8- Document all my efforts and Close the ticket.
What are cGMPs and what processes at medimmune must follow these regulations?
Stands for: Current Good Manufacturing Practices.
It is the main US regulatory standard (by FDA) used to ensure the the quality of pharmaceutical products aimed at human consumption.
Affects all Manufacturing and Logistics functional areas PP, MM, QM and some of SD (batch search strategies, deliveries, return deliveries, goods issues and goods receipts).
Does not Apply to FI/CO
How are change requests handled at your company?
1- I meet with BPOs and key-users every week to prioritize current change requests and discuss projects status, open items and improvement opportunities.
2- A member of the business team generally takes part in my team’s weekly meetings to give us some feedback on the change request.
3- Also the change management organization meets once a month to assign final priority to all change requests.
Describe your monitoring activities and what tools do you use?
It is mostly the job of our basis guys but often I monitor batch/background jobs (SM37) (Payment Run, Dunning Run, and others) for any issues.
2-
http://www.guru99.com/system-monitoring-performance-checks.html
What is your experience with functional specifications?
> Prepare them to translate business requirements into a functional guide the developer uses to create the technical spec and perform the customization needed to meet requirement.
Prepare them for various RICEFW. In production support, forms and reports requirement changes are the most common.
I prepared them and saved them in the repository, the key-stakeholders all signed off on it before the work got started.
What tool did you use for tickets monitoring?
We used service now to track tickets and manage our queues.
Walk me through what you do when resolving an issue:
1- Acknowledge receipt in my queue
2- Analyze the ticket it’s a simple incident, a break or a change request.
3- I handle any high priority service request within the 3 hours of the SLA, otherwise I change the status of the ticket and prioritize it in my queue according to SLA.
4- I get in touch with the user for clarity and to try to replicate the issue.
5- Sometimes I resolve the issue while with the user, whether it is by walking them through the correct steps for their transactions or things as simple as needing a system re-start.
6-Otherwise I go through my standard issue resolution process of searching for solutions through my repository, colleagues, lead, online forums, SAP notes.
7- I get the user approval that it would fix the issue, I execute it, get the user sign-off, then I document all my efforts and close the ticket.
Walk me through your configuration process
1- Once I know the configuration that needs to be done
2- First, I pull up the config document
3- Do the config and I unit test in Dev.
4- Transport it to QA1 if more testing is needed
5- Move it to Q2 for user acceptance and training if needed
6- Send the transport(s) to be release to Production.
7- I make sure to capture all my work, notes, screen-prints, transport number and update the Config doc.
What is your transport schedule?
Non-emergency transports happens the 2nd Friday of the month.
Emergency ones are pushed immediately to production.
What’s your experience with interfacing (Your role)?
Sometimes there are issues with Vertex and
