Resources Flashcards

1
Q

What are the 6 processes in Resource Mgmt?

A
  1. Plan resource mgmt
  2. Estimate activity resources
  3. Acquire resources
  4. Develop team
  5. Manage team
    Control resources
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2
Q

What do processes do in resource management?

A

Identify, acquire, and manage the resources needed for the successful completion of the project.
- Want to ensure that resources will be available to the project manager and project team

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3
Q

Which process group phase strengthens the team members’ commitment to the project?

A

Planning

Participation adds to their expertise to the process

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4
Q

What is the role of the PM in resource mgmt?

A
  • Coordinate the appropriate authorities to supply the resources for the project
    • Physical and human
  • Develop team skills and maintain team satisfaction/motivation
  • Problem solving and conflict management
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5
Q

What does this resource mgmt impact?

A

Most things, though there is an emphasis on how using motivated team members and using resources to the fullest will:

- Make costs efficient
- Make scheduling efficient
- Eliminate risks
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6
Q

What difference aspects influence teams?

A
  • Environment
  • Locations of team members
  • Communications
  • Cultures
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7
Q

Trends and emerging practices in resource mgmt

A
Popular resource mgmt methods today:
	- Lean
	- JIT
	- Kaizen
Emotional Intelligence
	- PM needs to improve inbound and outbound competencies
	- Emotional intelligence is a good indicator of a successful team
Self-organizing Teams
	- PM provides team with a suitable environment and adequate support
Virtual Teams:
	- Communication technologies (email, audio conferencing, social media, web-based meetings, video conferencing)
	- Advantage:
		○ Not held back by location
		○ International projects
		○ Low cost
	- Disadvantage:
		○ Lack of team building
		○ Gaps in knowledge
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8
Q

Considerations for tailoring Project Resource Mgmt

A
  • Diversity of team
  • Physical location of resources, people, etc
  • Industry-specific resources
  • Acquisition of team members
    • Especially if there are certain skills needed or if team members are external
  • Development and management of team
  • Life cycle approaches
    • These approaches can impact the communications, cost, resources, and schedule management
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9
Q

What is the Plan Resource Management Plan?

A

The components of the pm plan that provides guidance on how project resources should be categorized, allocated, managed, and released

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10
Q

What charts exists to communicate team roles and responsibilities?

A
  • Hierarchical Chart - shows positions/relationships in a graphical, top-down format
  • Responsibility Assignment Matrix (RAM) - illustrates the connections between activities and project team members. Shows that 1 person is responsible for 1 task to avoid confusion.
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11
Q

What are the types of hierarchical charts?

A
  • Work Breakdown Structure (WBS)
    Deliverables broken down into work packages, shows high-level responsibility
  • Organizational breakdown structure (OBS)
    Arranged according to an organization’s depts, units, or teams with their work listed under each
  • Resource breakdown structure (RBS)
    For physical resources. Each descending level represents a higher detail of the resource until the detail is fine enough to use with the WBS
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12
Q

What is a RACI chart and why is it useful?

A

It is a Responsibility Assignment Matrix chart that reviews roles by who is:
- Responsible
- Accountable
- Consult
- Inform
Useful as it ensures a clear assignment of roles and responsibilities when the team consists of internal and external resources

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13
Q

What is a text oriented format chart? What is it well suited for?

A

Usually in outline form, these docs provide info such as :
- Responsibilities
- Authority
- Competencies
- Qualifications
AKA position descriptions and role-responsibility-authority-forms
Well suited for laying out team member responsibilities that require detailed descriptions

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14
Q

What are resource requirements?

A

The types and quantities of resources required for each activity in a work package.

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15
Q

What are examples of resources?

A
  • Team members
  • Facilities
  • Equipment
  • Materials
  • Supplies
  • Other
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16
Q

Why may the resource selection be limited?

A
  • Collective bargaining agreements
  • Subcontractor personnel
  • Matrix project environment
  • Internal/external reporting relationships
17
Q

Which resource ensures the project gets the best resources possible in the required timeframe?

A

Functional Manager

18
Q

What skill is very useful to have when acquiring resources?

A
- Negotiation
	• Interpersonal and team skills
	• Many projects need to negotiate for the required resources, with varies parties
		○ Functional managers
		○ Other project managers
		○ External organizations and suppliers
19
Q

What does the develop team process do?

A
  • Empowers team members to work hard and work well with eachother
  • Improves teamwork
  • Enhances interpersonal skills
  • Motivates employees
  • Reduces attrition
  • Improves project performance
20
Q

What characteristics does training involve?

A
  • It can be formal, or informal
    • Formal = classroom, online, computer based
    • Informal = on the job, shadowing
  • Lack of skills can be developed as part of project work
  • Training costs could be included in the project budget or supported by the performing organization if added skills will be useful for future projects
21
Q

How can you evaluate a team’s effectiveness?

A
  • Improvements in skills that allow individuals to perform assignments more effectively
  • Improvements in competencies that help team members perform better as a team
  • Reduced staff turnover rate
  • Increased team cohesiveness where team members share information and experiences openly and help each other improve the overall project performance
22
Q

What are the team development stages in the Tuckman Ladder?

A
  • Forming: initial stage where members learn about project and responsibilities
    • Storming: team begins to address the project work, make decisions, and the approach
    • Norming: team members begin to work together and support each other
    • Performing: the team functions as a well-organized unit
  • Adjourning: the team has completed the work and moves on from the project
23
Q

When are team building strategies the most effective?

A

When team members work from remote locations and don’t have much face to face contact

24
Q

Describe the manage team process

A
  • Process of tracking team member performance, providing feedback, resolving issues, and managing team changes to optimize project performance
  • Requires a range of communication and leadership skills
25
Q

What are conflict sources?

A
  • Scarce resources
  • Scheduling priorities
  • Personal work styles
26
Q

Describe how to manage conflict management?

A
  • Early and usually in private
  • Using a direct, collaborative approach
  • Disciplinary actions, when disruptive conflict continues
27
Q

How to reduce conflict management?

A
  • Team ground rules
  • Group norms
  • Solid project management practices
    • Communication planning
    • Role definition
28
Q

What are conflict resolving techniques?

A
  • Withdraw/avoid: postponing issue to be resolved by others
  • Smooth/accommodate: emphasizes areas of agreement
  • Compromise/reconcile: search for solutions that bring some satisfaction to all parties
  • Force/Direct: push viewpoints at the expense of others, usually through a power position
  • Collaborate/Problem Solve: incorporate multiple viewpoints and insights from difference perspectives
29
Q

What is work performance information?

A

Work performance data analyzed in comparison with pm plan and project docs

30
Q

What are the steps used to resolve resource-related problems?

A
  1. Identify
  2. Define
  3. Investigate
  4. Analyze
  5. Solve
  6. Check