Resolving disputes

Question 1

The main methods, in the order in which they normally occur depending on the seriousness of the dispute, are:

Answer 1

grievance procedures

negotiation

mediation

conciliation and arbitration.

Question 2

What is the Greivence stage?

Answer 2

Grievances are complaints that an employee has formally reported to a manager or union representative. Grievances usually occur when an employee thinks they have been unfairly treated.

Question 3

What is negotiation?

Answer 3

Negotiation is a method of resolving disputes where the parties involved discuss the issues in an attempt to reach a compromise

Question 4

Meditation?

Answer 4

Mediation is an informal process where a third party (the Commission) helps those involved in a dispute to reach a solution acceptable to both sides.

Question 5

Concilation?

Answer 5

Conciliation is a semi-formal process where a third party, in this case the Fair Work Commission helps settle a dispute by trying to get both parties to reach a mutually acceptable solution

Question 6

Aebitration?

Answer 6

Arbitration is a formal process where both parties present their evidence, and then the Fair Work Commission makes a decision that is legally binding.